Lightspeed Retail vs Revel POS

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Our analysts compared Lightspeed Retail vs Revel POS based on data from our 400+ point analysis of POS Software, user reviews and our own crowdsourced data from our free software selection platform.

Revel POS Software Tool

Product Basics

Lightspeed Retail, formerly Vend, is a cloud-based point-of-sale (POS) system suited for small and medium-sized businesses in retail, hospitality, and service industries. It offers core features like sales management, inventory tracking, customer profiles, and reporting, with additional options for ecommerce integration, marketing tools, and employee management. While praised for its user-friendly interface and omnichannel capabilities, some find its pricing complex and miss advanced features like offline functionality compared to competitors. Starting prices range from $69/month (billed annually) for a basic plan, with per-transaction fees and additional costs for advanced features and multiple registers.

Pros
  • User-friendly interface
  • Omnichannel capabilities
  • Robust features
  • Integrations with popular software
  • Scalable for growing businesses
Cons
  • Complex pricing structure
  • Limited offline functionality
  • Lacks some advanced features
  • Steeper learning curve for less tech-savvy users
  • Customer support wait times can be long
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Revel Systems is a cloud-based business solution that unifies operations, customer channels and POS functionality into a single dashboard. It is designed for small to medium-sized businesses and restaurants. It includes a POS module with integrated inventory, social media and customer management support. Its reporting and analytics suite gives users real-time access to inventory, customer insights and sales data to make better business decisions.

It integrates with in-house services and third-parties to fit organizations’ needs. It serves all businesses, from small merchants to global enterprises. It runs on iPads and helps users access reports from any device via a browser.

Pros
  • Intuitive interface
  • iPad-based system
  • Comprehensive features
  • Scalability
  • Good customer support
Cons
  • Higher starting price
  • iPad dependency
  • Limited customization
  • Reporting challenges
  • Occasional bugs
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$69 Monthly
Get a free price quote
Tailored to your specific needs
$99 Monthly
Get a free price quote
Tailored to your specific needs
Small 
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Windows
Mac
Linux
Android
Chromebook
Windows
Mac
Linux
Android
Chromebook
Cloud
On-Premise
Mobile
Cloud
On-Premise
Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
In Person
Live Online
Videos
Webinars
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support

