Lightspeed Retail vs Erply

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Our analysts compared Lightspeed Retail vs Erply based on data from our 400+ point analysis of POS Software, user reviews and our own crowdsourced data from our free software selection platform.

Product Basics

Lightspeed Retail, formerly Vend, is a cloud-based point-of-sale (POS) system suited for small and medium-sized businesses in retail, hospitality, and service industries. It offers core features like sales management, inventory tracking, customer profiles, and reporting, with additional options for ecommerce integration, marketing tools, and employee management. While praised for its user-friendly interface and omnichannel capabilities, some find its pricing complex and miss advanced features like offline functionality compared to competitors. Starting prices range from $69/month (billed annually) for a basic plan, with per-transaction fees and additional costs for advanced features and multiple registers.

Pros
  • User-friendly interface
  • Omnichannel capabilities
  • Robust features
  • Integrations with popular software
  • Scalable for growing businesses
Cons
  • Complex pricing structure
  • Limited offline functionality
  • Lacks some advanced features
  • Steeper learning curve for less tech-savvy users
  • Customer support wait times can be long
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Erply is a cloud-based point-of-sale (POS) system designed to streamline operations for retail businesses of all sizes. It offers features like inventory management, sales tracking, customer relationship management, and reporting. While it caters to a broad range, its strengths lie in its affordability, scalability, and ease of use, making it ideal for startups, small businesses, and franchises. Erply boasts a user-friendly interface and mobile accessibility, allowing for quick setup and on-the-go management. Inventory control is a highlight, with features like barcode scanning, purchase orders, and stock level alerts minimizing stockouts and optimizing ordering. Sales tracking and reporting provide valuable insights into customer behavior and product performance, aiding informed decision-making. Compared to similar POS systems, Erply often stands out for its transparent pricing structure, typically starting at a lower monthly fee per user than competitors. However, its feature set might not be as extensive as some enterprise-level solutions. User reviews generally praise its intuitive interface, helpful customer support, and value for money, but some mention limitations in advanced reporting and customization options. Ultimately, Erply's suitability depends on your specific needs and budget. If you prioritize affordability, ease of use, and core POS functionalities, it's a strong contender. However, if you require in-depth reporting or extensive customization, exploring other options might be prudent.

Pros
  • Affordable
  • Easy to use
  • Mobile accessible
  • Good inventory control
  • Helpful support
Cons
  • Limited reporting
  • Basic customization
  • Not ideal for large enterprises
  • May lack some advanced features
  • Occasional integration issues
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$69 Monthly
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Tailored to your specific needs
$29 Monthly, Quote-based
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Tailored to your specific needs
Small 
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Small 
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Windows
Mac
Linux
Android
Chromebook
Windows
Mac
Linux
Android
Chromebook
Cloud
On-Premise
Mobile
Cloud
On-Premise
Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
In Person
Live Online
Videos
Webinars
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support

