Home > Remote Desktop Software > Splashtop > Splashtop vs Quick Assist

Splashtop vs Quick Assist

Last Updated:

Our analysts compared Splashtop vs Quick Assist based on data from our 400+ point analysis of Remote Desktop Software, user reviews and our own crowdsourced data from our free software selection platform.

Overview Benefits & Features Analyst Summary Screenshots
Splashtop Software Tool
Quick Assist Software Tool
Get Free Demo Demo    Request Pricing Pricing
Get Free Demo Demo    Request Pricing Pricing

Product Basics

Splashtop offers a robust remote desktop solution that enables users to access and control computers from anywhere, making it ideal for IT support, education, and remote work environments. Its intuitive interface and high-performance streaming ensure seamless connectivity and efficient task management. Splashtop is particularly beneficial for industries requiring secure and reliable remote access, such as healthcare, finance, and education. Users appreciate its strong security features, including encryption and multi-factor authentication, which safeguard sensitive data. Notable features include file transfer, remote printing, and multi-monitor support, enhancing productivity. Compared to similar products, Splashtop is praised for its affordability and ease of use, often highlighted in user reviews. Pricing varies based on the plan and number of users, with options for annual or monthly payments. For precise pricing tailored to specific needs, contacting SelectHub is recommended. Splashtop stands out for its balance of cost-effectiveness and comprehensive functionality.
read more...
Quick Assist is a versatile software tool designed to facilitate remote control and support tasks, making it ideal for IT professionals and customer support teams across various industries. It allows users to remotely access and troubleshoot another person's computer, providing real-time assistance without the need for physical presence. This capability is particularly beneficial in sectors like technology, education, and healthcare, where timely support is crucial. The software's standout features include its user-friendly interface and seamless integration with existing systems, ensuring a smooth experience for both the helper and the recipient. Users appreciate its reliability and the secure connection it establishes, which is vital for maintaining data privacy. While specific pricing details are not readily available, potential users are encouraged to contact SelectHub for a tailored quote. Quick Assist's ease of use and robust functionality make it a preferred choice for remote support, standing out in its ability to deliver efficient and effective solutions.
read more...
Small 
i
Medium 
i
Large 
i
Small 
i
Medium 
i
Large 
i
Windows
Mac
Linux
Android
Chromebook
Windows
Mac
Linux
Android
Chromebook
Cloud
On-Premise
Mobile
Cloud
On-Premise
Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
In Person
Live Online
Videos
Webinars
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support

