Home > POS Software > Stripe Terminal > Stripe Terminal vs Hike POS

Stripe Terminal vs Hike POS

Last Updated: November 25th, 2024

Our analysts compared Stripe Terminal vs Hike POS based on data from our 400+ point analysis of POS Software, user reviews and our own crowdsourced data from our free software selection platform.

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Product Basics

Stripe Terminal is a sophisticated software solution designed to manage point-of-sale (POS) tasks, enabling businesses to accept in-person payments seamlessly. It is particularly well-suited for retail stores, restaurants, and service providers who require a reliable and flexible POS system. The software supports a variety of hardware options, including card readers and mobile devices, making it adaptable to different business environments.

One of the key benefits of Stripe Terminal is its integration with other Stripe products, providing a unified platform for both online and offline transactions. This integration simplifies the reconciliation process and offers a comprehensive view of sales data. Popular features include customizable payment flows, robust security measures, and real-time transaction monitoring.

Users often praise Stripe Terminal for its ease of use, reliability, and the ability to scale with business growth. Pricing details can vary based on hardware choices and transaction volumes, so it is advisable to contact SelectHub for a tailored pricing quote that meets specific business needs.

Hike POS is a cloud-based point-of-sale software designed for adventure and leisure businesses like ski shops, bike rentals, and escape rooms. It streamlines operations with inventory management, online bookings, and rental tracking. Its mobile-first interface makes it easy to manage sales and customer interactions on the go. Hike POS boasts features like membership programs, loyalty rewards, and automated marketing tools, fostering customer engagement and repeat business. Users praise its intuitive interface, robust reporting, and seamless integrations with popular payment gateways and accounting platforms. Compared to other POS systems, Hike POS stands out for its industry-specific features, flexible pricing plans based on user count, and exceptional customer support. While it may lack some advanced functionalities of enterprise-level solutions, Hike POS shines for its affordability and ease of use, making it a strong contender for small and medium-sized businesses in the adventure and leisure industry.

Pros

Easy to use
Mobile-first interface
Industry-specific features
Robust reporting
Great customer support

Cons

Limited advanced features
Occasional glitches
Pricier than some options
Click-intensive tasks
Mobile app can be clunky

$0.30/Transaction, 2.7% Flat Rate

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$19 Monthly, Freemium

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24/7 Live Support

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Product Insights

Seamless Integration: Stripe Terminal integrates effortlessly with existing Stripe accounts, allowing businesses to manage online and in-person payments from a single platform.
Customizable Hardware: Offers a range of pre-certified card readers that can be tailored to fit the specific needs of your business, ensuring a consistent brand experience.
Global Reach: Supports in-person payments in multiple countries, enabling businesses to expand their geographical footprint without additional complexity.
Unified Reporting: Consolidates all transaction data into one dashboard, simplifying financial reconciliation and providing a comprehensive view of business performance.
Developer-Friendly: Provides robust APIs and SDKs, allowing developers to build custom POS solutions that integrate seamlessly with existing systems.
Enhanced Security: Utilizes end-to-end encryption and is PCI-compliant, ensuring that sensitive payment information is protected at all times.
Real-Time Updates: Automatically updates software and firmware, reducing the need for manual maintenance and ensuring that the system is always up-to-date with the latest features and security patches.
Flexible Payment Options: Supports a variety of payment methods, including contactless payments, chip cards, and mobile wallets, catering to diverse customer preferences.
Scalability: Designed to grow with your business, whether you have a single location or multiple outlets, providing a consistent and reliable payment experience.
Cost Efficiency: Reduces the need for multiple vendors and systems, lowering operational costs and simplifying vendor management.
Customer Insights: Provides valuable data on customer behavior and preferences, enabling businesses to make informed decisions and improve customer engagement.
Streamlined Operations: Simplifies the checkout process, reducing wait times and improving overall customer satisfaction.
24/7 Support: Offers round-the-clock customer support, ensuring that any issues are promptly addressed, minimizing downtime and disruption.

Boost Efficiency, Save Time: Shorten checkout lines, automate repetitive tasks, and manage inventory seamlessly, freeing up your time to focus on what matters most - your customers and growing your business.
Data-Driven Decisions: Gain valuable insights from comprehensive sales reports and real-time inventory tracking. Make informed decisions about purchasing, promotions, and staffing based on accurate data.
Happy Customers, Repeat Business: Offer a smooth and personalized shopping experience with omnichannel capabilities, flexible payment options, and loyalty programs. Keep customers coming back for more.
Scalability for the Future: Easily adapt Hike POS to your evolving needs, whether you're a small startup or an expanding enterprise. Add new stores, manage multiple locations, and integrate with other business tools effortlessly.
Peace of Mind with Security: Enjoy secure cloud-based storage with industry-standard encryption and data protection. Rest assured knowing your business information is safe and accessible from anywhere.
Effortless Setup and Use: Get started quickly with a user-friendly interface and intuitive design. Hike POS is easy to learn and navigate, even for non-technical users. No need for expensive IT support.
Affordable and Transparent Pricing: Choose a plan that fits your budget and needs. Hike POS offers transparent pricing with no hidden fees, so you know exactly what you're paying for.
Always Connected, Always Supported: Access your POS system and get help anytime, anywhere with 24/7 customer support. Hike's dedicated team is always available to answer your questions and assist you.
Join a Thriving Community: Benefit from a network of successful Hike POS users who share best practices, tips, and insights. Learn from others and contribute to the community's growth.

