Top Amwell Alternatives & Competitors For 2024

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Looking for alternatives to Amwell? Many users crave user-friendly and feature-rich solutions for tasks like Tele-consultation Scheduling, Document Management, and Mobile Capabilities. Leveraging crowdsourced data from over 1,000 real Telemedicine Software selection projects based on 400+ capabilities, we present a comparison of Amwell to leading industry alternatives like Mend, Healthie, MDLIVE, and TigerConnect.

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Product Basics

Amwell is a cloud-hosted solution designed for practices of all sizes that unifies healthcare providers with patients through a structured process. It offers services like online doctor visits, urgent care, online mental health treatment and therapy. Patients can connect directly with doctors without booking a prior appointment using the ask me function.

It offers capabilities including doctor scheduling, customizations, real-time patient data, self-scheduling, messaging, multi-way video, deep healthcare integration, advanced analytics, medical history access and mobile SDK. Patients can use virtual waiting rooms, photo viewing, pre and post-visit reviews. It also helps patients with medical claims and reimbursements.
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Mend is an integrated AI-enabled solution for medical practices to streamline patient engagement and telehealth services. It enables secure one-on-one or group telehealth and telepsychiatry sessions with remote accessibility from any device. It also streamlines intake and appointment scheduling and lets patients self-schedule and receive intake forms, reminders and more. Practices can utilize its unique predictive module to minimize no-shows and cancellations and maximize revenues.

HIPAA Compliant, practices can connect it to the rest of their clinical workflows with ease. Customers can opt for its Free, Now or Pro plan with varying degrees of functionality, training and support.
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Healthie is a cloud-hosted solution designed for practitioners in the health and wellness industry to enhance, manage and launch client care. It offers charting, appointment scheduling, billing, video conferencing, goal setting and tracking. It helps nutritionists, dietitians and health coaches schedule appointments and allow clients to make online bookings using an embedded calendar.

Two-way video calling helps health care professionals efficiently follow up on client progress. Users can sync calendars with Google, iCal and Outlook for real-time updates and to avoid overbookings. It sends automatic appointment reminders to clients, facilitates communication between clients and health care providers while sending out message blasts to large groups. Customizable chart templates are available in common formats like SOAP and ADIME.
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MDLIVE is a comprehensive telehealth software designed to facilitate virtual healthcare services, making it an ideal solution for patients seeking convenient access to medical and mental health professionals from the comfort of their homes. It stands out for its user-friendly interface and a wide range of services, including urgent care, behavioral health sessions, and dermatological consultations. One of the key benefits of MDLIVE is its ability to provide immediate access to healthcare professionals, which is particularly beneficial for individuals with busy schedules or those living in remote areas. The platform is equipped with popular features such as easy appointment scheduling, secure messaging, and electronic prescription services, enhancing the overall patient experience. When compared to similar products, users often highlight MDLIVE's reliability and the quality of care provided. Pricing for MDLIVE services varies, typically depending on the type of consultation and payment is usually on a per-visit basis, making it a flexible option for users with different needs and budgets.

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TigerConnect is a sophisticated software solution designed to streamline healthcare collaboration and communication. It facilitates secure messaging, video calls, and file sharing among healthcare professionals, ensuring that patient information is exchanged efficiently and confidentially. The platform is particularly well-suited for hospitals, clinics, and other healthcare organizations that require robust, HIPAA-compliant communication tools to enhance patient care and operational efficiency.

Key benefits of TigerConnect include improved coordination among care teams, reduced response times, and enhanced patient outcomes. Popular features encompass real-time messaging, role-based messaging, and integration with electronic health records (EHRs). Users appreciate its intuitive interface and the ability to access critical information quickly, which significantly boosts productivity and collaboration.

Compared to similar products, TigerConnect is often praised for its reliability and comprehensive feature set tailored specifically for healthcare environments. Pricing details are typically customized based on the size and needs of the organization, so it is advisable to contact SelectHub for a personalized quote.

