Toast vs KORONA POS

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Our analysts compared Toast vs KORONA POS based on data from our 400+ point analysis of POS Software, user reviews and our own crowdsourced data from our free software selection platform.

Product Basics

Toast is a cloud-based point-of-sale (POS) system designed to streamline operations for restaurants and businesses in the hospitality industry. It offers a comprehensive suite of features, including order processing, inventory management, employee scheduling, and customer relationship management (CRM) tools. Toast caters to businesses of all sizes, from independent cafes to multi-location restaurant chains. One of its key strengths lies in its ease of use and intuitive interface, making it suitable for both tech-savvy and non-technical users. Additionally, Toast boasts robust reporting capabilities, providing valuable insights into sales trends, customer behavior, and staff performance. Integration with third-party delivery services and online ordering platforms further enhances its functionality. While Toast offers a free basic plan with limited features, paid subscriptions are required to access its full potential. Pricing varies depending on the number of users, terminals, and desired functionalities. Compared to similar POS systems, Toast generally falls within the mid-range price bracket, offering a good balance between affordability and feature richness. However, user reviews highlight that its pricing structure can become complex for businesses with intricate needs.

Pros
  • Easy to use interface
  • Robust reporting tools
  • Third-party integrations
  • Scalable for all businesses
  • Free basic plan option
Cons
  • Mid-range pricing complexity
  • Limited customization options
  • Occasional technical issues
  • Long customer support wait times
  • Not ideal for complex inventory
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KORONA POS is a cloud-based point-of-sale software designed for streamlining retail operations for businesses of all sizes. Its core functionality encompasses managing sales, inventory, customers, and reports. It shines for businesses seeking intuitive interfaces, omnichannel capabilities, and robust integrations with popular eCommerce platforms. Users praise its ease of use, mobile accessibility, and loyalty program features. Compared to similar products, KORONA boasts a user-friendly interface, mobile app for on-the-go management, and strong inventory control. However, its pricing structure, based on a monthly subscription per location, might not be the most budget-friendly for smaller businesses with low-volume transactions.

Pros
  • Easy to use
  • Mobile app access
  • Robust inventory tools
  • Loyalty program features
  • Flexible payment options
Cons
  • Monthly pricing model
  • Limited customization
  • Reporting could be improved
  • Occasional technical glitches
  • Customer support response time
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$69/Terminal, Monthly, Freemium
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$59 Monthly
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Tailored to your specific needs
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Windows
Mac
Linux
Android
Chromebook
Windows
Mac
Linux
Android
Chromebook
Cloud
On-Premise
Mobile
Cloud
On-Premise
Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
In Person
Live Online
Videos
Webinars
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support

