Mend vs ChARM Health

Last Updated:

Our analysts compared Mend vs ChARM Health based on data from our 400+ point analysis of Telemedicine Software, user reviews and our own crowdsourced data from our free software selection platform.

ChARM Health Software Tool

Product Basics

Mend is an integrated AI-enabled solution for medical practices to streamline patient engagement and telehealth services. It enables secure one-on-one or group telehealth and telepsychiatry sessions with remote accessibility from any device. It also streamlines intake and appointment scheduling and lets patients self-schedule and receive intake forms, reminders and more. Practices can utilize its unique predictive module to minimize no-shows and cancellations and maximize revenues.

HIPAA Compliant, practices can connect it to the rest of their clinical workflows with ease. Customers can opt for its Free, Now or Pro plan with varying degrees of functionality, training and support.
read more...
ChARM Health provides a cloud-based health care suite. It is designed to be an end-to-end electronic hub for health care professionals. A range of pricing tiers and add ons, including a free package, allow users to tailor it for individual needs.

Its EHR, telehealth and patient portal enable providers to stay connected with patients and store and retrieve data digitally. Functionalities such as medical billing and RCM let health care professionals spend less time manually handling financial aspects of the practice and more time engaging with patients.
read more...
$295 Monthly
Get a free price quote
Tailored to your specific needs
$0.50/Encounter, Monthly
Get a free price quote
Tailored to your specific needs
Small 
i
Medium 
i
Large 
i
Small 
i
Medium 
i
Large 
i
Windows
Mac
Linux
Android
Chromebook
Windows
Mac
Linux
Android
Chromebook
Cloud
On-Premise
Mobile
Cloud
On-Premise
Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
In Person
Live Online
Videos
Webinars
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support

Product Insights

  • Enhanced Patient Access: Mend simplifies the process for patients to connect with healthcare providers, making medical consultations more accessible from the comfort of their homes.
  • Improved Efficiency: Automates administrative tasks such as scheduling and follow-ups, allowing healthcare staff to focus more on patient care rather than paperwork.
  • Reduced No-Shows: With automated reminders and easy rescheduling options, Mend significantly decreases the rate of missed appointments, optimizing healthcare providers' time.
  • Increased Patient Satisfaction: Offers a user-friendly platform that enhances the patient experience by providing convenient access to care and reducing wait times.
  • Secure Data Handling: Ensures the confidentiality and security of patient data with robust encryption and compliance with healthcare regulations, such as HIPAA.
  • Scalable Solutions: Mend caters to healthcare providers of all sizes, offering scalable solutions that grow with your practice, from solo practitioners to large healthcare systems.
  • Comprehensive Telehealth Features: Supports a wide range of telemedicine services, including video consultations, messaging, and digital intake forms, facilitating a seamless virtual care experience.
  • Enhanced Communication: Enables efficient communication between patients and healthcare providers through secure messaging, improving care coordination and patient outcomes.
  • Cost-Effective: By reducing no-shows and optimizing administrative tasks, Mend helps healthcare providers save on operational costs and increase revenue.
  • Analytics and Reporting: Provides valuable insights into practice performance and patient engagement, allowing for data-driven decisions to enhance service delivery.
read more...
  • Enhance Mobility: Access files, patient medical histories and important documents from anywhere, anytime.  
  • Protect Patient Data: Safeguard patient’s medical data and sensitive information with 256-bit encryption security. Encrypted data is less vulnerable to theft.  
  • Mobile-friendly Application: Enable staff and physicians to access websites and data faster through iOS and Android mobile phones. 
  • Reduce No-shows: Send automated reminders before an appointment to reduce patient no-shows. Patients can note appointments in digital calendars so they don’t forget.  
read more...
  • Telemedicine/Telepsychiatry: Provide device-agnostic HIPAA-compliant individual or group telemedicine sessions with HD video, low bandwidth requirements, secure messaging with timestamps and a virtual waiting room. Offers a drawing canvas, screen and file sharing. 
  • Patient Scheduling: View and manage all kinds of appointments, including recurring and virtual appointments, and handle reschedules and cancellations. Patients can self-schedule from the practice website and receive reminders via text, email or call. 
  • Digital Forms and Resources: Enable patients to fill intake and registration forms digitally through secure links. Send any digital content, such as medical records, videos, treatment plans, surveys and more through links. 
  • Predictive Analytics: Leverage its historical data-driven machine learning algorithm to predict no-shows and cancellations with over 90% accuracy. 
  • Interoperability: Offers a huge list of prebuilt EMR, EHR and PMS integrations with complete calendar and patient data sync to seamlessly integrate patient engagement with other practice workflows. It offers a configurable API to facilitate custom integrations. 
  • Security and Compliance: Maintain data compliance and security with HIPAA-compliant telemedicine, predictive analytics and patient messaging, self-scheduling, appointment reminders and registration. Ensures compliance with various other regulations, such as HITECH, E-Sign, COPPA and more. 
read more...
  • Audio/Video Consultations: Use secure audio/video calls to virtually meet with patients while adhering to HIPAA requirements. 
  • Secure Messaging: Use secure, text-based communication to communicate with colleagues and patients while adhering to HIPAA regulations. 
  • No Downloads: Utilize laptops and tablets to access a suite of medical programs without having to download software. Download a mobile app for on-the-go access. 
  • Screen Sharing: Offer two-way screen sharing for providers and patients. Use this functionality to virtually receive documents from patients or share medical information with colleagues and clients. 
  • Connection Speed: Adapts to users’ connection speeds, allowing more extensive clientele coverage. Automatically switch to audio only for connections under a certain bandwidth threshold. 
  • Compliance Documents: Share compliance documents with patients prior to appointments. Spend more time focusing on clients’ health care needs instead of filling out forms. 
  • Multi-user Sessions: Hold meetings with multiple health care specialists. Enable providers to collaborate and ensure that all members of a care team remain informed of a patient’s progress. 
  • Local Recording: Reference previous consultations with clients via recording functionalities. 
  • Kiosk: Patients can communicate with physicians remotely using an established kiosk. 
read more...