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Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
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Documentation
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Documentation
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Videos
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Knowledge Base
24/7 Live Support
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Product Ranking

#8

among all
Telemedicine Software

#10

among all
Telemedicine Software

#13

among all
Telemedicine Software

#5

among all
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#7

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Telemedicine Software

Find out who the leaders are

Analyst Rating Summary

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86
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Hardware Capabilities
Integrations
Mobile Capabilities
Tele-consultation Scheduling
Telehealth Billing
Video call and Messaging
Tele-consultation Scheduling
Document Management
Mobile Capabilities
Document Management
Hardware Capabilities
Integrations
Mobile Capabilities
Tele-consultation Scheduling
Integrations
Tele-consultation Scheduling
Telehealth Billing
Document Management
Document Management
Hardware Capabilities
Integrations
Mobile Capabilities
Tele-consultation Scheduling

Analyst Ratings for Functional Requirements Customize This Data Customize This Data

Amwell
Mend
Healthie
MDLIVE
TigerConnect
+ Add Product + Add Product
Document Management Mobile Capabilities Tele-consultation Scheduling Telehealth Billing Video call and Messaging 94 100 100 100 95 88 86 93 80 96 88 79 100 100 78 0 25 50 75 100
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Analyst Ratings for Technical Requirements Customize This Data Customize This Data

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User Sentiment Summary

Good User Sentiment 4 reviews
Great User Sentiment 793 reviews
Great User Sentiment 59 reviews
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Excellent User Sentiment 86 reviews
70%
of users recommend this product

Amwell has a 'good' User Satisfaction Rating of 70% when considering 4 user reviews from 2 recognized software review sites.

86%
of users recommend this product

Mend has a 'great' User Satisfaction Rating of 86% when considering 793 user reviews from 3 recognized software review sites.

86%
of users recommend this product

Healthie has a 'great' User Satisfaction Rating of 86% when considering 59 user reviews from 2 recognized software review sites.

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94%
of users recommend this product

TigerConnect has a 'excellent' User Satisfaction Rating of 94% when considering 86 user reviews from 2 recognized software review sites.

3.5 (1)
4.7 (19)
4.3 (3)
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4.37 (499)
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4.7 (43)
3.5 (3)
4.1 (275)
4.3 (56)
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4.7 (43)

Awards

Analysts' Pick Award
Mobile Capabilities Award
Tele-consultation Scheduling Award
Telehealth Billing Award
Hardware Capabilities Award
Integrations Award
Video call and Messaging Award
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Tele-consultation Scheduling Award
Telehealth Billing Award
Integrations Award
User Favorite Award