Product Insights

  • Improved Efficiency: Streamline operations with centralized inventory management, quick checkout processes, and automated tasks, freeing up time for other priorities.
  • Enhanced Customer Experience: Offer personalized interactions, loyalty programs, and omnichannel support (online and in-store) to build customer loyalty and satisfaction.
  • Data-Driven Decisions: Gain valuable insights from comprehensive sales reports, inventory analytics, and customer data to make informed business decisions.
  • Scalability for Growth: Adapt the system to your evolving needs with flexible plans and seamless integration of additional features as your business expands.
  • Simplified Inventory Management: Track stock levels across locations, automate purchase orders, and minimize stockouts with real-time inventory visibility and control.
  • Mobile Accessibility: Manage your business on the go with mobile apps for sales, inventory, and employee management, offering flexibility and convenience.
  • Integrated Marketing Tools: Launch targeted email campaigns, manage social media presence, and track marketing performance directly within the POS system.
  • Employee Empowerment: Equip staff with user-friendly tools for efficient tasks, improved communication, and enhanced productivity.
  • Payment Processing Flexibility: Accept various payment methods, including credit cards, contactless payments, and gift cards, with integrated payment processing options.
  • Reduced Costs: Potentially minimize operational expenses through improved efficiency, reduced manual tasks, and data-driven decision-making.
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  • Smooth Payments: Ensure secure and fast payments at competitive rates using Revel Advantage. Provides payment reporting, data security and support from a single vendor. 
  • New Revenue Channels: Make greater profits with a drive-thru solution for customers who prefer off-premise dining. Add menu boards and streamline processes with mobile ordering and payments. Improve business performance with detailed reporting and insights by integrating with Delphi Display Systems. 
  • Enhance Security: Securely access data anywhere with Revel Guard XT. Protect business operations by receiving alerts about security threats. 
  • Innovative API: Expand business capabilities, add flexibility to operations and evolve services with a tailor-made, open API. Integrate important business aspects like marketing, CRM, inventory, reporting, payments and more with leading partners and ensure seamless workflow. 
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  • Omnichannel Sales: Sell seamlessly across physical stores, online platforms, and marketplaces.
  • Inventory Management: Track stock levels, automate reordering, manage multiple locations, and receive low-stock alerts.
  • Point of Sale: Process transactions quickly, accept various payment methods, and apply discounts and loyalty programs.
  • Customer Relationship Management (CRM): Track customer data, purchase history, preferences, and create personalized marketing campaigns.
  • Reporting and Analytics: Gain insights into sales trends, inventory levels, customer behavior, and employee performance.
  • Employee Management: Track time and attendance, assign tasks, manage schedules, and control permissions.
  • Integrations: Connect with accounting software (QuickBooks, Xero), ecommerce platforms (Shopify), marketing tools (Mailchimp), and payment processors.
  • Mobile Apps: Access POS, inventory, and reporting features on mobile devices.
  • Hardware Options: Choose from compatible terminals, barcode scanners, receipt printers, and cash drawers.
  • Cloud-Based: Access from anywhere with internet connectivity, automatic updates, and secure data storage.
  • Security: Protects customer data with PCI compliance and industry-standard security measures.
  • Customer Support: Offers phone, email, and online resources for assistance.
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  • iPad-based POS system: Runs on Apple iPads, providing a modern and intuitive interface with touchscreen capabilities.
  • Cloud-based platform: Accessible from anywhere with internet access, enabling remote management and real-time data updates.
  • Inventory management: Track stock levels, set low stock alerts, create purchase orders, and manage multiple warehouses.
  • Employee management: Create employee profiles, assign permissions, track hours, manage payroll, and schedule shifts.
  • Customer relationship management (CRM): Store customer information, track purchase history, run targeted marketing campaigns, and manage loyalty programs.
  • Reporting and analytics: Generate reports on sales, inventory, customers, employees, and finances.
  • Payment processing: Integrates with various payment gateways to accept credit cards, debit cards, contactless payments, and gift cards.
  • Kitchen display system (KDS): Streamlines kitchen operations with digital order tickets and visual cues for efficient preparation.
  • Table management: Track table status, manage reservations, split checks, and transfer orders between tables.
  • Online ordering: Accept orders through a branded website or mobile app for pickup or delivery.
  • Loyalty programs: Reward customers with points, discounts, and special offers to encourage repeat business.
  • Gift card management: Sell, track, and redeem physical and digital gift cards.
  • Integrations: Connects with popular accounting software, payment processors, marketing platforms, e-commerce platforms, and delivery services.
read more...

Product Ranking

#23

among all
POS Software

#58

among all
POS Software

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Analyst Rating Summary

72
76
92
67
35
93
60
80
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Sales and Marketing Management
Inventory Management
Compliance and Security
Payment Transactions and Cash Management
Reporting and Insights
Reporting and Insights
Customer and Loyalty Management
Integration and Extensibility
Inventory Management

Analyst Ratings for Functional Requirements Customize This Data Customize This Data

Lightspeed Retail
Revel POS
+ Add Product + Add Product
Compliance And Security Customer And Loyalty Management Employee Management Inventory Management Items And Service Management Payment Transactions And Cash Management POS Hardware Reporting And Insights Sales And Marketing Management Store Management Types Of POS 92 35 60 98 71 89 59 88 100 73 33 67 93 80 87 75 78 50 100 62 63 78 0 25 50 75 100
83%
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71%
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29%
89%
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78%
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57%
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43%
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44%
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67%
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Analyst Ratings for Technical Requirements Customize This Data Customize This Data

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80%
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20%

User Sentiment Summary

Great User Sentiment 518 reviews
Good User Sentiment 735 reviews
85%
of users recommend this product

Lightspeed Retail has a 'great' User Satisfaction Rating of 85% when considering 518 user reviews from 4 recognized software review sites.

77%
of users recommend this product

Revel POS has a 'good' User Satisfaction Rating of 77% when considering 735 user reviews from 5 recognized software review sites.

4.7 (31)
4.0 (8)
4.1 (57)
4.2 (127)
4.22 (217)
3.7 (298)
4.3 (213)
3.8 (288)
n/a
4.6 (14)

Awards

SelectHub research analysts have evaluated Lightspeed Retail and concluded it earns best-in-class honors for Sales and Marketing Management.

