Looking for alternatives to Gong? Many users crave user-friendly and feature-rich solutions for tasks like Sales Training and Onboarding, Opportunity Management, and Sales Analytics and Reporting. Leveraging crowdsourced data from over 1,000 real Sales Acceleration Software selection projects based on 400+ capabilities, we present a comparison of Gong to leading industry alternatives like Five9, Avaya, ReadyMode, and UJET.
Analyst Rating
User Sentiment
Avaya's call center software empowers businesses to efficiently manage customer interactions across various channels, including voice, email, chat, and social media. It caters to organizations of all sizes, from small businesses to large enterprises, seeking to enhance customer service and streamline operations.
Key benefits include improved agent productivity, reduced call handling times, and enhanced customer satisfaction. Popular features encompass intelligent routing, workforce management, and real-time analytics. User experiences highlight the software's user-friendly interface and robust functionality.
Pricing for Avaya's call center software varies based on factors such as the number of users, desired features, and deployment model. Typically, pricing models involve per-user licensing fees, often billed on a monthly or annual basis.
Readymode (formerly branded as Xencall) is a browser-based contact center solution with a predictive dialer for CRM and VoIP. It enables users to close more deals, maximize sales and increase agent productivity.
Customizable dialing speeds, personalized customer data, and built-in security and compliance features help businesses connect with more leads and build lasting client relationships.
According to user reviews, it offers an intuitive interface, customizable features and an easily scalable platform. For pricing information, you can schedule a call with the sales team.
UJET is a cloud-based software designed to streamline customer service operations, making it an ideal solution for businesses looking to enhance their call center capabilities. It is particularly suited for organizations that prioritize customer satisfaction and efficiency, as it offers a suite of tools aimed at improving the quality and responsiveness of customer support. Among its key benefits are the ability to integrate with existing business systems, providing a seamless experience for both agents and customers, and its scalability, which allows businesses of all sizes to tailor the service to their needs. UJET's popular features include real-time interactions, intelligent routing, and comprehensive analytics, which help in making informed decisions and improving service quality. When compared to similar products, users often highlight UJET's user-friendly interface and the effectiveness of its customer support features. Pricing considerations vary, typically based on the volume of interactions and the specific features required, with payment options usually structured on a subscription basis.
among all Sales Acceleration Software
Gong has a 'excellent' User Satisfaction Rating of 94% when considering 3770 user reviews from 5 recognized software review sites.
Five9 has a 'great' User Satisfaction Rating of 81% when considering 615 user reviews from 4 recognized software review sites.
Avaya has a 'great' User Satisfaction Rating of 85% when considering 35 user reviews from 1 recognized software review sites.
ReadyMode has a 'good' User Satisfaction Rating of 78% when considering 39 user reviews from 4 recognized software review sites.
UJET has a 'excellent' User Satisfaction Rating of 93% when considering 745 user reviews from 3 recognized software review sites.
Gong is a contact center platform that improves agent efficiency and skill for dealing with customers. “It allows team leads and managers to help agents make sales training better and impactful. Users prefer it for a large number of factors, including robust integration capabilities, ease of use, excellent customer service and more. However, it lacks a few features that can make it more elite and comprehensive. Moreover, some users find the implementation process daunting and time-consuming.
The product offers a seamless customer service experience with prompt query and issue resolution. Support people are always willing to help and solve complex and lengthy issues with total productivity and efficiency. With the ongoing pandemic, businesses can let their employees work from home with the same productivity and little or no extra effort. However, the implementation process is cumbersome and takes a long time or users run into issues during deployment. Some features such as call hold, caller ID, call transfer and others aren’t up to the mark and hinder the calling process significantly. Overall, the product is an ideal choice for small and medium businesses. But be sure to demo extensively before buying!
Avaya's Call Center software has received mixed reviews from users in the past year. Some users praise its robust feature set, including its omnichannel capabilities, customizable dashboards, and advanced reporting tools. These features allow businesses to manage customer interactions across multiple channels, track key metrics, and identify areas for improvement. Additionally, Avaya's integration with other business applications, such as CRM and ERP systems, is seen as a major strength, enabling seamless data sharing and streamlined workflows. However, some users have expressed concerns about the software's complexity and cost. Avaya's feature-rich nature can make it challenging for some businesses to implement and manage effectively, especially for those with limited IT resources. Additionally, the software's pricing can be a barrier for some organizations, particularly small businesses with tight budgets. In comparison to similar products, Avaya's Call Center software is generally considered to be more comprehensive and feature-rich, but also more expensive and complex. Its strengths lie in its omnichannel capabilities, customization options, and integration with other business applications. However, businesses should carefully consider their needs and resources before investing in Avaya's software. Overall, Avaya's Call Center software is best suited for large enterprises with complex customer service requirements and the resources to implement and manage a feature-rich solution. Its omnichannel capabilities, advanced reporting tools, and integration options make it a powerful tool for managing customer interactions and improving customer satisfaction.
Readymode offers an advanced suite of call center capabilities, including a predictive dialer, built-in CRM, lead management and data reporting. Its hybrid cloud architecture leverages the power of AWS and CloudFlare to deliver top-tier security, and ensure efficient and secure calling.Users praise Readymode's smooth interface and interactive features, making it suitable for teams with varying technical skill levels. The software is adaptable to growing business needs, and easily accommodates an increasing number of agents and call volumes.Some users note that its reporting features need more detail and customization. A few reviews mention occasional issues with responsiveness and resolution times from the customer support team.All things considered, Readymode is an excellent choice for businesses looking to increase sales, build stronger customer relationships and manage risk effectively.
User reviews from the past year suggest UJET is a powerful tool, but it's not without its drawbacks. Users praise its modern, clean interface and robust feature set, particularly highlighting its strong CRM integrations and comprehensive reporting capabilities. For example, users rave about how UJET's seamless integration with Salesforce allows agents to access customer information directly within the platform, streamlining workflows and boosting efficiency. However, some users have reported occasional glitches and stability issues, particularly with the mobile app. Others find the pricing structure complex and potentially expensive for smaller businesses. Overall, UJET seems best suited for medium to large enterprises with complex customer service needs who value a modern, feature-rich platform and are willing to invest in a premium solution. Smaller businesses or those with simpler requirements might find UJET's complexity and cost outweigh its benefits.
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