SpotOn vs Shopify POS

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Our analysts compared SpotOn vs Shopify POS based on data from our 400+ point analysis of POS Software, user reviews and our own crowdsourced data from our free software selection platform.

Product Basics

SpotOn offers a cloud-based point-of-sale (POS) system catering to diverse businesses, from single-location setups to multi-outlet chains. Its core strength lies in its flexibility, allowing customization for restaurants, retail stores, salons, and more. Users praise its intuitive interface, streamlining checkout processes and inventory management. SpotOn integrates seamlessly with payment processing, payroll, and marketing tools, providing a centralized platform for business operations. However, some users report occasional glitches and limitations in advanced reporting features. Pricing varies based on chosen modules and transaction volume, ranging from per-month subscriptions to tiered transaction fees. Overall, SpotOn shines for businesses seeking a user-friendly, adaptable POS solution, particularly those comfortable with cloud-based systems.

Pros
  • Cloud-based & accessible
  • Flexible for many industries
  • Easy-to-use interface
  • Payment & marketing tools
  • Inventory management
Cons
  • Occasional glitches reported
  • Limited advanced reporting
  • Pricing based on transactions
  • May not suit complex needs
  • Cloud dependence concerns
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Shopify POS simplifies in-store and online sales management for various business types. Its strength lies in its intuitiveness and seamless integration with the Shopify e-commerce platform, making it ideal for entrepreneurs and small to medium-sized businesses already using Shopify. Key benefits include streamlined inventory tracking, omnichannel customer management, and robust reporting for data-driven insights. Popular features include a user-friendly interface, mobile app for managing sales on the go, and built-in payment processing. Compared to similar systems, Shopify POS emphasizes ease of use and affordability, while some users find its feature set less comprehensive for complex retail needs. Pricing starts at $29 per month, with transaction fees applying to processed payments.

Pros:
  • Easy to use
  • Omnichannel sales
  • Mobile app
  • Good reporting
  • Affordable
Cons:
  • Limited features
  • Transaction fees
  • Not for complex needs
  • Integrations costly
  • Customer support inconsistent
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$25/Station, Monthly
Get a free price quote
Tailored to your specific needs
$29 Monthly
Get a free price quote
Tailored to your specific needs
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Chromebook
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Cloud
On-Premise
Mobile
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Mobile

Product Assistance

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Live Online
Videos
Webinars
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Live Online
Videos
Webinars
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Email
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Chat
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Forum
Knowledge Base
24/7 Live Support

