BuildingLink vs Innago

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Our analysts compared BuildingLink vs Innago based on data from our 400+ point analysis of Property Management Software, user reviews and our own crowdsourced data from our free software selection platform.

BuildingLink Software Tool

Product Basics

BuildingLink is a comprehensive software solution designed to streamline property management tasks, making it particularly well-suited for residential buildings, condominiums, and large apartment complexes. It offers a robust platform for managing maintenance requests, package deliveries, resident communications, and amenity reservations. The software enhances operational efficiency by providing real-time updates and detailed reporting features, which are invaluable for property managers aiming to maintain high service standards.

One of the standout benefits of BuildingLink is its user-friendly interface, which simplifies complex tasks and improves overall workflow. Popular features include a mobile app for on-the-go management, a resident portal for seamless communication, and integration capabilities with various third-party systems. Users often praise its reliability and the significant time savings it offers.

Pricing for BuildingLink typically depends on the number of units managed, with costs generally structured on a per-unit basis and billed annually. This flexible pricing model makes it accessible for properties of varying sizes. Compared to similar products, BuildingLink is often highlighted for its intuitive design and comprehensive feature set, making it a preferred choice for many property management professionals.

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Innago offers a comprehensive software solution designed to streamline the complexities of property management. Tailored for small to mid-sized property owners and managers, Innago simplifies tasks such as tenant screening, lease management, rent collection, and maintenance requests. One of the key benefits of using Innago is its user-friendly interface, which makes navigation and operation straightforward for users of all tech levels. Additionally, its ability to automate and organize property management tasks saves users significant time and effort. Popular features include online lease signing, automated rent reminders, and detailed financial reporting, which collectively contribute to a more efficient management process. When compared to similar products, Innago stands out for its affordability, with a pricing model that lacks upfront costs, instead opting for a pay-per-use approach. This makes it an attractive option for property managers looking to optimize their operations without a hefty investment.
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$30/Facility, Monthly
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$2/Transaction, 2.99% Flat Rate, Freemium
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Product Assistance

