Doxy.me vs Healthie

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Our analysts compared Doxy.me vs Healthie based on data from our 400+ point analysis of Telemedicine Software, user reviews and our own crowdsourced data from our free software selection platform.

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Product Basics

Doxy.me is a HIPAA-compliant solution that offers video conferencing and virtual waiting rooms to mental health practices and healthcare providers. Users can conduct HD quality video conferencing sessions while patients can chat live with the providers. A clinician dashboard helps care providers transition between sessions while listing upcoming appointments.

It records meeting histories like call duration, patient details and appointment date while allowing patients to check in online. Practices can customize waiting rooms by allowing providers to send images and videos to patients before the onset of sessions. It is accessible by any Android and iOS device.
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Healthie is a cloud-hosted solution designed for practitioners in the health and wellness industry to enhance, manage and launch client care. It offers charting, appointment scheduling, billing, video conferencing, goal setting and tracking. It helps nutritionists, dietitians and health coaches schedule appointments and allow clients to make online bookings using an embedded calendar.

Two-way video calling helps health care professionals efficiently follow up on client progress. Users can sync calendars with Google, iCal and Outlook for real-time updates and to avoid overbookings. It sends automatic appointment reminders to clients, facilitates communication between clients and health care providers while sending out message blasts to large groups. Customizable chart templates are available in common formats like SOAP and ADIME.
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$35 Monthly, Freemium
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Tailored to your specific needs
$45 Monthly, Freemium
Get a free price quote
Tailored to your specific needs
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Windows
Mac
Linux
Android
Chromebook
Windows
Mac
Linux
Android
Chromebook
Cloud
On-Premise
Mobile
Cloud
On-Premise
Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
In Person
Live Online
Videos
Webinars
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support

