Our analysts compared When I Work vs Time Tracker based on data from our 400+ point analysis of Time and Attendance Software, user reviews and our own crowdsourced data from our free software selection platform.
Analyst Rating
User Sentiment
When I Work is a cloud-based platform that helps design, communicate and track work schedules for hourly workers. It replaces the hassle of spreadsheets and paper schedules with a user-friendly interface for creating and publishing schedules in minutes. You get features like drag-and-drop tools, schedule and timesheet templates, customizable automation, and reporting.
It offers built-in time tracking, communication tools and payroll integrations. Employees can clock in and out directly through the native app. They can also swap shifts and submit time-off requests from their profiles. It lets you access timesheets, identify labor cost trends and control overtime expenses.
Team messaging helps you coordinate staff members and avoid over or understaffing during peak seasons. While pricing varies based on company size and required features, the platform offers a free trial and multiple subscription tiers. This allows you to choose a plan that fits your budget and specific needs.
among all Time and Attendance Software
When I Work has a 'excellent' User Satisfaction Rating of 90% when considering 1454 user reviews from 4 recognized software review sites.
Time Tracker has a 'great' User Satisfaction Rating of 86% when considering 2748 user reviews from 2 recognized software review sites.
SelectHub research analysts have evaluated When I Work and concluded it earns best-in-class honors for Compliance. When I Work stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.
According to the reviews, users praise When I Work’s user-friendly design and all-in-one features for scheduling and time tracking. The customer support team is another win — responsive and helpful via chat and email. However, the pricing structure is a point of contention for some users, with complaints about hidden fees and a lack of transparency before signing up.What truly set it apart was its affordability for small and medium businesses. The starter plan, costing just $1.50 per location per month, offers unlimited employee scheduling and auto-scheduling — features usually reserved for top-tier plans in competitors like 7Shift and Homebase.However, communication features are restricted. During testing, I could send individual and group messages, but there's no bulletin board or newsfeed functionality, and message read receipts are absent.Security is another concern. The platform lacks biometric clock-in options, opening the door to potential time theft through buddy punching. Additionally, it doesn’t support geofencing or GPS tracking. I couldn’t remotely track staff shifts to ensure they were following established procedures.Overall, When I Work offers a compelling solution for small and medium businesses with a user-friendly interface, robust features and a budget-friendly starter plan. However, be mindful of the pricing concerns and other limitations, which can be a problem for growing teams and businesses.
Navigating the crowded landscape of time and attendance software can be daunting, but eBillity's Time Tracker has carved out a niche for itself over the past decade. Recent user feedback paints a picture of a tool with clear strengths and weaknesses, making it ideal for specific use cases. Time Tracker receives consistent praise for its user-friendly interface and accurate timekeeping capabilities. Users appreciate the ability to easily manage employee time and attendance, whether they are in the office or working remotely. The software's integration with popular payroll and accounting platforms streamlines administrative tasks, saving businesses valuable time and resources. However, some users note a lack of advanced features compared to competitors like Timesheets.com, Jibble, and Rippling. Time Tracker's reporting capabilities and customization options may fall short for larger organizations with complex needs. Time Tracker's simplicity and affordability make it a compelling choice for small businesses seeking a straightforward time and attendance solution. It effectively addresses the core needs of tracking employee hours and generating accurate timesheets, without the complexity and cost of feature-rich alternatives. For businesses prioritizing ease of use and seamless integration with existing systems, Time Tracker proves to be a valuable asset.
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