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Product Insights

  • Enhanced Communication: Streamline interactions between residents, management, and staff through centralized messaging and notifications.
  • Efficient Maintenance Management: Track and manage maintenance requests with real-time updates, ensuring timely resolution and improved resident satisfaction.
  • Comprehensive Record Keeping: Maintain detailed logs of all building activities, from package deliveries to service requests, enhancing transparency and accountability.
  • Resident Engagement: Foster a sense of community with features like event calendars, announcements, and amenity reservations, encouraging resident participation.
  • Data-Driven Insights: Utilize analytics and reporting tools to gain actionable insights into building operations, helping to identify trends and optimize performance.
  • Security and Access Control: Enhance building security with integrated access control systems, visitor management, and incident reporting.
  • Cost Savings: Reduce operational costs by automating routine tasks and improving resource allocation through efficient management practices.
  • Customizable Solutions: Tailor the platform to meet the specific needs of your property, ensuring a perfect fit for your management style and resident demographics.
  • Mobile Accessibility: Access BuildingLink’s features on-the-go with mobile apps, allowing for seamless management from anywhere.
  • Improved Resident Satisfaction: Enhance the overall living experience for residents by providing a responsive and well-managed environment.
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  • Free: Provides all the robust functionality present in more expensive alternatives, at absolutely no cost. 
  • Easy Bookkeeping: The Quickbooks integration helps automate data entry and eliminate human errors. Maintain multiple books, easily access them and capture a holistic view of the entire business. 
  • Mobile-Optimized: Optimized for mobile devices, enables payments, e-signing, tenant screening and interacting with tenants remotely from any location. 
  • Unlimited Document Storage: Store agreements, leases, addendums, tenant information, purchase receipts and more in a centralized platform. Control the privacy settings and access permissions for documents. 
  • Enhanced Data Security: Securely store data in an SOC2 compliant data center and follow OWASP best practices with end to end encryption using 1024 bit TLS 1.2. 
  • Detailed Maintenance Insights: Identify recurring maintenance categories, track the time taken to resolve issues, collect tenants’ feedback and monitor other unique metrics to streamline maintenance workflows. 
  • Intuitive Interface: Its flexible interface does not require training courses to use or expert assistance for onboarding and maintenance. 
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  • Resident Portal: A centralized online hub where residents can submit maintenance requests, book amenities, and access building documents.
  • Maintenance Management: Streamlines the process of tracking, assigning, and completing maintenance tasks with real-time updates and notifications.
  • Package Tracking: Logs and tracks packages from delivery to pickup, ensuring residents are promptly notified of their arrivals.
  • Communication Tools: Facilitates seamless communication between management and residents through email, SMS, and in-app messaging.
  • Visitor Management: Allows residents to pre-register guests, enhancing security and streamlining the check-in process.
  • Inventory Management: Keeps track of building supplies and equipment, helping to manage stock levels and reduce waste.
  • Event Calendar: A shared calendar for scheduling and promoting community events, meetings, and important dates.
  • Document Library: A secure repository for storing and sharing important building documents, such as bylaws, meeting minutes, and forms.
  • Key Tracking: Manages and logs the issuance and return of keys, ensuring accountability and security.
  • Emergency Broadcasts: Sends urgent notifications to residents and staff during emergencies, ensuring timely and effective communication.
  • Customizable Reports: Generates detailed reports on various aspects of building operations, from maintenance to resident engagement.
  • Mobile App: Provides on-the-go access to all BuildingLink features, ensuring convenience and flexibility for both residents and staff.
  • Integration Capabilities: Seamlessly integrates with other property management systems and third-party applications for enhanced functionality.
  • Security Features: Includes robust security measures such as data encryption and user authentication to protect sensitive information.
  • Training and Support: Offers comprehensive training resources and customer support to ensure users can effectively utilize the platform.
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  • Online Payments: Securely collect rent via cash, credit and debit cards or ACH transfers; tenants pay a nominal fee for every digital transaction. Automate invoice generation, set up payment reminders and enforce late fees. Tenants can save their usual payment details and automate recurring rent transfers. 
  • E-Leasing: Generate unlimited electronic leases with customizable lease templates and send them to all parties for e-signatures, accessible through mobile devices, to expedite the agreement process. Track every individual lease from the dashboard till the last e-signature is signed. 
  • Tenant Screening: Create custom application forms with unique questions for prospective tenants. Leverage the vendor’s native screening engine powered by TransUnion to instantly access each applicant’s criminal, credit and eviction history. Each screening is available at a cost. 
  • Maintenance Workflow: Tenants can submit maintenance tickets with categories, descriptions, images and videos. Receive instant notifications when a request is submitted and respond quickly from anywhere with its mobile maintenance tools. 
  • Tenant Management: Change lease dates, update rental rates and communicate with tenants from any device. Tenants can view documents, pay rent, submit maintenance tickets and interact with owners and managers through a self-service portal. 
  • Reporting: Generate clean, dynamic reports and use unique filters and quick presets to glean actionable insights. Export reports to MS Excel or any third-party financial program. 
  • Mortgage Calculator: Access balance and payment graph, and receive cost breakdown charts and monthly or yearly amortization tables at no extra cost. 
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Product Ranking

#16

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Property Management Software

#40

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Property Management Software

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Analyst Rating Summary

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Analyst Ratings for Functional Requirements Customize This Data Customize This Data

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Accounting & Financial Management Business Operations Dashboards And Reporting Leasing Maintenance Marketing Platform Capabilities 73 49 67 98 54 45 89 0 25 50 75 100
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User Sentiment Summary

Fair User Sentiment 9 reviews
Excellent User Sentiment 284 reviews
67%
of users recommend this product

BuildingLink has a 'fair' User Satisfaction Rating of 67% when considering 9 user reviews from 1 recognized software review sites.

97%
of users recommend this product

Innago has a 'excellent' User Satisfaction Rating of 97% when considering 284 user reviews from 3 recognized software review sites.

