Lightspeed vs QuickBooks POS

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Our analysts compared Lightspeed vs QuickBooks POS based on data from our 400+ point analysis of POS Software, user reviews and our own crowdsourced data from our free software selection platform.

QuickBooks POS Software Tool

Product Basics

Lightspeed is a cloud-based point-of-sale (POS) system offering features for businesses in retail, hospitality, and service industries. Its core functionality includes managing sales, inventory, customers, and employees, with additional features like marketing tools and reporting. While suitable for various business sizes, it often caters to those needing more advanced features than basic POS systems. Lightspeed shines in its scalability and omnichannel capabilities, allowing businesses to manage online and physical stores seamlessly. Users praise its intuitive interface, robust reporting, and app integrations. However, some find its pricing structure complex and miss features like offline functionality. Compared to similar POS systems, Lightspeed offers a wider range of features and integrations, but at a higher price point. It caters to businesses seeking a feature-rich solution for managing their omnichannel presence, while simpler and often cheaper options might suffice for smaller businesses with basic needs.

Pros
  • Scalable & Omnichannel
  • Intuitive Interface
  • Robust Reporting
  • App Integrations
  • Feature-Rich
Cons
  • Complex Pricing
  • No Offline Mode
  • Steeper Learning Curve
  • Not Ideal for Basic Needs
  • Higher Price Point
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QuickBooks POS is a retail point of sale designed for small, medium and large-sized businesses. It streamlines payment and return processing and inventory management, enabling users to track inventory and fast selling items and place restocking orders.

It provides customer information to monitor buying and acquiring history and eliminates manual entries by automating inventory updates. It supports on-premise, cloud-based and mobile deployment and offers additional hardware such as receipt printers, bar-code scanners and more. It serves businesses like franchises, gift shops, clothing and shoe stores and more.
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$69 Monthly
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$1,200 One-Time
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Windows
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Linux
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Chromebook
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Linux
Android
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Cloud
On-Premise
Mobile
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On-Premise
Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
In Person
Live Online
Videos
Webinars
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Email
Phone
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FAQ
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Knowledge Base
24/7 Live Support