Product Insights

  • Connect From Anywhere: No downloads mean users, patients and professionals can access their appointments from any device using an up-to-date version of common web browsers, such as Google Chrome, Safari, Microsoft Edge or Mozilla Firefox. 
  • Free to Use: Basic accounts are free to use for health care professionals. Upgraded accounts with additional features and customization are available for individual providers, clinics and enterprises. 
  • Easy Patient Access: Patients do not require an account to attend appointments. Simply enter the link to a provider’s account to check in. 
  • Mobile Friendly: Use any Android or iOS mobile device to attend appointments or access an account while on the go. 
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  • Personalize Onboarding: Streamline the admission process with customized questionnaires and electronic forms sent directly to patients.  
  • Simplify Appointment Scheduling: Provide patients the freedom to book their appointments online according to their convenient time slots.  
  • Optimize Payment: Simplify payment options by activating online modes. In addition, offer subscription-based services to engage more customers.  
  • Increase Revenue: Leverage the one-stop-shop benefits such as a client engagement portal and electronic paperworks to attract more customers.  
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  • Security: Data is encrypted, and client information is never stored. This helps to ensure adherence to HIPAA, GDPR, PHIPA, PIPEDA, and HITECH regulations. 
  • Live Chat: Use text-based communication to connect with clients and colleagues. Available while on calls with other clients. 
  • Patient Queue: See when clients check in for appointments. Use the patient queue to then seamlessly switch between patient calls. 
  • Business Associate Agreement: All accounts are provided with a HIPAA-required BAA, including the basic, free accounts. 
  • Custom Branding: Building a brand is essential for professional organizations, even in the healthcare industry. Personalize an account to reflect the brand that patients already know and trust. 
  • Dedicated Landing Page: Patients are put at ease when arriving at a landing page that reflects the branding and reputability of a trusted health care provider. 
  • Personalized Subdomain: Patients can quickly navigate to a provider’s account by entering the custom link to that account into a web browser. 
  • Waiting Rooms: Add video, images and text to waiting rooms for patients to view before appointments. 
  • Analytics: Use the provided data relevant to trends and usage to efficiently determine areas of success and which need improvement. 
  • HD Video/Audio: High-quality video and audio offer peace of mind for healthcare professionals when it comes to conducting telemedical appointments. Be sure you see and hear everything patients have to share. 
  • Peer-to-Peer Meetings: Don’t simply connect with patients. Health care professionals with the Clinic or Enterprise packages can also connect with colleagues using video, audio and chat functions. 
  • Shared Access: Users can share access to their designated rooms with colleagues, making it easier for patients and healthcare providers when unforeseen circumstances arise. 
  • Admin Capabilities and Controls: Take control of the account through abilities such as adding and removing users, brand customization and more. 
  • Meeting History: Save time by automatically recording information about meetings with patients, such as time, date and length of an appointment. 
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  • Client Engagement Portal: Communicate directly to a client’s individual portal. View and respond to clients’ entries, such as food logs and journals, to provide feedback in real time. 
    • Secure Messaging: Maintain HIPAA compliance using secure, text-based messaging features. 
    • Synced Wearable Devices: Sync personal, wearable devices to an account, such as Fitbit, Google Fit and Apple Health, to automatically track data. 
    • Metrics Logging: Clients and providers can log data using built-in or custom metrics to monitor health trends. 
  • Electronic Paperwork: Send paperwork to clients to complete and sign electronically. Track intake progress and receive notifications when forms are completed. 
  • Scheduling: Set recurring and one-time availability, appointment types and location, whether in-person or virtually, so clients can book appointments online. 
    • Synced Calendars: Sync your schedule to personal calendars, such as Google, iCal and Outlook. 
    • Automated Reminders: Send appointment reminders and confirmations to clients using SMS messages, emails and push notifications. 
  • Wellness Programs: Offer online programs with fixed or rolling start dates, create a drip-out feed for content and add individual programs to specific client profiles. 
  • Telehealth: Virtually communicate with clients using a web portal or mobile app. Access client information, charts and forms and take notes in the same portal while conducting appointments. Providers can use screen sharing functionality to provide information to clients. 
    • Secure Video: Video appointments are end-to-end encrypted to ensure providers adhere to HIPAA regulations. 
    • Webinars: Upload recorded materials to share with clients and team members or add to purchasable packages. 
    • Group Sessions: Hold group sessions for clients using HIPAA-compliant Zoom directly from the platform without linking your personal Zoom account. 
  • Billing: Send invoices and receive payments electronically. Uses PCI-compliant Stripe software to process and deliver payments directly to the bank account on file. 
    • Subscription Services: Customize services to include recurring fees at specific time intervals that are automatically charged to a client’s account. 
    • Add-on Packages: Create content and service packages for clients to purchase in addition to a base package. 
    • Notifications: Receive notices for failed transactions or when a card on file is about to expire. 
  • Insurance and Superbills: Auto-fill features assist in generating superbills and CMS-1500 forms to submit claims for insurance reimbursement. 
  • Mobile App: Clients and providers can access health and wellness portals using a free mobile app compatible with iOS and Android. 
  • Cloud-based EHR: Manage business and client information from anywhere using a secure, HIPAA-compliant EHR platform. 
    • Templates: Standardize care across team members using common templates, such as ADIME and SOAP, or create custom templates. 
  • API: Purchase this package to allow access to the API. Build a custom telehealth and wellness EHR platform using the foundation set out in the API to tailor the platform to a practice’s specific needs. 
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Product Ranking

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#13

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Analyst Rating Summary

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Analyst Ratings for Functional Requirements Customize This Data Customize This Data

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Document Management Mobile Capabilities Tele-consultation Scheduling Telehealth Billing Video Call And Messaging 75 64 96 80 73 0 25 50 75 100
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User Sentiment Summary

Excellent User Sentiment 1532 reviews
Great User Sentiment 59 reviews
90%
of users recommend this product

Doxy.me has a 'excellent' User Satisfaction Rating of 90% when considering 1532 user reviews from 3 recognized software review sites.

86%
of users recommend this product

Healthie has a 'great' User Satisfaction Rating of 86% when considering 59 user reviews from 2 recognized software review sites.