Product Insights

  • Increase Mobility: Access the system from multiple locations and devices to facilitate flexible business management. 
  • Improve Efficiency: Enhance business productivity with Terminal, a smart device made for managing operations like customer management, marketing, reporting and payments. 
  • Customize Layouts and Workflows: Fulfill industry-specific needs and enhance branding using multiple customizations and combining different hardware and software components. 
  • Streamline Processes: Manage tables, send pickup notifications, access guest data and streamline operations to create a seamless experience and boost revenue using Reserve. 
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  • Seamless omnichannel experience: Bridge the gap between your online store and physical location. Manage inventory, track sales, and engage customers across channels for a unified shopping experience.
  • Effortless inventory management: Real-time stock updates across all channels eliminate overselling and ensure accurate fulfillment. Say goodbye to manual spreadsheets and hello to streamlined inventory control.
  • Data-driven insights for smarter decisions: Gain valuable insights into sales trends, customer behavior, and product performance. Make informed decisions about inventory, pricing, and marketing based on real-time data.
  • Simplified customer management: Create customer profiles, track purchase history, and personalize interactions. Build lasting relationships and encourage repeat business with a focus on customer satisfaction.
  • Mobile agility, anywhere, anytime: Manage your business on the go with the mobile POS app. Process sales, track inventory, and access crucial data – all from your smartphone or tablet.
  • Secure and reliable payments: Accept a variety of payment methods securely with built-in payment processing. Reduce fraud risk and streamline transactions for a smooth checkout experience.
  • Scalability for your growing business: Start small and easily scale your POS system as your business grows. Choose from flexible pricing plans and add-ons to fit your evolving needs.
  • Intuitive and user-friendly interface: Even tech novices can navigate the POS with ease. The clean, organized design and helpful tutorials make it easy to train staff and get up and running quickly.
  • Boost operational efficiency: Reduce manual tasks, streamline workflows, and save valuable time. Automate key processes like inventory management and customer data collection for a more efficient operation.
  • Focus on what matters most: Free yourself from tedious tasks and focus on growing your business. The POS takes care of the behind-the-scenes work, allowing you to dedicate your energy to customer service, marketing, and product development.
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  • Centralized Workspace: Organize workflows and accelerate revenue growth with efficient customer service tools. Add employee profiles, view customer contact information, access sales reports, send invoices, manage inventory, monitor employee activity, process payments and more using Register. 
  • Online Customer Service: Create a centralized customer service platform on a single dashboard. Manage employee schedules, send automated reminders, offer loyalty rewards and process checkouts with a digital user interface. Benefit from two-way texting with clients, integrated payment options and digital marketing tools. 
  • Intuitive Reporting: Provide intelligible insights into key KPIs with real-time, intuitive reports. Get easy-to-understand, cloud-based reports based on business data on a consolidated dashboard, accessible on the desktop and mobile phone. 
  • Virtual Payments: Offer a secure and seamless transaction process with mobile-friendly, online payment options. Send invoices, set up billing plans, collect deposits, send digital receipts and more on a secure platform. 
  • Customer Marketing: Drive customer engagement using hands-on digital marketing tools. Create custom rewards, enroll customers during checkout, offer limited-time deals, create marketing campaigns, send promos on special occasions and improve advertising to boost customer retention. Track marketing performance with comprehensive reports on a consolidated dashboard. 
  • Interactive Reviews: Facilitate a robust communication system with dynamic interactive features. Monitor, manage and respond to online reviews through a personalized dashboard and receive real-time alerts for new reviews to understand customer sentiments and expectations. 
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  • Online Inventory: Sell products online from a scalable, fully-featured eCommerce website. Generate purchase orders, categorize products, adjust stocks, transfer inventory, accept returns, process exchanges and access updated information across stores instantly. 
  • Reporting: Use daily reports based on in-store and online business data on a single dashboard. Gain actionable insights into total orders, customer buying patterns, staff performance, inventory sales, returns, taxes, payments and more to make strategic decisions. 
  • Payments: Track credit and debit card payments, accept multiple payment types for a single transaction, sell gift cards, create custom payment options and integrate with third-party payment providers. 
  • Customizations: Responsive and customizable templates are available for the website with varied layouts, colors, fonts, content and more. 
  • Smooth Checkouts: Provide rebates, BOGO discounts, gift card redemption and other offers at the time of checkout using the smart grid that adapts to actions in the cart and avoids manual calculations. Add taxes, create discount codes, set prices and more for a quick checkout experience. 
  • Staff Management: Track staff performance, assign unique PINs, add new employees, attribute commissions, define job functions, send approvals and grant control permission with on-the-go labor management tools. 
  • Marketing: Boost customer retention and improve sales with robust marketing strategies. Use innovative collections to automatically sort products, start Google Ads campaigns, send customer-specific emails, offer exclusive promotions, optimize campaigns and more. 
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Product Ranking

#20

among all
POS Software

#27

among all
POS Software

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Analyst Rating Summary

68
87
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100
76
87
60
80
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Payment Transactions and Cash Management
Items and Service Management
Compliance and Security
Integration and Extensibility
Reporting and Insights
Inventory Management
Sales and Marketing Management

Analyst Ratings for Functional Requirements Customize This Data Customize This Data

SpotOn
Shopify POS
+ Add Product + Add Product
Compliance And Security Customer And Loyalty Management Employee Management Inventory Management Items And Service Management Payment Transactions And Cash Management POS Hardware Reporting And Insights Sales And Marketing Management Store Management Types Of POS 67 76 60 63 98 100 74 50 62 46 65 100 87 80 88 80 87 74 100 88 75 87 0 25 50 75 100
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Analyst Ratings for Technical Requirements Customize This Data Customize This Data

40%
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User Sentiment Summary

Excellent User Sentiment 85 reviews
Great User Sentiment 328 reviews
94%
of users recommend this product

SpotOn has a 'excellent' User Satisfaction Rating of 94% when considering 85 user reviews from 1 recognized software review sites.

89%
of users recommend this product

Shopify POS has a 'great' User Satisfaction Rating of 89% when considering 328 user reviews from 2 recognized software review sites.

n/a
4.4 (241)
4.7 (85)
4.6 (87)

Awards

SelectHub research analysts have evaluated SpotOn and concluded it earns best-in-class honors for Payment Transactions and Cash Management. SpotOn stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award
Payment Transactions and Cash Management Award

SelectHub research analysts have evaluated Shopify POS and concluded it earns best-in-class honors for Compliance and Security.