Synopsis of User Ratings and Reviews

Convenience: Users appreciate the ability to access healthcare professionals from the comfort of their own homes, eliminating the need to travel to a physical clinic.
Accessibility: Amwell offers a wide range of healthcare services, including urgent care, therapy, and psychiatry, making it a convenient option for individuals with diverse healthcare needs.
Cost-Effectiveness: For many users, Amwell provides a more affordable alternative to traditional in-person healthcare, especially for those with high-deductible insurance plans or limited access to in-network providers.
Time Savings: Virtual appointments often have shorter wait times compared to in-person visits, allowing users to receive care more quickly and efficiently.
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Convenient and Accessible: Mend offers a user-friendly platform for scheduling and attending virtual appointments, eliminating the need for physical travel and reducing wait times. The platform is accessible from various devices, including smartphones and computers, making it convenient for patients to connect with healthcare providers from the comfort of their own homes.
Wide Range of Specialties: Mend provides access to a diverse network of healthcare professionals across various specialties, including primary care, mental health, and specialized care. This allows patients to find the appropriate provider for their specific needs without the limitations of geographical location.
Secure and HIPAA Compliant: Mend prioritizes patient privacy and data security by adhering to HIPAA regulations. The platform employs encryption and other security measures to protect sensitive health information, ensuring confidentiality and compliance with industry standards.
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Streamlined Scheduling: Users praise the platform's intuitive calendar interface, which simplifies appointment scheduling and reduces administrative burden for both practitioners and clients.
Client Engagement Tools: Features such as secure messaging, document sharing, and food logging resonate with users, as they foster closer client relationships and support ongoing communication outside of scheduled sessions.
Customizable Experience: Healthie's flexibility to tailor branding, forms, and workflows to individual business needs is frequently commended by users seeking a personalized touch.
Billing and Insurance: The platform's integrated billing features, including support for insurance claims, streamline financial operations and reduce administrative hassles for practitioners.
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Convenience: Scheduling appointments is easy and can be done online or through the app, with same-day appointments often available. This eliminates the need to take time off work or travel to a doctor's office.
Cost-Effective: MDLIVE can be a more affordable option compared to traditional in-person doctor visits, especially for those without insurance or with high-deductible plans. This is because virtual visits typically have lower fees.
Wide Range of Services: MDLIVE offers a variety of services, including urgent care, mental health care, and dermatology. This means that users can get care for a variety of conditions without having to see multiple providers.
Access to Specialists: MDLIVE provides access to specialists who may not be available in the user's local area. This is especially beneficial for those who live in rural areas or who have difficulty finding specialists who accept their insurance.
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Seamless Communication: TigerConnect enables efficient communication among healthcare providers through features like secure messaging, voice and video calling, and real-time alerts.
Improved Workflow Efficiency: The platform streamlines workflows with automated physician scheduling, role-based messaging, and integration capabilities with EHR and other healthcare systems.
Enhanced Patient Care: TigerConnect facilitates care coordination, patient engagement, and faster decision-making, ultimately contributing to improved patient outcomes and satisfaction.
User-Friendly Interface: Users consistently praise TigerConnect for its intuitive and easy-to-use interface, requiring minimal training and onboarding efforts.
Robust Security and Compliance: As a HIPAA-compliant and HITRUST-certified solution, TigerConnect prioritizes data security and privacy, ensuring the safe exchange of protected health information.
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Technical Issues: Connection problems and app crashes during telehealth appointments can disrupt care delivery and frustrate patients seeking timely medical advice.
Wait Times: Long wait times to connect with a healthcare provider can be inconvenient and deter individuals seeking immediate medical attention, especially for urgent care needs.
Limited Scope of Care: The platform may not be suitable for all healthcare needs, particularly those requiring physical examinations or specialized equipment, potentially limiting its usefulness for certain patients.
Insurance Coverage: Amwell's acceptance by insurance providers can vary, and out-of-pocket costs for consultations may be a concern for some users, impacting accessibility and affordability.
