Doxy.me vs ChARM Health

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Our analysts compared Doxy.me vs ChARM Health based on data from our 400+ point analysis of Telemedicine Software, user reviews and our own crowdsourced data from our free software selection platform.

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Product Basics

Doxy.me is a HIPAA-compliant solution that offers video conferencing and virtual waiting rooms to mental health practices and healthcare providers. Users can conduct HD quality video conferencing sessions while patients can chat live with the providers. A clinician dashboard helps care providers transition between sessions while listing upcoming appointments.

It records meeting histories like call duration, patient details and appointment date while allowing patients to check in online. Practices can customize waiting rooms by allowing providers to send images and videos to patients before the onset of sessions. It is accessible by any Android and iOS device.
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ChARM Health provides a cloud-based health care suite. It is designed to be an end-to-end electronic hub for health care professionals. A range of pricing tiers and add ons, including a free package, allow users to tailor it for individual needs.

Its EHR, telehealth and patient portal enable providers to stay connected with patients and store and retrieve data digitally. Functionalities such as medical billing and RCM let health care professionals spend less time manually handling financial aspects of the practice and more time engaging with patients.
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$35 Monthly, Freemium
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$0.50/Encounter, Monthly
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Windows
Mac
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Android
Chromebook
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Linux
Android
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Cloud
On-Premise
Mobile
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On-Premise
Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
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Videos
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Email
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Chat
FAQ
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Knowledge Base
24/7 Live Support
Email
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24/7 Live Support

Product Insights

  • Connect From Anywhere: No downloads mean users, patients and professionals can access their appointments from any device using an up-to-date version of common web browsers, such as Google Chrome, Safari, Microsoft Edge or Mozilla Firefox. 
  • Free to Use: Basic accounts are free to use for health care professionals. Upgraded accounts with additional features and customization are available for individual providers, clinics and enterprises. 
  • Easy Patient Access: Patients do not require an account to attend appointments. Simply enter the link to a provider’s account to check in. 
  • Mobile Friendly: Use any Android or iOS mobile device to attend appointments or access an account while on the go. 
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  • Enhance Mobility: Access files, patient medical histories and important documents from anywhere, anytime.  
  • Protect Patient Data: Safeguard patient’s medical data and sensitive information with 256-bit encryption security. Encrypted data is less vulnerable to theft.  
  • Mobile-friendly Application: Enable staff and physicians to access websites and data faster through iOS and Android mobile phones. 
  • Reduce No-shows: Send automated reminders before an appointment to reduce patient no-shows. Patients can note appointments in digital calendars so they don’t forget.  
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  • Security: Data is encrypted, and client information is never stored. This helps to ensure adherence to HIPAA, GDPR, PHIPA, PIPEDA, and HITECH regulations. 
  • Live Chat: Use text-based communication to connect with clients and colleagues. Available while on calls with other clients. 
  • Patient Queue: See when clients check in for appointments. Use the patient queue to then seamlessly switch between patient calls. 
  • Business Associate Agreement: All accounts are provided with a HIPAA-required BAA, including the basic, free accounts. 
  • Custom Branding: Building a brand is essential for professional organizations, even in the healthcare industry. Personalize an account to reflect the brand that patients already know and trust. 
  • Dedicated Landing Page: Patients are put at ease when arriving at a landing page that reflects the branding and reputability of a trusted health care provider. 
  • Personalized Subdomain: Patients can quickly navigate to a provider’s account by entering the custom link to that account into a web browser. 
  • Waiting Rooms: Add video, images and text to waiting rooms for patients to view before appointments. 
  • Analytics: Use the provided data relevant to trends and usage to efficiently determine areas of success and which need improvement. 
  • HD Video/Audio: High-quality video and audio offer peace of mind for healthcare professionals when it comes to conducting telemedical appointments. Be sure you see and hear everything patients have to share. 
  • Peer-to-Peer Meetings: Don’t simply connect with patients. Health care professionals with the Clinic or Enterprise packages can also connect with colleagues using video, audio and chat functions. 
  • Shared Access: Users can share access to their designated rooms with colleagues, making it easier for patients and healthcare providers when unforeseen circumstances arise. 
  • Admin Capabilities and Controls: Take control of the account through abilities such as adding and removing users, brand customization and more. 
  • Meeting History: Save time by automatically recording information about meetings with patients, such as time, date and length of an appointment. 
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  • Audio/Video Consultations: Use secure audio/video calls to virtually meet with patients while adhering to HIPAA requirements. 
  • Secure Messaging: Use secure, text-based communication to communicate with colleagues and patients while adhering to HIPAA regulations. 
  • No Downloads: Utilize laptops and tablets to access a suite of medical programs without having to download software. Download a mobile app for on-the-go access. 
  • Screen Sharing: Offer two-way screen sharing for providers and patients. Use this functionality to virtually receive documents from patients or share medical information with colleagues and clients. 
  • Connection Speed: Adapts to users’ connection speeds, allowing more extensive clientele coverage. Automatically switch to audio only for connections under a certain bandwidth threshold. 
  • Compliance Documents: Share compliance documents with patients prior to appointments. Spend more time focusing on clients’ health care needs instead of filling out forms. 
  • Multi-user Sessions: Hold meetings with multiple health care specialists. Enable providers to collaborate and ensure that all members of a care team remain informed of a patient’s progress. 
  • Local Recording: Reference previous consultations with clients via recording functionalities. 
  • Kiosk: Patients can communicate with physicians remotely using an established kiosk. 
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Product Ranking

