Caregility vs Bluestream Health

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Our analysts compared Caregility vs Bluestream Health based on data from our 400+ point analysis of Telemedicine Software, user reviews and our own crowdsourced data from our free software selection platform.

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Product Basics

Caregility connects physicians with patients across the care continuum with interactive communication devices. Clinicians can conduct virtual visits, clinical consultations and remote patient/device monitoring to streamline care delivery. It provides HIPAA-compliant audio and video communication systems that work in both acute and ambulatory settings.

It’s systems provide a myriad of features to physicians and clinic staff such as medical device interoperability, patient profiles and more. It supports over 1,300 hospitals across the health care sector.
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Bluestream Health aims to streamline care delivery for hospitals and clinics by connecting patients with doctors seamlessly. It’s intuitive and robust telehealth platform integrates video calling with medical workflows to provide patients access to heath care. It enables providers and health care professionals to fulfill the ever evolving needs of patients.

Practices depend on it for appointment scheduling, billing, reminders and more. It provides remote access functionality to increase patient satisfaction.
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Product Assistance

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24/7 Live Support
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Product Insights

  • Reduce Costs: Reduce bedside monitoring and communication costs with seamless video and audio communication tools. 
  • Offer Patient Access: Allow patients to access and update their medical files and book appointments. Provide patients access to their health care plans to also boost the bottomline. 
  • Automate Clinical Processes: With integrations and an intuitive product suite, streamline mundane processes and daily tasks.  
  • Remain Complaint: Protect sensitive and valuable patient information from theft with HIPAA-compliant video and audio communication systems.  
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  • Drive Operational Efficiency: With intuitive tools, streamline daily mundane tasks and increase overall productivity. Process medical billing and claims faster to optimize workflows.  
  • Avoid No-Shows: Reduce the number of no-shows considerably as patients have the freedom to book their own appointments according to their time.  
  • Improve Access: Access the website remotely from anywhere, anytime. Patients can also book appointments online 24/7. 
  • Increase Revenue: Boost the bottomline by improving productivity, optimizing processes and adding new services to provide fast and efficient care.  
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  • Patient Profiles: Create patient profiles to provide comprehensive information about the patient to the physician. 
  • Flexible Communications: Leverage live video and audio connections to monitor patients’ health and act swiftly in case of an emergency. 
  • Customizable Wait Rooms: Provide a better clinic experience to patients with attractive wait rooms. Customize the room with wallpapers and place interactive objects for patients.  
  • In-Room Alerts: Create alerts to notify staff and physicians in a moment. In case of emergency, the system sends alerts to the nurses notifying them of the situation.  
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  • Appointment Scheduling: Allow patients to schedule their own appointments according to their availability. Accelerate the scheduling process and pave the way for more business.  
  • Medical Billing: Automate the billing process by accepting mobile and online payments. Avoid congested queues and process bills and claims quickly.  
  • Reminders: Increase patient satisfaction by sending timely reminders to patients before their appointments.  
  • Secure Data Storage: Stay compliant with government regulations and rules like HIPAA. Employ additional security measures to keep patient data protected. 
  • Online Forms: Avoid overwhelming paperwork by providing digital forms to patients. Streamline claims processing and medical billing with online forms.  
  • Video Conferencing: Connect doctors and patients over online videos. Provide them with the option to add other specialists, if need be.  
  • Secure Messaging: Offer secure, HIPAA-compliant messaging to patients so they can connect with physicians for minor queries and skip a trip to the care facility. 
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Product Ranking

#30

among all
Telemedicine Software

#45

among all
Telemedicine Software

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Analyst Rating Summary

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Analyst Ratings for Functional Requirements Customize This Data Customize This Data

Caregility
Bluestream Health
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Document Management Mobile Capabilities Tele-consultation Scheduling Telehealth Billing Video Call And Messaging 81 100 83 60 95 50 64 78 20 64 0 25 50 75 100
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Analyst Ratings for Technical Requirements Customize This Data Customize This Data

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User Sentiment Summary

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Great User Sentiment 59 reviews
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82%
of users recommend this product

Bluestream Health has a 'great' User Satisfaction Rating of 82% when considering 59 user reviews from 1 recognized software review sites.

n/a
4.12 (59)

Awards

SelectHub research analysts have evaluated Caregility and concluded it earns best-in-class honors for Mobile Capabilities and Integrations.