Product Insights

  • Cost Efficiency: Splashtop offers a budget-friendly solution for remote access, eliminating the need for expensive hardware or software licenses.
  • High Performance: Experience seamless remote sessions with low latency and high-definition quality, ensuring productivity is not compromised.
  • Cross-Platform Compatibility: Access your desktop from any device, whether it's Windows, Mac, iOS, Android, or Chromebook, providing flexibility in diverse environments.
  • Robust Security: Benefit from advanced security features like TLS and 256-bit AES encryption, ensuring your data remains protected during remote sessions.
  • Easy Deployment: Quickly set up and manage remote access across multiple devices without the need for extensive IT support or complex configurations.
  • Scalability: Easily scale your remote access needs as your business grows, accommodating additional users and devices without hassle.
  • Remote Support Capabilities: Provide efficient IT support by remotely accessing and troubleshooting client devices, reducing downtime and improving service delivery.
  • File Transfer Functionality: Transfer files between local and remote devices effortlessly, streamlining workflows and enhancing collaboration.
  • Session Recording: Record remote sessions for training, auditing, or compliance purposes, ensuring accountability and transparency.
  • Multi-Monitor Support: View and control multiple monitors connected to a remote computer, optimizing the management of complex tasks.
  • Customizable Access Permissions: Tailor access permissions to meet specific organizational needs, ensuring users have the appropriate level of access.
  • Unattended Access: Access remote computers without requiring user intervention, ideal for after-hours maintenance or support.
  • Integration with Existing Systems: Seamlessly integrate with existing IT infrastructure and applications, enhancing overall operational efficiency.
  • Global Accessibility: Connect to your devices from anywhere in the world, supporting remote work and global collaboration initiatives.
  • User-Friendly Interface: Navigate the software with ease, thanks to an intuitive interface that minimizes the learning curve for new users.
read more...
  • Enhanced Collaboration: Quick Assist allows IT professionals to remotely access and control a user's device, facilitating real-time troubleshooting and support without the need for physical presence.
  • Time Efficiency: By enabling remote assistance, Quick Assist reduces the time spent traveling to a user's location, allowing IT teams to address issues promptly and efficiently.
  • Cost Reduction: Eliminating the need for on-site visits helps organizations save on travel expenses and reduces downtime, leading to increased productivity and cost savings.
  • Security Assurance: Quick Assist uses secure connections to ensure that data remains protected during remote sessions, providing peace of mind for both users and IT professionals.
  • User Empowerment: Users can observe the troubleshooting process, gaining insights and learning how to resolve similar issues independently in the future.
  • Cross-Platform Compatibility: Quick Assist supports various Windows devices, ensuring that IT teams can assist users regardless of their specific hardware or software configurations.
  • Scalability: Quick Assist can be used by organizations of all sizes, from small businesses to large enterprises, making it a versatile tool for diverse IT environments.
  • Improved Customer Satisfaction: By providing swift and effective support, Quick Assist enhances the overall user experience, leading to higher satisfaction and loyalty.
  • Reduced Learning Curve: The intuitive interface of Quick Assist makes it easy for both IT professionals and end-users to navigate, minimizing the time required to become proficient with the tool.
  • Real-Time Communication: Quick Assist includes chat functionality, allowing IT professionals to communicate with users during the session, ensuring clarity and understanding throughout the support process.
read more...
  • High-Performance Remote Access: Experience seamless remote desktop connections with low latency and high-definition quality, even on 4K monitors.
  • Cross-Platform Compatibility: Access Windows, Mac, iOS, Android, and Linux devices from any other device, ensuring flexibility across different operating systems.
  • Multi-Monitor Support: View multiple remote screens simultaneously, which is particularly useful for users who rely on multi-monitor setups for productivity.
  • File Transfer: Easily transfer files between local and remote devices without interrupting the remote session, enhancing workflow efficiency.
  • Remote Printing: Print documents from a remote computer to a local printer, making it convenient to handle physical documents from afar.
  • Session Recording: Record remote sessions for auditing, training, or troubleshooting purposes, ensuring accountability and learning opportunities.
  • Chat Functionality: Communicate with the remote user through an integrated chat feature, facilitating real-time collaboration and support.
  • Security Features: Benefit from robust security measures such as TLS and 256-bit AES encryption, device authentication, and two-factor authentication to protect sensitive data.
  • Remote Wake: Wake up a sleeping computer remotely using Wake-on-LAN, allowing access to devices that are not powered on.
  • Custom Branding: Personalize the Splashtop interface with your company’s branding, providing a professional appearance for client-facing interactions.
  • Integration with Third-Party Apps: Seamlessly integrate with popular tools like ServiceNow, Jira, and Freshdesk to streamline IT support workflows.
  • Group-Based Access Control: Manage user permissions and access rights based on groups, ensuring that only authorized personnel can access specific resources.
  • Scheduled Access: Set specific times for remote access to devices, which can help manage and control access for security and operational efficiency.
  • Session Timeout: Automatically disconnect inactive sessions after a specified period, reducing the risk of unauthorized access.
  • Customizable Alerts: Receive notifications for specific events or activities, such as login attempts or session starts, to stay informed about remote access activities.
  • Remote Reboot: Reboot a remote computer and automatically reconnect to it, simplifying the process of troubleshooting and maintenance.
  • Multi-User Collaboration: Allow multiple users to connect to a single remote session, facilitating teamwork and collaborative problem-solving.
  • Support for IoT Devices: Access and control Internet of Things (IoT) devices remotely, expanding the scope of remote management capabilities.
  • Custom Deployment Options: Deploy Splashtop in various environments, including on-premises, cloud, or hybrid setups, to meet specific organizational needs.
read more...
  • Remote Assistance: Allows a helper to remotely control a user's computer to troubleshoot issues directly.
  • Secure Connection: Utilizes a secure connection to ensure that data is protected during remote sessions.
  • Easy Access: Integrated into Windows, making it readily available without the need for additional downloads or installations.
  • Session Code: Requires a unique session code for each remote assistance session, enhancing security and privacy.
  • Screen Sharing: Enables the helper to view the user's screen in real-time, facilitating effective problem-solving.
  • Annotation Tools: Provides tools for drawing on the screen, allowing helpers to guide users visually through complex processes.
  • Multi-Monitor Support: Capable of handling multiple monitors, ensuring that helpers can see all screens if the user has a multi-monitor setup.
  • Cross-Platform Compatibility: Works across different versions of Windows, ensuring broad usability and support.
  • Session Termination: Users can end the session at any time, giving them control over their privacy and security.
  • Performance Optimization: Designed to operate efficiently even on lower bandwidth connections, minimizing lag and ensuring smooth interaction.
  • User-Friendly Interface: Features a straightforward interface that simplifies the process of connecting and receiving help.
  • Built-In Chat Functionality: Includes a chat feature for communication between the helper and the user during the session.
  • Automatic Updates: Receives updates through Windows Update, ensuring that the software remains current and secure.
  • Accessibility Features: Supports accessibility tools, making it usable for individuals with disabilities.
  • Logging and Reporting: Provides logs of sessions for auditing and review purposes, useful for IT departments.
read more...

