Spruce Health vs Caregility

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Our analysts compared Spruce Health vs Caregility based on data from our 400+ point analysis of Telemedicine Software, user reviews and our own crowdsourced data from our free software selection platform.

Spruce Health Software Tool

Product Basics

Spruce Health is a HIPAA-compliant digital care solution that streamlines audio, messaging and video communication with patients. It automates workflows and shares files securely while offering capabilities like data analytics, call forwarding, rotation scheduling and reporting.

A centralized inbox helps connect providers with patients and colleagues, manages patient requests, receives voicemails, and sends personalized responses. Practices can use an alternate phone number to receive patient texts, voicemails, calls and send or receive faxes. Physicians can customize alerts, share notes and collaborate with teams while sending invitation links to patients for account setup. It helps clinics boost patient engagement by sending clinical questionnaires for feedback and follow-ups.
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Caregility connects physicians with patients across the care continuum with interactive communication devices. Clinicians can conduct virtual visits, clinical consultations and remote patient/device monitoring to streamline care delivery. It provides HIPAA-compliant audio and video communication systems that work in both acute and ambulatory settings.

It’s systems provide a myriad of features to physicians and clinic staff such as medical device interoperability, patient profiles and more. It supports over 1,300 hospitals across the health care sector.
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Android
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On-Premise
Mobile
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On-Premise
Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
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Videos
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Email
Phone
Chat
FAQ
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Knowledge Base
24/7 Live Support
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24/7 Live Support

Product Insights

  • Improve Communications: Leverage video and audio tools to set up virtual meets with patients from anywhere. 
  • Increase Productivity: Automate common workflow and responses to save time and focus on revenue driven tasks. 
  • Grow Revenue: With automated workflows, focus attention and freed up time to grow the business and attract more customers. 
  • Effective Documentation: Send pre-approved questionnaires and medical forms to patients online during an appointment to accelerate the process. 
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  • Reduce Costs: Reduce bedside monitoring and communication costs with seamless video and audio communication tools. 
  • Offer Patient Access: Allow patients to access and update their medical files and book appointments. Provide patients access to their health care plans to also boost the bottomline. 
  • Automate Clinical Processes: With integrations and an intuitive product suite, streamline mundane processes and daily tasks.  
  • Remain Complaint: Protect sensitive and valuable patient information from theft with HIPAA-compliant video and audio communication systems.  
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  • Secure Messaging: Communicate with patients via a mobile app or web platform using text-based chat functions. 
  • Visit Screening: Send clinical questionnaires to patients. Patients complete questionnaires via the mobile app or web portal, where it is added to a patient-specific conversation thread. 
  • Video Calling: Speak with patients face to face from anywhere using HIPAA-compliant video functions. 
  • File Sharing: Attach files for images, audio, video and text through secure messaging and video call functions. 
  • Secure Notes: Attach internal notes to patient conversation threads. Maintain note visibility for all team members but not patients.  
  • Business Phone Number: Set up a business phone number through the platform. Select the preferred area code for a practice. 
  • Secure Voicemail: Access voicemails through individual patient or colleague conversation threads. Listen to voicemails directly from the conversation thread at any time. 
  • Voicemail Transcription: Enable this function to quickly access the contents of voicemails without immediately listening. 
  • Electronic Fax: Send and receive important documents that require signatures. Cover pages are automatically generated based on contents added to a message field. 
  • Shared Team Inbox: Collectively access an inbox to collaborate with colleagues and provide team-based patient care and communication. 
  • Tasks: Assign tasks to team members to prioritize duties, increase workflow productivity and accomplish more. 
  • Schedule Messages: Set dates and times to automatically send messages at a later point. 
  • Workflow Automation: Streamline communication and patient care by automating frequently used functions. Set triggers, conditions and actions to dictate when automated functions take place. 
  • Bulk Messaging: Save time communicating general information to patients. Send identical messages to up to 500 patients with bulk messaging functionality. 
  • Tags: Categorize communications with team members and patients. Search by category to access relevant content. 
  • Digital Payments: Send patient payment requests and receive online payments in-app or through the web portal. 
  • Notifications: Customize web and mobile notifications to control how and when notifications appear. Enable pop-up notifications for the web portal and push notifications for the mobile app. 
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  • Patient Profiles: Create patient profiles to provide comprehensive information about the patient to the physician. 
  • Flexible Communications: Leverage live video and audio connections to monitor patients’ health and act swiftly in case of an emergency. 
  • Customizable Wait Rooms: Provide a better clinic experience to patients with attractive wait rooms. Customize the room with wallpapers and place interactive objects for patients.  
  • In-Room Alerts: Create alerts to notify staff and physicians in a moment. In case of emergency, the system sends alerts to the nurses notifying them of the situation.  
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Product Ranking

#22

among all
Telemedicine Software

#30

among all
Telemedicine Software

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Analyst Rating Summary

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Analyst Ratings for Functional Requirements Customize This Data Customize This Data

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Document Management Mobile Capabilities Tele-consultation Scheduling Telehealth Billing Video Call And Messaging 81 100 83 60 95 0 25 50 75 100
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Analyst Ratings for Technical Requirements Customize This Data Customize This Data

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User Sentiment Summary

Good User Sentiment 30 reviews
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74%
of users recommend this product

Spruce Health has a 'good' User Satisfaction Rating of 74% when considering 30 user reviews from 3 recognized software review sites.

