Teladoc Health vs Healthie

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Our analysts compared Teladoc Health vs Healthie based on data from our 400+ point analysis of Telemedicine Software, user reviews and our own crowdsourced data from our free software selection platform.

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Product Basics

Teladoc Health is an online solution that connects health care professionals to patients via app, video and phone. Patients can receive prescriptions and medical attention online without visiting doctors in person. It provides services for overall wellbeing, acute illnesses and complex health care needs.

Patients can schedule a voice or video call with a certified doctor and complete a medical history form online. Doctors can use it to prescribe medication, except controlled substances, and get them electronically delivered to patients through pharmacies. Native mobile apps for iOS and Android help patients schedule online appointments from anywhere.
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Healthie is a cloud-hosted solution designed for practitioners in the health and wellness industry to enhance, manage and launch client care. It offers charting, appointment scheduling, billing, video conferencing, goal setting and tracking. It helps nutritionists, dietitians and health coaches schedule appointments and allow clients to make online bookings using an embedded calendar.

Two-way video calling helps health care professionals efficiently follow up on client progress. Users can sync calendars with Google, iCal and Outlook for real-time updates and to avoid overbookings. It sends automatic appointment reminders to clients, facilitates communication between clients and health care providers while sending out message blasts to large groups. Customizable chart templates are available in common formats like SOAP and ADIME.
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$89/Visit, Usage-Based
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$45 Monthly, Freemium
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Tailored to your specific needs
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Android
Chromebook
Windows
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Cloud
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Mobile
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Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
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Videos
Webinars
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Email
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Knowledge Base
24/7 Live Support

Product Insights

  • Follow Patient Journeys: Stay in loop of patients’ medical journeys, recording their clinical activity. Make informed decisions to provide better care according to their symptoms. 
  • Streamline Workflows: Optimize current clinical workflows by integrating automated systems. Increase patient satisfaction with faster and efficient diagnosis. 
  • Accessibility: Gain access to patients’ medical files quickly from anywhere, anytime. Help patients make informed decisions about their care plans. 
  • Provide Virtual Care: Empower physicians to expand their reach with video call software and provide quick care remotely. 
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  • Personalize Onboarding: Streamline the admission process with customized questionnaires and electronic forms sent directly to patients.  
  • Simplify Appointment Scheduling: Provide patients the freedom to book their appointments online according to their convenient time slots.  
  • Optimize Payment: Simplify payment options by activating online modes. In addition, offer subscription-based services to engage more customers.  
  • Increase Revenue: Leverage the one-stop-shop benefits such as a client engagement portal and electronic paperworks to attract more customers.  
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  • Secure Video: Connect with patients using secure, HIPAA-compliant video calls to hold appointments remotely. 
    • Connect Embedded: Embed video functions directly into a provider’s EHR and other third-party applications to seamlessly incorporate video communication into an existing workflow. 
  • User Dashboard: View and customize the components of a single provider’s virtual health care platform in a single place. 
    • Patient Queue: See when patients check in for appointments. Set filters to prioritize patient appointments. 
    • Daily Snapshot: View a snapshot of a particular day’s scheduled appointments, meetings and events. 