Product Insights

  • Smooth Onboarding: Simplify the training process with access to a knowledge base in Toast University that offers informative videos and interactive tutorials. 
  • Tech-Enabled: Allow dine-in guests to order and pay from their own devices. Save time and expedite processes by accepting payments for orders made using the in-store kiosk, on the app or in the restaurant with the Order & Pay tool. 
  • Ideal for the Enterprise: Improve capabilities and enhance the performance of the new business with Starter Kit. Place orders in less than 15 minutes and customize with preferred hardware and software solutions available at flat-rate pricing. 
  • Profitable: Integrate with third-party software providers, including Grubhub and OpenTable, to expand the customer base and boost sales. 
  • Accessible: Save efforts and complete time-sensitive tasks by storing information for multiple outlets, viewing data by location, updating menus, accessing employee activity, monitoring performance reports and more with remote and offline accessibility. 
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  • Reduced Checkout Times: Intuitive interface and quick product lookup minimize wait times, boosting customer satisfaction and sales.
  • Simplified Inventory Management: Real-time stock levels and automated purchase orders eliminate overselling and stockouts, improving efficiency.
  • Centralized Data Management: Cloud-based platform offers access to all store data from anywhere, allowing for better decision-making.
  • Loyalty Program Integration: Built-in loyalty programs reward repeat customers, fostering brand loyalty and driving repeat business.
  • Personalized Customer Experiences: Customer profiles and purchase history enable targeted promotions and recommendations, increasing customer engagement.
  • Omnichannel Capabilities: Seamless integration with online stores and mobile apps allows for convenient omnichannel shopping experiences.
  • Comprehensive Reporting: Detailed sales, inventory, and customer reports provide valuable insights for optimizing operations and marketing strategies.
  • Actionable Analytics: Identify trends, track performance metrics, and make data-driven decisions to improve profitability and growth.
  • Scalability and Adaptability: Flexible platform grows with your business, accommodating changing needs and expanding operations.
  • Improved Employee Productivity: Intuitive interface and streamlined workflows reduce training time and boost employee efficiency.
  • Enhanced Security and Compliance: Secure cloud storage and industry-standard data encryption protect sensitive information.
  • Cost-Saving Potential: Reduced manual tasks, efficient inventory management, and targeted marketing can lead to significant cost savings.
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  • Online Ordering: Allow guests to order food online for takeout and delivery, schedule orders in advance, access the online menu and make contactless payments. Receive new orders directly in the restaurant’s point of sale system, customize the online ordering page, access customer insights and request guest feedback to modify services. 
  • Gift Cards and Rewards: Boost customer influx and increase revenue by selling modern e-Gift Cards. Allow users to text or email cards for in-store and online purchases. Check card balance and schedule gift cards in advance to build relationships with customers. Sell customized physical gift cards and review detailed reports on gift card sales. 
  • Expedited Delivery: Create an on-demand delivery network with local drivers at a single per-order fee. Simplify the process with real-time order tracking and advance scheduling, online payment options and review restaurant services based on customer behavior with reporting and analytics. 
  • Email Marketing: Improve communication and drive customer retention with emails. Run targeted promotions, increase revenue, automate outreach and campaigns, create custom email lists, run A/B tests to refine communication, and send customized messages to deepen brand loyalty. 
  • Self-help Services: Accelerate the online ordering experience with self-help kiosks. Leverage quick restaurant service, reduce wait times and increase staff productivity. Offer a personalized dining experience with order add-ons, SMS notifications and real-time menu updates. 
  • Workspace Management: Facilitate efficient team regulation with a centralized labor management system. Log and track work hours, monitor timesheets, calculate tips, ensure paycheck accuracy with automated wage recording, register new staff electronically and more. Get insight into employee performance with detailed reports and analytics. 
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  • CRM Software: Consolidate business operations and improve efficiency with a secure and smooth payment system, real-time reporting, online inventory management, seamless integrations, and more. Boost customer satisfaction with powerful strategies like promotions and loyalty programs, gift cards, targeted marketing, and automated campaigns. 
  • Inventory Management: Maintain stock levels with consistent management solutions. Print shelf labels and price tags, combine data in one product catalog, manage the order cycle based on purchase history, track shipments with instant notifications, and control staff permissions to secure data. 
  • Retail Loss Prevention: Secure the business with effective theft-prevention. Authenticate receipts after the transaction, prevent item voiding using shift reports, add authorization measures for adding discounts, and identify errors and discrepancies with in-depth inventory and reporting. 
  • Secure Payments: Use EMV chip payments, including credit and debit cards and contactless NFC payments such as Apple Pay and Android Pay. Get combined statistics and reports for transactions and sales. Monitor staff permissions to prevent unauthorized actions. Use automation tools to track cash movement, manage accounting data and secure business operations. 
  • In-depth Reporting: Get intuitive insights into business KPIs with informative reports and analytics. Access business data through the cloud management system and use data-backed visualizations to monitor performance metrics, including average customer spend, product return rates, annual comparisons, conversion rates and stock levels. 
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Product Ranking