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5.0 (13)
3.33 (9)
4.88 (214)
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4.8 (57)

Awards

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SelectHub research analysts have evaluated Innago and concluded it earns best-in-class honors for Leasing. Innago stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award
Leasing Award

Synopsis of User Ratings and Reviews

Easy Communication: Residents can easily contact building staff and other residents through the app, eliminating the need for phone calls or emails.
Package Management: BuildingLink helps keep track of deliveries and notifies residents when packages arrive, making it easy to pick them up.
Maintenance Requests: Residents can easily submit maintenance requests through the app, providing detailed information and photos. This helps ensure timely and efficient repairs.
Payment Processing: BuildingLink can be used to pay rent, common charges, and other building expenses, simplifying the payment process for residents.
Building Updates: The app allows building management to send out important announcements and updates to residents, keeping them informed about building news and events.
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Tenant Screening: Innago provides a comprehensive tenant screening process, including credit reports, background checks, and eviction history, to help landlords select reliable tenants and minimize risks.
Online Rent Collection: The platform simplifies rent collection by enabling tenants to pay rent online, automating reminders, and providing landlords with real-time payment tracking.
Maintenance Management: Innago streamlines maintenance requests by allowing tenants to submit requests online, assigning tasks to vendors, and tracking progress, ensuring efficient resolution of maintenance issues.
Lease Management: The platform facilitates lease management by providing customizable lease templates, e-signature capabilities, and automated lease renewals, reducing paperwork and administrative tasks for landlords.
Financial Reporting: Innago offers financial reporting tools that provide landlords with insights into their rental income, expenses, and profitability, enabling informed financial decisions.
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Lack of Mobile App Features: Some users have reported that the mobile app lacks essential features, such as the ability to easily pay rent or submit maintenance requests. This can be frustrating for tenants who prefer to manage their building-related tasks on the go.
Limited Customization Options: While BuildingLink offers some customization, it can be difficult to tailor the platform to meet the specific needs of individual buildings. For example, some buildings may want to add custom fields or reports that are not available within the standard platform.
Steep Learning Curve: BuildingLink can be complex to navigate, especially for new users. This can lead to frustration and confusion, particularly for tenants who are not tech-savvy.
Occasional Glitches: Like any software, BuildingLink can experience occasional glitches or bugs. These issues can disrupt communication and create delays in resolving important building matters.
Customer Support Issues: Some users have reported difficulties reaching customer support or receiving timely assistance. This can be a major inconvenience, especially when urgent issues arise.
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Limited Functionality: Innago's features may not be sufficient for property managers with complex needs, such as commercial properties or those requiring advanced accounting tools.
Customer Support Issues: Some users have reported challenges in reaching Innago's customer support, leading to frustration and delays in resolving issues.
Learning Curve: The platform's interface and features can have a learning curve, especially for users who are new to property management software.
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Is BuildingLink the missing "link" your property management needs? User reviews from the past year reveal a mixed bag when it comes to this platform. BuildingLink is praised for its robust communication features, particularly its resident portal. Users highlight the ability for tenants to conveniently connect with management, submit maintenance requests, and stay informed about building announcements. One user particularly appreciated the platform's posting feature, allowing for idea sharing and fostering a sense of community. This focus on communication is critical in property management, as it directly impacts resident satisfaction and operational efficiency. However, BuildingLink is not without its drawbacks. The platform's user interface is a recurring pain point in user reviews, with many describing it as "dated" and cluttered. This antiquated design, users note, hinders the user experience and makes navigating the software unnecessarily complex. While BuildingLink offers a comprehensive suite of features, its outdated interface and occasional glitches leave some users wanting more. BuildingLink seems best suited for properties prioritizing communication and resident engagement, particularly those with a tech-savvy resident base who can navigate the platform's intricacies.

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Stepping into the realm of property management software, Innago emerges as a beacon of user-friendly efficiency. Reviews highlight its intuitive interface, making navigation a breeze even for those less familiar with technology. This ease of use translates into time savings, as tasks that were once manual become automated, allowing users to allocate their time more effectively. Innago's ability to streamline operations and provide valuable insights empowers users to make informed decisions that positively impact their bottom line. Innago stands out from the competition due to its affordability and comprehensive features. While other property management software options can be expensive and overwhelming, Innago offers a cost-effective solution that caters to landlords of all sizes. Users appreciate the wide range of tools available, including rent collection, tenant screening, lease management, maintenance tracking, and financial organization. The platform's versatility eliminates the need for multiple software solutions, simplifying property management processes. Innago is particularly well-suited for landlords and property managers seeking an affordable, user-friendly, and efficient solution to manage their rental properties. Its intuitive interface, time-saving automation, and comprehensive features make it an ideal choice for those looking to streamline their operations and improve their overall efficiency. Whether you're a seasoned property manager or just starting, Innago provides the tools and support necessary to effectively manage your rental properties.

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