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ServiceNow SPM vs SAP PPM

Last Updated: November 18th, 2024

Our analysts compared ServiceNow SPM vs SAP PPM based on data from our 400+ point analysis of PPM Software, user reviews and our own crowdsourced data from our free software selection platform.

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Product Basics

ServiceNow SPM (formerly ITBM) is a cloud-based strategic portfolio management (SPM) solution that helps organizations align their investments with their strategic objectives. It provides a centralized platform for managing the entire portfolio lifecycle, from ideation to execution and realization of benefits. ServiceNow SPM is most suited for large organizations with complex portfolios and multiple stakeholders. It offers a number of benefits, including improved decision-making, increased agility, and reduced risk. Some of the popular features of ServiceNow SPM include portfolio prioritization, resource management, and risk assessment. However, some users have reported that the product can be complex and difficult to use. Overall, ServiceNow SPM is a powerful SPM solution that can help organizations achieve their strategic goals. Pricing for ServiceNow SPM is based on the number of users and the number of portfolios.

Pros	Cons
Improved decision-making Increased agility Reduced risk Centralized platform Comprehensive features	Complex to use Steep learning curve Pricey Limited reporting Not ideal for small teams

SAP PPM is a rapid deployment solution that helps businesses standardize project execution processes while reducing administrative burdens. Companies can optimize resources to develop new products and services while seamlessly integrating logistical and financial data.

Manage IT, commercial, product development and capital and maintenance initiatives from one place. It manages project lifecycles from ideation, planning, monitoring, execution and closure. Businesses can access real-time insights for early risk detection and better decision-making.

$50/User, Monthly

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Undisclosed

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Small

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Small

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Large

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Chromebook

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Cloud

On-Premise

Mobile

Cloud

On-Premise

Mobile

Product Assistance

Documentation

In Person

Live Online

Videos

Webinars

Documentation

In Person

Live Online

Videos

Webinars

Phone

Chat

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Knowledge Base

24/7 Live Support

Phone

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24/7 Live Support

Product Insights

Improved Decision-Making: ServiceNow SPM provides a centralized platform for managing and analyzing portfolio data, enabling organizations to make informed decisions about resource allocation, project prioritization, and risk mitigation.
Increased Agility: By streamlining portfolio management processes and automating tasks, ServiceNow SPM helps organizations respond quickly to changing market conditions and seize new opportunities.
Reduced Risk: ServiceNow SPM's risk management capabilities help organizations identify and assess potential risks early on, allowing them to take proactive measures to mitigate those risks.
Enhanced Alignment with Strategic Objectives: ServiceNow SPM ensures that IT investments are aligned with the organization's overall strategic goals, maximizing the return on investment (ROI) of IT initiatives.
Improved Collaboration and Communication: ServiceNow SPM provides a single source of truth for portfolio data, fostering collaboration and communication among stakeholders across the organization.
Greater Portfolio Visibility and Transparency: ServiceNow SPM provides real-time insights into portfolio performance, enabling organizations to track progress, identify issues, and make informed decisions.
Streamlined Portfolio Management Processes: ServiceNow SPM automates many portfolio management tasks, reducing manual effort and improving efficiency.
Enhanced Resource Utilization: ServiceNow SPM helps organizations optimize resource allocation, ensuring that resources are used effectively and efficiently.
Improved Project Success Rates: By providing data-driven insights and support for project planning, execution, and monitoring, ServiceNow SPM helps organizations increase the success rate of their projects.

Enhanced Resource Allocation: SAP PPM optimizes the use of resources by providing real-time visibility into resource availability and project demands, ensuring that the right people are assigned to the right tasks.
Improved Project Visibility: With comprehensive dashboards and reporting tools, SAP PPM offers a clear view of project statuses, timelines, and potential bottlenecks, facilitating better decision-making.
Streamlined Collaboration: The platform fosters collaboration among team members by centralizing project information and communication, reducing misunderstandings and improving overall project coherence.
Risk Management: SAP PPM includes tools for identifying, assessing, and mitigating risks, helping to prevent project delays and cost overruns by addressing issues proactively.
Cost Control: By tracking project budgets and expenditures in real-time, SAP PPM helps organizations stay within budget, reducing the likelihood of financial surprises and enhancing profitability.
Strategic Alignment: The software ensures that projects are aligned with organizational goals and strategies, enhancing the overall value delivered by project portfolios.
Increased Efficiency: Automation of routine tasks and processes within SAP PPM reduces manual effort, allowing project managers to focus on higher-value activities and improving overall productivity.
Better Decision-Making: Access to accurate, up-to-date data enables informed decision-making, helping managers to prioritize projects and allocate resources more effectively.
Scalability: SAP PPM can scale with the growth of an organization, accommodating an increasing number of projects and resources without compromising performance.
Compliance and Governance: The platform supports adherence to regulatory requirements and internal policies, ensuring that projects are executed within the defined legal and ethical frameworks.

