TriNet vs OnPay

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Our analysts compared TriNet vs OnPay based on data from our 400+ point analysis of Payroll Software, user reviews and our own crowdsourced data from our free software selection platform.

Product Basics

TriNet is a cloud-based HR solution that’s ideal for small and medium-sized businesses, focusing on payroll, benefits and compliance.

Acquired by TriNet in February 2022, Zenefits was previously recognized for its all-in-one approach to HR, emphasizing benefits administration and employee management. The platform supports onboarding new employees, tracking time and attendance, managing payroll and monitoring performance.

After running through the demo, I felt that navigation was particularly well-suited for beginners. Its simple layout streamlines administrative tasks without needing extensive HR expertise.

An issue a lot of workplaces face is handling employee burnout. Many users mention how easy it is to submit PTO, helping their employees take the time off they need without needing admin approval.

Another common HR challenge is benefits enrollment. With so many plan options, it’s easy to feel overwhelmed. On top of that, employees often have limited time to make decisions, which can lead to rushed choices or forgetting to enroll at all. TriNet addresses these challenges by providing tools like automated notifications and detailed cost breakdowns to simplify the enrollment process.

Users appreciate the user-friendly interface and automated processes, which lessen the manual workload for HR teams. Some consider it basic, but most value its straightforward design. In contrast, opinions vary on customer support wait times.

There are three pricing plans: Essentials $8 annually or $10 monthly, Growth $16 annually or $20 monthly, and Zen $27 annually or $33 monthly, all charged per user. For exact pricing information, we recommend requesting a quote from their website.

Overall, TriNet helps manage payroll, benefits and employee performance with tools like time tracking, automated payroll and employee engagement surveys.

What else can it do? Let’s take a closer look.


TriNet at a Glance

Support Options
  • Phone and email
  • Training videos
  • Help Center
  • Chat
Top Modules/Functions and Our Analyst Score
  • Time and attendance (100)
  • Document management (98)
  • Payroll management (95)
Strengths
  • User-friendly design
  • Easy benefits enrollment
  • Automation options
Limitations
  • Mixed reviews on customer support wait times.
  • Basic functionality may lack depth for advanced users.
Mobile Access Yes. (2.2 rating on Google Play)

Industry Specialties

Serves all industries, including but not limited to:

  • Healthcare
  • Technology
  • Manufacturing
  • Professional Services
  • Retail

Pricing Plans

Feature/Functionality

Essentials

Growth

Zen

Price

$8 annually, $10 monthly

$16 annually, $20 monthly

$27 annually, $33 monthly

Core HR Included

Yes

Yes

Yes

Benefits

Yes

Yes

Yes

Recruiting

Yes

Yes

Yes

Time and Attendance

Yes

Yes

Yes

HR Advisory Desk

Yes

Yes

Yes

People Analytics

No

Yes

Yes

Real-time Comparison Salary Data

No

Yes

Yes

Custom Compensation Benchmark Options

No

Yes

Yes

Goal Management

No

Yes

Yes

Employee Engagement Surveys

No

No

Yes

People Hub

No

No

Included

Payroll Tax Filing

Add-On

Add-On

Included

General Ledger

Add-On

Add-On

Included

Contractor payments

Add-On

Add-On

Included

read more...
OnPay is designed to address core payroll needs for small businesses and handles basic HR functions as well. It integrates with a variety of other HR systems to enhance HR processes that include time tracking, accounting, benefits and compliance software integrations.

It requires no more than a few minutes to set up and features an easy-to-use interface. It also offers assistance with data migration for new users, making the transition even easier.
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$8 Monthly
Get a free price quote
Tailored to your specific needs
$46 Monthly
Get a free price quote
Tailored to your specific needs
Small 
i
Medium 
i
Large 
i
Small 
i
Medium 
i
Large 
i
Windows
Mac
Linux
Android
Chromebook
Windows
Mac
Linux
Android
Chromebook
Cloud
On-Premise
Mobile
Cloud
On-Premise
Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
In Person
Live Online
Videos
Webinars
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support