Product Insights

  • Quickly Launch Online Storefronts: Upload content, choose templates and build an online store tailored to specific needs. 
  • Sync Online and Retail Sales: Consolidate digital and retail sales data in a centralized platform and offer a consistent brand experience using barcode scanners, point of sale systems, label printers and more. 
  • Streamline Restaurant Management: Restaurant owners can provide contactless payment, food delivery, order ahead and other options. 
  • Manage Golf Courses: Use a booking management module with tee sheets and customizations for standards, shotguns, crossovers and more. 
  • Work Remotely: Optimized for mobile devices and tablets for remote access. 
  • Perform Omnichannel Marketing: Advertise business on various social networks and marketplaces, and manage every listing from a dashboard. Offers SEO tools and metadata customizations for optimizing personal website’s visibility. 
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  • Streamlined Sales Processes: QuickBooks POS simplifies the checkout experience, enabling faster transactions and reducing customer wait times. This efficiency can lead to increased customer satisfaction and repeat business.
  • Accurate Inventory Management: The software provides real-time tracking of inventory levels, helping businesses avoid stockouts and overstock situations. This accuracy ensures that popular items are always available, enhancing sales opportunities.
  • Comprehensive Financial Integration: QuickBooks POS seamlessly integrates with QuickBooks accounting software, automating the transfer of sales data. This integration reduces manual data entry errors and provides a holistic view of the business’s financial health.
  • Improved Customer Management: The system allows for the creation of customer profiles, including purchase history and preferences. This information can be used to personalize marketing efforts and improve customer service, fostering loyalty.
  • Enhanced Reporting Capabilities: With its advanced reporting features, QuickBooks POS enables businesses to generate detailed sales, inventory, and customer reports. These insights can inform strategic decisions, helping to drive growth and profitability.
  • Flexible Payment Solutions: The software supports a variety of payment methods, including credit cards, debit cards, and mobile payments. This flexibility meets the diverse preferences of customers, making it easier for them to complete purchases.
  • Scalability: QuickBooks POS is designed to grow with your business. Whether you’re expanding product lines or adding new locations, the software can scale to meet your evolving needs without sacrificing performance.
  • Time-Saving Automation: By automating routine tasks such as sales tracking and inventory ordering, QuickBooks POS frees up time for business owners and staff to focus on customer service and other high-value activities.
  • Reduced Training Time: The intuitive interface of QuickBooks POS makes it easy for new employees to learn the system, reducing training time and costs. This ease of use can help businesses quickly adapt to staffing changes.
  • Enhanced Security: QuickBooks POS includes robust security features designed to protect sensitive customer and business data. This security helps to build trust with customers and comply with regulatory requirements.
  • Mobile POS Capabilities: With mobile POS options, businesses can process transactions anywhere in the store or at off-site events. This mobility can enhance the customer experience and capture more sales opportunities.
  • Customizable Interface: The software allows businesses to customize the POS interface to match their specific workflow and preferences. This customization can improve operational efficiency and ease of use.
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  • E-Commerce: Set up an online store with customizable, mobile-friendly templates and built-in SEO tools. Sync inventories across all physical locations, purchase stock from the Lightspeed Supplier Market and sell units from a unified dashboard. Manage in-store appointments and Google local inventory ads from the POS system. 
  • Payment Processing: Complete sales with simple pricing, no hidden fees, a fast and secure checkout experience, and built-in PCI compliance and fraud detection. Process transactions with EMV-compatible terminals and accept all payment methods. Receive a dedicated expert’s assistance on dispute management and chargeback issues. Available only in the U.S; external integrations are required for payment processing in Canada, Australia and the U.K. 
  • Loyalty: Offer a point-based loyalty program with flexible reward tiers to incentivize customer loyalty and boost retention. Manage both in-store and online promotions and coupons while providing one-time special offers on birthdays or to VIP shoppers. Boost custom marketing campaigns with seasonal promotions and auto-segment customers based on their purchasing habits. 