Product Insights

  • Improved Efficiency: Streamline operations with centralized inventory management, quick checkout processes, and automated tasks, freeing up time for other priorities.
  • Enhanced Customer Experience: Offer personalized interactions, loyalty programs, and omnichannel support (online and in-store) to build customer loyalty and satisfaction.
  • Data-Driven Decisions: Gain valuable insights from comprehensive sales reports, inventory analytics, and customer data to make informed business decisions.
  • Scalability for Growth: Adapt the system to your evolving needs with flexible plans and seamless integration of additional features as your business expands.
  • Simplified Inventory Management: Track stock levels across locations, automate purchase orders, and minimize stockouts with real-time inventory visibility and control.
  • Mobile Accessibility: Manage your business on the go with mobile apps for sales, inventory, and employee management, offering flexibility and convenience.
  • Integrated Marketing Tools: Launch targeted email campaigns, manage social media presence, and track marketing performance directly within the POS system.
  • Employee Empowerment: Equip staff with user-friendly tools for efficient tasks, improved communication, and enhanced productivity.
  • Payment Processing Flexibility: Accept various payment methods, including credit cards, contactless payments, and gift cards, with integrated payment processing options.
  • Reduced Costs: Potentially minimize operational expenses through improved efficiency, reduced manual tasks, and data-driven decision-making.
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  • Simplified Operations: Manage your entire business from one user-friendly platform, streamlining tasks and saving time.
  • Enhanced Efficiency: Boost productivity with features like mobile POS, barcode scanning, and automated purchase orders.
  • Smarter Inventory Control: Reduce stockouts and optimize ordering with real-time inventory tracking, alerts, and reports.
  • Data-Driven Decisions: Gain valuable insights into sales trends, customer behavior, and product performance with comprehensive reporting.
  • Improved Customer Experience: Offer faster checkout, loyalty programs, and targeted promotions to keep customers happy and coming back.
  • Scalability for Growth: Easily adapt Erply to your evolving needs, whether you're a startup or expanding your business.
  • Cost-Effective Solution: Enjoy transparent pricing and avoid expensive hardware investments with this cloud-based software.
  • Accessibility on the Go: Manage your business from anywhere with the mobile app, ensuring uninterrupted operations.
  • Reliable Support: Get expert assistance from the Erply team whenever you need it, maximizing your software's potential.
  • Peace of Mind: Securely store your data in the cloud and benefit from regular backups and automatic updates.
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  • Omnichannel Sales: Sell seamlessly across physical stores, online platforms, and marketplaces.
  • Inventory Management: Track stock levels, automate reordering, manage multiple locations, and receive low-stock alerts.
  • Point of Sale: Process transactions quickly, accept various payment methods, and apply discounts and loyalty programs.
  • Customer Relationship Management (CRM): Track customer data, purchase history, preferences, and create personalized marketing campaigns.
  • Reporting and Analytics: Gain insights into sales trends, inventory levels, customer behavior, and employee performance.
  • Employee Management: Track time and attendance, assign tasks, manage schedules, and control permissions.
  • Integrations: Connect with accounting software (QuickBooks, Xero), ecommerce platforms (Shopify), marketing tools (Mailchimp), and payment processors.
  • Mobile Apps: Access POS, inventory, and reporting features on mobile devices.
  • Hardware Options: Choose from compatible terminals, barcode scanners, receipt printers, and cash drawers.
  • Cloud-Based: Access from anywhere with internet connectivity, automatic updates, and secure data storage.
  • Security: Protects customer data with PCI compliance and industry-standard security measures.
  • Customer Support: Offers phone, email, and online resources for assistance.
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  • Secure POS: Grow the business with a time-saving and cost-effective, integrated point of sale interface. Process payments, gather customer information, manage inventory, offer rewards, share promotions and more using convenient tools and systematic functionalities for a smooth transaction experience. 
  • Online Inventory Management: Eliminate the errors of manual data management and control the inventory process online using a cloud-based solution. Access sales and stock levels, view gift card balances and manage products across multiple locations on a single dashboard. Update product price, upload relevant images, change item description, track merchandise movement and more for an efficient workflow. 
  • Integrated Payments: Let customers pay using credit and debit cards, store credit, gift cards, contactless payments and more. Save transaction costs with enhanced payment equipment, modem integration and secure solutions. Get fraud-protecting hardware, reduced chargebacks and economical payment rates on a PCI-compliant, secure system. 
  • Business Reports: Get a quick overview of business operations with customizable, data-backed reports. View and manage product information, monitor employee activity, get in-depth sales information, review store performance indicators and more. 
  • Third-Party Integration: Systemize the business workflow with custom integrations, ERP solutions, plugins, add-ons, POS applications, BI tools and more using intuitive APIs. Connect the POS system with third-party applications and benefit from a dynamic business management solution.  
  • Customer Relationship Management: Manage and improve communication strategies to boost customer base and increase revenue. Provide a personalized experience with targeted campaigns, interest-based promotions, special greetings, unique discounts and more. Review customer profiles to create loyalty programs, offer gift cards, marketing emails, event invites and more to boost business outreach. Get individual training and troubleshooting options. 
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Product Ranking

#23

among all
POS Software

#68

among all
POS Software

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Analyst Rating Summary

72
82
92
83
35
78
60
60
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Sales and Marketing Management
Inventory Management
Compliance and Security
Payment Transactions and Cash Management
Reporting and Insights
Integration and Extensibility
Payment Transactions and Cash Management
Types of POS
Reporting and Insights
Inventory Management

Analyst Ratings for Functional Requirements Customize This Data Customize This Data

Lightspeed Retail
Erply
+ Add Product + Add Product
Compliance And Security Customer And Loyalty Management Employee Management Inventory Management Items And Service Management Payment Transactions And Cash Management POS Hardware Reporting And Insights Sales And Marketing Management Store Management Types Of POS 92 35 60 98 71 89 59 88 100 73 33 83 78 60 87 75 100 59 88 86 68 100 0 25 50 75 100
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29%
89%
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80%
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Analyst Ratings for Technical Requirements Customize This Data Customize This Data

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User Sentiment Summary

Great User Sentiment 518 reviews
Great User Sentiment 65 reviews
85%
of users recommend this product

Lightspeed Retail has a 'great' User Satisfaction Rating of 85% when considering 518 user reviews from 4 recognized software review sites.

86%
of users recommend this product

Erply has a 'great' User Satisfaction Rating of 86% when considering 65 user reviews from 5 recognized software review sites.

4.7 (31)
4.1 (5)
4.1 (57)
3.6 (11)
4.22 (217)
4.33 (26)
4.3 (213)
4.7 (22)
n/a
2.0 (1)

Awards

SelectHub research analysts have evaluated Lightspeed Retail and concluded it earns best-in-class honors for Sales and Marketing Management.

Sales and Marketing Management Award

SelectHub research analysts have evaluated Erply and concluded it earns best-in-class honors for Payment Transactions and Cash Management and Types of POS.