Compliance and Security Award

Synopsis of User Ratings and Reviews

User-Friendly: The system is easy to set up and navigate, 90% of users said about this element.
Customer Support: 100% of users who reviewed the support said it’s informative and company representatives are knowledgeable.
Integration: About 70% of users who mentioned this feature said the product offers effortless and smooth integrations.
Reporting: Approximately 90% of users who talked about this aspect said it's extensive and insightful.
Menu Management: Items are easily changeable and update instantly, said 95% of users about the menu.
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Simplified Inventory Management: Shopify POS automatically tracks inventory levels, reducing manual updates and preventing overselling. Users reported a 40% decrease in time spent on inventory reconciliation thanks to this feature.
Seamless Payment Processing: Accept a wide range of payment methods, including credit cards, debit cards, and popular digital wallets, for faster checkouts. This flexibility helps reduce abandoned carts and boosts customer satisfaction.
Mobile POS Flexibility: Manage your store from anywhere with the mobile app, ideal for pop-up shops or on-the-go sales. This allows for greater business agility and caters to diverse sales environments.
Valuable Sales Insights: Generate detailed reports on sales, product performance, and staff activity to make data-driven decisions. Users highlighted the ability to track individual staff performance as particularly helpful for sales training and staff motivation.
Easy Customer Management: Create customer profiles, track purchase history, and offer targeted promotions for improved customer loyalty. This personalization fosters stronger customer relationships and repeat business.
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Pricing Complexity: SpotOn's pricing structure can be confusing, with multiple plans, add-ons, and varying fees depending on industry and features. Users report difficulty getting clear quotes and unexpected charges.
Limited Offline Functionality: While cloud-based, SpotOn struggles during internet outages. Some features become completely unavailable, impacting critical operations like order processing and payment acceptance.
Customer Support Inconsistencies: User experiences with customer support are mixed. Some praise quick and helpful responses, while others encounter long wait times, technical issues, and inconsistent resolutions.
Integration Glitches: While offering many integrations, users report occasional bugs and connectivity problems with third-party tools, disrupting workflows and requiring time-consuming troubleshooting.
Interface Learning Curve: While generally user-friendly, some advanced features, particularly in industry-specific plans, have a steeper learning curve, requiring additional training for staff.
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Limited Free Tier Options: Access to basic POS features requires at least the Basic Shopify plan, which may not be budget-friendly for small businesses with low transaction volume.
Transaction Fees for Non-Shopify Payments: Using third-party payment processors alongside Shopify POS incurs additional transaction fees, potentially outweighing the benefits for low-volume merchants.
Learning Curve for Advanced Features: While basic functionality is user-friendly, unlocking advanced features like gift cards or discounts can require extensive setup and troubleshooting, especially for non-technical users.
Limited Customization Options: While themes offer some customization, heavily branded businesses may find the Shopify interface lacks flexibility for achieving a truly unique storefront aesthetic.
Integration Challenges with Specific Industries: While Shopify integrates with many apps, businesses with specific needs like restaurants or salons may experience limitations or require additional paid integrations.
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SpotOn scores high marks for user-friendliness, adaptability, and customer insights, often outshining larger competitors like Clover with its intuitive interface and customizable features. For restaurants, its table management shines, while retailers appreciate the inventory control tools. However, the pricing structure can be confusing, with hidden fees and add-ons that inflate the initial quote. Offline functionality struggles during internet outages, which can be a dealbreaker for some businesses. While SpotOn boasts extensive integrations, some users encounter glitches and connectivity issues, disrupting workflows. Customer support also receives mixed reviews, with some praising prompt assistance and others facing long wait times and inconsistent resolutions. Compared to Square, SpotOn offers more features but lacks its sleek simplicity and ease of use for solopreneurs. Overall, SpotOn is a powerful POS that shines for its adaptability and industry-specific strengths. However, potential users should be prepared for pricing complexities, potential internet hiccups, and occasional integration troubles. If you value user-friendliness, intuitive features, and deep customer insights, SpotOn deserves a closer look, but if transparency and consistent performance are top priorities, other options might be a better fit.

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Shopify POS emerges from user reviews as a user-friendly and reliable option for basic POS needs. Its tight integration with the Shopify ecommerce platform syncs inventory and customer data seamlessly, saving time and streamlining operations. Users particularly appreciate the mobile app flexibility for pop-up shops and on-the-go sales, a feature lacking in some competitors like Square. However, Shopify POS's limited free tier and transaction fees for non-Shopify payments might deter smaller businesses. While praised for its ease of use, Shopify POS can feel restrictive for advanced features like gift cards and discounts, requiring more technical know-how compared to Square's intuitive setup. Additionally, while offering themes, Shopify's customization options might not satisfy businesses seeking a truly unique storefront aesthetic, especially when compared to Wix's design freedom. Overall, Shopify POS shines for its user-friendliness, ecommerce integration, and mobile flexibility. However, its pricing structure and learning curve for advanced features might push smaller businesses or those with specific industry needs towards competitors like Square or Wix. Ultimately, the choice depends on individual priorities and business size.

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