  • Analytics: Drill down on critical areas with customizable reports and monitor sales, inventory and employee performance to make growth-oriented decisions. With Analytics Core, pay only for the expert-crafted reports required for business instead of the whole suite of report templates. 
  • Lightspeed Accounting: This integration creates a link between a store’s POS and accounting systems. Record business finances with automatic bookkeeping and receive daily sales receipts, profit and loss statements and more. 
  • Hardware: Choose from various hardware bundles for businesses or acquire single items, including zebra label printers, USB or Bluetooth bar scanners, Verifone P400 PIN pads, TM-m30 receipt printers and more. Design branded gift cards for the store and ship them to customers’ doorsteps. 
  • Restaurant Point of Sale: Offers industry-specific POS system for restaurants. 
    • Delivery: Syncs menu with major delivery apps like UberEats, SkipTheDishes or DoorDash to scale business and reach more customers. Receive delivery orders, promote high-margin dishes, create delivery-only menus and more. 
    • Order Ahead: Provide customers with the flexibility to order ahead for takeout, curbside pickup and appointments. They can add custom notes, table and room number requested, whether utensils are required and more details. Keep customers in the loop with real-time SMS notifications. 
    • Self Order Menus: Let customers send their orders via an interactive digital menu directly to the kitchen, bypassing the need for waiters and servers. Realign employees to focus on faster cooking, increasing order accuracy and improving customer service. 
    • Kitchen Display System: Displays a detailed view of every order, including turnaround time and images, color codes orders according to assigned chefs, and sends alerts for pending orders. Have online orders directly go to the display board after submission for faster preparation. 
    • Customer Facing Display: Exhibit the total breakdown of customers’ orders, subtotal cost, tax percentage, tips paid and total price on a display screen. Customize the screen with business logo and brand colors while advertising high-margin dishes or the item-of-the-day. 
    • Enterprise: Run multiple restaurants located in different places with a cloud-based POS system. Monitor each location’s sales, employee and promotional data while centralizing customer data from numerous areas. Customize and scale as needed with an open API interface. 
  • Golf Course Management: Caters to businesses that operate golf courses. 
    • Tee Sheets: Personalize tee sheets according to the facility’s structure. Manage golf courses from nine to 54 holes. Accommodate any play type, including shotguns, crossovers, front or back nines and more. 
    • Booking Management: Players can register for tournaments and pick their tee times. Organize monthly or yearly leagues, track attendees and review metrics from the dashboard. 
    • Membership Management: Create unlimited types of memberships, customize booking restrictions and pricing structures per type, and automate the billing process. 
    • Professional Website: Increase online presence, showcase facilities, attract more golfers and provide flexible payment options through a personalized website and mobile application. Design websites with preset templates or customize them with source coding. The vendor takes charge of website maintenance. 
  • Integrations: Leverage various integrations for assistance in accounting, analytics, CRM, marketing, payment processing (In the U.K, Canada and Australia), ERP, invoicing and more. 
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  • Inventory Management: Operate the business online with an easy-to-use, web-based platform. Manage products across multiple channels, pay bills, receive instant alerts, refill merchandise, track orders, maintain stock volume and access reports for real-time insight into company sales. 
  • Electronic Bills: Oversee finances with a secure and integrated payment solution. Schedule and track payments, store receipts, import transactions from the bank account, manage company payments and more with a virtual transaction system. 
  • Visual Reporting: Enhance business growth with data-backed insights into crucial performance metrics and business KPIs. Make strategic decisions with informative reports like income statements, accounting stats, spending roadmaps, custom tags and sales trends. Get access to total sales, vendor purchases, inventory valuation, payroll summary and more. 
  • Flexible Payments: Make contactless, online payments using credit cards, debit cards and ACH bank transfers. Manage transactions with consolidated invoices, get alerts about deposits and use the mobile application for an easy-to-access accounting experience. 
  • Project Monitoring: Examine projects and make decisions based on business performance to maximize profits. Use the dashboard to monitor income and costs, get profitability insights with updates, track total spends and revenue and use time-tracking to update labor costs and expenses automatically. 
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Product Ranking

