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TeamViewer vs TeamViewer Remote

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Our analysts compared TeamViewer vs TeamViewer Remote based on data from our 400+ point analysis of Remote Desktop Software, user reviews and our own crowdsourced data from our free software selection platform.

Overview Pricing Benefits & Features User Ratings Analyst Summary Screenshots
TeamViewer Software Tool
SelectHub Award Winner
TeamViewer Remote Software Tool
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Product Basics

TeamViewer is a versatile software solution designed for remote connectivity, enabling users to access and control computers and devices from anywhere in the world. It is particularly well-suited for IT professionals, customer support teams, and businesses that require efficient remote management and troubleshooting capabilities. The software's robust features include remote desktop access, file transfer, and multi-platform support, making it an invaluable tool for maintaining productivity and resolving technical issues swiftly.

One of the significant benefits of TeamViewer is its ease of use, allowing even non-technical users to connect with minimal setup. Additionally, its high level of security, including end-to-end encryption, ensures that remote sessions are safe and private. Users appreciate the software's reliability and the ability to connect across various operating systems seamlessly.

Pricing for TeamViewer varies based on the number of users and devices, with options for monthly or annual payments. For precise pricing tailored to specific needs, it is recommended to contact SelectHub for a detailed quote.

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TeamViewer Remote is a sophisticated software solution designed for seamless remote access and management of devices. It is particularly well-suited for IT professionals, customer support teams, and industries requiring remote troubleshooting, such as healthcare and finance. The software's standout features include high-definition video conferencing, secure file transfer, and cross-platform compatibility, allowing users to connect across various operating systems effortlessly. Users appreciate its intuitive interface and robust security measures, which include end-to-end encryption and two-factor authentication. Compared to similar products, TeamViewer Remote is often praised for its reliability and ease of use, making it a preferred choice for businesses of all sizes. Pricing details can vary based on the number of users and specific needs, so it's advisable to contact SelectHub for a tailored quote. Overall, TeamViewer Remote offers a comprehensive and user-friendly solution for remote access and support needs.
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$24.90 Monthly
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Product Assistance