Portfolio Prioritization: ServiceNow SPM provides a centralized platform for prioritizing projects and initiatives based on their alignment with strategic objectives, resource availability, and risk assessment.
Resource Management: ServiceNow SPM enables organizations to effectively manage their resources across the portfolio, ensuring that the right people and skills are assigned to the right projects.
Risk Management: ServiceNow SPM helps organizations identify, assess, and mitigate potential risks associated with their projects and initiatives.
Performance Tracking: ServiceNow SPM provides real-time insights into portfolio performance, enabling organizations to track progress, identify issues, and make informed decisions.
Reporting and Analytics: ServiceNow SPM offers comprehensive reporting and analytics capabilities, enabling organizations to gain insights into portfolio trends, identify areas for improvement, and make data-driven decisions.
Collaboration and Communication Tools: ServiceNow SPM facilitates collaboration and communication among stakeholders across the organization, ensuring that everyone is aligned on portfolio goals and progress.
Integrations with Other ServiceNow Products: ServiceNow SPM integrates seamlessly with other ServiceNow products, such as IT Service Management (ITSM) and Project Management (PM), providing a holistic view of the organization's projects and initiatives.
Mobile App: ServiceNow SPM offers a mobile app, enabling users to access and manage portfolio information on the go.
Customizable Dashboards: ServiceNow SPM allows users to create customized dashboards to track the metrics that are most important to them.

Project Management: Oversee tasks, projects and timelines while assigning resources, identifying critical paths and tracking progress. Handle projects from structuring to visualization while supporting implementation and financial management models.
Resource Management: Avoid project bottlenecks by identifying accurate resources, checking availability and optimizing utilization. Allocate equipment and human capital based on qualifications, project requirements, future needs and availability.
Commercial Project Management: Increase transparency while achieving real-time transparency of customer projects. Create revenue and cost plans while integrating with enterprise accounting to improve control, planning and monitoring. Record project deviations and issues to determine financial implications. Standardize evaluation methods to assess project risks while planning and monitoring risk mitigation activities.
Portfolio Management: Submit project proposals and prioritize new projects with current ones while tracking progress. Gain a 360-degree view into R&D performance, capital expenditures and capacity demand. Use standardized scoring methods and questionnaires to assess project benefits, value and risks.
Financial Management: Manage project performance against the business to increase profitability. Use optimized templates and deliverables to increase progress speed. Automate project workflows while reallocating funds from languishing initiatives.
Analytics: Use operational finance and project data for real-time reporting. Select initiatives based on best ROI while developing best practices to identify issues on time. Visualize KPIs and metrics for faster decision-making.

Product Ranking

#49

among all
PPM Software

#57

among all
PPM Software

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Analyst Rating Summary

100

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Agile Portfolio Planning

Dashboards and Reporting

Demand and Idea Management

Financial Management

Platform Security

Platform Features

Demand and Idea Management

Financial Management

Resource Management

Analyst Ratings for Functional Requirements Customize This Data Customize This Data

ServiceNow SPM

SAP PPM

+ Add Product + Add Product

100%

40%

60%

100%

we're gathering data

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we're gathering data

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100%

83%

17%

100%

86%

14%

95%

100%

89%

11%

44%

12%

88%

12%

40%

60%

88%

12%

88%

12%

86%

14%

43%

57%

Analyst Ratings for Technical Requirements Customize This Data Customize This Data

53%

47%

we're gathering data

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we're gathering data

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100%

75%

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User Sentiment Summary

87%

of users recommend this product

ServiceNow SPM has a 'great' User Satisfaction Rating of 87% when considering 267 user reviews from 3 recognized software review sites.

