NCR Silver vs Lightspeed Retail

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Our analysts compared NCR Silver vs Lightspeed Retail based on data from our 400+ point analysis of POS Software, user reviews and our own crowdsourced data from our free software selection platform.

Product Basics

NCR Silver is an easy-to-use, cloud-based solution that provides software and hardware solutions to banks, restaurants, telecom companies and other retail businesses. The exceptional point of sale system is backed by secure payments, powerful integrations, customer marketing tools, regular updates, live support options, labor management tools and more.
It provides an enhanced employee training and onboarding experience while advanced reporting and business intelligence tools give detailed insights into day-to-day operations. The handheld devices ensure efficient customer service and a transparent payment processing model to simplify secure checkouts.

Pros
  • User-friendly interface
  • Reliable hardware
  • Good customer support
  • Offline functionality
  • Strong inventory management
Cons
  • Limited customization
  • Few integrations
  • Higher costs
  • Long-term contracts
  • Occasional software glitches
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Lightspeed Retail, formerly Vend, is a cloud-based point-of-sale (POS) system suited for small and medium-sized businesses in retail, hospitality, and service industries. It offers core features like sales management, inventory tracking, customer profiles, and reporting, with additional options for ecommerce integration, marketing tools, and employee management. While praised for its user-friendly interface and omnichannel capabilities, some find its pricing complex and miss advanced features like offline functionality compared to competitors. Starting prices range from $69/month (billed annually) for a basic plan, with per-transaction fees and additional costs for advanced features and multiple registers.

Pros
  • User-friendly interface
  • Omnichannel capabilities
  • Robust features
  • Integrations with popular software
  • Scalable for growing businesses
Cons
  • Complex pricing structure
  • Limited offline functionality
  • Lacks some advanced features
  • Steeper learning curve for less tech-savvy users
  • Customer support wait times can be long
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$108 Monthly
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$69 Monthly
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Tailored to your specific needs
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Windows
Mac
Linux
Android
Chromebook
Windows
Mac
Linux
Android
Chromebook
Cloud
On-Premise
Mobile
Cloud
On-Premise
Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
In Person
Live Online
Videos
Webinars
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support

Product Insights

  • Improved Efficiency: Streamline operations with intuitive point-of-sale processing, inventory management, employee time tracking, and sales reporting, freeing up time for growth-focused activities.
  • Enhanced Customer Experience: Offer personalized interactions, loyalty programs, and efficient checkout processes to build customer loyalty and satisfaction, fostering repeat business.
  • Data-Driven Decisions: Gain valuable insights from comprehensive sales and inventory data to make informed decisions about product offerings, pricing strategies, and marketing campaigns, optimizing business performance.
  • Reliable Operations: Ensure business continuity with offline functionality, secure payment processing, and robust hardware that withstands daily wear and tear, minimizing downtime and interruptions.
  • Scalability for Growth: Adapt the system to your evolving needs with multi-location support and expanded features as your business expands, accommodating growth without the need for system overhauls.
  • Simplified Inventory Management: Track stock levels, automate purchase orders, and receive low-stock alerts to maintain optimal inventory levels, preventing stockouts and potential revenue losses.
  • Mobile Accessibility: Manage your business on the go with mobile apps for sales, inventory, and reporting, offering flexibility and convenience for remote management and decision-making.
  • Secure Transactions: Protect customer data and comply with industry standards through robust security measures and PCI compliance, safeguarding sensitive information and building customer trust.
  • Dedicated Customer Support: Access comprehensive assistance through phone, email, and online resources, ensuring prompt resolution of issues and minimizing disruptions to business operations.
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  • Improved Efficiency: Streamline operations with centralized inventory management, quick checkout processes, and automated tasks, freeing up time for other priorities.
  • Enhanced Customer Experience: Offer personalized interactions, loyalty programs, and omnichannel support (online and in-store) to build customer loyalty and satisfaction.
  • Data-Driven Decisions: Gain valuable insights from comprehensive sales reports, inventory analytics, and customer data to make informed business decisions.
  • Scalability for Growth: Adapt the system to your evolving needs with flexible plans and seamless integration of additional features as your business expands.
  • Simplified Inventory Management: Track stock levels across locations, automate purchase orders, and minimize stockouts with real-time inventory visibility and control.
  • Mobile Accessibility: Manage your business on the go with mobile apps for sales, inventory, and employee management, offering flexibility and convenience.
  • Integrated Marketing Tools: Launch targeted email campaigns, manage social media presence, and track marketing performance directly within the POS system.
  • Employee Empowerment: Equip staff with user-friendly tools for efficient tasks, improved communication, and enhanced productivity.
  • Payment Processing Flexibility: Accept various payment methods, including credit cards, contactless payments, and gift cards, with integrated payment processing options.
  • Reduced Costs: Potentially minimize operational expenses through improved efficiency, reduced manual tasks, and data-driven decision-making.
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  • Kitchen Management: Optimize kitchen operations and boost efficiency using table mapping, offline credits, menu management and more. Colour code and route orders, assign preparation time, attach receipts, monitor production status, forecast requirements and leverage integrations to enhance the overall experience. 
  • Online Ordering: Create a flexible and effective digital ordering system to deliver quick services. Allow guests to order for curbside pickups, in-house delivery and third-party delivery. Process contactless payments, offer customizable menus, integrate with delivery providers, send orders directly to the kitchen and more across multiple devices. 
  • Alerts: Prioritize important tasks and regulate operations based on real-time notifications. Get instant alerts about new orders, updates, payments, non-availability of items, customer reviews and other communications without delay. Resolve issues to ensure smooth workplace functioning. 
  • Marketing: Offer rewards, discounts, promos and discounts to boost customer retention. Analyze transaction data, interaction stats and customer buying patterns to create targeted campaigns and personalized deals. Send marketing messages via SMS, MMS and email. 
  • Online Payments: Use a fully integrated platform to process online payments, equipped with a branded user interface and compatible with any smartphone device. Allow guests to scan a QR code or click a link from a text message to pay and send electronic receipts via email upon receiving checks. 
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  • Omnichannel Sales: Sell seamlessly across physical stores, online platforms, and marketplaces.
  • Inventory Management: Track stock levels, automate reordering, manage multiple locations, and receive low-stock alerts.
  • Point of Sale: Process transactions quickly, accept various payment methods, and apply discounts and loyalty programs.
  • Customer Relationship Management (CRM): Track customer data, purchase history, preferences, and create personalized marketing campaigns.
  • Reporting and Analytics: Gain insights into sales trends, inventory levels, customer behavior, and employee performance.
  • Employee Management: Track time and attendance, assign tasks, manage schedules, and control permissions.
  • Integrations: Connect with accounting software (QuickBooks, Xero), ecommerce platforms (Shopify), marketing tools (Mailchimp), and payment processors.
  • Mobile Apps: Access POS, inventory, and reporting features on mobile devices.
  • Hardware Options: Choose from compatible terminals, barcode scanners, receipt printers, and cash drawers.
  • Cloud-Based: Access from anywhere with internet connectivity, automatic updates, and secure data storage.
  • Security: Protects customer data with PCI compliance and industry-standard security measures.
  • Customer Support: Offers phone, email, and online resources for assistance.
read more...

