NCR Silver vs CrunchTime

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Our analysts compared NCR Silver vs CrunchTime based on data from our 400+ point analysis of Restaurant Management Software, user reviews and our own crowdsourced data from our free software selection platform.

NCR Silver Software Tool
CrunchTime Software Tool

Product Basics

NCR Silver is an easy-to-use, cloud-based solution that provides software and hardware solutions to banks, restaurants, telecom companies and other retail businesses. The exceptional point of sale system is backed by secure payments, powerful integrations, customer marketing tools, regular updates, live support options, labor management tools and more.
It provides an enhanced employee training and onboarding experience while advanced reporting and business intelligence tools give detailed insights into day-to-day operations. The handheld devices ensure efficient customer service and a transparent payment processing model to simplify secure checkouts.

Pros
  • User-friendly interface
  • Reliable hardware
  • Good customer support
  • Offline functionality
  • Strong inventory management
Cons
  • Limited customization
  • Few integrations
  • Higher costs
  • Long-term contracts
  • Occasional software glitches
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Crunchtime helps restaurants run more smoothly by streamlining essential tasks, like tracking ingredients, managing employees and analyzing food costs. It provides real-time data and analytics so managers can monitor and compare restaurant operations, helping them make more informed and strategic business decisions. Its features include inventory management, staff scheduling and third-party integrations.

Users highlight the software's user-friendly interface and detailed reporting capabilities, which offer valuable insights into daily operations. Crunchtime pricing typically varies based on the number of units and the restaurant's specific needs, with options for monthly or annual payments.

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$108 Monthly
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Windows
Mac
Linux
Android
Chromebook
Windows
Mac
Linux
Android
Chromebook
Cloud
On-Premise
Mobile
Cloud
On-Premise
Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
In Person
Live Online
Videos
Webinars
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support

Product Insights

  • Improved Efficiency: Streamline operations with intuitive point-of-sale processing, inventory management, employee time tracking, and sales reporting, freeing up time for growth-focused activities.
  • Enhanced Customer Experience: Offer personalized interactions, loyalty programs, and efficient checkout processes to build customer loyalty and satisfaction, fostering repeat business.
  • Data-Driven Decisions: Gain valuable insights from comprehensive sales and inventory data to make informed decisions about product offerings, pricing strategies, and marketing campaigns, optimizing business performance.
  • Reliable Operations: Ensure business continuity with offline functionality, secure payment processing, and robust hardware that withstands daily wear and tear, minimizing downtime and interruptions.
  • Scalability for Growth: Adapt the system to your evolving needs with multi-location support and expanded features as your business expands, accommodating growth without the need for system overhauls.
  • Simplified Inventory Management: Track stock levels, automate purchase orders, and receive low-stock alerts to maintain optimal inventory levels, preventing stockouts and potential revenue losses.
  • Mobile Accessibility: Manage your business on the go with mobile apps for sales, inventory, and reporting, offering flexibility and convenience for remote management and decision-making.
  • Secure Transactions: Protect customer data and comply with industry standards through robust security measures and PCI compliance, safeguarding sensitive information and building customer trust.
  • Dedicated Customer Support: Access comprehensive assistance through phone, email, and online resources, ensuring prompt resolution of issues and minimizing disruptions to business operations.
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  • Save Money: Cut food costs by 3-5% and see your profits grow! Crunchtime’s inventory management tool is proven to reduce food waste and improve the operation of every location in your business.
  • Prevent Waste: Keep just the right amount of stock on hand, so you don't run out or overspend. Automatic updates and data entry ensure your records are always current and reliable.
  • Evaluate Business Performance: Use the information on how your restaurant is running to help your team do better. See how much you're spending on food and labor, make sure you follow food safety rules, see who's keeping up with training and more.
  • Train Employees: Keep your best employees and grow your business with learning and talent development. Shorten training time, open new stores faster and build career paths for your employees.
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  • Kitchen Management: Optimize kitchen operations and boost efficiency using table mapping, offline credits, menu management and more. Colour code and route orders, assign preparation time, attach receipts, monitor production status, forecast requirements and leverage integrations to enhance the overall experience. 
  • Online Ordering: Create a flexible and effective digital ordering system to deliver quick services. Allow guests to order for curbside pickups, in-house delivery and third-party delivery. Process contactless payments, offer customizable menus, integrate with delivery providers, send orders directly to the kitchen and more across multiple devices. 
  • Alerts: Prioritize important tasks and regulate operations based on real-time notifications. Get instant alerts about new orders, updates, payments, non-availability of items, customer reviews and other communications without delay. Resolve issues to ensure smooth workplace functioning. 
  • Marketing: Offer rewards, discounts, promos and discounts to boost customer retention. Analyze transaction data, interaction stats and customer buying patterns to create targeted campaigns and personalized deals. Send marketing messages via SMS, MMS and email. 
  • Online Payments: Use a fully integrated platform to process online payments, equipped with a branded user interface and compatible with any smartphone device. Allow guests to scan a QR code or click a link from a text message to pay and send electronic receipts via email upon receiving checks. 
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  • Inventory Management: Track inventory levels, automate ordering and manage waste to minimize food costs. Analyze data across all your stores on a single dashboard. Get system-generated order suggestions, track waste and food costs, and access inventory reports across stores.
  • Labor Management: Use scheduling tools, labor cost forecasting and compliance tracking to improve workforce efficiency. Allow employees to punch in and out of shifts, track their work time and generate labor reports to measure their performance.
  • Recipe Management: Centralize recipe database with detailed ingredient lists, preparation instructions and nutritional information.
  • Reporting and Analytics: Use customizable dashboards and reports to monitor KPIs and make data-driven decisions. Generate reports to evaluate store performance, employee activity, task completion rates, top-selling items and more.
  • Food Cost Analysis: Get detailed reporting on food cost variances, usage patterns and profitability to help control expenses.
  • Supply Chain Management: Integrate with suppliers to streamline ordering, delivery tracking and invoice reconciliation. Update product details, confirm receipt of goods, check quantities received, send/receive final invoices and more.
  • Sales Forecasting: Use predictive analytics to forecast sales trends based on historical data and market conditions. Compare current and previous year sales, break down forecasts by day, get accurate item-prep amounts and shift staff based on demand.
  • Mobile Access: Access key metrics and management tools on the Impact mobile app, available for iOS and Android devices. Get instant updates and alerts on your phone, keep inventory organized with the simple Counter and Reconciler apps, and check food safety in all your restaurants with Line Check.
  • Menu Engineering: Analyze menu performance, identify best-sellers and optimize pricing strategies. Select the location and time frame to evaluate how menu items are performing in different outlets and visualize this data on an interactive dashboard.
  • Integration Capabilities: Integrate with POS systems, accounting software, HR and Payroll platforms, and other third-party applications.
  • Compliance Tracking: Ensure adherence to food safety regulations, labor laws and other compliance requirements. Automatically comply with labor rules to create schedules, regulate wages and more, and track them in the Labor Rules audit.
  • Training and Support: Access comprehensive training resources and dedicated support to assist with implementation and ongoing use.
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Product Ranking

