When I Work vs Time Tracker

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Our analysts compared When I Work vs Time Tracker based on data from our 400+ point analysis of Time and Attendance Software, user reviews and our own crowdsourced data from our free software selection platform.

Time Tracker Software Tool

Product Basics

When I Work is a cloud-based platform that helps design, communicate and track work schedules for hourly workers. It replaces the hassle of spreadsheets and paper schedules with a user-friendly interface for creating and publishing schedules in minutes. You get features like drag-and-drop tools, schedule and timesheet templates, customizable automation, and reporting.

It offers built-in time tracking, communication tools and payroll integrations. Employees can clock in and out directly through the native app. They can also swap shifts and submit time-off requests from their profiles. It lets you access timesheets, identify labor cost trends and control overtime expenses.

Team messaging helps you coordinate staff members and avoid over or understaffing during peak seasons. While pricing varies based on company size and required features, the platform offers a free trial and multiple subscription tiers. This allows you to choose a plan that fits your budget and specific needs.

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Time Tracker is an integrated time history management software made by eBility. It provides records, encourages employee accountability, facilitates remote work functionality and allows managers to approve or deny records. Bundle it with invoicing, automated reporting and scheduling for total time and employee support. Streamline timekeeping and HR processes for businesses in any field.

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$2.50/User, Monthly
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Tailored to your specific needs
$7.20/User, Monthly
Get a free price quote
Tailored to your specific needs
Small
Medium
Large
Small
Medium
Large
Windows
Mac
Linux
Android
Chromebook
Windows
Mac
Linux
Android
Chromebook
Cloud
On-Premise
Mobile
Cloud
On-Premise
Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
In Person
Live Online
Videos
Webinars
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support