Product Ranking

#21

among all
POS Software

#23

among all
POS Software

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Analyst Rating Summary

80
72
42
92
89
35
100
60
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Employee Management
Reporting and Insights
Types of POS
Customer and Loyalty Management
Inventory Management
Sales and Marketing Management
Inventory Management
Compliance and Security
Payment Transactions and Cash Management
Reporting and Insights

Analyst Ratings for Functional Requirements Customize This Data Customize This Data

NCR Silver
Lightspeed Retail
+ Add Product + Add Product
Compliance And Security Customer And Loyalty Management Employee Management Inventory Management Items And Service Management Payment Transactions And Cash Management POS Hardware Reporting And Insights Sales And Marketing Management Store Management Types Of POS 42 89 100 85 85 76 70 100 76 73 100 92 35 60 98 71 89 59 88 100 73 33 0 25 50 75 100
33%
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67%
83%
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17%
90%
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70%
100%
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40%
89%
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11%
100%
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86%
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14%
50%
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50%
78%
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22%
89%
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11%
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60%
57%
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43%
100%
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88%
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12%
70%
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30%
100%
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67%
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33%
67%
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33%
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67%

Analyst Ratings for Technical Requirements Customize This Data Customize This Data

40%
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60%
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User Sentiment Summary

Good User Sentiment 161 reviews
Great User Sentiment 518 reviews
74%
of users recommend this product

NCR Silver has a 'good' User Satisfaction Rating of 74% when considering 161 user reviews from 2 recognized software review sites.

85%
of users recommend this product

Lightspeed Retail has a 'great' User Satisfaction Rating of 85% when considering 518 user reviews from 4 recognized software review sites.

n/a
4.7 (31)
3.8 (18)
4.1 (57)
n/a
4.22 (217)
3.7 (143)
4.3 (213)

Awards

SelectHub research analysts have evaluated NCR Silver and concluded it earns best-in-class honors for Types of POS.

Types of POS Award

SelectHub research analysts have evaluated Lightspeed Retail and concluded it earns best-in-class honors for Sales and Marketing Management.