#8

among all
Restaurant Management Software

#14

among all
Restaurant Management Software

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User Sentiment Summary

Good User Sentiment 161 reviews
Great User Sentiment 61 reviews
74%
of users recommend this product

NCR Silver has a 'good' User Satisfaction Rating of 74% when considering 161 user reviews from 2 recognized software review sites.

85%
of users recommend this product

CrunchTime has a 'great' User Satisfaction Rating of 85% when considering 61 user reviews from 3 recognized software review sites.

3.8 (18)
4.3 (38)
n/a
4.4 (15)
3.7 (143)
n/a
n/a
3.8 (8)

Synopsis of User Ratings and Reviews

Intuitive Interface: Users often praise the easy-to-learn interface, with clear navigation and touchscreen compatibility.
Mobile Capabilities: Manage sales, inventory, and employee timecards remotely using the mobile app.
Flexible Payment Processing: Accept various payment methods, including EMV chip cards, contactless payments, and mobile wallets.
Robust Reporting: Generate detailed sales, inventory, and employee performance reports to track business insights.
Customer Management Tools: Build customer loyalty with features for tracking purchase history, creating targeted promotions, and managing gift cards.
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Streamlined Operations: Simplify and automate various tasks, such as inventory tracking, order management and employee scheduling to manage restaurant operations efficiently.
Scalability: Add new users, locations and features to the software as business needs grow or change.
Reduced Errors: Electronically integrate with suppliers, automate tasks such as inventory counting and ordering and use barcode scanning for accurate inventory tracking.
Data-Based Decisions: Track data from sales trends to customer preferences to make informed decisions about your menu, pricing and marketing strategies.
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Limited Customization Options: Users may find the system's customization capabilities for receipts, reports, and workflows restrictive compared to some competitors.
Potential Inventory Management Issues: Some reviews mention challenges with inventory tracking accuracy and stock syncing across multiple locations.
Technical Glitches: Occasional reports of software glitches, slow loading times, and hardware compatibility issues, though frequency may vary.
Customer Support Response Times: Mixed experiences with customer support, with some users reporting long wait times or difficulty reaching knowledgeable representatives.
Hidden Fees: Potential for unexpected fees for hardware, add-ons, or specific payment processing services, which can increase overall costs.
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High Costs: Implementing and maintaining restaurant management software can be expensive, especially for smaller businesses.
Complexity: The software can be complex to use, and may require special training for staff members, which can be time-consuming and costly.
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NCR Silver, a POS software solution, has garnered a mixed bag of user reviews in the past year. While praised for its intuitive interface, ease of use, and robust reporting features, some users have expressed concerns regarding its pricing structure, limited customization options, and occasional glitches. On the positive side, many users appreciate NCR Silver's clean and user-friendly interface, making it easy for new staff to learn the ropes quickly. The software's reporting capabilities are also a hit, offering valuable insights into sales trends, inventory levels, and customer behavior. This data-driven approach helps businesses make informed decisions and optimize their operations. For instance, one user mentioned using NCR Silver's reporting to identify slow-selling items and adjust their ordering accordingly, leading to a significant reduction in waste. However, some users find the software's pricing to be on the higher end, especially for smaller businesses. Additionally, the customization options are perceived as limited compared to competitors, hindering businesses with unique workflows or branding needs. A recurring complaint dotyczy occasional bugs and glitches that can disrupt operations, although NCR has been working on addressing these issues through regular updates. Overall, NCR Silver seems to be a solid POS system for businesses seeking a user-friendly and data-rich solution. However, its pricing and limited customization might deter cost-conscious businesses or those with specific needs. Carefully weighing the strengths and weaknesses against your individual requirements is crucial before making a decision.

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