Payment Transactions and Cash Management Award
Types of POS Award

Synopsis of User Ratings and Reviews

Intuitive Interface: Users consistently praise Lightspeed Retail's user-friendly design, making it easy to navigate and perform tasks efficiently, even for those with limited technical experience.
Omnichannel Capabilities: Seamlessly manage online and physical stores, providing a unified customer experience and streamlining inventory and order management.
Robust Feature Set: Offers a wide range of features addressing diverse business needs, including inventory management, sales reporting, customer relationship management, and employee tools.
Integrations with popular software: Streamlines operations and data exchange by connecting with accounting, marketing, and e-commerce platforms like QuickBooks, Shopify, and Mailchimp.
Mobile Accessibility: Manage your business on the go with mobile apps for sales, inventory, and employee management, offering flexibility and convenience.
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Cloud-based and accessible: Manage your business from anywhere with an internet connection. No software installation required.
User-friendly interface: Intuitive design praised for being easy to learn and navigate, even for non-tech-savvy users.
Scalability and customization: Adapts to various business sizes and needs with customizable features and optional add-on modules.
Inventory management: Real-time tracking, alerts, and multi-location support help businesses avoid stockouts and optimize stock levels.
Integrations: Connects with popular accounting, marketing, and e-commerce platforms, streamlining operations and centralizing data.
Reporting and analytics: Generate sales reports, track trends, and gain insights into business performance with built-in tools.
Mobile app: Manage sales, inventory, and employees on the go with the iOS and Android app (availability may vary by plan).
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Complex Pricing Structure: Tiered plans and additional fees for features like offline functionality can be confusing and lead to higher-than-expected costs.
Limited Offline Functionality: Reliance on internet connectivity can be problematic for businesses with unreliable internet or operating in remote areas.
Missing Advanced Features: Some users report limitations in specific areas like advanced inventory management, requiring workarounds or third-party integrations.
Steeper Learning Curve for Complex Needs: While user-friendly overall, the extensive feature set can be overwhelming for those needing in-depth customization or specific functionalities.
Customer Support Wait Times: While generally helpful, customer support can experience longer wait times during peak periods, potentially delaying issue resolution.
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Limited offline functionality: While the mobile app offers some features, core functionalities like sales processing require an internet connection.
Integration complexity: Setting up certain integrations can be technical and require developer assistance, adding extra cost and time.
Occasional inventory discrepancies: Some users report encountering inventory inaccuracies, requiring manual reconciliation.
Customer support wait times: Users sometimes experience long wait times for email and phone support, with varying representative expertise.
Cost considerations: While affordable for smaller businesses, pricing can become expensive for larger businesses with additional module needs.
Limited reporting customization: Pre-built reports may not fully meet complex reporting needs, requiring additional tools or workarounds.
Mobile app limitations: Not all features available on the desktop platform are accessible in the mobile app, potentially hindering on-the-go management.
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Lightspeed Retail garners mixed reviews from users, highlighting both its strengths and potential drawbacks. On the positive side, users consistently praise its intuitive interface, making it easy for both tech-savvy and less-experienced individuals to navigate. The extensive feature set, encompassing inventory management, reporting, customer management, and omnichannel capabilities, caters to diverse business needs. Integrations with popular software like QuickBooks and Shopify streamline operations and data exchange. Notably, Lightspeed excels in omnichannel management, allowing businesses to seamlessly manage online and physical stores, a crucial strength in today's retail landscape. However, some find the pricing structure complex, with tiered plans and additional fees for features like offline functionality. The lack of true offline functionality can be a dealbreaker for businesses with unreliable internet or operating in remote areas. While the feature set is comprehensive, some users report limitations in specific areas like advanced inventory management, which might necessitate workarounds or third-party integrations. Compared to competitors like Square POS and Shopify POS, Lightspeed offers a wider range of features and caters to more complex business needs. However, these strengths come at a higher price point. Ultimately, the choice between Lightspeed and its competitors boils down to individual business requirements and budget constraints. If you prioritize omnichannel capabilities, extensive integrations, and a robust feature set, Lightspeed is worth considering. However, carefully evaluate your needs and budget against potential limitations before making a decision.

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Erply, a cloud-based POS system, garners consistent praise for its user-friendly interface and adaptability. Businesses of various sizes appreciate its intuitive design, readily accessible cloud storage, and the ability to scale alongside their needs. Real-time inventory tracking, comprehensive integrations with popular platforms, and a convenient mobile app further enhance its appeal. However, potential users should be aware of limitations in offline functionality, occasional inventory discrepancies, and varying experiences with customer support. When compared to direct competitors like Square and Shopify POS, Erply shines in its robust inventory management and multi-location support, catering well to businesses with complex stock requirements. However, Square offers a simpler setup and more competitive pricing, while Shopify POS seamlessly integrates with its e-commerce platform, making it ideal for online-focused businesses. Ultimately, the best choice depends on individual needs and priorities. For users prioritizing ease of use and adaptability, Erply's intuitive interface and cloud-based access prove highly advantageous. Conversely, businesses requiring advanced offline functionality or extensive integrations might find Square or Shopify POS more suitable. By carefully considering user feedback on Erply's strengths and weaknesses, businesses can make informed decisions aligned with their specific requirements.

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