Product Insights

  • Reduce Busy Work: Create approval workflows to make daily tasks more efficient. These workflows can be applied to any employee changes, including promotions, terminations and new hires. Automating these processes saves time and reduces administrative overhead. A couple of fully supported features that further cut down on manual work include ACA eligibility calculations and real-time data synchronization, according to our Express App.
  • Get Intelligent Insights: Access reports smoothly, from executives to administrators—with customizable permissions for security. Get real-time data through prebuilt reports on turnover, compensation, equal opportunity and more, plus create custom reports for your key KPIs.
    • TriNet fully supports timesheet management, custom fields, and charts and visualizations for data-driven decision-making.
  • Empower Employees: Let your employees take the reins with employee self-service (ESS) tools to manage their information, including viewing pay stubs and updating benefits elections.
    • New hires can self-enroll in benefits like healthcare and 401k during onboarding or later on.
    • Employees can update their personal info, such as family details, marital status updates, birthdays and work permits.
    • Self-service leave requests are moderately supported.
  • Provide Mobile Access: Check benefits, view pay stubs, access the company directory, clock in and out, and close tasks on the go. Admins can also cross off performance reviews, payroll and time off tasks right from their phones via mobile apps for iOS and Android devices.
    • Simplify PTO: View and request time off in a few steps on the mobile app.
  • Ensure Compliance: Ensure ACA compliance with built-in explanations, tailored configuration suggestions, e-filing, compliance status visibility, offboarding features and ERISA data storage.
  • Connect to Popular Platforms: Use third-party apps for ATS, productivity, 401(k), expense management, employee engagement, learning and development, and accounting (just to name a few). Apps include G Suite, Slack, OnPay and Salesforce.
  • Access TriNet Perks: Provide your employees access to discounts and corporate rates on brands like Costco, AMC Theaters, Disneyland, PODS, and Columbia Sportswear.
read more...
  • Automation: Automates calculation for state and federal payroll taxes and withholdings. Can also file tax forms and make tax payments. 
  • Accuracy: Guarantees tax filing accuracy and pledges to cover any fees that result from an error in tax calculation or filing. 
  • Saves Time: Eliminate the need for time-consuming tasks like data entry by integrating with other software and offering employee self-service functions. 
  • Ease of Operations: Offers health and dental benefits in all 50 states, access to major providers, integration of 401(k) retirement plans, quick employee census and the option to keep existing plans. Additionally provides life, vision, disability and more. 
read more...
  • Payroll: Log on, go to your payroll overview, and you'll see tasks you need to complete at the top. Click open payroll and review and approve your next pay run. There are also indicators that let you know if anything looks off to prevent payroll errors.
    • Pay Cycle Tracking: Monitor pay cycles and important dates categorized by employee groups (exempt vs non-exempt) with downloadable calendar views.
    • Advanced Issue Notifications: Receive indicators for potential payroll issues prior to final approval, with advanced filters for insights (location, department, job code).
    • Reimbursements: Make reimbursements easy. Choose the type (like driving) and enter the amount right on the platform.
  • Integrations: Integrate with popular accounting software platforms like Xero and QuickBooks.
  • Benefits Administration: Offer standard medical, dental and vision benefits, along with life and disability insurance. Additionally, there are commuter benefits, COBRA administration, workers comp, FSA and HSA. Filter from hundreds of providers for easy comparison and manage their information from a dashboard.
    • Transparent Pricing: Know where your money's going with monthly cost breakdowns that lay out all the details, from dental to life insurance.
  • Time Management: Keep an eye on clock-in/out times and hours worked with real-time dashboards. Set up customizable PTO policies, streamline workflows, view calendars, approve requests with a click and let employees manage their sick days/time-off requests.
  • TimeKeeper iPad App: Protect against fraud and time theft by taking pictures of employees when they check in or out.
  • Performance Management: Leverage goal management, meetings, action items and performance tracking. Run peer and 360-degree reviews using prebuilt templates and customizable questions.
  • Document Management: Centralize employee documents, create custom folders and specify which employees have access.
  • Recruiting and Hiring: Handle all your hiring tasks digitally, fast track completing offer letters with templates and run background checks.
    • Job Post Sharing: Share job listings on free job boards and social media, or boost them on paid channels with just a few clicks.
    • Automated Communication: Send automated texts, emails and notifications to prevent candidates from getting stuck in one step of the hiring process.
    • Candidate Profiles: Click on a candidate's name to access their profile, where you can view their resume, scorecard, assessments, emails, and documents all in one place. Easily reject or advance candidates with just a click from their profile.
    • Seamless Hiring: Once you select a candidate for hire, simply choose their start date and hit "hire." Celebrate when they’re officially onboarded.
  • Onboarding: New hire info syncs across the suite, so you won't have to enter it twice (or worry about double entry). New employees can also manage their part of the process to keep everything accurate and on time.
    • Employee Progress Dashboard: Track who’s completed enrollment and send reminders or invitations to new hires.
  • Compliance Assistant: Use this built-in tool to track federal HR deadlines and set custom reminders. You’ll find detailed explanations of compliance deadlines that could affect your business and sync reminders with your personal calendar. There are also resources to provide a better understanding of regulatory requirements, including ACA, COBRA, EEOC and I-9 compliance.
read more...
  • Payroll: Automate payroll processing, schedule unlimited pay runs, customize pay runs to match business functions, make corrections and cancel pay runs when necessary. 
  • Employee Management: Provides self-service to employees. They can go through self-onboarding, enter personal details, make changes, and access pay stubs and tax forms. 
  • Multiple Pay Rates: Supports direct deposit, check and debit card payments. Allows payment to different types of employees, including salaried employees, hourly workers and contractors. 
  • Tax Filing: Processes tax filings, including special tax filings for clergy and nonprofits. OnPay assists users with taxes by calculating, paying and filing tax forms automatically. 
  • Integrations: Connects with a variety of other systems that enable the system to complete tasks such as time tracking, benefits management, accounting and other core HR functions. 
  • Org Charts: Offers detailed employee profiles and contact info, along with a company directory and a visual org chart. Automatically updates details based on changes, organizes employees by location, department or teams. 
  • PTO Management: Provides custom paid time off policies, up to three accrual tiers, automated accrual tracking, a PTO calendar, and reminders and email notification. In-app requests and approvals are also available. 
  • Integrated Workers’ Comp: Aids in administration and includes pay-as-you-go policies and low up-front costs. Automatically updates during team changes and offers support from experienced brokers. 
  • COVID-19 Compliance: Tracks FFCRA sick or medical leaves, automated FFCRA tax credits, and PPP expenses and forgiveness. 
  • Additional HR Tools: Includes onboarding workflows, e-signing, in-app offer letters, new hire reporting and custom personnel checklists. Also offers: 
    • Online I-9 and W-4 forms.
    • Delegation and tracking of non-HR requests (like IT).
    • Built-in document templates, document storage and personnel files.
    • Direct messaging, compliance audits and an HR resource library.
read more...

