Healthie vs ChARM Health

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Our analysts compared Healthie vs ChARM Health based on data from our 400+ point analysis of Telemedicine Software, user reviews and our own crowdsourced data from our free software selection platform.

Healthie Software Tool
ChARM Health Software Tool

Product Basics

Healthie is a cloud-hosted solution designed for practitioners in the health and wellness industry to enhance, manage and launch client care. It offers charting, appointment scheduling, billing, video conferencing, goal setting and tracking. It helps nutritionists, dietitians and health coaches schedule appointments and allow clients to make online bookings using an embedded calendar.

Two-way video calling helps health care professionals efficiently follow up on client progress. Users can sync calendars with Google, iCal and Outlook for real-time updates and to avoid overbookings. It sends automatic appointment reminders to clients, facilitates communication between clients and health care providers while sending out message blasts to large groups. Customizable chart templates are available in common formats like SOAP and ADIME.
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ChARM Health provides a cloud-based health care suite. It is designed to be an end-to-end electronic hub for health care professionals. A range of pricing tiers and add ons, including a free package, allow users to tailor it for individual needs.

Its EHR, telehealth and patient portal enable providers to stay connected with patients and store and retrieve data digitally. Functionalities such as medical billing and RCM let health care professionals spend less time manually handling financial aspects of the practice and more time engaging with patients.
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$45 Monthly, Freemium
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Tailored to your specific needs
$0.50/Encounter, Monthly
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Tailored to your specific needs
Small 
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Large 
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Windows
Mac
Linux
Android
Chromebook
Windows
Mac
Linux
Android
Chromebook
Cloud
On-Premise
Mobile
Cloud
On-Premise
Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
In Person
Live Online
Videos
Webinars
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support