Product Ranking

#10

among all
Telemedicine Software

#19

among all
Telemedicine Software

Find out who the leaders are

Analyst Rating Summary

84
we're gathering data
88
we're gathering data
86
we're gathering data
93
we're gathering data
Show More Show More

Analyst Ratings for Functional Requirements Customize This Data Customize This Data

Mend
ChARM Health
+ Add Product + Add Product
Document Management Mobile Capabilities Tele-consultation Scheduling Telehealth Billing Video Call And Messaging 88 86 93 80 96 0 25 50 75 100
88%
0%
12%
we're gathering data
N/A
we're gathering data
N/A
we're gathering data
N/A
80%
0%
20%
we're gathering data
N/A
we're gathering data
N/A
we're gathering data
N/A
93%
0%
7%
we're gathering data
N/A
we're gathering data
N/A
we're gathering data
N/A
80%
0%
20%
we're gathering data
N/A
we're gathering data
N/A
we're gathering data
N/A
95%
0%
5%
we're gathering data
N/A
we're gathering data
N/A
we're gathering data
N/A

Analyst Ratings for Technical Requirements Customize This Data Customize This Data

0%
0%
100%
we're gathering data
N/A
we're gathering data
N/A
we're gathering data
N/A
75%
0%
25%
we're gathering data
N/A
we're gathering data
N/A
we're gathering data
N/A
67%
0%
33%
we're gathering data
N/A
we're gathering data
N/A
we're gathering data
N/A

User Sentiment Summary

Great User Sentiment 793 reviews
Great User Sentiment 222 reviews
86%
of users recommend this product

Mend has a 'great' User Satisfaction Rating of 86% when considering 793 user reviews from 3 recognized software review sites.

88%
of users recommend this product

ChARM Health has a 'great' User Satisfaction Rating of 88% when considering 222 user reviews from 2 recognized software review sites.

4.7 (19)
n/a
4.37 (499)
4.37 (110)
4.1 (275)
4.4 (112)

Awards

SelectHub research analysts have evaluated Mend and concluded it earns best-in-class honors for Video call and Messaging.