Product Ranking

#10

among all
Payroll Software

#20

among all
Payroll Software

Find out who the leaders are

Analyst Rating Summary

89
75
89
89
100
60
40
40
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Dashboard and Reporting
Platform Capabilities
Security and Compliance
Time and Attendance Management
Native Integrations and Extensibility
Security and Compliance
Benefits Management
Payroll and Tax Management

Analyst Ratings for Functional Requirements Customize This Data Customize This Data

TriNet
OnPay
+ Add Product + Add Product
Benefits Management Dashboard And Reporting Expense Management Mobile Capabilities Payroll And Tax Management Platform Capabilities Security And Compliance Time And Attendance Management 89 100 40 67 92 100 100 100 89 60 40 69 88 83 100 52 0 25 50 75 100
83%
0%
17%
83%
0%
17%
100%
0%
0%
60%
0%
40%
0%
0%
100%
20%
0%
80%
60%
0%
40%
60%
0%
40%
89%
0%
11%
87%
0%
13%
100%
0%
0%
78%
0%
22%
100%
0%
0%
100%
0%
0%
100%
0%
0%
25%
0%
75%

Analyst Ratings for Technical Requirements Customize This Data Customize This Data

93%
0%
7%
43%
0%
57%

User Sentiment Summary

Great User Sentiment 1503 reviews
Excellent User Sentiment 616 reviews
82%
of users recommend this product

TriNet has a 'great' User Satisfaction Rating of 82% when considering 1503 user reviews from 5 recognized software review sites.

98%
of users recommend this product

OnPay has a 'excellent' User Satisfaction Rating of 98% when considering 616 user reviews from 4 recognized software review sites.

5.0 (14)
5.0 (16)
4.0 (460)
4.9 (195)
4.2 (822)
4.9 (377)
4.0 (3)
n/a
3.7 (204)
4.6 (28)

Awards

SelectHub research analysts have evaluated TriNet and concluded it earns best-in-class honors for Platform Capabilities and Time and Attendance Management.

