CargoWise vs Epicor SCM

Is CargoWise really so wise when it comes to meeting user needs? Recent reviews paint a mixed picture of this supply chain management software. On one hand, users rave about its comprehensive functionality, highlighting its integrated approach to managing freight forwarding operations, from tracking and tracing to customs clearance and accounting. This end-to-end solution, as one user pointed out, brings everything under one umbrella, streamlining complex workflows and boosting productivity. The software's configurability and flexibility also receive praise, with customers appreciating the ability to tailor the system to their specific needs. However, this apparent strength is countered by a recurring theme in negative reviews: CargoWise's steep learning curve and lackluster customer support. Users report that the software is difficult to master, with training materials deemed insufficient for navigating its more technical aspects. This challenge is compounded by what many describe as abysmal post-sales support, characterized by slow response times, unhelpful incident reports, and a general lack of readily available assistance. The pricing policy is another sore point, often described as unpredictable and frustratingly opaque. Users express concerns over frequent revisions, hidden charges, and escalating costs that belie the promised savings. This lack of transparency, coupled with the reportedly poor customer service, creates a sense of distrust and frustration among those who feel locked into a system that doesn't deliver on its initial promises. In conclusion, CargoWise seems like a powerful tool for freight forwarding, but one that requires significant investment in terms of both time and money. Its comprehensive features and integration capabilities make it suitable for large enterprises with dedicated IT and training resources to navigate its complexities and absorb potential cost overruns. However, smaller businesses or those seeking a more user-friendly and transparent experience might want to explore alternative solutions.

Epicor SCM offers extensive modules to manage everything from forecasting to the fulfillment processes of a complete supply chain. This user-friendly solution is highly customizable to meet the changing requirements of customers. It provides comprehensive reporting and navigation capabilities to elevate user experiences. However, many reviewers note that its customer support is not responsive, making it difficult to resolve complicated issues. Also, a complex implementation process and slow system can affect overall business performance.