Amwell vs Teladoc Health

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Our analysts compared Amwell vs Teladoc Health based on data from our 400+ point analysis of Telemedicine Software, user reviews and our own crowdsourced data from our free software selection platform.

Product Basics

Amwell is a cloud-hosted solution designed for practices of all sizes that unifies healthcare providers with patients through a structured process. It offers services like online doctor visits, urgent care, online mental health treatment and therapy. Patients can connect directly with doctors without booking a prior appointment using the ask me function.

It offers capabilities including doctor scheduling, customizations, real-time patient data, self-scheduling, messaging, multi-way video, deep healthcare integration, advanced analytics, medical history access and mobile SDK. Patients can use virtual waiting rooms, photo viewing, pre and post-visit reviews. It also helps patients with medical claims and reimbursements.
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Teladoc Health is an online solution that connects health care professionals to patients via app, video and phone. Patients can receive prescriptions and medical attention online without visiting doctors in person. It provides services for overall wellbeing, acute illnesses and complex health care needs.

Patients can schedule a voice or video call with a certified doctor and complete a medical history form online. Doctors can use it to prescribe medication, except controlled substances, and get them electronically delivered to patients through pharmacies. Native mobile apps for iOS and Android help patients schedule online appointments from anywhere.
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$109/Visit, Usage-Based
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$89/Visit, Usage-Based
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Mobile
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Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
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Documentation
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Videos
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Email
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Chat
FAQ
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Knowledge Base
24/7 Live Support
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24/7 Live Support

Product Insights

  • Increased Accessibility: Amwell breaks down geographical barriers, enabling patients in remote or underserved areas to access healthcare services without the need for long-distance travel.
  • Enhanced Convenience: Offers the flexibility for patients to receive care at times that fit their schedules, reducing the need for time off work or rearranging personal commitments.
  • Reduced Healthcare Costs: By minimizing the need for physical office space and optimizing provider time, Amwell can contribute to lower operational costs, savings that can be passed on to patients.
  • Improved Patient Engagement: With features like messaging and video consultations, Amwell fosters a more interactive relationship between patients and healthcare providers, encouraging active participation in their own health management.
  • Continuity of Care: Amwell facilitates the easy sharing of patient records and consultation notes among healthcare providers, ensuring that patients receive consistent and informed care across different services.
  • Immediate Medical Attention: Offers the ability for patients to receive immediate consultations for urgent health issues, reducing the reliance on emergency room visits for non-life-threatening conditions.
  • Privacy and Security: Adheres to strict privacy regulations and employs robust security measures to protect patient data, ensuring confidentiality and peace of mind for users.
  • Chronic Disease Management: Enables regular monitoring and management of chronic conditions, allowing for timely adjustments in treatment plans and preventing complications.
  • Access to Specialists: Patients can easily consult with specialists who may not be available in their local area, ensuring they receive expert care for specific health issues.
  • Reduced Exposure to Pathogens: By limiting the need for in-person visits, Amwell minimizes patients' exposure to hospitals and clinics, where they might encounter infectious diseases.
  • Data-Driven Insights: Collects and analyzes health data over time, providing valuable insights that can lead to personalized care plans and better health outcomes.
  • Support for Mental Health: Offers discreet and immediate access to mental health services, helping to address the stigma and accessibility issues often associated with seeking mental health care.
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  • Follow Patient Journeys: Stay in loop of patients’ medical journeys, recording their clinical activity. Make informed decisions to provide better care according to their symptoms. 
  • Streamline Workflows: Optimize current clinical workflows by integrating automated systems. Increase patient satisfaction with faster and efficient diagnosis. 
  • Accessibility: Gain access to patients’ medical files quickly from anywhere, anytime. Help patients make informed decisions about their care plans. 
  • Provide Virtual Care: Empower physicians to expand their reach with video call software and provide quick care remotely. 
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  • 24/7 Access: Provide access to healthcare professionals at any time, 365 days a year, without scheduling an appointment. Patients can sign on, select from available doctors based on the nature of the visit and meet using secure, HIPAA-compliant video calls. 
  • The Exchange: Access a network of professionals in varying areas of the healthcare industry allows users to communicate and exchange services to provide the specific care patients need. Keep existing clientele while expanding into markets unreachable without the support of telemedicine. 
  • EHR and Branding: Integrate with EHRs to seamlessly incorporate telemedicine into a provider’s existing workflow. Customize user interface and branding to create a familiar and comfortable experience for patients accessing telemedical care. 
  • Modules: Select a pre-existing module tailored to the telemedicine use-case needs of specific healthcare fields. Spend less time establishing your telehealth program and more time assisting patients. 
  • Prescriptions: Providers can send electronic prescriptions to a patient’s specified pharmacy. 
  • Mobile App: Providers and patients can download a mobile app to access or provide health care from anywhere, any time. 
  • Carts: Telemedicine carts offer a means for remote physicians to provide care at a patient’s side. Add peripheral equipment to these carts to collect and share diagnostic data with remote physicians to conduct full examinations. 
  • Kiosks: Install a telemedicine kiosk at a clinic’s physical location to provide clientele with additional resources and access to remote physicians. 
  • Hospital Television: Expand telemedicine care into every patient room of a clinic. These kits allow remote doctors to directly access patient rooms for monitoring, observation or private consultations. 
  • Touchpoint Tablet: Add this software to a clinic’s tablets to allow remote physicians access to patients in any room. 
  • TytoCare: Partnered with TytoCare, these devices can be integrated with telemedicine solutions so providers can offer a complete examination of patient vitals from a distance. 
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  • Secure Video: Connect with patients using secure, HIPAA-compliant video calls to hold appointments remotely. 
    • Connect Embedded: Embed video functions directly into a provider’s EHR and other third-party applications to seamlessly incorporate video communication into an existing workflow. 
  • User Dashboard: View and customize the components of a single provider’s virtual health care platform in a single place. 
    • Patient Queue: See when patients check in for appointments. Set filters to prioritize patient appointments. 
    • Daily Snapshot: View a snapshot of a particular day’s scheduled appointments, meetings and events. 
  • Modules: Customize workflow modules to view a patient’s continuous health care progress in a single place. Combine modules to further customize workflows. 
    • Intake: Take the patient intake process online with customized forms. Automate the process with self-check-in services. 
    • Coordinator: Access communications in real time to stay connected with patients and colleagues. Receive notifications for scheduled and on-demand appointments, including locations — whether online or in person. 
    • Smart Notes: Take notes and document patient information during virtual visits. Connect smart notes to an EHR system to keep patient information together and accessible from anywhere. 
    • Imaging: Securely store images, such as X-rays, alongside patient records. Use the enterprise viewer to access images across a health care network. 
    • Analytics: Access data related to patients, clinical outcomes and finances in real time. 
  • Cloud-based: Connect and store health care records online so they’re accessible from anywhere, anytime. 
  • Scheduling: Incorporate online scheduling into an existing workflow. Allow patients to virtually schedule appointments or request on-demand care. 
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Product Ranking