#5

among all
POS Software

#87

among all
POS Software

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Analyst Rating Summary

79
77
67
50
100
80
100
80
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Customer and Loyalty Management
Employee Management
POS Hardware
Integration and Extensibility
Reporting and Insights
Inventory Management
Reporting and Insights
Payment Transactions and Cash Management
Types of POS
Integration and Extensibility

Analyst Ratings for Functional Requirements Customize This Data Customize This Data

Toast
KORONA POS
+ Add Product + Add Product
Compliance And Security Customer And Loyalty Management Employee Management Inventory Management Items And Service Management Payment Transactions And Cash Management POS Hardware Reporting And Insights Sales And Marketing Management Store Management Types Of POS 67 100 100 68 85 76 93 88 52 54 85 50 80 80 100 68 93 33 100 74 68 87 0 25 50 75 100
67%
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33%
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50%
100%
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60%
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40%
100%
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80%
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20%
67%
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33%
100%
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86%
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14%
57%
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43%
78%
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22%
89%
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11%
90%
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10%
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100%
88%
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12%
100%
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50%
70%
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30%
44%
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56%
67%
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33%
75%
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25%
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25%

Analyst Ratings for Technical Requirements Customize This Data Customize This Data

100%
0%
0%
80%
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20%

User Sentiment Summary

Great User Sentiment 451 reviews
Excellent User Sentiment 149 reviews
86%
of users recommend this product

Toast has a 'great' User Satisfaction Rating of 86% when considering 451 user reviews from 4 recognized software review sites.

94%
of users recommend this product

KORONA POS has a 'excellent' User Satisfaction Rating of 94% when considering 149 user reviews from 3 recognized software review sites.

4.7 (27)
n/a
4.4 (144)
4.8 (18)
n/a
4.7 (66)
4.2 (270)
4.7 (65)
4.3 (10)
n/a

Awards

SelectHub research analysts have evaluated Toast and concluded it earns best-in-class honors for Customer and Loyalty Management and POS Hardware.

Customer and Loyalty Management Award
POS Hardware Award

SelectHub research analysts have evaluated KORONA POS and concluded it earns best-in-class honors for Inventory Management. KORONA POS stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award
Inventory Management Award