#10

among all
POS Software

#38

among all
POS Software

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Analyst Rating Summary

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Analyst Ratings for Functional Requirements Customize This Data Customize This Data

Lightspeed
QuickBooks POS
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Compliance And Security Customer And Loyalty Management Employee Management Inventory Management Items And Service Management Payment Transactions And Cash Management POS Hardware Reporting And Insights Sales And Marketing Management Store Management Types Of POS 67 94 60 98 90 86 76 96 89 70 100 0 25 50 75 100
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User Sentiment Summary

Great User Sentiment 1168 reviews
Good User Sentiment 259 reviews
86%
of users recommend this product

Lightspeed has a 'great' User Satisfaction Rating of 86% when considering 1168 user reviews from 5 recognized software review sites.

79%
of users recommend this product

QuickBooks POS has a 'good' User Satisfaction Rating of 79% when considering 259 user reviews from 4 recognized software review sites.

5.0 (58)
4.3 (19)
4.1 (160)
4.1 (79)
4.75 (169)
n/a
4.2 (774)
3.9 (157)
4.3 (7)
2.5 (4)

Awards

SelectHub research analysts have evaluated Lightspeed and concluded it earns best-in-class honors for Types of POS.

Types of POS Award

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Synopsis of User Ratings and Reviews

User-Friendly Interface: Users consistently praise Lightspeed's intuitive interface, making it easy to navigate and perform tasks efficiently, even with limited technical experience.
Robust Features: Lightspeed offers an extensive suite of features, addressing various business needs, including inventory management, sales reporting, customer relationship management, employee management, and omnichannel capabilities.
Integrations: The system integrates seamlessly with a wide range of popular third-party software, such as accounting, marketing, and e-commerce platforms, streamlining workflows and data exchange.
Omnichannel Functionality: Lightspeed excels in managing both online and in-store sales channels effectively, providing a unified experience for customers and streamlining operations across multiple touchpoints.
Reporting and Analytics: Users appreciate the comprehensive reporting tools that offer insights into sales trends, customer behavior, inventory levels, and employee performance, enabling data-driven decision-making.
Customer Support: Lightspeed offers multiple support channels, including phone, email, and online resources, with generally helpful and knowledgeable agents, providing assistance when needed.
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Inventory Management: QuickBooks POS excels at simplifying inventory management tasks, such as tracking stock levels and generating purchase orders. The software offers features like setting reorder points to automatically trigger purchase orders when inventory runs low, ensuring you maintain optimal stock levels and prevent stockouts.
Sales Tracking and Reporting: QuickBooks POS provides robust sales tracking and reporting capabilities, enabling businesses to gain valuable insights into their sales performance. Users can easily generate reports on various metrics, including sales by item, customer, or employee, allowing them to identify trends, analyze profitability, and make data-driven decisions to optimize sales strategies.
Customer Relationship Management (CRM): The software includes CRM functionalities that help businesses effectively manage customer interactions and build stronger relationships. Users can track customer purchase history, preferences, and contact information, enabling personalized marketing campaigns and targeted promotions to enhance customer loyalty and satisfaction.
Employee Management: QuickBooks POS simplifies employee management tasks, such as tracking employee hours, managing payroll, and setting permissions. The software allows businesses to monitor employee performance, calculate wages accurately, and control access to sensitive information, streamlining HR processes and improving overall efficiency.
Integration with QuickBooks Accounting Software: One of the significant advantages of QuickBooks POS is its seamless integration with QuickBooks accounting software. This integration eliminates the need for manual data entry, as sales, inventory, and customer information automatically sync between the two systems, saving time, reducing errors, and providing a comprehensive view of the business's financial health.
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Pricing Structure: Some users find the tiered pricing plans and add-on fees confusing, making it difficult to calculate accurate costs upfront.
Limited Offline Functionality: Reliance on an internet connection can be problematic for businesses with unreliable internet or those operating in remote areas.
Inventory Management Issues: Some users have reported challenges with inventory tracking accuracy, slow syncing across multiple locations, and a lack of advanced inventory features.
Customer Support Wait Times: While generally helpful, customer support can experience longer wait times during peak periods, leading to potential delays in resolving issues.
Steeper Learning Curve: The extensive feature set can be overwhelming for less tech-savvy users, requiring a greater investment in training and onboarding.
Customization Limitations: Adapting the system to highly specific workflows or unique business models can be challenging without extensive workarounds or third-party integrations.
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Limited Hardware Compatibility: The software is primarily designed for specific hardware, potentially necessitating additional expenses for compatible equipment.
Learning Curve: Users transitioning from other POS systems may find QuickBooks POS to have a steeper learning curve due to its unique interface and workflows.
Customer Support: Obtaining timely and effective customer support can be challenging, leading to frustration when encountering issues or seeking assistance.
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Lightspeed POS, a cloud-based solution catering to retail, hospitality, and service industries, garners mixed reviews from users. While lauded for its user-friendly interface, robust features, omnichannel capabilities, and seamless integrations, some find its pricing complex, offline functionality limited, and specific functionalities lacking. Strengths that shine: Users consistently praise Lightspeed's intuitive interface, making it easy for both tech-savvy and less-experienced individuals to navigate. The vast feature set, encompassing inventory management, reporting, customer relationship management, and employee tools, caters to diverse business needs. Integrations with popular software like QuickBooks and Shopify streamline operations and data exchange. Notably, Lightspeed excels in omnichannel management, allowing businesses to manage online and physical stores seamlessly, a crucial strength in today's retail landscape. Weaknesses to consider: The pricing structure, with tiered plans and additional fees for features like offline functionality, can be confusing for some users. The lack of true offline functionality can be a dealbreaker for businesses with unreliable internet or operating in remote areas. While the feature set is comprehensive, some users report limitations in specific areas like advanced inventory management, which might necessitate workarounds or third-party integrations. Standing out from the crowd: Compared to competitors like Square POS and Shopify POS, Lightspeed offers a wider range of features and caters to more complex business needs. However, these strengths come at a higher price point. Ultimately, the choice between Lightspeed and its competitors boils down to individual business requirements and budget constraints. In conclusion, Lightspeed POS is a feature-rich solution with a user-friendly interface, but its pricing structure and lack of true offline functionality can be drawbacks. If you prioritize omnichannel capabilities, extensive integrations, and a robust feature set, Lightspeed is worth considering. However, carefully evaluate your needs and budget against potential limitations before making a decision.

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QuickBooks POS users highlight its seamless integration with QuickBooks accounting software as a major strength, saving them considerable time and effort by eliminating the need for manual data entry and ensuring consistency between sales and accounting records. This integration simplifies financial management, especially for businesses that handle a high volume of transactions or have complex inventory management needs. Users also appreciate the software's comprehensive inventory management features, which allow them to track stock levels, manage purchase orders, and generate reports to gain insights into sales trends and inventory performance. However, some users find the initial setup process to be complex and time-consuming, requiring careful planning and potentially additional support from Intuit or a qualified consultant. Additionally, while QuickBooks POS offers various hardware options, some users find the costs associated with hardware and ongoing software subscriptions to be a significant investment, particularly for smaller businesses with limited budgets. Despite these drawbacks, QuickBooks POS stands out for its robust features, scalability, and integration capabilities, making it a suitable choice for established businesses with evolving needs. Its ability to streamline operations, improve accuracy, and provide valuable insights makes it particularly well-suited for retail businesses, especially those with multiple locations or a growing customer base.

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