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Product Insights

  • Enhanced Productivity: TeamViewer allows employees to access their work computers from anywhere, ensuring that tasks can be completed without being physically present in the office.
  • Cost Savings: By enabling remote troubleshooting and support, TeamViewer reduces the need for on-site IT visits, cutting down travel expenses and minimizing downtime.
  • Secure Connections: With end-to-end encryption and two-factor authentication, TeamViewer ensures that remote sessions are secure, protecting sensitive data from unauthorized access.
  • Cross-Platform Compatibility: TeamViewer supports multiple operating systems including Windows, macOS, Linux, iOS, and Android, allowing seamless connectivity across different devices.
  • Scalability: Whether for small businesses or large enterprises, TeamViewer can scale to meet the needs of any organization, providing flexible licensing options and robust performance.
  • Real-Time Collaboration: TeamViewer's screen sharing and file transfer features facilitate real-time collaboration, making it easier for teams to work together on projects regardless of their physical location.
  • Unattended Access: The ability to set up unattended access means that IT administrators can perform maintenance and updates on remote systems without needing the user to be present.
  • Global Reach: With servers located around the world, TeamViewer ensures low latency and high-speed connections, making it an ideal solution for international teams.
  • Comprehensive Reporting: Detailed session logs and reports provide insights into remote access activities, helping organizations maintain compliance and track usage.
  • Ease of Use: TeamViewer's intuitive interface and straightforward setup process mean that even non-technical users can quickly get up to speed and start using the software effectively.
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  • Enhanced Productivity: TeamViewer Remote allows employees to access their work computers from anywhere, enabling them to complete tasks without being physically present in the office. This flexibility can lead to increased productivity as employees can work from home or while traveling.
  • Cost Efficiency: By reducing the need for physical travel and on-site IT support, businesses can save on travel expenses and minimize downtime, leading to significant cost savings over time.
  • Improved Collaboration: TeamViewer Remote facilitates seamless collaboration by allowing multiple users to access and work on the same system simultaneously, making it easier to share information and ideas in real-time.
  • Secure Connections: With end-to-end encryption and two-factor authentication, TeamViewer Remote ensures that all remote sessions are secure, protecting sensitive business data from unauthorized access.
  • Cross-Platform Compatibility: The software supports a wide range of operating systems, including Windows, macOS, Linux, iOS, and Android, ensuring that users can connect to any device regardless of the platform.
  • Scalability: TeamViewer Remote can easily scale to meet the needs of businesses of all sizes, from small startups to large enterprises, making it a versatile solution for growing companies.
  • Reduced Downtime: With the ability to quickly diagnose and resolve IT issues remotely, businesses can minimize downtime and maintain operational efficiency, ensuring that technical problems do not disrupt workflow.
  • Global Reach: TeamViewer Remote enables businesses to support clients and employees across the globe, breaking down geographical barriers and expanding the potential for international collaboration.
  • User-Friendly Interface: The intuitive design of TeamViewer Remote makes it easy for users of all technical skill levels to navigate and utilize its features, reducing the learning curve and increasing adoption rates.
  • Environmental Impact: By reducing the need for physical travel, TeamViewer Remote contributes to a lower carbon footprint, supporting corporate sustainability initiatives and environmental responsibility.
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  • Secure Remote Access: Use AES 256-bit end-to-end encryption to prevent compromised remote access and protect files without the hassle of a VPN. 
  • Mobile App: View desktops from mobile devices via the mobile app for iOS and Android. Automatically resize to fit phone screens. 
  • IT Support: Allow employees and customers to troubleshoot glitches and system crashes with their own equipment. Connect to any desktop and walk customers through device issues click by click. Avoid worrying about VPN connections, firewalls, port configurations or any pre-installed IT-administered software. 
  • Web Monitoring: Optimize uptime to maximize website availability. Receive alerts and updates when response time on the website exceeds a set threshold, ensuring minimal impact to traffic. Spot potential IT issues by using dates to pinpoint which site elements create the highest loading times. 
  • Connections: Link business applications such as Salesforce, Zoho and Microsoft Teams to create one integrated platform. 
  • Augmented Reality: Get virtual step-by-step instructions on resolving system issues and maintaining devices. Use the ROSS (Remote On-site Service System) with xAssist and integrate smart glasses so support experts view problems in real time and act quickly and precisely. 
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  • Cross-Platform Compatibility: Seamlessly connect across Windows, macOS, Linux, iOS, and Android devices.
  • High-Definition Video: Experience clear and crisp video quality during remote sessions.
  • File Transfer: Effortlessly transfer files of any size between connected devices with drag-and-drop functionality.
  • Multi-Monitor Support: View and control multiple monitors simultaneously, enhancing productivity in complex setups.
  • Wake-on-LAN: Remotely wake up sleeping devices, ensuring access even when systems are not actively running.
  • Session Recording: Record remote sessions for auditing, training, or documentation purposes.
  • Custom Branding: Personalize the interface with your company’s logo and colors for a professional appearance.
  • End-to-End Encryption: Secure your connections with AES 256-bit encryption, safeguarding sensitive data.
  • Remote Printing: Print documents from a remote device to a local printer without hassle.
  • Mobile Device Support: Access and control mobile devices, providing flexibility in managing various platforms.
  • Unattended Access: Set up devices for remote access without needing someone on the other end to grant permission.
  • Integrated Chat: Communicate in real-time with users during remote sessions through a built-in chat feature.
  • Scalable Licensing: Choose from a variety of licensing options to fit the needs of small teams or large enterprises.
  • Two-Factor Authentication: Enhance security with an additional layer of protection through two-factor authentication.
  • Remote Device Monitoring: Monitor device health and performance metrics to proactively address issues.
  • Service Queue: Manage and prioritize support requests efficiently with a structured service queue system.
  • Augmented Reality Support: Utilize AR capabilities to guide users through complex tasks with visual assistance.
  • API Integration: Integrate TeamViewer with existing systems and workflows using robust API support.
  • Session Timeout: Automatically end inactive sessions to maintain security and resource efficiency.
  • Custom Device Groups: Organize devices into groups for easier management and access control.
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Product Ranking

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User Sentiment Summary

Excellent User Sentiment 10618 reviews
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91%
of users recommend this product

TeamViewer has a 'excellent' User Satisfaction Rating of 91% when considering 10618 user reviews from 5 recognized software review sites.