Sales and Marketing Management Award

Synopsis of User Ratings and Reviews

Intuitive Interface: Users often praise the easy-to-learn interface, with clear navigation and touchscreen compatibility.
Mobile Capabilities: Manage sales, inventory, and employee timecards remotely using the mobile app.
Flexible Payment Processing: Accept various payment methods, including EMV chip cards, contactless payments, and mobile wallets.
Robust Reporting: Generate detailed sales, inventory, and employee performance reports to track business insights.
Customer Management Tools: Build customer loyalty with features for tracking purchase history, creating targeted promotions, and managing gift cards.
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Intuitive Interface: Users consistently praise Lightspeed Retail's user-friendly design, making it easy to navigate and perform tasks efficiently, even for those with limited technical experience.
Omnichannel Capabilities: Seamlessly manage online and physical stores, providing a unified customer experience and streamlining inventory and order management.
Robust Feature Set: Offers a wide range of features addressing diverse business needs, including inventory management, sales reporting, customer relationship management, and employee tools.
Integrations with popular software: Streamlines operations and data exchange by connecting with accounting, marketing, and e-commerce platforms like QuickBooks, Shopify, and Mailchimp.
Mobile Accessibility: Manage your business on the go with mobile apps for sales, inventory, and employee management, offering flexibility and convenience.
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Limited Customization Options: Users may find the system's customization capabilities for receipts, reports, and workflows restrictive compared to some competitors.
Potential Inventory Management Issues: Some reviews mention challenges with inventory tracking accuracy and stock syncing across multiple locations.
Technical Glitches: Occasional reports of software glitches, slow loading times, and hardware compatibility issues, though frequency may vary.
Customer Support Response Times: Mixed experiences with customer support, with some users reporting long wait times or difficulty reaching knowledgeable representatives.
Hidden Fees: Potential for unexpected fees for hardware, add-ons, or specific payment processing services, which can increase overall costs.
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Complex Pricing Structure: Tiered plans and additional fees for features like offline functionality can be confusing and lead to higher-than-expected costs.
Limited Offline Functionality: Reliance on internet connectivity can be problematic for businesses with unreliable internet or operating in remote areas.
Missing Advanced Features: Some users report limitations in specific areas like advanced inventory management, requiring workarounds or third-party integrations.
Steeper Learning Curve for Complex Needs: While user-friendly overall, the extensive feature set can be overwhelming for those needing in-depth customization or specific functionalities.
Customer Support Wait Times: While generally helpful, customer support can experience longer wait times during peak periods, potentially delaying issue resolution.
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NCR Silver, a POS software solution, has garnered a mixed bag of user reviews in the past year. While praised for its intuitive interface, ease of use, and robust reporting features, some users have expressed concerns regarding its pricing structure, limited customization options, and occasional glitches. On the positive side, many users appreciate NCR Silver's clean and user-friendly interface, making it easy for new staff to learn the ropes quickly. The software's reporting capabilities are also a hit, offering valuable insights into sales trends, inventory levels, and customer behavior. This data-driven approach helps businesses make informed decisions and optimize their operations. For instance, one user mentioned using NCR Silver's reporting to identify slow-selling items and adjust their ordering accordingly, leading to a significant reduction in waste. However, some users find the software's pricing to be on the higher end, especially for smaller businesses. Additionally, the customization options are perceived as limited compared to competitors, hindering businesses with unique workflows or branding needs. A recurring complaint dotyczy occasional bugs and glitches that can disrupt operations, although NCR has been working on addressing these issues through regular updates. Overall, NCR Silver seems to be a solid POS system for businesses seeking a user-friendly and data-rich solution. However, its pricing and limited customization might deter cost-conscious businesses or those with specific needs. Carefully weighing the strengths and weaknesses against your individual requirements is crucial before making a decision.

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Lightspeed Retail garners mixed reviews from users, highlighting both its strengths and potential drawbacks. On the positive side, users consistently praise its intuitive interface, making it easy for both tech-savvy and less-experienced individuals to navigate. The extensive feature set, encompassing inventory management, reporting, customer management, and omnichannel capabilities, caters to diverse business needs. Integrations with popular software like QuickBooks and Shopify streamline operations and data exchange. Notably, Lightspeed excels in omnichannel management, allowing businesses to seamlessly manage online and physical stores, a crucial strength in today's retail landscape. However, some find the pricing structure complex, with tiered plans and additional fees for features like offline functionality. The lack of true offline functionality can be a dealbreaker for businesses with unreliable internet or operating in remote areas. While the feature set is comprehensive, some users report limitations in specific areas like advanced inventory management, which might necessitate workarounds or third-party integrations. Compared to competitors like Square POS and Shopify POS, Lightspeed offers a wider range of features and caters to more complex business needs. However, these strengths come at a higher price point. Ultimately, the choice between Lightspeed and its competitors boils down to individual business requirements and budget constraints. If you prioritize omnichannel capabilities, extensive integrations, and a robust feature set, Lightspeed is worth considering. However, carefully evaluate your needs and budget against potential limitations before making a decision.

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