Product Insights

  • Personalize Onboarding: Streamline the admission process with customized questionnaires and electronic forms sent directly to patients.  
  • Simplify Appointment Scheduling: Provide patients the freedom to book their appointments online according to their convenient time slots.  
  • Optimize Payment: Simplify payment options by activating online modes. In addition, offer subscription-based services to engage more customers.  
  • Increase Revenue: Leverage the one-stop-shop benefits such as a client engagement portal and electronic paperworks to attract more customers.  
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  • Enhance Mobility: Access files, patient medical histories and important documents from anywhere, anytime.  
  • Protect Patient Data: Safeguard patient’s medical data and sensitive information with 256-bit encryption security. Encrypted data is less vulnerable to theft.  
  • Mobile-friendly Application: Enable staff and physicians to access websites and data faster through iOS and Android mobile phones. 
  • Reduce No-shows: Send automated reminders before an appointment to reduce patient no-shows. Patients can note appointments in digital calendars so they don’t forget.  
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  • Client Engagement Portal: Communicate directly to a client’s individual portal. View and respond to clients’ entries, such as food logs and journals, to provide feedback in real time. 
    • Secure Messaging: Maintain HIPAA compliance using secure, text-based messaging features. 
    • Synced Wearable Devices: Sync personal, wearable devices to an account, such as Fitbit, Google Fit and Apple Health, to automatically track data. 
    • Metrics Logging: Clients and providers can log data using built-in or custom metrics to monitor health trends. 
  • Electronic Paperwork: Send paperwork to clients to complete and sign electronically. Track intake progress and receive notifications when forms are completed. 
  • Scheduling: Set recurring and one-time availability, appointment types and location, whether in-person or virtually, so clients can book appointments online. 
    • Synced Calendars: Sync your schedule to personal calendars, such as Google, iCal and Outlook. 
    • Automated Reminders: Send appointment reminders and confirmations to clients using SMS messages, emails and push notifications. 
  • Wellness Programs: Offer online programs with fixed or rolling start dates, create a drip-out feed for content and add individual programs to specific client profiles. 
  • Telehealth: Virtually communicate with clients using a web portal or mobile app. Access client information, charts and forms and take notes in the same portal while conducting appointments. Providers can use screen sharing functionality to provide information to clients. 
    • Secure Video: Video appointments are end-to-end encrypted to ensure providers adhere to HIPAA regulations. 
    • Webinars: Upload recorded materials to share with clients and team members or add to purchasable packages. 
    • Group Sessions: Hold group sessions for clients using HIPAA-compliant Zoom directly from the platform without linking your personal Zoom account. 
  • Billing: Send invoices and receive payments electronically. Uses PCI-compliant Stripe software to process and deliver payments directly to the bank account on file. 
    • Subscription Services: Customize services to include recurring fees at specific time intervals that are automatically charged to a client’s account. 
    • Add-on Packages: Create content and service packages for clients to purchase in addition to a base package. 
    • Notifications: Receive notices for failed transactions or when a card on file is about to expire. 
  • Insurance and Superbills: Auto-fill features assist in generating superbills and CMS-1500 forms to submit claims for insurance reimbursement. 
  • Mobile App: Clients and providers can access health and wellness portals using a free mobile app compatible with iOS and Android. 
  • Cloud-based EHR: Manage business and client information from anywhere using a secure, HIPAA-compliant EHR platform. 
    • Templates: Standardize care across team members using common templates, such as ADIME and SOAP, or create custom templates. 
  • API: Purchase this package to allow access to the API. Build a custom telehealth and wellness EHR platform using the foundation set out in the API to tailor the platform to a practice’s specific needs. 
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  • Audio/Video Consultations: Use secure audio/video calls to virtually meet with patients while adhering to HIPAA requirements. 
  • Secure Messaging: Use secure, text-based communication to communicate with colleagues and patients while adhering to HIPAA regulations. 
  • No Downloads: Utilize laptops and tablets to access a suite of medical programs without having to download software. Download a mobile app for on-the-go access. 
  • Screen Sharing: Offer two-way screen sharing for providers and patients. Use this functionality to virtually receive documents from patients or share medical information with colleagues and clients. 
  • Connection Speed: Adapts to users’ connection speeds, allowing more extensive clientele coverage. Automatically switch to audio only for connections under a certain bandwidth threshold. 
  • Compliance Documents: Share compliance documents with patients prior to appointments. Spend more time focusing on clients’ health care needs instead of filling out forms. 
  • Multi-user Sessions: Hold meetings with multiple health care specialists. Enable providers to collaborate and ensure that all members of a care team remain informed of a patient’s progress. 
  • Local Recording: Reference previous consultations with clients via recording functionalities. 
  • Kiosk: Patients can communicate with physicians remotely using an established kiosk. 
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Product Ranking

#13

among all
Telemedicine Software

#19

among all
Telemedicine Software

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User Sentiment Summary

Great User Sentiment 59 reviews
Great User Sentiment 222 reviews
86%
of users recommend this product

Healthie has a 'great' User Satisfaction Rating of 86% when considering 59 user reviews from 2 recognized software review sites.

88%
of users recommend this product

ChARM Health has a 'great' User Satisfaction Rating of 88% when considering 222 user reviews from 2 recognized software review sites.

4.3 (3)
n/a
n/a
4.37 (110)
4.3 (56)
4.4 (112)