83%

of users recommend this product

SAP PPM has a 'great' User Satisfaction Rating of 83% when considering 50 user reviews from 3 recognized software review sites.

3.8 (13)

4.1 (28)

4.3 (110)

n/a

4.4 (144)

4.2 (20)

n/a

4.1 (2)

Awards

Synopsis of User Ratings and Reviews

Improved decision-making: Users appreciate ServiceNow SPM's ability to provide a centralized platform for managing and analyzing portfolio data, enabling organizations to make informed decisions about resource allocation, project prioritization, and risk mitigation.

Increased agility: Users find that ServiceNow SPM's streamlined portfolio management processes and automation of tasks help organizations respond quickly to changing market conditions and seize new opportunities.

Reduced risk: Users value ServiceNow SPM's risk management capabilities that help organizations identify and assess potential risks early on, allowing them to take proactive measures to mitigate those risks.

Enhanced alignment with strategic objectives: Users appreciate that ServiceNow SPM ensures IT investments are aligned with the organization's overall strategic goals, maximizing the return on investment (ROI) of IT initiatives.

Improved collaboration and communication: Users find that ServiceNow SPM's provision of a single source of truth for portfolio data fosters collaboration and communication among stakeholders across the organization.

Centralized Resource Management: Users appreciate the ability to manage all project resources from a single platform, streamlining allocation and scheduling.

Improved Project Planning: The software provides tools for detailed project planning, allowing users to create accurate timelines and budgets.

Real-Time Project Tracking: Users value the ability to monitor project progress in real-time, enabling them to identify and address potential issues promptly.

Complexity: Users find ServiceNow SPM to be a complex enterprise solution, requiring a significant level of training and expertise to implement and use effectively.

Cost: Users find ServiceNow SPM to be a relatively expensive solution, with pricing based on the number of users and portfolios. This can make it prohibitive for smaller organizations or organizations with limited budgets.

Steep learning curve: Users find that ServiceNow SPM has a steep learning curve, which can make it difficult for new users to get up to speed quickly.

Limited reporting: Some users find that ServiceNow SPM's reporting capabilities are limited and could be more comprehensive.

Not ideal for small teams: Users believe that ServiceNow SPM is designed for large organizations with complex portfolios. It may not be the best fit for smaller teams or organizations with simpler portfolio management needs.

Complex and Unintuitive Interface: Many users find it difficult to navigate and use effectively due to its complexity and unintuitive design. This can lead to frustration and decreased productivity.

Limited Reporting Capabilities: Users often express dissatisfaction with the reporting functionality, finding it inflexible and limited in terms of customization and data visualization options.

Integration Challenges: Integrating SAP PPM with other systems can be a complex and time-consuming process, leading to data silos and inconsistencies.

ServiceNow SPM is a cloud-based strategic portfolio management (SPM) solution that helps organizations align their investments with business goals. Users praise its ease of implementation, user-friendly interface, and strong capabilities for project and portfolio management. One user noted that ServiceNow SPM "is really easy to implement and get adopted in the organization." Another user commented that the "interface is welcoming and user friendly." In terms of functionality, users appreciate ServiceNow SPM's ability to "house and process a lot of data." Additionally, users find the resource management capabilities to be particularly useful, especially for managing hourly resources. However, some users have also identified areas for improvement. For instance, one user mentioned that ServiceNow SPM "can be hard to manage SOW based contracts." Others have expressed concerns about the overall function of the system, stating that it "left more to be desired." Compared to similar products, users believe that ServiceNow SPM stands out for its ease of use and strong data management capabilities. Overall, ServiceNow SPM is a well-regarded SPM solution that offers a number of benefits for organizations seeking to improve their portfolio management processes. While there are some areas for improvement, users generally find the system to be easy to use and effective.

User reviews from the past year paint a mixed picture of SAP PPM. While some users praise its comprehensive features, particularly for resource and cost management, others find it clunky and inflexible compared to more agile solutions like Microsoft Project. A key differentiator is SAP PPM's deep integration with other SAP modules, making it a good fit for organizations already heavily invested in the SAP ecosystem. However, this integration can also be a drawback, as it can lead to a steeper learning curve and greater complexity. For companies seeking a robust, all-in-one solution deeply embedded in the SAP world, SAP PPM might be a good fit. However, those prioritizing ease of use and flexibility might find other PPM tools more suitable.

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FAQ

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