ChARM Health vs VSee Clinic

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Our analysts compared ChARM Health vs VSee Clinic based on data from our 400+ point analysis of Telemedicine Software, user reviews and our own crowdsourced data from our free software selection platform.

ChARM Health Software Tool

Product Basics

ChARM Health provides a cloud-based health care suite. It is designed to be an end-to-end electronic hub for health care professionals. A range of pricing tiers and add ons, including a free package, allow users to tailor it for individual needs.

Its EHR, telehealth and patient portal enable providers to stay connected with patients and store and retrieve data digitally. Functionalities such as medical billing and RCM let health care professionals spend less time manually handling financial aspects of the practice and more time engaging with patients.
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VSee Clinic is a HIPAA-compliant solution that offers configurable workflows to support ER diversion, urgent care, specialist consultations, telepsychiatry, chronic care management, e-ICU and other services. It schedules patient visits and accommodates walk-ins, customizes intakes, and provides web chats, video visits, e-payment, consent forms and more.

It simplifies logistics to deliver distance health care to lower costs, increase access, reduce physician burnout and improve patient outcomes. Practices can deploy and scale it quickly to adapt to patients, non-clinical staff and providers’ requirements. Its native video channel supports simultaneous streaming of medical peripherals (like ultrasound and EKG), videos and screen sharing of medical images.
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$0.50/Encounter, Monthly
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Tailored to your specific needs
$29/Provider, Monthly
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Tailored to your specific needs
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Mobile
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Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
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Videos
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Email
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FAQ
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Knowledge Base
24/7 Live Support
Email
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24/7 Live Support

Product Insights

  • Enhance Mobility: Access files, patient medical histories and important documents from anywhere, anytime.  
  • Protect Patient Data: Safeguard patient’s medical data and sensitive information with 256-bit encryption security. Encrypted data is less vulnerable to theft.  
  • Mobile-friendly Application: Enable staff and physicians to access websites and data faster through iOS and Android mobile phones. 
  • Reduce No-shows: Send automated reminders before an appointment to reduce patient no-shows. Patients can note appointments in digital calendars so they don’t forget.  
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  • Improve Patient Engagement: Increase patient engagement by providing them options to connect with physicians through video call. Encourage them to participate in their medical plans to improve outcomes.  
  • Increase Patient Satisfaction: Improve patients’ clinic visits with customized intake forms, easier payments and more. 
  • Save Time: Save time for patients and staff with better communication. Encourage patients to reach out whenever they have queries or health issues.  
  • Simplify Patient Access: Patients can fill out online forms and book appointments from the comfort of their homes. 
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  • Audio/Video Consultations: Use secure audio/video calls to virtually meet with patients while adhering to HIPAA requirements. 
  • Secure Messaging: Use secure, text-based communication to communicate with colleagues and patients while adhering to HIPAA regulations. 
  • No Downloads: Utilize laptops and tablets to access a suite of medical programs without having to download software. Download a mobile app for on-the-go access. 
  • Screen Sharing: Offer two-way screen sharing for providers and patients. Use this functionality to virtually receive documents from patients or share medical information with colleagues and clients. 
  • Connection Speed: Adapts to users’ connection speeds, allowing more extensive clientele coverage. Automatically switch to audio only for connections under a certain bandwidth threshold. 
  • Compliance Documents: Share compliance documents with patients prior to appointments. Spend more time focusing on clients’ health care needs instead of filling out forms. 
  • Multi-user Sessions: Hold meetings with multiple health care specialists. Enable providers to collaborate and ensure that all members of a care team remain informed of a patient’s progress. 
  • Local Recording: Reference previous consultations with clients via recording functionalities. 
  • Kiosk: Patients can communicate with physicians remotely using an established kiosk. 
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  • Custom Waiting Rooms: Incorporate custom branding into a virtual patient waiting room. Include video and text materials, check patient wait times and see when patients are ready for appointments. 
  • Schedule Visits: Set availability for on-demand visits and scheduled appointments. Patients can schedule follow-up appointments immediately after a visit. 
  • Online Payment: Generate invoices for remote visits and set up online credit card payments. Require patient payment prior to appointment or send bills afterward 
  • Live Support: Contact support directly from the platform via live chat functions. Reduce time spent resolving software issues and focus on patient care. 
  • E-Prescriptions: Prescribe patient medication electronically through a secure telemedicine platform. 
  • Customize Features: Access more than 250 points of configuration to customize functionality for existing workflows. Toggle features, upload custom forms and documents, and create provider profiles.  
  • Mobile Notifications: Receive mobile notifications to stay up to date with communications taking place on the platform. See when patients check in for appointments 
  • Surveys: Prompt patients with a survey upon ending a visit. Receive timely feedback on telehealth visits to enhance virtual care. 
  • Confirmations & Reminders: Automatically send patients appointment confirmations and reminders to decrease missed visits. Send confirmations and reminders through email or SMS text messages.  
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Product Ranking

#19

among all
Telemedicine Software

#25

among all
Telemedicine Software

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Analyst Rating Summary

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Analyst Ratings for Functional Requirements Customize This Data Customize This Data

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Document Management Mobile Capabilities Tele-consultation Scheduling Telehealth Billing Video Call And Messaging 75 86 85 60 95 0 25 50 75 100
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Analyst Ratings for Technical Requirements Customize This Data Customize This Data

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User Sentiment Summary

Great User Sentiment 222 reviews
Great User Sentiment 93 reviews
88%
of users recommend this product

ChARM Health has a 'great' User Satisfaction Rating of 88% when considering 222 user reviews from 2 recognized software review sites.