Customizable Checkout: Tailor the checkout experience to match your brand and business needs, whether through pre-built components or custom-built solutions.
Developer-Friendly SDKs: Utilize robust SDKs for iOS, Android, and JavaScript, enabling seamless integration with your existing systems and applications.
End-to-End Encryption: Ensure secure transactions with end-to-end encryption, protecting sensitive payment information from the point of entry to the final processing.
Global Reach: Accept payments in over 135 currencies and multiple payment methods, including credit cards, debit cards, and mobile wallets, to cater to a global customer base.
Real-Time Reporting: Access detailed transaction data and analytics in real-time, allowing for better business insights and decision-making.
Offline Mode: Continue to accept payments even when the internet connection is lost, with transactions automatically syncing once connectivity is restored.
Pre-Certified Hardware: Choose from a range of pre-certified card readers and terminals that are easy to set up and integrate with your POS system.
Unified Platform: Manage both online and in-person payments through a single platform, simplifying reconciliation and reporting processes.
Custom Receipts: Generate and print custom receipts that can include your branding, return policies, and other relevant information.
Multi-Location Support: Manage multiple store locations from a single account, streamlining operations and reporting across your business.
Customer Management: Store and manage customer information securely, enabling personalized service and loyalty programs.
Seamless Integration: Integrate with other Stripe products like Stripe Payments, Stripe Connect, and Stripe Billing for a comprehensive payment solution.
Compliance and Security: Stay compliant with industry standards such as PCI DSS, ensuring that your business meets all necessary security requirements.
24/7 Support: Access round-the-clock support from Stripe’s team of experts, ensuring any issues are resolved promptly and efficiently.

Inventory Management: Categorize products, add descriptions, update status, use barcodes, count merchandise, set reminders, transfer stocks and more. Create purchase orders and record supplier information for automated assignment of orders. Customize tax rates, apply price margins and schedule inventory counts on an easy-to-use system.
Reporting: Leverage powerful analytics and real-time reporting capabilities to evaluate business performance. Keep track of payments, gift cards, transactions, account sales and returns. Analyze employee activity, customer profiles, product performance and create custom reports to understand the business better.
Faster Checkouts: Record payments, park orders, apply discounts, process returns, add taxes, set credit limits and more for a seamless customer service experience.
Integrations: Integrate with eCommerce platforms like Shopify, QuickBooks, BigCommerce and WooCommerce to streamline all business operations with smooth data syncs and a consolidated dashboard.
Store Management: Generate daily totals reports, set individual staff pins, view order history, process returns and perform calculations on a cloud-based platform.
Customer Marketing: Create individual customer profiles to organize crucial information in one place. Analyze directories to offer gift cards, build loyalty programs, send personalized emails, identify current trends and boost customer retention.

Product Ranking

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#240

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Analyst Rating Summary

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User Sentiment Summary

94%

of users recommend this product

Stripe Terminal has a 'excellent' User Satisfaction Rating of 94% when considering 5276 user reviews from 2 recognized software review sites.

81%

of users recommend this product

Hike POS has a 'great' User Satisfaction Rating of 81% when considering 41 user reviews from 2 recognized software review sites.

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4.2 (6)

4.68 (2586)

4.0 (35)

4.7 (2690)

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Awards

Synopsis of User Ratings and Reviews

Easy Integration: Stripe Terminal POS is praised for its ability to seamlessly integrate with the larger Stripe ecosystem, simplifying payment processing and business management.

User-Friendly Interface: The system is designed with an intuitive interface, making it easy for staff to learn and use, even with minimal training.

Customization Options: Businesses appreciate the flexibility to tailor the POS system to their specific needs, such as customizing receipts or integrating with existing checkout workflows.

Reliable Hardware: Stripe's hardware is recognized for its dependability, ensuring smooth and uninterrupted transaction processing for businesses.

Streamlined Checkout & Efficiency: Users praise Hike POS for speeding up transactions with features like self-checkout kiosks, mobile checkout, and express lanes, reducing wait times and queues. One bakery owner shared how Hike POS cut their average checkout time in half.