Synopsis of User Ratings and Reviews

Streamlined Scheduling: Users praise the platform's intuitive calendar interface, which simplifies appointment scheduling and reduces administrative burden for both practitioners and clients.
Client Engagement Tools: Features such as secure messaging, document sharing, and food logging resonate with users, as they foster closer client relationships and support ongoing communication outside of scheduled sessions.
Customizable Experience: Healthie's flexibility to tailor branding, forms, and workflows to individual business needs is frequently commended by users seeking a personalized touch.
Billing and Insurance: The platform's integrated billing features, including support for insurance claims, streamline financial operations and reduce administrative hassles for practitioners.
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Easy Scheduling: Users appreciate the straightforward scheduling process, often mentioning that it's simple to book appointments online or through the app.
Convenient Access: Many users highlight the convenience of virtual appointments, especially for those with busy schedules or limited mobility.
Personalized Care: Users often praise the personalized approach of ChARM Health providers, noting that they feel heard and understood during consultations.
Prompt Communication: Users frequently mention the responsiveness of ChARM Health staff, with quick replies to messages and efficient appointment confirmations.
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Limited Functionality: Users express frustration with limitations in charting, billing, and telehealth features. They desire more customizable options and advanced tools for a smoother workflow.
Technical Issues: Users cite experiencing glitches, error messages, and occasional system outages, impacting appointment scheduling, billing, and client communication.
Customer Support Challenges: Response times for support requests are a common concern. Some users express dissatisfaction with the level of technical expertise and helpfulness from customer service.
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Limited Provider Network: Some users have reported difficulty finding a provider within their network, especially for specialized care. This can be frustrating for patients seeking specific expertise.
Technical Glitches: A few users have experienced technical issues during virtual appointments, such as audio or video problems, which can disrupt the flow of the consultation and lead to frustration.
Long Wait Times: Some users have reported long wait times for appointments, which can be inconvenient for those seeking timely medical attention. This can be particularly problematic for urgent care needs.
Limited Prescription Options: Certain users have encountered limitations in the types of prescriptions that can be filled through the platform, which may not meet their specific medical needs.
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Is Healthie a picture of perfect health for healthcare providers, or does it need a checkup? User reviews from the past year indicate that Healthie is a robust platform with a generally positive reception. Users rave about its user-friendliness, highlighting the platform's intuitive design and helpful tutorial videos that enable a quick start for healthcare practitioners. The software shines with its comprehensive suite of features, including telehealth capabilities, electronic health record (EHR) management, and tools specifically designed for behavioral health. Users particularly appreciate the customization options, allowing them to tailor the platform to their specific needs, whether they offer fitness, nutrition, or wellness services. A standout strength is Healthie's exceptional customer support, praised for its proactive approach in addressing user queries and ensuring a smooth experience. However, no software is without its shortcomings. Some users have expressed that Healthie's billing feature, while functional, could be more intuitive and robust, especially for practices dealing with complex insurance claims. While Healthie offers a degree of integration with third-party applications, users note that expanding these integrations would further enhance the platform's versatility. Overall, Healthie emerges as a top contender in the healthcare software market. Its strengths lie in its user-friendliness, comprehensive features, and stellar customer support. While the billing functionality could benefit from some improvements and expanded integrations, Healthie proves to be a valuable asset for healthcare providers looking to streamline their practice management, telehealth services, and client engagement. Its adaptability makes it suitable for a wide range of healthcare professionals, from dietitians and therapists to physicians and wellness coaches.

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User reviews indicate that ChARM Health is a solid option for smaller practices, particularly those looking for a user-friendly and affordable solution. The software's intuitive interface and ease of use are frequently praised, with many users highlighting the ability to onboard and start using the system within a few hours. ChARM Health's mobile-friendly application is also a major selling point, allowing staff and physicians to access patient information and important documents from anywhere, anytime. This feature is particularly valuable for practices with remote staff or those who need to access patient data on the go. However, some users have expressed concerns about the software's limited functionality compared to other, more comprehensive solutions. For example, some users have found the reporting features to be lacking, and others have noted that the software's integration with other third-party applications can be challenging. Additionally, while ChARM Health's pricing is considered competitive, some users have found the tiered pricing structure to be confusing and difficult to navigate. Overall, ChARM Health is a good option for smaller practices that are looking for a user-friendly and affordable EHR and practice management solution. The software's ease of use, mobile-friendly interface, and robust security features make it a strong contender in the market. However, larger practices or those with more complex needs may find the software's limited functionality to be a drawback.

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