Mobile Capabilities Award
Integrations Award

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Synopsis of User Ratings and Reviews

Reduced Hospital Readmissions: Caregility can help to reduce hospital readmissions by providing patients with remote monitoring and care. This can help to identify and address potential problems early on, before they lead to a readmission.
Improved Patient Outcomes: Caregility can help to improve patient outcomes by providing patients with access to specialists and other healthcare providers who may not be available in their local area. This can help to ensure that patients receive the best possible care, regardless of their location.
Increased Patient Satisfaction: Caregility can help to increase patient satisfaction by providing patients with a more convenient and accessible way to receive care. This can help to improve the overall patient experience and make it more likely that patients will adhere to their treatment plans.
Reduced Healthcare Costs: Caregility can help to reduce healthcare costs by preventing unnecessary hospital readmissions and by providing patients with more efficient care. This can help to save money for both patients and healthcare providers.
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Simple and Easy to Use: Many users highlight the platform's intuitive design, making it easy for both patients and providers to navigate and use, even for those who are not tech-savvy.
Reliable and Stable: Users appreciate the platform's stability and reliability, with many reporting that they rarely experience technical issues or downtime during virtual visits.
Strong Customer Support: Bluestream Health is praised for its responsive and helpful customer support team, which is readily available to assist users with any questions or issues they may encounter.
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Limited Functionality: The platform may not offer the full range of features required for comprehensive telehealth, such as electronic health record (EHR) integration or the ability to conduct virtual physical exams.
Usability Issues: The user interface can be challenging to navigate, particularly for those with limited technical expertise. This can lead to frustration and a negative user experience.
Technical Problems: Users have reported experiencing technical issues such as poor video quality, audio problems, and connectivity disruptions. These issues can disrupt telehealth sessions and hinder the delivery of quality care.
Customer Support: Some users have expressed dissatisfaction with the level of customer support provided by Caregility. This can be a significant concern for healthcare providers who rely on prompt and efficient technical assistance to ensure the smooth operation of their telehealth services.
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Reliability Issues: Users have reported experiencing technical glitches like dropped calls and poor video quality, which can be disruptive during crucial telehealth appointments.
Limited Features: Compared to competitors, Bluestream Health lacks some advanced features that are becoming increasingly standard in telemedicine, such as screen sharing or digital signature capabilities.
User Interface: Some users find the platform's interface less intuitive than other telehealth solutions, leading to a steeper learning curve for both practitioners and patients.
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Caregility's telehealth software has received positive feedback from users, who appreciate its ability to facilitate virtual care and remote patient monitoring. The platform's strengths lie in its user-friendly interface, comprehensive features, and strong security measures. Users have highlighted the ease of use, particularly for both clinicians and patients, as a significant advantage. The platform's features, such as virtual consultations, remote patient monitoring, and chronic care management tools, have been praised for their effectiveness in improving patient care and outcomes. Additionally, Caregility's robust security measures ensure patient data privacy and compliance with industry regulations, which is crucial in the healthcare sector. However, some users have noted that Caregility's pricing can be a barrier for smaller healthcare organizations. Additionally, while the platform offers a wide range of features, some users have expressed a desire for more customization options to tailor the software to their specific needs. Despite these limitations, Caregility remains a popular choice for healthcare providers seeking a reliable and comprehensive telehealth solution. Its ease of use, comprehensive features, and strong security make it well-suited for hospitals, clinics, and other healthcare organizations looking to implement or enhance their virtual care capabilities.

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Bluestream Health users praise its user-friendliness and robust features, particularly highlighting its seamless video conferencing capabilities and intuitive interface. For instance, one user emphasized the platform's ease of use, stating that "everything is self-explanatory." However, some users have reported technical issues, such as audio or video connectivity problems and slow loading times, especially on mobile devices or with unstable internet connections. One user recounted experiencing audio dropouts during calls due to incoming calls on their phone. Despite these drawbacks, users generally appreciate Bluestream Health's value, especially its free availability for certain users during the pandemic. Many consider it a viable alternative to Teladoc, particularly for smaller practices or individual practitioners seeking a cost-effective and easy-to-use telehealth solution. Bluestream Health appears best suited for healthcare providers who prioritize ease of use and affordability, particularly those who primarily conduct telehealth consultations from desktop computers with stable internet connections. Its straightforward interface and comprehensive features make it a practical choice for individual practitioners or smaller practices seeking a streamlined telehealth solution without the bells and whistles of more complex platforms.

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