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Limited Scope of Care: Mend primarily focuses on urgent care needs, so it may not be suitable for individuals seeking specialized medical attention or ongoing chronic disease management.
Technology Dependence: The platform's reliance on technology can pose challenges for users with limited digital literacy or those in areas with unreliable internet connectivity.
Insurance Coverage: While Mend accepts various insurance plans, coverage and out-of-pocket costs can vary, potentially leading to unexpected expenses for patients.
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Limited Functionality: Users express frustration with limitations in charting, billing, and telehealth features. They desire more customizable options and advanced tools for a smoother workflow.
Technical Issues: Users cite experiencing glitches, error messages, and occasional system outages, impacting appointment scheduling, billing, and client communication.
Customer Support Challenges: Response times for support requests are a common concern. Some users express dissatisfaction with the level of technical expertise and helpfulness from customer service.
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Technical Issues: Users frequently report problems with the MDLIVE app and website, such as difficulty logging in, scheduling appointments, and connecting with doctors. These technical glitches can lead to frustration and delays in receiving care.
Limited Doctor Availability: Depending on your location and insurance plan, finding available doctors on MDLIVE can be challenging, especially for specialized care or during peak hours. This limitation can result in longer wait times and difficulty accessing the specific medical expertise you need.
Insurance Coverage and Costs: While MDLIVE accepts many insurance plans, coverage and out-of-pocket costs can vary significantly. It's essential to verify your insurance benefits and understand potential fees before using the service to avoid unexpected expenses.
Prescription Limitations: MDLIVE doctors may have restrictions on prescribing certain medications, particularly controlled substances, due to state regulations and telehealth guidelines. This can be inconvenient for patients who rely on specific prescriptions for ongoing conditions.
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Limited Texting Features: Users have expressed dissatisfaction with the platform's texting capabilities, citing the inability to tag colleagues in messages, lack of new message notifications, and automatic message deletion after 30 days as significant drawbacks.
Technical Issues: Some users have reported experiencing bugs and glitches, including abrupt logouts, system crashes, and slow performance, which can be disruptive to workflow.
Difficult Integration: Integrating TigerConnect with existing EHR systems has proven to be a pain point for some users, leading to delays and frustration.
Unhelpful Customer Support: Some users have reported negative experiences with TigerConnect's customer support, describing it as unresponsive and unhelpful.
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Stepping into the realm of telehealth, Amwell emerges as a prominent platform connecting patients with healthcare providers remotely. User feedback from the past year paints a picture of both strengths and weaknesses, shaping our understanding of where Amwell excels and where it may fall short. Let's delve into the nuances of these reviews to uncover the essence of the Amwell experience. Amwell's accessibility and user-friendly interface consistently earn praise. Patients appreciate the convenience of scheduling appointments and connecting with healthcare professionals from the comfort of their homes. The platform's intuitive design simplifies navigation, making it easy for users of all technological backgrounds to access care. This ease of use is particularly significant for individuals with mobility issues, those in remote areas, or those with busy schedules, as it eliminates the need for travel and waiting rooms. However, some users express concerns about the cost of Amwell's services, finding the fees for virtual consultations to be higher than expected. Additionally, the availability of healthcare providers can vary depending on location and specialty, potentially leading to longer wait times or limited options for certain patients. In comparison to similar telehealth platforms, Amwell stands out with its comprehensive range of services. Beyond primary care, Amwell offers access to specialists in various fields, including mental health, dermatology, and urgent care. This breadth of options caters to diverse healthcare needs, providing a one-stop shop for virtual medical consultations. However, it's important to note that Amwell's network of providers may not be as extensive as some competitors, potentially limiting choices for patients seeking specific specialists or those residing in certain regions. Overall, Amwell appears well-suited for individuals seeking convenient and accessible telehealth services across a wide spectrum of healthcare needs. Its user-friendly platform and diverse range of providers make it a valuable tool for those navigating the evolving landscape of virtual care. However, potential users should consider the cost and provider availability in their area to determine if Amwell aligns with their individual requirements and preferences.