#8

among all
Telemedicine Software

#11

among all
Telemedicine Software

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Analyst Rating Summary

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93
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Hardware Capabilities
Integrations
Mobile Capabilities
Tele-consultation Scheduling
Telehealth Billing
Document Management
Mobile Capabilities
Hardware Capabilities
Tele-consultation Scheduling
Integrations

Analyst Ratings for Functional Requirements Customize This Data Customize This Data

Amwell
Teladoc Health
+ Add Product + Add Product
Document Management Mobile Capabilities Tele-consultation Scheduling Telehealth Billing Video Call And Messaging 94 100 100 100 95 100 100 93 80 67 0 25 50 75 100
88%
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93%
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7%
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80%
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95%
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Analyst Ratings for Technical Requirements Customize This Data Customize This Data

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100%
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88%
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12%
72%
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28%
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User Sentiment Summary

Good User Sentiment 4 reviews
Poor User Sentiment 99 reviews
70%
of users recommend this product

Amwell has a 'good' User Satisfaction Rating of 70% when considering 4 user reviews from 2 recognized software review sites.

51%
of users recommend this product

Teladoc Health has a 'poor' User Satisfaction Rating of 51% when considering 99 user reviews from 3 recognized software review sites.

3.5 (1)
1.4 (5)
n/a
2.6 (65)
3.5 (3)
2.7 (29)

Awards

SelectHub research analysts have evaluated Amwell and concluded it deserves the award for the Best Overall Telemedicine Software available today and earns best-in-class honors for Mobile Capabilities, Tele-consultation Scheduling, Telehealth Billing, Hardware Capabilities and Integrations.

Analysts' Pick Award
Mobile Capabilities Award
Tele-consultation Scheduling Award
Telehealth Billing Award
Hardware Capabilities Award
Integrations Award

SelectHub research analysts have evaluated Teladoc Health and concluded it earns best-in-class honors for Document Management and Mobile Capabilities.