#1

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Telemedicine Software

#19

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Telemedicine Software

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Analyst Rating Summary

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Analyst Ratings for Functional Requirements Customize This Data Customize This Data

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Document Management Mobile Capabilities Tele-consultation Scheduling Telehealth Billing Video Call And Messaging 75 64 96 80 73 0 25 50 75 100
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Analyst Ratings for Technical Requirements Customize This Data Customize This Data

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User Sentiment Summary

Excellent User Sentiment 1532 reviews
Great User Sentiment 222 reviews
90%
of users recommend this product

Doxy.me has a 'excellent' User Satisfaction Rating of 90% when considering 1532 user reviews from 3 recognized software review sites.

88%
of users recommend this product

ChARM Health has a 'great' User Satisfaction Rating of 88% when considering 222 user reviews from 2 recognized software review sites.

4.6 (67)
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4.52 (863)
4.37 (110)
4.5 (602)
4.4 (112)

Awards

Doxy.me stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award

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Synopsis of User Ratings and Reviews

Simple Interface: The platform's intuitive design allows users to easily navigate and conduct telehealth sessions without a steep learning curve. The interface is clean and uncluttered, making it easy to find the features you need.
Free Plan Availability: Doxy.me offers a free plan with basic features, making it accessible for individuals or small practices with budget constraints. The free plan includes unlimited call minutes, so you can use it for as long as you need.
HIPAA Compliance: The platform prioritizes security and privacy, adhering to HIPAA regulations to ensure the confidentiality of patient information. This is important for healthcare providers who need to protect their patients' privacy.
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Easy Scheduling: Users appreciate the straightforward scheduling process, often mentioning that it's simple to book appointments online or through the app.
Convenient Access: Many users highlight the convenience of virtual appointments, especially for those with busy schedules or limited mobility.
Personalized Care: Users often praise the personalized approach of ChARM Health providers, noting that they feel heard and understood during consultations.
Prompt Communication: Users frequently mention the responsiveness of ChARM Health staff, with quick replies to messages and efficient appointment confirmations.
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Limited Features in Free Plan: The free plan lacks essential features like screen sharing and file transfer, hindering collaboration and information exchange during consultations.
Technical Issues: Users frequently report problems with call quality, connection stability, and video freezing, disrupting the flow of virtual appointments and frustrating both patients and providers.
Privacy Concerns: Some users have expressed concerns regarding data security and privacy, as Doxy.me collects certain user information, raising questions about its handling and potential vulnerabilities.
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Limited Provider Network: Some users have reported difficulty finding a provider within their network, especially for specialized care. This can be frustrating for patients seeking specific expertise.
Technical Glitches: A few users have experienced technical issues during virtual appointments, such as audio or video problems, which can disrupt the flow of the consultation and lead to frustration.
Long Wait Times: Some users have reported long wait times for appointments, which can be inconvenient for those seeking timely medical attention. This can be particularly problematic for urgent care needs.
Limited Prescription Options: Certain users have encountered limitations in the types of prescriptions that can be filled through the platform, which may not meet their specific medical needs.
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Doxy.me telemedicine software has been making waves, but like any tech, it has its fans and its critics. Users rave about how easy it is to use – even for folks who aren't tech-savvy. It's a lifesaver for those who had to quickly switch to telehealth, and patients seem to prefer it over fancier platforms because it's so straightforward. The free version is a major plus, allowing basic telemedicine visits without breaking the bank. However, some users find the video quality a bit shaky at times, especially with iffy internet connections. Plus, the customization options could use some work. Despite these hiccups, Doxy.me shines with its simplicity and affordability, making it a solid choice for healthcare providers who want a no-fuss telemedicine solution, especially solo practitioners or small clinics that are just starting out with telehealth.

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User reviews indicate that ChARM Health is a solid option for smaller practices, particularly those looking for a user-friendly and affordable solution. The software's intuitive interface and ease of use are frequently praised, with many users highlighting the ability to onboard and start using the system within a few hours. ChARM Health's mobile-friendly application is also a major selling point, allowing staff and physicians to access patient information and important documents from anywhere, anytime. This feature is particularly valuable for practices with remote staff or those who need to access patient data on the go. However, some users have expressed concerns about the software's limited functionality compared to other, more comprehensive solutions. For example, some users have found the reporting features to be lacking, and others have noted that the software's integration with other third-party applications can be challenging. Additionally, while ChARM Health's pricing is considered competitive, some users have found the tiered pricing structure to be confusing and difficult to navigate. Overall, ChARM Health is a good option for smaller practices that are looking for a user-friendly and affordable EHR and practice management solution. The software's ease of use, mobile-friendly interface, and robust security features make it a strong contender in the market. However, larger practices or those with more complex needs may find the software's limited functionality to be a drawback.

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