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Mend has carved out a unique space for itself in the realm of task management software, particularly for telemedicine. User feedback over the past year highlights its strengths, weaknesses, and what sets it apart from the competition. Reviewers consistently praise Mend for its user-friendly interface and intuitive design, making it easy for healthcare professionals to navigate and manage their tasks efficiently. The platform's automation features, such as appointment scheduling and reminders, are also highly valued for their ability to streamline workflows and reduce administrative burdens. However, some users note that Mend's customization options could be more extensive, particularly for larger healthcare practices with complex workflows. Compared to similar products, Mend stands out with its robust telemedicine integration, allowing for seamless virtual consultations and remote patient monitoring. This feature has proven to be invaluable for healthcare providers seeking to expand their reach and provide more accessible care options. Additionally, Mend's focus on security and compliance ensures that sensitive patient data is protected, which is a critical consideration for healthcare organizations. In conclusion, Mend is best suited for healthcare professionals and practices looking for a user-friendly, telemedicine-focused task management solution. Its intuitive design, automation features, and emphasis on security make it an ideal choice for those seeking to improve efficiency and enhance patient care in the digital age. It's important to note that the software landscape evolves rapidly, so it's always a good idea to check for the latest information and updates directly from Mend and other providers to make the most informed decision for your needs.

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Is Healthie a picture of perfect health for healthcare providers, or does it need a checkup? User reviews from the past year indicate that Healthie is a robust platform with a generally positive reception. Users rave about its user-friendliness, highlighting the platform's intuitive design and helpful tutorial videos that enable a quick start for healthcare practitioners. The software shines with its comprehensive suite of features, including telehealth capabilities, electronic health record (EHR) management, and tools specifically designed for behavioral health. Users particularly appreciate the customization options, allowing them to tailor the platform to their specific needs, whether they offer fitness, nutrition, or wellness services. A standout strength is Healthie's exceptional customer support, praised for its proactive approach in addressing user queries and ensuring a smooth experience. However, no software is without its shortcomings. Some users have expressed that Healthie's billing feature, while functional, could be more intuitive and robust, especially for practices dealing with complex insurance claims. While Healthie offers a degree of integration with third-party applications, users note that expanding these integrations would further enhance the platform's versatility. Overall, Healthie emerges as a top contender in the healthcare software market. Its strengths lie in its user-friendliness, comprehensive features, and stellar customer support. While the billing functionality could benefit from some improvements and expanded integrations, Healthie proves to be a valuable asset for healthcare providers looking to streamline their practice management, telehealth services, and client engagement. Its adaptability makes it suitable for a wide range of healthcare professionals, from dietitians and therapists to physicians and wellness coaches.

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MDLIVE has carved out a niche for itself in the telehealth arena, offering a convenient and accessible platform for patients seeking virtual medical consultations. Users frequently praise the platform's ease of use and intuitive interface, highlighting the straightforward appointment scheduling process and the ability to connect with healthcare professionals from the comfort of their own homes. This accessibility is particularly valuable for individuals with mobility issues, those residing in remote areas with limited healthcare options, or busy professionals seeking efficient healthcare solutions. However, MDLIVE is not without its drawbacks. Some users express concerns regarding the availability of specialists and the potential for longer wait times compared to traditional in-person visits. Additionally, while the platform strives to provide comprehensive care, certain complex medical conditions may necessitate in-person evaluations and specialized equipment, limiting the scope of telehealth services. Despite these limitations, MDLIVE remains a valuable tool for addressing a wide range of non-emergency medical needs, including common illnesses, mental health support, and prescription refills. In comparison to its competitors, MDLIVE distinguishes itself through its extensive network of board-certified physicians and its commitment to providing quality care. The platform's emphasis on patient satisfaction is evident in its user-friendly interface and its efforts to streamline the virtual care experience. MDLIVE is particularly well-suited for individuals seeking convenient and accessible healthcare solutions for non-emergency medical concerns. Its user-friendly platform and extensive network of healthcare professionals make it an attractive option for those who value flexibility and efficiency in managing their healthcare needs.

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Can TigerConnect help your healthcare organization reach new heights, or will it leave you feeling like you're stuck in the digital jungle? User reviews from the past year suggest that TigerConnect is a roaring success for many healthcare organizations, but like any apex predator, it has its weaknesses. Users consistently praise TigerConnect for its user-friendly interface and robust features, such as role-based messaging and real-time alerts. For instance, one user raved about how TigerConnect streamlined their STEMI call process, replacing outdated pagers with a more efficient and reliable system. This ease of use is critical in fast-paced healthcare environments where every second counts. Another strength is its HIPAA compliance, which gives users peace of mind knowing that sensitive patient information is protected. However, some users have reported challenges with integration and less-than-stellar tech support. Specifically, integrating TigerConnect with existing EHR systems has been a pain point for some, creating a roadblock to seamless communication. What sets TigerConnect apart is its focus on improving clinical workflows and patient care. Features like team activation and the ability to attach patient references to messages enable faster decision-making and more coordinated care. Imagine a scenario where a nurse can instantly alert the entire care team about a patient's deteriorating condition, including relevant medical history, with a single message. This level of streamlined communication can be a game-changer for patient outcomes. TigerConnect is best suited for healthcare organizations of all sizes looking to enhance communication, streamline workflows, and improve patient care. Its robust features, ease of use, and focus on security make it a valuable tool for hospitals, clinics, and other healthcare providers. However, organizations with complex IT infrastructures should carefully consider the integration challenges and weigh them against the potential benefits.

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Related Categories

Top Alternatives in Telemedicine Software


Bluestream Health

Caregility

Doxy.me

EpicCare

Klara

MDLIVE

Mend

NextGen Enterprise

SnapMD

swyMed

Teladoc Health

Updox

VidyoHealth

ViTel Net

VSee Clinic

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