Parallels Desktop vs BeyondTrust Remote Support

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Our analysts compared Parallels Desktop vs BeyondTrust Remote Support based on data from our 400+ point analysis of Remote Desktop Software, user reviews and our own crowdsourced data from our free software selection platform.

Parallels Desktop Software Tool
BeyondTrust Remote Support Software Tool

Product Basics

Parallels Desktop is a sophisticated virtualization software that enables users to run multiple operating systems, such as Windows, Linux, and macOS, on a single Mac device without rebooting. This versatile tool is particularly beneficial for professionals in industries like software development, IT, and design, where cross-platform compatibility is essential. Users appreciate its seamless integration, allowing for smooth file sharing and application switching between operating systems. Unique features include Coherence Mode, which lets Windows applications run as if they were native Mac apps, and the ability to allocate system resources dynamically for optimal performance. Compared to similar products, users often highlight its user-friendly interface and robust performance. Pricing varies based on the edition and licensing model, with options for annual subscriptions or perpetual licenses. For precise pricing tailored to specific needs, contacting SelectHub is recommended.
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BeyondTrust Remote Support is a sophisticated software solution designed to facilitate secure remote desktop access and support. It is particularly well-suited for IT professionals and support teams across various industries, including healthcare, finance, and technology, where secure and efficient remote assistance is crucial. The software offers unique benefits such as robust security features, seamless integration capabilities, and comprehensive session management. Users appreciate its ability to handle multiple sessions simultaneously and its compatibility with a wide range of devices and operating systems. Compared to similar products, BeyondTrust Remote Support is often praised for its intuitive interface and reliable performance. Pricing details are not readily available, so it is advisable for potential users to contact SelectHub for a tailored quote based on their specific requirements. This ensures that organizations can align the software's capabilities with their operational needs and budget constraints effectively.
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Product Insights