  • Modules: Customize workflow modules to view a patient’s continuous health care progress in a single place. Combine modules to further customize workflows. 
    • Intake: Take the patient intake process online with customized forms. Automate the process with self-check-in services. 
    • Coordinator: Access communications in real time to stay connected with patients and colleagues. Receive notifications for scheduled and on-demand appointments, including locations — whether online or in person. 
    • Smart Notes: Take notes and document patient information during virtual visits. Connect smart notes to an EHR system to keep patient information together and accessible from anywhere. 
    • Imaging: Securely store images, such as X-rays, alongside patient records. Use the enterprise viewer to access images across a health care network. 
    • Analytics: Access data related to patients, clinical outcomes and finances in real time. 
  • Cloud-based: Connect and store health care records online so they’re accessible from anywhere, anytime. 
  • Scheduling: Incorporate online scheduling into an existing workflow. Allow patients to virtually schedule appointments or request on-demand care. 
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  • Client Engagement Portal: Communicate directly to a client’s individual portal. View and respond to clients’ entries, such as food logs and journals, to provide feedback in real time. 
    • Secure Messaging: Maintain HIPAA compliance using secure, text-based messaging features. 
    • Synced Wearable Devices: Sync personal, wearable devices to an account, such as Fitbit, Google Fit and Apple Health, to automatically track data. 
    • Metrics Logging: Clients and providers can log data using built-in or custom metrics to monitor health trends. 
  • Electronic Paperwork: Send paperwork to clients to complete and sign electronically. Track intake progress and receive notifications when forms are completed. 
  • Scheduling: Set recurring and one-time availability, appointment types and location, whether in-person or virtually, so clients can book appointments online. 
    • Synced Calendars: Sync your schedule to personal calendars, such as Google, iCal and Outlook. 
    • Automated Reminders: Send appointment reminders and confirmations to clients using SMS messages, emails and push notifications. 
  • Wellness Programs: Offer online programs with fixed or rolling start dates, create a drip-out feed for content and add individual programs to specific client profiles. 
  • Telehealth: Virtually communicate with clients using a web portal or mobile app. Access client information, charts and forms and take notes in the same portal while conducting appointments. Providers can use screen sharing functionality to provide information to clients. 
    • Secure Video: Video appointments are end-to-end encrypted to ensure providers adhere to HIPAA regulations. 
    • Webinars: Upload recorded materials to share with clients and team members or add to purchasable packages. 
    • Group Sessions: Hold group sessions for clients using HIPAA-compliant Zoom directly from the platform without linking your personal Zoom account. 
  • Billing: Send invoices and receive payments electronically. Uses PCI-compliant Stripe software to process and deliver payments directly to the bank account on file. 
    • Subscription Services: Customize services to include recurring fees at specific time intervals that are automatically charged to a client’s account. 
    • Add-on Packages: Create content and service packages for clients to purchase in addition to a base package. 
    • Notifications: Receive notices for failed transactions or when a card on file is about to expire. 
  • Insurance and Superbills: Auto-fill features assist in generating superbills and CMS-1500 forms to submit claims for insurance reimbursement. 
  • Mobile App: Clients and providers can access health and wellness portals using a free mobile app compatible with iOS and Android. 
  • Cloud-based EHR: Manage business and client information from anywhere using a secure, HIPAA-compliant EHR platform. 
    • Templates: Standardize care across team members using common templates, such as ADIME and SOAP, or create custom templates. 
  • API: Purchase this package to allow access to the API. Build a custom telehealth and wellness EHR platform using the foundation set out in the API to tailor the platform to a practice’s specific needs. 
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Product Ranking