Video call and Messaging Award

we're gathering data

Synopsis of User Ratings and Reviews

Convenient and Accessible: Mend offers a user-friendly platform for scheduling and attending virtual appointments, eliminating the need for physical travel and reducing wait times. The platform is accessible from various devices, including smartphones and computers, making it convenient for patients to connect with healthcare providers from the comfort of their own homes.
Wide Range of Specialties: Mend provides access to a diverse network of healthcare professionals across various specialties, including primary care, mental health, and specialized care. This allows patients to find the appropriate provider for their specific needs without the limitations of geographical location.
Secure and HIPAA Compliant: Mend prioritizes patient privacy and data security by adhering to HIPAA regulations. The platform employs encryption and other security measures to protect sensitive health information, ensuring confidentiality and compliance with industry standards.
Show more
Easy Scheduling: Users appreciate the straightforward scheduling process, often mentioning that it's simple to book appointments online or through the app.
Convenient Access: Many users highlight the convenience of virtual appointments, especially for those with busy schedules or limited mobility.
Personalized Care: Users often praise the personalized approach of ChARM Health providers, noting that they feel heard and understood during consultations.
Prompt Communication: Users frequently mention the responsiveness of ChARM Health staff, with quick replies to messages and efficient appointment confirmations.
Show more
Limited Scope of Care: Mend primarily focuses on urgent care needs, so it may not be suitable for individuals seeking specialized medical attention or ongoing chronic disease management.
Technology Dependence: The platform's reliance on technology can pose challenges for users with limited digital literacy or those in areas with unreliable internet connectivity.
Insurance Coverage: While Mend accepts various insurance plans, coverage and out-of-pocket costs can vary, potentially leading to unexpected expenses for patients.
Show more
Limited Provider Network: Some users have reported difficulty finding a provider within their network, especially for specialized care. This can be frustrating for patients seeking specific expertise.
Technical Glitches: A few users have experienced technical issues during virtual appointments, such as audio or video problems, which can disrupt the flow of the consultation and lead to frustration.
Long Wait Times: Some users have reported long wait times for appointments, which can be inconvenient for those seeking timely medical attention. This can be particularly problematic for urgent care needs.
Limited Prescription Options: Certain users have encountered limitations in the types of prescriptions that can be filled through the platform, which may not meet their specific medical needs.
Show more

Mend has carved out a unique space for itself in the realm of task management software, particularly for telemedicine. User feedback over the past year highlights its strengths, weaknesses, and what sets it apart from the competition. Reviewers consistently praise Mend for its user-friendly interface and intuitive design, making it easy for healthcare professionals to navigate and manage their tasks efficiently. The platform's automation features, such as appointment scheduling and reminders, are also highly valued for their ability to streamline workflows and reduce administrative burdens. However, some users note that Mend's customization options could be more extensive, particularly for larger healthcare practices with complex workflows. Compared to similar products, Mend stands out with its robust telemedicine integration, allowing for seamless virtual consultations and remote patient monitoring. This feature has proven to be invaluable for healthcare providers seeking to expand their reach and provide more accessible care options. Additionally, Mend's focus on security and compliance ensures that sensitive patient data is protected, which is a critical consideration for healthcare organizations. In conclusion, Mend is best suited for healthcare professionals and practices looking for a user-friendly, telemedicine-focused task management solution. Its intuitive design, automation features, and emphasis on security make it an ideal choice for those seeking to improve efficiency and enhance patient care in the digital age. It's important to note that the software landscape evolves rapidly, so it's always a good idea to check for the latest information and updates directly from Mend and other providers to make the most informed decision for your needs.

Show more

User reviews indicate that ChARM Health is a solid option for smaller practices, particularly those looking for a user-friendly and affordable solution. The software's intuitive interface and ease of use are frequently praised, with many users highlighting the ability to onboard and start using the system within a few hours. ChARM Health's mobile-friendly application is also a major selling point, allowing staff and physicians to access patient information and important documents from anywhere, anytime. This feature is particularly valuable for practices with remote staff or those who need to access patient data on the go. However, some users have expressed concerns about the software's limited functionality compared to other, more comprehensive solutions. For example, some users have found the reporting features to be lacking, and others have noted that the software's integration with other third-party applications can be challenging. Additionally, while ChARM Health's pricing is considered competitive, some users have found the tiered pricing structure to be confusing and difficult to navigate. Overall, ChARM Health is a good option for smaller practices that are looking for a user-friendly and affordable EHR and practice management solution. The software's ease of use, mobile-friendly interface, and robust security features make it a strong contender in the market. However, larger practices or those with more complex needs may find the software's limited functionality to be a drawback.

Show more

Screenshots

Top Alternatives in Telemedicine Software


Amwell

Bluestream Health

Caregility

Doxy.me

EpicCare

Klara

MDLIVE

NextGen Enterprise

SnapMD

swyMed

Teladoc Health

Updox

VidyoHealth

ViTel Net

VSee Clinic

Related Categories

Head-to-Head Comparison

WE DISTILL IT INTO REAL REQUIREMENTS, COMPARISON REPORTS, PRICE GUIDES and more...

Compare products
Comparison Report
Just drag this link to the bookmark bar.
?
Table settings