  • Seamless Integration: Parallels Desktop allows users to run Windows applications alongside macOS applications without rebooting, providing a smooth workflow for those who need both operating systems.
  • Cross-Platform Compatibility: It enables the use of Windows-only software on a Mac, such as Microsoft Access or Internet Explorer, which is crucial for professionals who rely on these tools.
  • Resource Efficiency: The software optimizes the use of system resources, ensuring that both the host and guest operating systems run efficiently without significant performance degradation.
  • Easy Setup: Parallels Desktop offers a straightforward installation process with a user-friendly interface, making it accessible even for those with limited technical expertise.
  • Enhanced Productivity: Features like Coherence Mode allow users to hide the Windows desktop while using Windows applications, creating a more focused and distraction-free environment.
  • Security Features: It includes robust security measures such as isolated virtual machines, which protect the host system from malware and other threats that may affect the guest OS.
  • Regular Updates: Parallels Desktop provides frequent updates to ensure compatibility with the latest macOS and Windows releases, keeping systems up-to-date and secure.
  • Customizable Settings: Users can tailor the virtual machine settings to their specific needs, such as adjusting the amount of RAM or CPU cores allocated, optimizing performance for different tasks.
  • Support for Multiple OS: Beyond Windows, Parallels Desktop supports various Linux distributions and other operating systems, offering flexibility for developers and IT professionals.
  • Snapshot Functionality: The ability to take snapshots of the virtual machine state allows users to experiment with software or system changes without risk, as they can easily revert to a previous state.
  • Business and IT Solutions: Parallels Desktop for Business includes centralized administration and management tools, making it ideal for IT departments managing multiple users and devices.
  • Cost-Effective Solution: By enabling the use of multiple operating systems on a single machine, Parallels Desktop reduces the need for additional hardware, saving costs for businesses and individuals.
  • Remote Access: With Parallels Access, users can access their virtual machines remotely from any device, providing flexibility for remote work and travel.
  • Comprehensive Support: Parallels offers extensive support resources, including tutorials, forums, and customer service, ensuring users can resolve issues quickly and efficiently.
  • Performance Optimization: The software includes tools to optimize virtual machine performance, such as disk space cleanup and memory management, ensuring smooth operation even under heavy workloads.
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  • Enhanced Security: BeyondTrust Remote Support employs advanced encryption protocols to protect sensitive data during remote sessions, ensuring compliance with industry standards.
  • Improved Efficiency: Technicians can resolve issues faster by accessing remote systems directly, reducing downtime and increasing productivity for both support staff and end-users.
  • Scalability: The software supports a wide range of devices and operating systems, allowing businesses to scale their support operations as they grow without needing additional tools.
  • Seamless Integration: BeyondTrust integrates with existing IT service management (ITSM) and customer relationship management (CRM) systems, streamlining workflows and enhancing overall service delivery.
  • Audit and Compliance: Detailed session logs and recordings provide a comprehensive audit trail, aiding in compliance with regulatory requirements and internal policies.
  • Customizable Access Controls: Administrators can define granular access permissions, ensuring that technicians have the appropriate level of access to perform their tasks without compromising security.
  • Cross-Platform Support: The ability to support multiple platforms, including Windows, macOS, Linux, iOS, and Android, ensures that all users receive consistent support regardless of their device.
  • Reduced Travel Costs: By enabling remote troubleshooting, BeyondTrust minimizes the need for on-site visits, leading to significant savings in travel expenses and time.
  • Improved Customer Satisfaction: Faster resolution times and secure, reliable support contribute to a better customer experience, enhancing overall satisfaction and loyalty.
  • Real-Time Collaboration: Multiple technicians can collaborate on a single session, sharing insights and expertise to resolve complex issues more effectively.
  • Unattended Access: Technicians can perform maintenance and updates on remote systems without user intervention, ensuring minimal disruption to business operations.
  • Comprehensive Reporting: Robust reporting tools provide insights into support operations, helping managers identify trends, measure performance, and make informed decisions.
  • Reduced Risk of Data Breaches: By limiting the need for third-party remote access tools, BeyondTrust reduces the risk of unauthorized access and potential data breaches.
  • Flexible Deployment Options: Available as both a cloud-based and on-premises solution, BeyondTrust offers flexibility to meet the specific needs and preferences of different organizations.
  • 24/7 Global Support: With support available around the clock, businesses can ensure that technical assistance is always accessible, regardless of time zone or location.
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  • Seamless Integration: Run Windows applications alongside macOS applications without rebooting, providing a cohesive user experience.
  • Coherence Mode: Hide the Windows desktop while using Windows applications, making them appear as native macOS apps.
  • Drag and Drop Functionality: Easily transfer files, text, and images between Windows and macOS environments by dragging and dropping.
  • Touch Bar Support: Utilize the MacBook Pro's Touch Bar for Windows applications, enhancing productivity with quick access to app controls.
  • DirectX and OpenGL Support: Run demanding graphics applications and games with support for DirectX 11 and OpenGL 3.3, ensuring smooth performance.
  • Snapshot and Rollback: Create snapshots of your virtual machine to save its state and revert back if needed, providing a safety net for testing and development.
  • Shared Folders and Cloud Integration: Access files from your Mac, Windows, and cloud storage seamlessly, ensuring all your data is at your fingertips.
  • Multiple OS Support: Run a variety of operating systems including Windows, Linux, and older versions of macOS, catering to diverse testing and development needs.
  • Resource Management: Allocate CPU and memory resources to your virtual machines efficiently, optimizing performance based on your needs.
  • USB and External Device Compatibility: Connect USB devices and external hardware to your virtual machines, ensuring full functionality and integration.
  • Automatic Optimization: Parallels Desktop automatically adjusts settings for optimal performance based on your hardware and usage patterns.
  • Parallels Toolbox: Access a suite of handy tools for everyday tasks such as taking screenshots, downloading videos, and more, directly from your desktop.
  • Cross-Platform Access: Use Parallels Access to remotely access your Mac from any device, ensuring you can work from anywhere.
  • Virtual Machine Encryption: Protect your data with virtual machine encryption, ensuring sensitive information remains secure.
  • Easy Setup: Quickly set up your virtual machines with pre-configured settings and installation wizards, reducing setup time and complexity.
  • Retina Display Support: Enjoy crisp and clear visuals with full support for Retina displays, enhancing the visual experience of your virtual machines.
  • Business and Pro Editions: Access advanced features such as network conditioning and Visual Studio plug-in, tailored for professional and business use.
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  • Session Recording: Automatically record all remote support sessions for auditing and compliance purposes, ensuring accountability and transparency.
  • Customizable Branding: Tailor the interface with your organization's logo and colors to maintain brand consistency during support interactions.
  • Multi-Platform Support: Provide assistance across various operating systems, including Windows, macOS, Linux, iOS, and Android, ensuring comprehensive device coverage.
  • Advanced Encryption: Utilize robust encryption protocols to secure data transmission, protecting sensitive information during remote sessions.
  • Collaborative Support: Allow multiple technicians to join a single session, facilitating teamwork and faster problem resolution.
  • Unattended Access: Access remote systems without end-user presence, ideal for after-hours maintenance or troubleshooting.
  • Integration Capabilities: Seamlessly integrate with popular ITSM and CRM systems like ServiceNow and Salesforce to streamline workflows.
  • Real-Time Chat: Communicate with end-users via an integrated chat feature, enhancing support efficiency and user experience.
  • File Transfer: Securely transfer files between devices during a session, enabling quick sharing of necessary documents or tools.
  • Session Permissions: Control access levels and permissions for technicians, ensuring only authorized personnel can perform specific actions.
  • Mobile Device Support: Extend support capabilities to mobile devices, allowing technicians to troubleshoot smartphones and tablets effectively.
  • Audit Trails: Maintain detailed logs of all support activities, providing a comprehensive record for compliance and review.
  • Custom Scripts: Execute pre-defined scripts during sessions to automate repetitive tasks, saving time and reducing errors.
  • Remote System Information: Gather detailed system information remotely, aiding in quick diagnosis and resolution of issues.
  • Two-Factor Authentication: Enhance security with two-factor authentication, adding an extra layer of protection for remote access.
  • Scalability: Easily scale the solution to accommodate growing support needs, ensuring it remains effective as your organization expands.
  • Session Handover: Transfer active sessions between technicians without disconnecting, ensuring continuity in support.
  • Custom Reporting: Generate detailed reports on support activities, providing insights into performance and areas for improvement.
  • Endpoint Management: Manage and monitor endpoints remotely, allowing for proactive maintenance and issue prevention.
  • Web-Based Access: Access the remote support console from any web browser, offering flexibility and convenience for technicians.
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Product Ranking