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5.0 (24)
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4.5 (2019)
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4.6 (7629)
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4.5 (101)
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4.1 (845)
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Awards

TeamViewer stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award

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Synopsis of User Ratings and Reviews

Remote Access: It’s possible to easily connect and access remote computers, according to 100% of users mentioning this capability.
Simple Installation: According to 88% of users who reviewed this feature, the installation process is easy and the portable link is helpful.
Free for Personal Use: 100% of reviews on this aspect state that the software doesn’t cost anything for personal use.
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Simple Connections: TeamViewer is designed to make establishing remote connections straightforward, so you can easily connect to devices and provide or receive support without a hassle.
Multi-Platform Support: TeamViewer can bridge connections between devices running a variety of operating systems, including mobile devices, so you can always connect regardless of who needs help or what they are running.
Secure by Design: Features like end-to-end encryption and two-factor authentication are standard, ensuring your remote connections and data transfers are protected from unauthorized access.
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Excessive Pop-Ups: Frequent pop-ups are annoying, according to 100% of users who mentioned this problem.
High Internet Bandwidth Demand: According to 100% of users who reviewed this functionality, the solution doesn’t work to its full potential if internet connectivity is slow.
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Free Version Limitations: The free version of TeamViewer Remote has limitations that can be frustrating for business users. For example, it may falsely identify commercial use and demand payment.
Pricing: TeamViewer Remote's paid versions, which are necessary for business use, can be expensive, especially for small businesses or those with tight budgets.
Occasional Lag: Although TeamViewer Remote is generally fast, users sometimes experience input delays, which can be disruptive during time-sensitive tasks or presentations.
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TeamViewer is a versatile solution that allows users to remotely access mobile phones, laptops, computers and other devices. Easy file-transfer and screen-sharing are among its numerous features. According to users, the best part of the solution is the freedom to work on the go and provide support remotely. Users unanimously appreciate the fact that it's free for personal use and easy to install. Too many pop-ups and the need for constant, fast network connectivity are its main disadvantages. When it comes to the software's interface, users stand divided. Some find it user-friendly, while others think it’s complex and confusing. In short, it can be a good option for businesses scouting for an easy-to-use solution that enables remote access and collaboration.

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Is TeamViewer Remote really a team player when it comes to remote access, or does it leave users feeling remotely connected? User reviews from the past year paint a mixed picture of this popular software. While many users appreciate its intuitive interface and reliable connectivity, particularly for personal use, several drawbacks have led some users to seek alternatives. One of the most common complaints is TeamViewer Remote's struggles with slower internet connections, leading to frustrating performance issues and input lag. This directly impacts productivity, especially for those who rely on seamless remote connections for work. Imagine trying to edit a presentation remotely, only to be met with a laggy cursor and delayed screen updates - not exactly a recipe for a productive workday. Another significant concern is the high cost of TeamViewer Remote's commercial licenses, making it less appealing for smaller businesses or budget-conscious individuals. In contrast, competitors like AnyDesk offer similar functionality at more competitive prices, attracting users who find TeamViewer's subscription model too expensive. Furthermore, some users have reported issues with TeamViewer Remote's renewal policies and customer support, leaving them feeling frustrated and dissatisfied. Overall, TeamViewer Remote remains a solid choice for individuals seeking a reliable remote access solution for personal use, especially given its accessibility and ease of use. However, its limitations, particularly regarding cost and performance issues, cannot be ignored. Businesses and individuals working with budget constraints or requiring consistent performance may find better value and a smoother experience with some of its competitors.

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