Doxy.me vs Bluestream Health

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Our analysts compared Doxy.me vs Bluestream Health based on data from our 400+ point analysis of Telemedicine Software, user reviews and our own crowdsourced data from our free software selection platform.

Bluestream Health Software Tool

Product Basics

Doxy.me is a HIPAA-compliant solution that offers video conferencing and virtual waiting rooms to mental health practices and healthcare providers. Users can conduct HD quality video conferencing sessions while patients can chat live with the providers. A clinician dashboard helps care providers transition between sessions while listing upcoming appointments.

It records meeting histories like call duration, patient details and appointment date while allowing patients to check in online. Practices can customize waiting rooms by allowing providers to send images and videos to patients before the onset of sessions. It is accessible by any Android and iOS device.
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Bluestream Health aims to streamline care delivery for hospitals and clinics by connecting patients with doctors seamlessly. It’s intuitive and robust telehealth platform integrates video calling with medical workflows to provide patients access to heath care. It enables providers and health care professionals to fulfill the ever evolving needs of patients.

Practices depend on it for appointment scheduling, billing, reminders and more. It provides remote access functionality to increase patient satisfaction.
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Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
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Videos
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Email
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FAQ
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Knowledge Base
24/7 Live Support
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Product Insights

  • Connect From Anywhere: No downloads mean users, patients and professionals can access their appointments from any device using an up-to-date version of common web browsers, such as Google Chrome, Safari, Microsoft Edge or Mozilla Firefox. 
  • Free to Use: Basic accounts are free to use for health care professionals. Upgraded accounts with additional features and customization are available for individual providers, clinics and enterprises. 
  • Easy Patient Access: Patients do not require an account to attend appointments. Simply enter the link to a provider’s account to check in. 
  • Mobile Friendly: Use any Android or iOS mobile device to attend appointments or access an account while on the go. 
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  • Drive Operational Efficiency: With intuitive tools, streamline daily mundane tasks and increase overall productivity. Process medical billing and claims faster to optimize workflows.  
  • Avoid No-Shows: Reduce the number of no-shows considerably as patients have the freedom to book their own appointments according to their time.  
  • Improve Access: Access the website remotely from anywhere, anytime. Patients can also book appointments online 24/7. 
  • Increase Revenue: Boost the bottomline by improving productivity, optimizing processes and adding new services to provide fast and efficient care.  
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  • Security: Data is encrypted, and client information is never stored. This helps to ensure adherence to HIPAA, GDPR, PHIPA, PIPEDA, and HITECH regulations. 
  • Live Chat: Use text-based communication to connect with clients and colleagues. Available while on calls with other clients. 
  • Patient Queue: See when clients check in for appointments. Use the patient queue to then seamlessly switch between patient calls. 
  • Business Associate Agreement: All accounts are provided with a HIPAA-required BAA, including the basic, free accounts. 
  • Custom Branding: Building a brand is essential for professional organizations, even in the healthcare industry. Personalize an account to reflect the brand that patients already know and trust. 
  • Dedicated Landing Page: Patients are put at ease when arriving at a landing page that reflects the branding and reputability of a trusted health care provider. 
  • Personalized Subdomain: Patients can quickly navigate to a provider’s account by entering the custom link to that account into a web browser. 
  • Waiting Rooms: Add video, images and text to waiting rooms for patients to view before appointments. 
  • Analytics: Use the provided data relevant to trends and usage to efficiently determine areas of success and which need improvement. 
  • HD Video/Audio: High-quality video and audio offer peace of mind for healthcare professionals when it comes to conducting telemedical appointments. Be sure you see and hear everything patients have to share. 
  • Peer-to-Peer Meetings: Don’t simply connect with patients. Health care professionals with the Clinic or Enterprise packages can also connect with colleagues using video, audio and chat functions. 
  • Shared Access: Users can share access to their designated rooms with colleagues, making it easier for patients and healthcare providers when unforeseen circumstances arise. 
  • Admin Capabilities and Controls: Take control of the account through abilities such as adding and removing users, brand customization and more. 
  • Meeting History: Save time by automatically recording information about meetings with patients, such as time, date and length of an appointment. 
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  • Appointment Scheduling: Allow patients to schedule their own appointments according to their availability. Accelerate the scheduling process and pave the way for more business.  
  • Medical Billing: Automate the billing process by accepting mobile and online payments. Avoid congested queues and process bills and claims quickly.  
  • Reminders: Increase patient satisfaction by sending timely reminders to patients before their appointments.  
  • Secure Data Storage: Stay compliant with government regulations and rules like HIPAA. Employ additional security measures to keep patient data protected. 
  • Online Forms: Avoid overwhelming paperwork by providing digital forms to patients. Streamline claims processing and medical billing with online forms.  
  • Video Conferencing: Connect doctors and patients over online videos. Provide them with the option to add other specialists, if need be.  
  • Secure Messaging: Offer secure, HIPAA-compliant messaging to patients so they can connect with physicians for minor queries and skip a trip to the care facility. 
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Product Ranking