Platform Capabilities Award
Time and Attendance Management Award

OnPay stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award

Synopsis of User Ratings and Reviews

Ease of Use: Many users find the platform simple to navigate, making it easy to view paychecks, track time and attendance, manage payroll, and administer benefits.
Automation: Payroll and benefits processes are largely automated, reducing manual tasks and improving efficiency.
Customer Support: The support team is often praised for being professional, friendly and helpful. There are various support options available, including chat and phone and the ability to track case submissions.
Smooth Benefits Enrollment: Most users like its insurance options (especially with it being all integrated right into the platform), including re-enrollment options, multiple language support and mobile enrollment. Overall, the majority found the process hassle-free.
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Customer Support: The service team is well-versed with the product and responds quickly, as noted by 93% of users referencing support.
Budget-Friendly: OnPay’s cost has good value against the features offered, according to 91% of users mentioning price.
User-Friendly: The application is easy to adapt to and use, suggested 82% of users who reviewed usage and interface.
Payroll Updates: Gantt Charts provide management with a rich visualization of project workflows and data depiction that helps solve scheduling problems, as observed by approximately 100% of users who talk about its visualizer tool.
Workflow Management: Of users mentioning workflow management, 85% suggested the platform simplifies and organizes workflows to make operations easy.
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Basic Functionality: Users find the platform design on the basic side, which can be a double-edged sword. While it simplifies navigation, it may feel less intuitive.
Customer Support Wait Times: Some users reported long wait times and the need to connect with multiple support representatives. There are designated support representatives, but the availability depends on the plan you opt for.
Integration Challenges: There have been difficulties linking multiple companies within the platform, complicating things like time-off approvals.
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Unstable Mobile App: The mobile app doesn’t offer optimum usage and lacks functionality compared to the web and desktop versions, according to 66% of reviews referring to this feature.
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In HR, you're responsible for a lot of paperwork for core functions like recruiting, tax filing, payroll and performance management (just to name a few). Trying to keep every document organized and secure the old-fashioned way might feel like managing the Smithsonian.;TriNet can alleviate your document management woes by keeping everything in one place in the cloud.Its platform includes HR management and administration tools, recruiting, payroll and benefits. Overall, I found the design practical and simple. It didn't leave me guessing where to find things.;Manage access to folders and documents, create custom folders and specify which employees have access. In the upper right corner, you'll find your profile along with an arrow that reveals menu options. The top right also features your inbox, notifications, help and a handy search bar.It has separate tabs for worker and company documents. Creating folders to stay organized is easy with the bright orange "Create New Folder" option. Each document allows you to hover over it, where you can click the pencil icon to edit or the trash can icon to delete.Manage employees’ benefits eligibility, view benefit costs and change enrollment details. Scroll down and see everything covered under your plan, from dental and vision to life insurance. To get employees on board, set your open enrollment dates and automate notifications.;Customize email invites, preview the employee experience and ensure no one misses enrollment – once it’s open, they’ll see it as a task at the top of their dashboard.;There’s no guessing when it comes to employee costs, the company contribution and total because it’s laid out clearly in the monthly cost breakdown. Plus, when enrollment time rolls around, there’s a start renewal link, side-by-side plan comparisons and a quoting tool.;My favorite feature is the step-by-step guide because even if you’ve gone through the labyrinth of benefits enrollment seemingly a hundred times, there’s still a lot of ground to cover, which makes setting everything up less overwhelming. Make your enrollment setup unforgettable with benefits checklists that ensure employees don’t miss important options.The payroll module is reasonably straightforward. The layout is on the simple side, featuring main menu optionhs including Overviews, People, Timeline, Reports, Taxes, Forms and Settings.;Just like conveniently passing by a coffee shop on your way to work, essentially every payroll task you have to check off is connected and easy to find. Manage employee notifications, download payroll reports and approve payroll — all in one place.;The candidate landing page is simple. It shows the person’s name to the very left; on the right, you can view their contact info (there’s a phone icon and email icon), location, workflow status, source (like your career page) and the date they applied.So, what happens after clicking a candidate's name? You get directed to their profile and, from there, view their resume, scorecard, assessments, emails and documents. There are options at the top to reject or advance candidates. Once they move to hiring, you select their start date and press hire candidate, and ta-da — you’re greeted with virtual confetti.;I like that there are conveniently automated communication options like sending text messages. It's especially helpful if you’re hiring multiple people and don’t want to lose track of candidates or get anyone stuck in one of the hiring steps.;While everyone learns things at their own pace, from my perspective, I found TriNet a good fit for beginners.;

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OnPay is a payroll and HR management software ideal for small businesses. It offers various robust features such as workflow management, automated payroll updates, taxations and billings. It’s also easy to use and good for small budgets. The one notable drawback users cited was the mobile app’s functionality and speed. Overall, small businesses looking for an economic payroll solution with plenty of functionality should consider OnPay.

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Screenshots

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