Product Insights

  • Top-Ranked Scheduling Solution: When I Work stands out as a leader in employee scheduling, with an analyst rating of 85 in our research. This puts it alongside industry heavyweights like Deputy (87) and 7Shifts (86). It offers a comprehensive set of features, including scheduling, time tracking and team communications, all of which are ready to use immediately, reducing setup time.
  • Effortless Shift Management: Our research shows that When I Work offers 96% of tools for creating and managing employee shifts out-of-the-box. These include everything from creating recurring shift templates and customizing layouts to features like open shift bidding and automatic vacant shift assignment. You can also add feedback, task notes, swap shifts and receive automated reminders.
  • Powerful Mobile App: The mobile app keeps everything you need for streamlined scheduling at your fingertips. It offers mobile scheduling, time tracking, geofencing, customizable push notifications and built-in chat for easy team communication.
  • Seamless Integrations: When I Work scored 92 for integrations in our analysis, effortlessly connecting with a wide range of business tools. These include accounting solutions like QuickBooks Online, Google and Apple Calendars, HR and payroll software like Rippling and Gusto, Square POS systems, and integration platforms as a service (iPaaS) such as Zapier and Tray.io.
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  • Increased Productivity: By automating the tracking of time and attendance, employees can focus more on their tasks rather than on manual record-keeping, leading to a significant boost in productivity.
  • Accurate Payroll Processing: Time Tracker ensures that the hours worked by employees are recorded accurately, reducing errors in payroll processing and ensuring that employees are paid correctly for their time.
  • Enhanced Project Management: With detailed insights into how much time is spent on each project, managers can make informed decisions about resource allocation and project timelines, improving overall project efficiency.
  • Improved Employee Satisfaction: Transparent and accurate tracking of work hours and leave balances increases trust and satisfaction among employees, as they are assured of fair treatment.
  • Compliance with Labor Laws: Time Tracker helps businesses comply with labor laws related to work hours, overtime, and breaks by maintaining accurate records, thereby reducing the risk of legal penalties.
  • Real-Time Insights: Managers gain real-time visibility into their team's attendance and productivity, allowing for timely interventions to address issues such as absenteeism or bottlenecks in workflows.
  • Flexible Work Arrangements: The software supports various work arrangements, including remote work, by tracking time accurately regardless of location, which is essential for modern, flexible workplaces.
  • Reduced Administrative Costs: Automating time and attendance tracking reduces the need for manual record-keeping, thereby lowering administrative costs associated with these tasks.
  • Streamlined Workflow: Integration with other business systems (e.g., payroll, HR management) streamlines workflows, reducing the time and effort required to manage employee data across platforms.
  • Enhanced Data Security: Time Tracker employs robust security measures to protect sensitive employee data, giving businesses and their employees peace of mind regarding their personal information.
  • Better Decision Making: The analytics provided by Time Tracker offer deep insights into labor costs and productivity trends, empowering businesses to make data-driven decisions that can improve their bottom line.
  • Customizable Reports: The ability to generate customizable reports means businesses can tailor the information to meet their specific needs, whether for internal review, stakeholder presentations, or compliance audits.
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  • Employee Scheduling: Create work schedules in one click based on employee availability and eligibility. View team availability, manage time off and track shift trades from one place. Allow employees to pick up and trade shifts while boosting workplace efficiency and productivity. Schedule multiple teams across job sites while preventing unnecessary overtime.
  • Time and Attendance: Track attendance, time off and breaks while turning any internet-connected device into an online time clock. Integrate schedules to control costs while applying pay rules. Implement an online time clock with a GPS facility for uniform clock-ins and outs across devices. Let remote employees log in and out using any device while receiving attendance data in real time.
  • Timesheets: Record weekly attendance changes into timesheets while setting differential pay rates for multiple positions. Monitor labor costs while auditing time records with labor distribution reports. Audit and approve timesheets from mobile or desktop while preventing overtime before it happens. Configure paid and unpaid breaks on schedule and time clock.
  • Shift Planning: Plan, swap and approve shifts using a mobile or desktop while empowering teams to collaborate on schedules. Ensure cost-effective shift coverage while creating schedules that work for the entire team.
  • Scalability: Start with a single team or location and scale to multiple teams across geographical locations as per business growth. Schedule multiple teams across various job sites.
  • Push Notifications: Send important messages to the entire staff in one go. Employees get email and text alerts for missed logins or outs. Notify all employees when you update or create new schedules.
  • Geo Check-In: Use GPS tracking and live map views to ensure that employees log in from their designated job sites. Monitor field staff’s real-time location, eliminating the need for employees to update their locations constantly in the office.
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  • Record Time: Submit time entries and track worked hours down to the second. Add time blocks to weekly timesheets and approve employee time submissions in one click. Avoid unplanned overtime with alerts and integrated time history edits. 
  • Mobile Apps: Download the free IOS and Android mobile apps to track and submit time remotely, even offline. Monitor who is clocked in with real-time geolocation tracking and monitored breaks. 
  • Location Verification: Log time entries with GPS tracking and real-time attendance status. Activate geofences to predetermine where and when employees and log time. Flag time entries that are out of range and accept or reject them. 
    • Increased Scope: Identify the IP addresses used by remote employees to clock in from home, the office or anywhere. 
  • Shift Accuracy: Avoid buddy punching with personalized employee pins and image capturing. Notify administrators if an entry is flagged. 
  • Scheduling Templates: Create daily, weekly and monthly individual schedules with pre-made templates, holiday exceptions and drag and drop scheduling blocks. Sync with personal calendars and alert employees to schedule changes with email notifications and in-app banners. 
  • Payments and Billing: Log billable hours expenses and receipts to create an accurate report before project billing. Generate batched expense reports and reimbursements. Create in-app invoices and track the progress from within the client portal. 
    • ACH Payments: Integrate automated clearing house Stripe and cut costs on transactions and additional credit card charges. 
  • Reporting Insights: Identify trends in logged hours, income growth, billable contractor hours and projected expenses with a customizable reporting dashboard. Export findings faster with automated reporting. 
  • Employee Time Management: Track sick leave, vacation and PTO requests. Receive notifications when administrators approve or reject them. Calculate overtime and receive reminders to submit time history. 
  • Popular Integrations: Sync platform data with leading accounting apps like QuickBooks, Gusto, Concur and Xero. 
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Product Ranking

#12

among all
Time and Attendance Software

#48

among all
Time and Attendance Software

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Analyst Rating Summary

79
73
83
31
78
94
98
88
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Employee Scheduling
Mobile Capabilities
Dashboards & Reporting
Employee Scheduling

Analyst Ratings for Functional Requirements Customize This Data Customize This Data

When I Work
Time Tracker
+ Add Product + Add Product
Compliance Dashboards & Reporting Employee Scheduling Leave & Absence Management Mobile Capabilities Platform Capabilities Project Tracking Time Clocks Time Tracking 83 78 98 80 89 84 81 41 75 31 94 88 80 62 69 83 54 83 0 25 50 75 100
83%
0%
17%
33%
0%
67%
78%
0%
22%
89%
11%
0%
100%
0%
0%
89%
0%
11%
80%
0%
20%
80%
0%
20%
86%
0%
14%
57%
0%
43%
86%
0%
14%
71%
0%
29%
83%
0%
17%
83%
0%
17%
40%
0%
60%
50%
0%
50%
75%
0%
25%
83%
0%
17%

Analyst Ratings for Technical Requirements Customize This Data Customize This Data

63%
0%
37%
50%
0%
50%

User Sentiment Summary

Excellent User Sentiment 1454 reviews
Great User Sentiment 2748 reviews
90%
of users recommend this product

When I Work has a 'excellent' User Satisfaction Rating of 90% when considering 1454 user reviews from 4 recognized software review sites.