Inventory Management Made Easy: Real-time stock tracking, automated purchase orders, and low-stock alerts are lauded for keeping inventory levels optimal and preventing stockouts. A clothing boutique owner appreciates how Hike POS helps them avoid losing sales due to overselling.

Actionable Data & Insights: Users value the comprehensive sales reports, customer behavior analytics, and customizable dashboards that provide data-driven insights. A restaurant owner credits Hike POS with helping them identify peak sales hours and optimize staffing.

Seamless Omnichannel Experience: Users love the omnichannel capabilities that integrate online stores, mobile apps, and physical locations. A bookstore owner highlights how Hike POS simplifies online orders and in-store pickup, creating a smooth experience for customers.

Exceptional Customer Support: Users rave about the 24/7 customer support via phone, email, and live chat. A cafe owner appreciates the prompt and helpful assistance they receive whenever they need it.

Initial Setup Complexity: Users without a technical background might find the initial setup process challenging.

Transaction Fees: While competitive, the transaction fees, which can be 2.7% plus 5 cents per transaction, can accumulate for businesses with high sales volume.

Customer Support Concerns: Some users have reported delays in response times from Stripe Terminal's customer support, impacting their ability to resolve issues promptly.

Unreliable iPad App: Users reported frequent crashes, freezes, and connection issues with the iPad app, requiring daily reinstallation for basic functionality. Data inaccuracies and random currency changes were also mentioned.

Limited Reporting: Hike was criticized for its lack of in-depth reports, making it difficult to generate custom reports and gain insights into sales and inventory. Data syncing issues with customer details and sales were also reported.

Click-intensive Interface: Users found the interface repetitive and click-intensive, requiring multiple actions for tasks like purchase orders. Limited "apply to all" functionality and occasional browser compatibility issues (mainly with Chrome recommended) were additional pain points.

Customer Support Concerns: The lack of phone support and reliance solely on live chat was a concern for some users. Repetitive troubleshooting suggestions and unresolved issues despite contacting support were also reported.

Other Potential Drawbacks: While generally praised for ease of use, Hike might not be ideal for businesses with complex product variations. Occasional lag and performance issues, as well as a less intuitive interface for some users, were also mentioned as potential drawbacks.

Is Stripe Terminal the main vein when it comes to POS solutions? User reviews from the last year suggest Stripe Terminal is a robust payment processing platform that shines when it comes to its seamless integration with the broader Stripe ecosystem, making it a no-brainer for businesses already using Stripe for online payments. This integration simplifies reconciliation and reporting by managing both online and in-person payments in one central hub. Users rave about the flexibility of Stripe Terminal's API and SDK, which allows for extensive customization, including personalized email receipts and integration with various POS applications. For instance, businesses can tailor their checkout flow and even enable contactless payments directly on compatible iPhones or Android devices using Tap to Pay. However, some users point out that while the platform boasts no monthly fees, setup can be a headache for those without a tech background, potentially leading to increased upfront costs. Additionally, while transaction fees are competitive, they can add up for businesses with high sales volume, impacting their bottom line. Another area of concern is customer support, with some users reporting sluggish response times, which can be frustrating for businesses needing quick assistance. Overall, Stripe Terminal is best suited for tech-savvy businesses already familiar with or utilizing the Stripe ecosystem for their online transactions. Its robust API and seamless integration capabilities provide a unified platform for managing online and in-person payments, making it a solid choice for businesses looking to streamline their payment processing operations.

Hike POS garners mixed reviews from users, often contrasting its user-friendly interface and 24/7 chat support with limitations in reporting, reliability, and certain functionalities. While praised for its ease of use compared to competitors like Square and Shopify POS (especially for non-tech-savvy users), Hike struggles with stability issues on its iPad app, leading to crashes, data inaccuracies, and even daily reinstallation needs. This unreliability can be a dealbreaker for businesses requiring consistent performance. Reporting capabilities are another point of contention. Users find Hike's reports basic and lack customization options compared to Square's robust analytics or Vend's detailed inventory insights. This makes it difficult to gain in-depth business intelligence, a crucial aspect for informed decision-making. While Hike boasts 24/7 chat support, some users report repetitive troubleshooting suggestions and unresolved issues, raising concerns about the effectiveness of their support structure. However, Hike shines in its user-friendly interface and affordable pricing. Users appreciate its intuitive layout and straightforward functionalities, making it a good option for small businesses with basic POS needs. Additionally, its 24/7 chat support, though lacking phone options, caters to those seeking readily available assistance. Ultimately, Hike's value proposition hinges on prioritizing ease of use and affordability over advanced features and robust reporting. Businesses requiring in-depth data analysis or seamless app stability might need to consider alternatives like Square or Vend.

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FAQ

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