Product Ranking

#5

among all
Remote Desktop Software

#10

among all
Remote Desktop Software

Find out who the leaders are

Synopsis of User Ratings and Reviews

Fast Performance: Users report that Splashtop is fast and responsive, making it feel like they're working on the remote computer directly.
Cross-Platform Compatibility: Splashtop supports a wide range of operating systems, allowing users to connect to their computers from various devices, such as Windows, Mac, iOS, and Android.
Strong Security: Security is a top priority for Splashtop, with features like 256-bit AES encryption, two-factor authentication, and device authentication to protect against unauthorized access.
User-Friendly Interface: Splashtop is known for its intuitive and easy-to-use interface, making it simple for both technical and non-technical users to set up and navigate.
Competitive Pricing: Splashtop offers competitive pricing compared to other remote desktop solutions, making it a cost-effective choice for businesses of all sizes.
Show more
Pre-installed Availability: Quick Assist is already included with Windows 10 and 11, eliminating the need for downloads or installations.
No Account Creation: Users can connect and provide assistance without requiring the other party to create an account, simplifying the connection process.
Ease of Use: Quick Assist is known for its user-friendly interface, making it simple for both technical and non-technical users to navigate and utilize its features.
Show more
Internet Dependency: As with any remote access service, a stable internet connection is essential for Splashtop to function correctly. Users with unreliable internet service may experience performance issues, hindering their workflow.
Subscription Model: Unlike a one-time software purchase, Splashtop operates on a subscription basis. While this can be convenient for some, it might lead to higher long-term costs for businesses compared to purchasing a perpetual license.
Mobile Device Limitations: While Splashtop offers mobile apps, controlling a desktop from a smaller touchscreen can be cumbersome. Certain tasks that require precise mouse movements or extensive typing might be less efficient on a mobile device.
Show more
Limited Features: Quick Assist lacks features commonly offered by other remote control software, such as built-in file transfer capabilities. This can be inconvenient for business users who frequently need to share files during remote sessions.
Admin Rights for Installation: The newer version of Quick Assist, distributed through the Microsoft Store, requires administrator rights to install. This can be an obstacle in corporate environments where users may not have local administrator privileges on their machines.
Show more

Is Splashtop really making a splash in the remote desktop market? User reviews from the last year suggest that Splashtop is a highly-regarded remote desktop software praised for its user-friendly interface, making it a breeze to set up and use, even for non-tech savvy individuals. Users rave about its speed and reliability, providing a near-seamless remote access experience.Security is a cornerstone of Splashtop, with features like TLS and 256-bit AES encryption, two-factor authentication, and device authentication ensuring that connections are fortified. Users highlight Splashtop's competitive pricing as a major plus, especially for individuals and small to medium-sized businesses, striking a balance between a robust feature set and affordability. While generally lauded for its performance, some users did mention occasional minor delays, particularly when dealing with unstable internet connections. A significant differentiating factor is its ease of use, even for non-technical users, making it ideal for businesses with varying technical expertise. For example, one user, Amy, a verified reviewer on Capterra, stated that "walking a user through downloading a mobile app or approving all of the permissions needed to use Splashtop on a newer Mac can be kind of a pain, but that is the result of built-in security features in the operating systems, not anything on Splashtop's end."In conclusion, Splashtop seems like a great fit for individuals and businesses of all sizes looking for a user-friendly, secure, and reliable remote desktop solution. Its intuitive interface, robust security features, and competitive pricing make it a compelling choice in the market. However, users seeking advanced features might need to consider higher-tier plans, as pointed out by some reviewers.

Show more

Can Quick Assist quickly assist users, or does it quickly fall short? User reviews from the last year reveal a mixed bag. While Quick Assist, Microsoft's remote desktop tool, earns praise for its user-friendly design and seamless integration with Windows, it grapples with significant drawbacks. Users appreciate the straightforward interface, highlighting its accessibility even for those less tech-savvy. For instance, one user shared how Quick Assist simplified remote support for students and parents unfamiliar with complex configurations. This ease of use stems from its pre-installation on Windows 10 and 11, eliminating the need for additional downloads or installations. However, Quick Assist's limitations quickly become apparent when compared to alternatives like AnyViewer or TeamViewer. The lack of file transfer capabilities, a standard feature in most remote desktop software, is a major pain point. Users express frustration at being unable to perform simple tasks like copying and pasting text or transferring files, hindering productivity and efficiency. Additionally, the absence of cross-platform compatibility restricts its use to Windows devices, a significant disadvantage in today's diverse technological landscape. While Quick Assist might be a quick fix for basic remote assistance on Windows, its shortcomings make it a less suitable option for users requiring more comprehensive features or cross-platform compatibility.

Show more

Screenshots

we're gathering data

Similar Products

BeyondTrust Remote Support
Dameware Remote Everywhere
GoToMyPC
ISL Online
NoMachine Everybody
Parallels Desktop
RealVNC Connect
RemotePC
ScreenConnect
TeamViewer Remote

WE DISTILL IT INTO REAL REQUIREMENTS, COMPARISON REPORTS, PRICE GUIDES and more...

SelectHub Products Reporting and Analytics
SelectHub Products Cost and Pricing Guide
Compare products
Comparison Report
Just drag this link to the bookmark bar.
?
    Table settings