81%
of users recommend this product

VSee Clinic has a 'great' User Satisfaction Rating of 81% when considering 93 user reviews from 2 recognized software review sites.

4.37 (110)
4.06 (66)
4.4 (112)
4.0 (27)

Awards

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SelectHub research analysts have evaluated VSee Clinic and concluded it earns best-in-class honors for Hardware Capabilities.

Hardware Capabilities Award

Synopsis of User Ratings and Reviews

Easy Scheduling: Users appreciate the straightforward scheduling process, often mentioning that it's simple to book appointments online or through the app.
Convenient Access: Many users highlight the convenience of virtual appointments, especially for those with busy schedules or limited mobility.
Personalized Care: Users often praise the personalized approach of ChARM Health providers, noting that they feel heard and understood during consultations.
Prompt Communication: Users frequently mention the responsiveness of ChARM Health staff, with quick replies to messages and efficient appointment confirmations.
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Easy to Use: Users appreciate the platform's straightforward interface and intuitive design, making it accessible for individuals with varying levels of technical expertise. The simplicity of joining appointments and navigating the platform contributes to a positive user experience.
Reliable Connection: VSee Clinic is recognized for its stable and dependable connection quality, ensuring smooth video consultations with minimal disruptions or technical issues. This reliability is crucial for maintaining effective communication and a seamless telehealth experience.
Screen Sharing Capabilities: The platform's screen sharing feature enhances consultations by allowing healthcare providers to share medical images, test results, or educational materials directly with patients. This capability facilitates clear communication and patient education during virtual appointments.
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Limited Provider Network: Some users have reported difficulty finding a provider within their network, especially for specialized care. This can be frustrating for patients seeking specific expertise.
Technical Glitches: A few users have experienced technical issues during virtual appointments, such as audio or video problems, which can disrupt the flow of the consultation and lead to frustration.
Long Wait Times: Some users have reported long wait times for appointments, which can be inconvenient for those seeking timely medical attention. This can be particularly problematic for urgent care needs.
Limited Prescription Options: Certain users have encountered limitations in the types of prescriptions that can be filled through the platform, which may not meet their specific medical needs.
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Limited Features: VSee Clinic may not have all the features that some users need, such as the ability to easily share medical images or integrate with other healthcare software.
Technical Issues: Some users have reported experiencing technical issues with VSee Clinic, such as poor video quality or dropped calls.
Cost: VSee Clinic can be more expensive than some other telemedicine platforms, which may be a barrier for some users.
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User reviews indicate that ChARM Health is a solid option for smaller practices, particularly those looking for a user-friendly and affordable solution. The software's intuitive interface and ease of use are frequently praised, with many users highlighting the ability to onboard and start using the system within a few hours. ChARM Health's mobile-friendly application is also a major selling point, allowing staff and physicians to access patient information and important documents from anywhere, anytime. This feature is particularly valuable for practices with remote staff or those who need to access patient data on the go. However, some users have expressed concerns about the software's limited functionality compared to other, more comprehensive solutions. For example, some users have found the reporting features to be lacking, and others have noted that the software's integration with other third-party applications can be challenging. Additionally, while ChARM Health's pricing is considered competitive, some users have found the tiered pricing structure to be confusing and difficult to navigate. Overall, ChARM Health is a good option for smaller practices that are looking for a user-friendly and affordable EHR and practice management solution. The software's ease of use, mobile-friendly interface, and robust security features make it a strong contender in the market. However, larger practices or those with more complex needs may find the software's limited functionality to be a drawback.

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Stepping into the realm of telehealth, VSee Clinic emerges as a contender, sparking curiosity about its performance in the eyes of its users. Over the past year, feedback from healthcare professionals has painted a picture of both strengths and weaknesses, shaping an understanding of where VSee Clinic stands in the telehealth landscape. VSee Clinic distinguishes itself with its user-friendly interface, making it accessible even for those with limited technical expertise. The platform's intuitive design streamlines appointment scheduling, patient communication, and virtual consultations, enhancing efficiency for healthcare providers. Its robust security features, including HIPAA compliance, instill confidence in users regarding patient data protection. However, some users have expressed concerns about occasional connectivity issues and the absence of certain advanced features found in competing telehealth platforms. While VSee Clinic excels in its core functionalities, it may not encompass the full spectrum of tools required by specialists or larger healthcare institutions. VSee Clinic appears to be an ideal fit for individual practitioners and small clinics seeking a straightforward and secure telehealth solution. Its ease of use and focus on essential features cater to those who prioritize a streamlined experience without the complexities of extensive functionalities. For healthcare providers venturing into the realm of telemedicine or those with a focus on basic virtual consultations, VSee Clinic presents a valuable option. As the telehealth landscape evolves, staying informed about the latest advancements and user feedback is crucial for making informed decisions. Consider checking recent reviews and updates to ensure VSee Clinic aligns with your current needs.

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