86%
of users recommend this product

Time Tracker has a 'great' User Satisfaction Rating of 86% when considering 2748 user reviews from 2 recognized software review sites.

5.0 (11)
n/a
4.4 (286)
4.3 (333)
4.5 (1093)
4.3 (2415)
4.4 (64)
n/a

Awards

SelectHub research analysts have evaluated When I Work and concluded it earns best-in-class honors for Compliance. When I Work stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award
Compliance Award

No awards.

Synopsis of User Ratings and Reviews

Intuitive and Efficient: Users appreciate the user-friendly interface and comprehensive features that centralize managing all scheduling needs from a single app.
Prompt Customer Support: Users report getting timely and helpful assistance from the vendor’s support team through live chat and email.
Enhanced Employee Experience: The app boosts staff productivity by offering them flexible tools to control their work schedules.
Improved Integration and Accessibility: Most users have had a positive experience connecting the platform with other necessary third-party tools.
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Timesheet Automation: Time Tracker automatically captures work activities, eliminating the need for manual timesheet entries and reducing the risk of errors or forgotten tasks.
Project Budgeting: The software provides insights into project timeframes and budgets, enabling better resource allocation and project management.
Client Billing: Time Tracker simplifies client billing by generating accurate invoices based on tracked time and expenses, ensuring transparency and efficiency.
Payroll Integration: The platform integrates with payroll systems, streamlining the payroll process and ensuring accurate compensation for employees.
Compliance: Time Tracker helps businesses comply with labor regulations by accurately tracking work hours and breaks, reducing compliance risks.
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Pricing and Transparency Issues: Users have complained about the vendor’s pricing practices, which include hidden costs and a lack of clear information before signing up.
App Glitches: Users reported issues with iPhone and Android apps, particularly with tasks like staff punch-ins and location tracking using the phone’s GPS.
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Limited Functionality: Time Tracker lacks features commonly found in other time and attendance systems, such as accrual tracking and the ability to manage time off requests.
Usability Issues: The user interface can be confusing and difficult to navigate, making it challenging for employees to track their time and for managers to generate reports.
Integrations: Time Tracker has limited integrations with other business software, such as payroll and HR systems, which can create additional manual work for businesses.
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According to the reviews, users praise When I Work’s user-friendly design and all-in-one features for scheduling and time tracking. The customer support team is another win — responsive and helpful via chat and email. However, the pricing structure is a point of contention for some users, with complaints about hidden fees and a lack of transparency before signing up.What truly set it apart was its affordability for small and medium businesses. The starter plan, costing just $1.50 per location per month, offers unlimited employee scheduling and auto-scheduling — features usually reserved for top-tier plans in competitors like 7Shift and Homebase.However, communication features are restricted. During testing, I could send individual and group messages, but there's no bulletin board or newsfeed functionality, and message read receipts are absent.Security is another concern. The platform lacks biometric clock-in options, opening the door to potential time theft through buddy punching. Additionally, it doesn’t support geofencing or GPS tracking. I couldn’t remotely track staff shifts to ensure they were following established procedures.Overall, When I Work offers a compelling solution for small and medium businesses with a user-friendly interface, robust features and a budget-friendly starter plan. However, be mindful of the pricing concerns and other limitations, which can be a problem for growing teams and businesses.

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Navigating the crowded landscape of time and attendance software can be daunting, but eBillity's Time Tracker has carved out a niche for itself over the past decade. Recent user feedback paints a picture of a tool with clear strengths and weaknesses, making it ideal for specific use cases. Time Tracker receives consistent praise for its user-friendly interface and accurate timekeeping capabilities. Users appreciate the ability to easily manage employee time and attendance, whether they are in the office or working remotely. The software's integration with popular payroll and accounting platforms streamlines administrative tasks, saving businesses valuable time and resources. However, some users note a lack of advanced features compared to competitors like Timesheets.com, Jibble, and Rippling. Time Tracker's reporting capabilities and customization options may fall short for larger organizations with complex needs. Time Tracker's simplicity and affordability make it a compelling choice for small businesses seeking a straightforward time and attendance solution. It effectively addresses the core needs of tracking employee hours and generating accurate timesheets, without the complexity and cost of feature-rich alternatives. For businesses prioritizing ease of use and seamless integration with existing systems, Time Tracker proves to be a valuable asset.

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Screenshots

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