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#45

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Analyst Rating Summary

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64
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96
78
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Analyst Ratings for Functional Requirements Customize This Data Customize This Data

Doxy.me
Bluestream Health
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Document Management Mobile Capabilities Tele-consultation Scheduling Telehealth Billing Video Call And Messaging 75 64 96 80 73 50 64 78 20 64 0 25 50 75 100
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Analyst Ratings for Technical Requirements Customize This Data Customize This Data

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100%
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63%
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37%
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75%
61%
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User Sentiment Summary

Excellent User Sentiment 1532 reviews
Great User Sentiment 59 reviews
90%
of users recommend this product

Doxy.me has a 'excellent' User Satisfaction Rating of 90% when considering 1532 user reviews from 3 recognized software review sites.

82%
of users recommend this product

Bluestream Health has a 'great' User Satisfaction Rating of 82% when considering 59 user reviews from 1 recognized software review sites.

4.6 (67)
n/a
4.52 (863)
4.12 (59)
4.5 (602)
n/a

Awards

Doxy.me stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award

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Synopsis of User Ratings and Reviews

Simple Interface: The platform's intuitive design allows users to easily navigate and conduct telehealth sessions without a steep learning curve. The interface is clean and uncluttered, making it easy to find the features you need.
Free Plan Availability: Doxy.me offers a free plan with basic features, making it accessible for individuals or small practices with budget constraints. The free plan includes unlimited call minutes, so you can use it for as long as you need.
HIPAA Compliance: The platform prioritizes security and privacy, adhering to HIPAA regulations to ensure the confidentiality of patient information. This is important for healthcare providers who need to protect their patients' privacy.
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Simple and Easy to Use: Many users highlight the platform's intuitive design, making it easy for both patients and providers to navigate and use, even for those who are not tech-savvy.
Reliable and Stable: Users appreciate the platform's stability and reliability, with many reporting that they rarely experience technical issues or downtime during virtual visits.
Strong Customer Support: Bluestream Health is praised for its responsive and helpful customer support team, which is readily available to assist users with any questions or issues they may encounter.
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Limited Features in Free Plan: The free plan lacks essential features like screen sharing and file transfer, hindering collaboration and information exchange during consultations.
Technical Issues: Users frequently report problems with call quality, connection stability, and video freezing, disrupting the flow of virtual appointments and frustrating both patients and providers.
Privacy Concerns: Some users have expressed concerns regarding data security and privacy, as Doxy.me collects certain user information, raising questions about its handling and potential vulnerabilities.
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Reliability Issues: Users have reported experiencing technical glitches like dropped calls and poor video quality, which can be disruptive during crucial telehealth appointments.
Limited Features: Compared to competitors, Bluestream Health lacks some advanced features that are becoming increasingly standard in telemedicine, such as screen sharing or digital signature capabilities.
User Interface: Some users find the platform's interface less intuitive than other telehealth solutions, leading to a steeper learning curve for both practitioners and patients.
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Doxy.me telemedicine software has been making waves, but like any tech, it has its fans and its critics. Users rave about how easy it is to use – even for folks who aren't tech-savvy. It's a lifesaver for those who had to quickly switch to telehealth, and patients seem to prefer it over fancier platforms because it's so straightforward. The free version is a major plus, allowing basic telemedicine visits without breaking the bank. However, some users find the video quality a bit shaky at times, especially with iffy internet connections. Plus, the customization options could use some work. Despite these hiccups, Doxy.me shines with its simplicity and affordability, making it a solid choice for healthcare providers who want a no-fuss telemedicine solution, especially solo practitioners or small clinics that are just starting out with telehealth.

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Bluestream Health users praise its user-friendliness and robust features, particularly highlighting its seamless video conferencing capabilities and intuitive interface. For instance, one user emphasized the platform's ease of use, stating that "everything is self-explanatory." However, some users have reported technical issues, such as audio or video connectivity problems and slow loading times, especially on mobile devices or with unstable internet connections. One user recounted experiencing audio dropouts during calls due to incoming calls on their phone. Despite these drawbacks, users generally appreciate Bluestream Health's value, especially its free availability for certain users during the pandemic. Many consider it a viable alternative to Teladoc, particularly for smaller practices or individual practitioners seeking a cost-effective and easy-to-use telehealth solution. Bluestream Health appears best suited for healthcare providers who prioritize ease of use and affordability, particularly those who primarily conduct telehealth consultations from desktop computers with stable internet connections. Its straightforward interface and comprehensive features make it a practical choice for individual practitioners or smaller practices seeking a streamlined telehealth solution without the bells and whistles of more complex platforms.

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Screenshots

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