4.6 (67)
4.3 (3)
4.52 (863)
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4.5 (602)
4.3 (56)

Awards

Doxy.me stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award

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Synopsis of User Ratings and Reviews

Simple Interface: The platform's intuitive design allows users to easily navigate and conduct telehealth sessions without a steep learning curve. The interface is clean and uncluttered, making it easy to find the features you need.
Free Plan Availability: Doxy.me offers a free plan with basic features, making it accessible for individuals or small practices with budget constraints. The free plan includes unlimited call minutes, so you can use it for as long as you need.
HIPAA Compliance: The platform prioritizes security and privacy, adhering to HIPAA regulations to ensure the confidentiality of patient information. This is important for healthcare providers who need to protect their patients' privacy.
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Streamlined Scheduling: Users praise the platform's intuitive calendar interface, which simplifies appointment scheduling and reduces administrative burden for both practitioners and clients.
Client Engagement Tools: Features such as secure messaging, document sharing, and food logging resonate with users, as they foster closer client relationships and support ongoing communication outside of scheduled sessions.
Customizable Experience: Healthie's flexibility to tailor branding, forms, and workflows to individual business needs is frequently commended by users seeking a personalized touch.
Billing and Insurance: The platform's integrated billing features, including support for insurance claims, streamline financial operations and reduce administrative hassles for practitioners.
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Limited Features in Free Plan: The free plan lacks essential features like screen sharing and file transfer, hindering collaboration and information exchange during consultations.
Technical Issues: Users frequently report problems with call quality, connection stability, and video freezing, disrupting the flow of virtual appointments and frustrating both patients and providers.
Privacy Concerns: Some users have expressed concerns regarding data security and privacy, as Doxy.me collects certain user information, raising questions about its handling and potential vulnerabilities.
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Limited Functionality: Users express frustration with limitations in charting, billing, and telehealth features. They desire more customizable options and advanced tools for a smoother workflow.
Technical Issues: Users cite experiencing glitches, error messages, and occasional system outages, impacting appointment scheduling, billing, and client communication.
Customer Support Challenges: Response times for support requests are a common concern. Some users express dissatisfaction with the level of technical expertise and helpfulness from customer service.
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Doxy.me telemedicine software has been making waves, but like any tech, it has its fans and its critics. Users rave about how easy it is to use – even for folks who aren't tech-savvy. It's a lifesaver for those who had to quickly switch to telehealth, and patients seem to prefer it over fancier platforms because it's so straightforward. The free version is a major plus, allowing basic telemedicine visits without breaking the bank. However, some users find the video quality a bit shaky at times, especially with iffy internet connections. Plus, the customization options could use some work. Despite these hiccups, Doxy.me shines with its simplicity and affordability, making it a solid choice for healthcare providers who want a no-fuss telemedicine solution, especially solo practitioners or small clinics that are just starting out with telehealth.

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Is Healthie a picture of perfect health for healthcare providers, or does it need a checkup? User reviews from the past year indicate that Healthie is a robust platform with a generally positive reception. Users rave about its user-friendliness, highlighting the platform's intuitive design and helpful tutorial videos that enable a quick start for healthcare practitioners. The software shines with its comprehensive suite of features, including telehealth capabilities, electronic health record (EHR) management, and tools specifically designed for behavioral health. Users particularly appreciate the customization options, allowing them to tailor the platform to their specific needs, whether they offer fitness, nutrition, or wellness services. A standout strength is Healthie's exceptional customer support, praised for its proactive approach in addressing user queries and ensuring a smooth experience. However, no software is without its shortcomings. Some users have expressed that Healthie's billing feature, while functional, could be more intuitive and robust, especially for practices dealing with complex insurance claims. While Healthie offers a degree of integration with third-party applications, users note that expanding these integrations would further enhance the platform's versatility. Overall, Healthie emerges as a top contender in the healthcare software market. Its strengths lie in its user-friendliness, comprehensive features, and stellar customer support. While the billing functionality could benefit from some improvements and expanded integrations, Healthie proves to be a valuable asset for healthcare providers looking to streamline their practice management, telehealth services, and client engagement. Its adaptability makes it suitable for a wide range of healthcare professionals, from dietitians and therapists to physicians and wellness coaches.

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