Document Management Award
Mobile Capabilities Award

Synopsis of User Ratings and Reviews

Convenience: Users appreciate the ability to access healthcare professionals from the comfort of their own homes, eliminating the need to travel to a physical clinic.
Accessibility: Amwell offers a wide range of healthcare services, including urgent care, therapy, and psychiatry, making it a convenient option for individuals with diverse healthcare needs.
Cost-Effectiveness: For many users, Amwell provides a more affordable alternative to traditional in-person healthcare, especially for those with high-deductible insurance plans or limited access to in-network providers.
Time Savings: Virtual appointments often have shorter wait times compared to in-person visits, allowing users to receive care more quickly and efficiently.
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Convenience: Users appreciate the ability to access healthcare from the comfort of their own homes, eliminating the need to travel to a doctor's office or clinic. This is particularly beneficial for individuals with mobility issues, busy schedules, or those residing in remote areas with limited healthcare options.
Cost-Effectiveness: Teladoc Health often presents a more affordable alternative to traditional in-person medical visits, especially for individuals with high-deductible health plans or those without insurance. The platform's transparent pricing structure allows users to understand the costs upfront, avoiding unexpected medical bills.
Wide Range of Services: Teladoc Health offers a comprehensive selection of healthcare services, encompassing non-emergency medical care, mental health support, and dermatology consultations. This diverse range of services caters to various healthcare needs, providing users with a convenient one-stop solution.
Accessibility: Teladoc Health's services are available 24/7, ensuring that users can access medical care whenever needed, even outside of regular office hours or on weekends. This accessibility is particularly valuable for addressing urgent healthcare concerns or managing chronic conditions that require ongoing monitoring.
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Technical Issues: Connection problems and app crashes during telehealth appointments can disrupt care delivery and frustrate patients seeking timely medical advice.
Wait Times: Long wait times to connect with a healthcare provider can be inconvenient and deter individuals seeking immediate medical attention, especially for urgent care needs.
Limited Scope of Care: The platform may not be suitable for all healthcare needs, particularly those requiring physical examinations or specialized equipment, potentially limiting its usefulness for certain patients.
Insurance Coverage: Amwell's acceptance by insurance providers can vary, and out-of-pocket costs for consultations may be a concern for some users, impacting accessibility and affordability.
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Limited Scope of Care: The platform may not be suitable for urgent medical issues or complex diagnoses requiring in-person examinations or specialized equipment.
Technical Issues: Connectivity problems or glitches with the platform can disrupt appointments and hinder the quality of care.
Wait Times: Depending on doctor availability and demand, patients may experience significant wait times for appointments.
Insurance Coverage: While Teladoc accepts many insurance plans, coverage and out-of-pocket costs can vary, potentially limiting accessibility for some patients.
Continuity of Care: Establishing ongoing relationships with specific doctors can be challenging, potentially impacting the continuity of care for patients with chronic conditions or complex medical histories.
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Stepping into the realm of telehealth, Amwell emerges as a prominent platform connecting patients with healthcare providers remotely. User feedback from the past year paints a picture of both strengths and weaknesses, shaping our understanding of where Amwell excels and where it may fall short. Let's delve into the nuances of these reviews to uncover the essence of the Amwell experience. Amwell's accessibility and user-friendly interface consistently earn praise. Patients appreciate the convenience of scheduling appointments and connecting with healthcare professionals from the comfort of their homes. The platform's intuitive design simplifies navigation, making it easy for users of all technological backgrounds to access care. This ease of use is particularly significant for individuals with mobility issues, those in remote areas, or those with busy schedules, as it eliminates the need for travel and waiting rooms. However, some users express concerns about the cost of Amwell's services, finding the fees for virtual consultations to be higher than expected. Additionally, the availability of healthcare providers can vary depending on location and specialty, potentially leading to longer wait times or limited options for certain patients. In comparison to similar telehealth platforms, Amwell stands out with its comprehensive range of services. Beyond primary care, Amwell offers access to specialists in various fields, including mental health, dermatology, and urgent care. This breadth of options caters to diverse healthcare needs, providing a one-stop shop for virtual medical consultations. However, it's important to note that Amwell's network of providers may not be as extensive as some competitors, potentially limiting choices for patients seeking specific specialists or those residing in certain regions. Overall, Amwell appears well-suited for individuals seeking convenient and accessible telehealth services across a wide spectrum of healthcare needs. Its user-friendly platform and diverse range of providers make it a valuable tool for those navigating the evolving landscape of virtual care. However, potential users should consider the cost and provider availability in their area to determine if Amwell aligns with their individual requirements and preferences.

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Teladoc Health, a prominent player in this space, has attracted a range of user feedback, offering valuable insights into its strengths and weaknesses. Users frequently commend Teladoc Health for its accessibility and user-friendly interface. The ability to connect with healthcare professionals remotely through video conferencing, chat, or phone calls resonates with individuals seeking convenient care options. This is particularly beneficial for those residing in remote areas with limited access to in-person medical services or those with mobility issues. Teladoc Health's extensive network of doctors further enhances its appeal, as users often report ease in finding available physicians. However, Teladoc Health is not without its drawbacks. A recurring concern among users is the cost associated with the service. The pricing structure, which may involve subscription fees or per-consultation charges, can be a deterrent for budget-conscious individuals. Additionally, while Teladoc Health boasts a large network of doctors, availability can vary depending on location and specialty. Some users have expressed frustration with longer wait times or difficulty finding specialists within their network. In comparison to competitors like Amwell and Doctor on Demand, Teladoc Health distinguishes itself through its comprehensive range of services, encompassing primary care, mental health support, and chronic condition management. This breadth of offerings caters to diverse healthcare needs, making it a suitable choice for individuals seeking a holistic virtual care solution. Considering its strengths and weaknesses, Teladoc Health emerges as an ideal option for individuals prioritizing convenience and accessibility in their healthcare experience. Its user-friendly platform and extensive network of doctors make it particularly well-suited for those with busy schedules, limited mobility, or residing in underserved areas. However, individuals with cost constraints or requiring specialized care may need to explore alternative options or carefully evaluate the financial implications before committing to Teladoc Health.

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