#12

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Remote Desktop Software

#16

among all
Remote Desktop Software

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Synopsis of User Ratings and Reviews

Run Legacy Software: Parallels Desktop enables users to run legacy Windows software on their Macs, even if it's incompatible with the latest macOS versions. This is particularly beneficial for businesses that rely on older applications that are essential to their operations.
Streamlined Workflow: By providing a way to run Windows and macOS applications side-by-side, Parallels Desktop eliminates the need to switch between operating systems, leading to a more efficient and productive work environment.
Testing Across Operating Systems: Developers and IT professionals can leverage Parallels Desktop to test software and websites across multiple operating systems, ensuring compatibility and identifying potential issues before deployment.
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Secure Access: Enables support teams to securely access desktops and IT systems without exposing credentials and passwords, enhancing overall security.
Simplified Support: Provides a single solution for accessing and supporting almost any remote computer or mobile device, streamlining support processes.
Enhanced Compliance: Offers automatic real-time activity monitoring, session recording, and detailed audit logs, simplifying compliance efforts without disrupting workflows.
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High Resource Consumption: Even with resource limitations configured, some users observe significant RAM usage, potentially impacting overall system performance, especially on older hardware or when running demanding applications concurrently.
Occasional Software Glitches: While generally stable, some users report infrequent instances of Parallels Desktop freezing or requiring a restart, which can disrupt workflow and lead to minor productivity losses.
Coherence Mode UI Quirks: Although Coherence Mode enables seamless integration of Windows apps, the duplication of system icons like battery and network status in both macOS and Windows can clutter the menu bar and create a less streamlined user experience.
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Cost: BeyondTrust Remote Support's pricing can be a significant barrier for some businesses, especially when considering the need for multiple licenses.
Mobile Device Support: The software's mobile device support has been criticized for being cumbersome and user-unfriendly, particularly when assisting users on smartphones and tablets.
Lack of Voice Integration: Unlike some competitors, BeyondTrust Remote Support lacks built-in voice communication, requiring users to rely on separate tools for voice interactions during remote sessions.
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Is Parallels Desktop truly parallel to its competitors, or does it fall short? User reviews from the last year paint a largely positive picture of Parallels Desktop, particularly for its ability to seamlessly blend the Windows and macOS experiences. Users rave about Coherence Mode, which allows them to run Windows applications as if they were native to macOS, making multitasking and file sharing a breeze. This tight integration is a key differentiator for Parallels Desktop, as it eliminates the need to constantly switch between operating systems, boosting productivity for users who rely on both Windows and macOS applications. Imagine having a toolbox where you can effortlessly grab the right tool for the job, regardless of whether it's designed for woodworking or metalworking – that's the kind of convenience Parallels Desktop offers.However, some users find the pricing structure to be a sticking point, especially for personal use, with some feeling that the cost outweighs the benefits if they only occasionally need Windows applications. Additionally, the App Store version of Parallels Desktop has been criticized for lacking certain features compared to the full version, which can be a source of frustration for users who unknowingly purchase the less-featured version. Overall, Parallels Desktop shines as a robust solution for Mac users who frequently require access to Windows software, particularly those who value a seamless and integrated experience. Its ability to effortlessly bridge the gap between Windows and macOS, coupled with its impressive performance, makes it a worthwhile investment for users who rely on both operating systems for their daily workflow.

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Is BeyondTrust Remote Support the gold standard for remote desktop solutions, or does it fall short? User reviews from the last year reveal a mixed bag. While many appreciate its robust security features and intuitive interface, some have voiced concerns about its mobile device support and pricing. For instance, one user lauded the software's ability to facilitate seamless remote troubleshooting across various platforms, highlighting its value for technical support teams. Conversely, another user expressed a desire for integrated voice chat, a feature readily available in competing products like AnyDesk. BeyondTrust Remote Support's strength lies in its comprehensive auditing capabilities and cross-platform compatibility, making it a versatile tool for businesses of all sizes. However, its setup process has been described as cumbersome by some, particularly when compared to the simplicity of Microsoft Remote Desktop Services. This difference is crucial for organizations prioritizing ease of deployment, especially those heavily reliant on Windows environments. In conclusion, BeyondTrust Remote Support is best suited for organizations prioritizing robust security and cross-platform compatibility over ease of setup and advanced features like integrated voice chat. Its comprehensive auditing capabilities make it a particularly good fit for businesses with stringent compliance requirements. However, organizations with limited budgets or those seeking a solution with a smoother setup process might find alternatives more appealing.

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