Synopsis of User Ratings and Reviews

Intuitive interface: Users consistently praise Toast's easy-to-learn and navigate interface, with clear menus, large buttons, and simple workflows, making it accessible for staff of all technical levels.
Robust reporting: Toast's comprehensive reporting tools provide valuable insights into sales, inventory, labor costs, customer behavior, and more, empowering data-driven decision-making.
Mobile flexibility: Staff can take orders, process payments, and manage tables directly from tablets or smartphones, enhancing tableside service and flexibility during busy periods.
Reliable payment processing: Users commend Toast's integrated payment processing for its speed, reliability, and security, ensuring smooth transactions and minimizing downtime.
Scalability for growth: Toast's ability to accommodate multiple locations, expanding menus, and growing staff needs makes it a popular choice for businesses with expansion plans.
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Cloud-based Convenience: Access your POS from anywhere, anytime, on any device. No more relying on local servers or expensive on-site maintenance.
Inventory Master: Real-time stock tracking across locations, automatic low-stock alerts, and customizable reports to optimize ordering and prevent overselling.
Sales Insights Galore: Powerful reporting tools with drag-and-drop customization, allowing you to analyze trends, track employee performance, and make data-driven decisions.
Easy on Employees: Intuitive interface, simple transaction processing, and built-in training resources make it a breeze to onboard new staff.
Customer Loyalty Booster: Create loyalty programs, manage gift cards, and track customer preferences for personalized experiences that keep them coming back.
Always in the Loop: Get instant notifications about sales, low stock, and critical updates, ensuring you stay on top of your business.
Integration All-Star: Connects seamlessly with popular accounting software, payment processors, and e-commerce platforms, streamlining your workflow.
Support You Can Count On: Helpful and responsive customer service team available via phone, email, and live chat to address any questions or concerns.
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Pricing complexity: Users express frustration with Toast's tiered pricing structure, which can become confusing and expensive, especially for businesses with multiple locations or add-on features.
Limited customization: Some users find Toast's customization options for menus, reporting, and workflows to be somewhat restrictive, hindering their ability to tailor the system to unique business processes.
Technical glitches: Users occasionally report software glitches, hardware issues, or slow performance during peak hours, leading to temporary disruptions in operations.
Customer support wait times: While Toast offers 24/7 support, users sometimes experience long wait times for phone assistance or delayed responses to inquiries, causing frustration when urgent issues arise.
Inventory management limitations: Users with complex inventory needs, such as multiple suppliers or intricate recipe tracking, find Toast's inventory management capabilities to be somewhat basic and lacking in advanced features.
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Steep Learning Curve: While intuitive for basic tasks, some users find the advanced features and reporting tools difficult to navigate without comprehensive training.
Mobile App Shortcomings: The mobile app lacks some functionalities available on the desktop version, limiting on-the-go management.
Customization Caveats: While customizable, some users report limitations in tailoring reports and workflows to their specific needs.
Occasional Glitches: Users mention infrequent software glitches and bugs that can disrupt operations, though updates usually address them quickly.
Pricey for Smaller Businesses: The monthly subscription fee may be a bit high for smaller businesses with limited transaction volume.
Hardware Reliance: While cloud-based, the POS still requires reliable internet and compatible hardware, which can add to initial costs.
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Toast garners praise for its user-friendly interface, robust reporting, and mobile capabilities, making it a popular choice for restaurants of various sizes. Users appreciate its intuitive design, which simplifies training and streamlines daily operations compared to competitors like Square and Lightspeed POS. Toast's extensive reporting, often highlighted as superior to competitors, empowers data-driven decision-making by offering detailed insights into sales, labor, and customer behavior. Additionally, the ability to manage orders and payments tableside using mobile devices sets Toast apart, enhancing staff flexibility and customer service during peak hours. However, concerns arise regarding Toast's pricing structure, customization options, and technical glitches. The multi-tiered pricing, perceived as more complex than competitors, can become expensive for businesses with specific needs or multiple locations. While Toast offers various features, users sometimes find them less customizable than those in competitors like Revel Systems, restricting their ability to tailor the system to their unique workflows. Occasional technical issues and reported long wait times for customer support raise concerns about reliability compared to competitors known for their robust technical support, such as Micros. Ultimately, Toast's strengths in user-friendliness, reporting, and mobility resonate with many users, but its pricing complexity, limited customization, and potential technical issues demand careful consideration. Deciding factors often boil down to individual business needs, budget constraints, and desired level of customization. Weighing Toast's strengths against its potential drawbacks alongside competitor offerings becomes crucial for making an informed decision.

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KORONA POS has garnered praise for its cloud-based convenience, real-time inventory management, and powerful reporting tools. Users appreciate its ability to streamline operations and gain valuable insights, particularly helpful for businesses juggling multiple locations or complex inventory. Compared to some competitors, KORONA shines in its user-friendly interface for employees and its seamless integration with popular accounting software and payment processors. However, some users cite a steeper learning curve for advanced features and limitations in the mobile app's functionality. Occasional software glitches and a price tag potentially higher for smaller businesses are also mentioned as drawbacks. Users comparing KORONA to Square or Shopify often highlight its robust reporting capabilities and multi-store management as key differentiators, especially for businesses prioritizing data-driven decisions and expanding operations. Ultimately, KORONA's strengths - cloud accessibility, inventory prowess, and insightful reporting - resonate with users seeking a scalable and feature-rich POS solution. Those needing a simpler system or operating on a tight budget might find alternatives more suitable. While minor flaws exist, KORONA's focus on streamlining operations and providing actionable insights seems to win over businesses looking to take their operations to the next level.

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Screenshots

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