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4.8 (2)
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3.45 (22)
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4.2 (6)
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Awards

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SelectHub research analysts have evaluated Caregility and concluded it earns best-in-class honors for Mobile Capabilities and Integrations.

Mobile Capabilities Award
Integrations Award

Synopsis of User Ratings and Reviews

Easy Scheduling: Users appreciate the convenience of booking appointments online, often within the same day or the next day, which is especially helpful for urgent needs.
Convenient Access: Many users highlight the ease of connecting with a doctor from the comfort of their homes, eliminating the need for travel and waiting room time.
Personalized Care: Users often mention feeling heard and understood by their providers, who take the time to listen to their concerns and provide tailored advice.
Prompt Communication: Users appreciate the quick response times from Spruce Health providers, whether it's receiving test results or getting answers to follow-up questions.
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Reduced Hospital Readmissions: Caregility can help to reduce hospital readmissions by providing patients with remote monitoring and care. This can help to identify and address potential problems early on, before they lead to a readmission.
Improved Patient Outcomes: Caregility can help to improve patient outcomes by providing patients with access to specialists and other healthcare providers who may not be available in their local area. This can help to ensure that patients receive the best possible care, regardless of their location.
Increased Patient Satisfaction: Caregility can help to increase patient satisfaction by providing patients with a more convenient and accessible way to receive care. This can help to improve the overall patient experience and make it more likely that patients will adhere to their treatment plans.
Reduced Healthcare Costs: Caregility can help to reduce healthcare costs by preventing unnecessary hospital readmissions and by providing patients with more efficient care. This can help to save money for both patients and healthcare providers.
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Limited Doctor Availability: Some users have reported difficulty scheduling appointments with specific doctors, especially for urgent care needs. This can be frustrating for patients who need immediate medical attention.
Technical Glitches: A few users have experienced technical issues during video calls, such as poor video quality or audio dropouts. These glitches can disrupt the consultation and make it difficult to communicate effectively.
Prescription Delays: Some users have reported delays in receiving their prescriptions after a virtual consultation. This can be problematic for patients who rely on medication for ongoing health conditions.
Lack of Personalization: Some users have felt that the virtual consultations lacked the personalized touch of in-person visits. This can be a concern for patients who prefer a more comprehensive and tailored approach to their healthcare.
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Limited Functionality: The platform may not offer the full range of features required for comprehensive telehealth, such as electronic health record (EHR) integration or the ability to conduct virtual physical exams.
Usability Issues: The user interface can be challenging to navigate, particularly for those with limited technical expertise. This can lead to frustration and a negative user experience.
Technical Problems: Users have reported experiencing technical issues such as poor video quality, audio problems, and connectivity disruptions. These issues can disrupt telehealth sessions and hinder the delivery of quality care.
Customer Support: Some users have expressed dissatisfaction with the level of customer support provided by Caregility. This can be a significant concern for healthcare providers who rely on prompt and efficient technical assistance to ensure the smooth operation of their telehealth services.
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Spruce Health is a popular telemedicine platform that boasts a large user base and positive reviews. Users praise its HIPAA-compliant communication features, which allow for secure messaging, video calls, and file sharing. The platform's ease of use and integration with other healthcare systems are also highly regarded. Spruce Health's ability to streamline workflows and improve patient communication is a major selling point for many users. For example, one user mentioned that Spruce Health helped them manage their high call volume, while another user highlighted the platform's ability to save time and improve patient care. Spruce Health's focus on privacy and security is also a key differentiator, as users appreciate the platform's commitment to protecting sensitive patient information. However, some users have expressed concerns about Spruce Health's pricing, which they find to be relatively high compared to other telemedicine platforms. Additionally, some users have reported issues with the platform's technical performance, such as slow loading times and occasional glitches. Despite these drawbacks, Spruce Health remains a popular choice for healthcare providers who value secure communication, streamlined workflows, and improved patient engagement. Spruce Health is best suited for healthcare providers who are looking for a comprehensive telemedicine platform that offers a wide range of features, including secure messaging, video calls, file sharing, and workflow automation. The platform is particularly well-suited for practices with a high volume of patients, as it can help to streamline communication and improve efficiency. Spruce Health is also a good choice for providers who prioritize patient privacy and security, as the platform is HIPAA-compliant and offers robust security features.

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Caregility's telehealth software has received positive feedback from users, who appreciate its ability to facilitate virtual care and remote patient monitoring. The platform's strengths lie in its user-friendly interface, comprehensive features, and strong security measures. Users have highlighted the ease of use, particularly for both clinicians and patients, as a significant advantage. The platform's features, such as virtual consultations, remote patient monitoring, and chronic care management tools, have been praised for their effectiveness in improving patient care and outcomes. Additionally, Caregility's robust security measures ensure patient data privacy and compliance with industry regulations, which is crucial in the healthcare sector. However, some users have noted that Caregility's pricing can be a barrier for smaller healthcare organizations. Additionally, while the platform offers a wide range of features, some users have expressed a desire for more customization options to tailor the software to their specific needs. Despite these limitations, Caregility remains a popular choice for healthcare providers seeking a reliable and comprehensive telehealth solution. Its ease of use, comprehensive features, and strong security make it well-suited for hospitals, clinics, and other healthcare organizations looking to implement or enhance their virtual care capabilities.

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