Sales and Marketing Management Award

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Synopsis of User Ratings and Reviews

Intuitive Interface: Users consistently praise Lightspeed Retail's user-friendly design, making it easy to navigate and perform tasks efficiently, even for those with limited technical experience.
Omnichannel Capabilities: Seamlessly manage online and physical stores, providing a unified customer experience and streamlining inventory and order management.
Robust Feature Set: Offers a wide range of features addressing diverse business needs, including inventory management, sales reporting, customer relationship management, and employee tools.
Integrations with popular software: Streamlines operations and data exchange by connecting with accounting, marketing, and e-commerce platforms like QuickBooks, Shopify, and Mailchimp.
Mobile Accessibility: Manage your business on the go with mobile apps for sales, inventory, and employee management, offering flexibility and convenience.
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Intuitive iPad interface: Users appreciate the sleek and user-friendly touchscreen interface, making it easy to navigate and train staff on.
Comprehensive features: Revel POS offers a robust set of features, covering core POS functions, inventory management, employee management, customer relationship management, reporting, payment processing, and more.
Cloud-based platform: Revel POS operates in the cloud, enabling remote access, real-time data updates, and automatic backups.
Industry-specific strengths: Revel POS excels in serving restaurants and retail businesses, with tailored features like table management, kitchen display systems, loyalty programs, and age verification for restricted items.
Scalability: Revel POS can grow with your business, supporting multiple locations and expanding needs.
Integrations: Revel POS integrates with various popular software, including accounting, payment processing, marketing, and e-commerce platforms.
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Complex Pricing Structure: Tiered plans and additional fees for features like offline functionality can be confusing and lead to higher-than-expected costs.
Limited Offline Functionality: Reliance on internet connectivity can be problematic for businesses with unreliable internet or operating in remote areas.
Missing Advanced Features: Some users report limitations in specific areas like advanced inventory management, requiring workarounds or third-party integrations.
Steeper Learning Curve for Complex Needs: While user-friendly overall, the extensive feature set can be overwhelming for those needing in-depth customization or specific functionalities.
Customer Support Wait Times: While generally helpful, customer support can experience longer wait times during peak periods, potentially delaying issue resolution.
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Higher starting price: Revel POS's monthly subscription fees tend to be higher than some competitors, especially for their Pro plan with advanced features.
iPad dependency: The system relies exclusively on Apple iPads, which might not suit those who prefer Android devices or traditional desktop-based POS systems.
Limited customization: Users have noted some restrictions in tailoring the system's appearance and functionality to match highly specific business workflows or branding preferences.
Reporting challenges: While offering various reports, some users find the built-in reporting features less customizable and in-depth compared to competitors, making it harder to generate tailored insights.
Occasional bugs and glitches: Users have reported occasional software glitches or bugs, sometimes impacting operations, though customer support generally assists with troubleshooting.
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Lightspeed Retail garners mixed reviews from users, highlighting both its strengths and potential drawbacks. On the positive side, users consistently praise its intuitive interface, making it easy for both tech-savvy and less-experienced individuals to navigate. The extensive feature set, encompassing inventory management, reporting, customer management, and omnichannel capabilities, caters to diverse business needs. Integrations with popular software like QuickBooks and Shopify streamline operations and data exchange. Notably, Lightspeed excels in omnichannel management, allowing businesses to seamlessly manage online and physical stores, a crucial strength in today's retail landscape. However, some find the pricing structure complex, with tiered plans and additional fees for features like offline functionality. The lack of true offline functionality can be a dealbreaker for businesses with unreliable internet or operating in remote areas. While the feature set is comprehensive, some users report limitations in specific areas like advanced inventory management, which might necessitate workarounds or third-party integrations. Compared to competitors like Square POS and Shopify POS, Lightspeed offers a wider range of features and caters to more complex business needs. However, these strengths come at a higher price point. Ultimately, the choice between Lightspeed and its competitors boils down to individual business requirements and budget constraints. If you prioritize omnichannel capabilities, extensive integrations, and a robust feature set, Lightspeed is worth considering. However, carefully evaluate your needs and budget against potential limitations before making a decision.

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Revel POS draws praise for its user-friendly iPad interface, rich feature set, and cloud-based accessibility, making it a strong choice for businesses seeking a modern POS solution. Users particularly appreciate its strengths in serving restaurants and retail stores, with features like table management, kitchen displays, and age verification resonating well. Additionally, its scalability and integrations with popular software are seen as valuable assets. However, some find the starting price steeper than competitors, and the iPad dependency might not suit everyone. Customization limitations and less advanced reporting compared to pricier options are also mentioned as drawbacks. Ultimately, users perceive Revel POS as a user-friendly and well-rounded POS system, but those needing extensive customization, in-depth reporting, or a wider device compatibility might consider alternatives like Square or Shopify POS, depending on their specific priorities and budget.

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