#11

among all
Telemedicine Software

#13

among all
Telemedicine Software

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Analyst Rating Summary

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Analyst Ratings for Functional Requirements Customize This Data Customize This Data

Teladoc Health
Healthie
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Document Management Mobile Capabilities Tele-consultation Scheduling Telehealth Billing Video Call And Messaging 100 100 93 80 67 0 25 50 75 100
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User Sentiment Summary

Poor User Sentiment 99 reviews
Great User Sentiment 59 reviews
51%
of users recommend this product

Teladoc Health has a 'poor' User Satisfaction Rating of 51% when considering 99 user reviews from 3 recognized software review sites.

86%
of users recommend this product

Healthie has a 'great' User Satisfaction Rating of 86% when considering 59 user reviews from 2 recognized software review sites.

1.4 (5)
4.3 (3)
2.6 (65)
n/a
2.7 (29)
4.3 (56)

Awards

SelectHub research analysts have evaluated Teladoc Health and concluded it earns best-in-class honors for Document Management and Mobile Capabilities.

Document Management Award
Mobile Capabilities Award

No awards.

Synopsis of User Ratings and Reviews

Convenience: Users appreciate the ability to access healthcare from the comfort of their own homes, eliminating the need to travel to a doctor's office or clinic. This is particularly beneficial for individuals with mobility issues, busy schedules, or those residing in remote areas with limited healthcare options.
Cost-Effectiveness: Teladoc Health often presents a more affordable alternative to traditional in-person medical visits, especially for individuals with high-deductible health plans or those without insurance. The platform's transparent pricing structure allows users to understand the costs upfront, avoiding unexpected medical bills.
Wide Range of Services: Teladoc Health offers a comprehensive selection of healthcare services, encompassing non-emergency medical care, mental health support, and dermatology consultations. This diverse range of services caters to various healthcare needs, providing users with a convenient one-stop solution.
Accessibility: Teladoc Health's services are available 24/7, ensuring that users can access medical care whenever needed, even outside of regular office hours or on weekends. This accessibility is particularly valuable for addressing urgent healthcare concerns or managing chronic conditions that require ongoing monitoring.
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Streamlined Scheduling: Users praise the platform's intuitive calendar interface, which simplifies appointment scheduling and reduces administrative burden for both practitioners and clients.
Client Engagement Tools: Features such as secure messaging, document sharing, and food logging resonate with users, as they foster closer client relationships and support ongoing communication outside of scheduled sessions.
Customizable Experience: Healthie's flexibility to tailor branding, forms, and workflows to individual business needs is frequently commended by users seeking a personalized touch.
Billing and Insurance: The platform's integrated billing features, including support for insurance claims, streamline financial operations and reduce administrative hassles for practitioners.
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Limited Scope of Care: The platform may not be suitable for urgent medical issues or complex diagnoses requiring in-person examinations or specialized equipment.
Technical Issues: Connectivity problems or glitches with the platform can disrupt appointments and hinder the quality of care.
Wait Times: Depending on doctor availability and demand, patients may experience significant wait times for appointments.
Insurance Coverage: While Teladoc accepts many insurance plans, coverage and out-of-pocket costs can vary, potentially limiting accessibility for some patients.
Continuity of Care: Establishing ongoing relationships with specific doctors can be challenging, potentially impacting the continuity of care for patients with chronic conditions or complex medical histories.
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Limited Functionality: Users express frustration with limitations in charting, billing, and telehealth features. They desire more customizable options and advanced tools for a smoother workflow.
Technical Issues: Users cite experiencing glitches, error messages, and occasional system outages, impacting appointment scheduling, billing, and client communication.
Customer Support Challenges: Response times for support requests are a common concern. Some users express dissatisfaction with the level of technical expertise and helpfulness from customer service.
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Teladoc Health, a prominent player in this space, has attracted a range of user feedback, offering valuable insights into its strengths and weaknesses. Users frequently commend Teladoc Health for its accessibility and user-friendly interface. The ability to connect with healthcare professionals remotely through video conferencing, chat, or phone calls resonates with individuals seeking convenient care options. This is particularly beneficial for those residing in remote areas with limited access to in-person medical services or those with mobility issues. Teladoc Health's extensive network of doctors further enhances its appeal, as users often report ease in finding available physicians. However, Teladoc Health is not without its drawbacks. A recurring concern among users is the cost associated with the service. The pricing structure, which may involve subscription fees or per-consultation charges, can be a deterrent for budget-conscious individuals. Additionally, while Teladoc Health boasts a large network of doctors, availability can vary depending on location and specialty. Some users have expressed frustration with longer wait times or difficulty finding specialists within their network. In comparison to competitors like Amwell and Doctor on Demand, Teladoc Health distinguishes itself through its comprehensive range of services, encompassing primary care, mental health support, and chronic condition management. This breadth of offerings caters to diverse healthcare needs, making it a suitable choice for individuals seeking a holistic virtual care solution. Considering its strengths and weaknesses, Teladoc Health emerges as an ideal option for individuals prioritizing convenience and accessibility in their healthcare experience. Its user-friendly platform and extensive network of doctors make it particularly well-suited for those with busy schedules, limited mobility, or residing in underserved areas. However, individuals with cost constraints or requiring specialized care may need to explore alternative options or carefully evaluate the financial implications before committing to Teladoc Health.

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Is Healthie a picture of perfect health for healthcare providers, or does it need a checkup? User reviews from the past year indicate that Healthie is a robust platform with a generally positive reception. Users rave about its user-friendliness, highlighting the platform's intuitive design and helpful tutorial videos that enable a quick start for healthcare practitioners. The software shines with its comprehensive suite of features, including telehealth capabilities, electronic health record (EHR) management, and tools specifically designed for behavioral health. Users particularly appreciate the customization options, allowing them to tailor the platform to their specific needs, whether they offer fitness, nutrition, or wellness services. A standout strength is Healthie's exceptional customer support, praised for its proactive approach in addressing user queries and ensuring a smooth experience. However, no software is without its shortcomings. Some users have expressed that Healthie's billing feature, while functional, could be more intuitive and robust, especially for practices dealing with complex insurance claims. While Healthie offers a degree of integration with third-party applications, users note that expanding these integrations would further enhance the platform's versatility. Overall, Healthie emerges as a top contender in the healthcare software market. Its strengths lie in its user-friendliness, comprehensive features, and stellar customer support. While the billing functionality could benefit from some improvements and expanded integrations, Healthie proves to be a valuable asset for healthcare providers looking to streamline their practice management, telehealth services, and client engagement. Its adaptability makes it suitable for a wide range of healthcare professionals, from dietitians and therapists to physicians and wellness coaches.

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