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C.H. Robinson vs 3Gtms

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Our analysts compared C.H. Robinson vs 3Gtms based on data from our 400+ point analysis of TMS Software, user reviews and our own crowdsourced data from our free software selection platform.

Overview Pricing Benefits & Features Analyst Ratings Comparison Charts User Ratings Analyst Summary Screenshots
C.H. Robinson Software Tool
3Gtms Software Tool
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Product Basics

Analyst Rating

67 Detailed Analysis

User Sentiment

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( Reviews)

Analyst Rating

65 Detailed Analysis

User Sentiment

Great User Sentiment (62 Reviews)
CH Robinson is cloud-based and offers technology, transportation network and intensive guidance to support supply chain and logistics businesses. Its specialties include global logistics transportation, supply chain and procurement management. Shippers can leverage freight services such as air, flatbed, intermodal, LTL, ocean and rail with temperature-controlled carriers.

Its supply chain modules include warehousing, consulting, last mile and cross-border deliveries, and custom guidance and compliance. It offers region-specific logistics services to companies of all sizes and types across Asia, Europe, Latin America, North America, Oceania and South Asia.
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3Gtms is a cloud tool for transport management. Its all-in-one toolset simplifies shipping for all company types. It works well for shippers, logistics providers and brokers. Users can view all processes in real time to save money, reduce effort and ensure timely delivery.

3Gtms also supports companies that deal with shipping and logistics. Shippers can control costs and deliver on time. They can also let customers manage their own shipping. Logistics providers can work efficiently and offer top-notch service. Brokers can easily find the best prices and carriers.

The solution is easy to use and offers excellent customer service. However, some users find the software hard to learn. Its pricing is tiered. Contact them for a tailor-made quote.

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Product Insights

  • Improve Visibility: Leverage end-to-end supply chain visibility, from order placement and processing to delivery. 
  • Facilitate Customs: Ensure trade compliance by decreasing uncertainty and simplifying compliance management. Offers more than 100 licensed custom brokers and 800 cross-border expert assistance to guide cross-border shipments and transactions. 
  • Customer Satisfaction: Improve customer experiences with live shipment tracking, suitable carriers and modes, and lower claims damage. Improve delivery and last-mile connectivity with vetted carrier networks. 
  • Reduce Administrative Work: Eliminate unnecessary manual administration and focus on planning with shipment transparency along with streamlined workflows. 
  • Minimize Cost: Lower supply chain expenses by approximately 7-10% with expert guidance available anytime. Compare and choose reliable carriers with the best rates using a carrier load board network within North America. 
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  • Simplify Shipping: Automate tasks with Pacejet to simplify shipping and cut costs. Calculate sizes and weights to avoid surprise carrier fees. Scan-packing with audible and visual feedback improves packing speed and accuracy. Get the best service for the right price with automatic export documentation and integration with a vast carrier network.
  • Gain Visibility: Explore optimal routes, approve offers, find shipping costs, track status and handle invoices. Collect and manage data and make quick choices using info from internal and external sources.
  • Integrate Widely: Connect your current systems with 3Gtms to unlock a powerful integration ecosystem. Combine 3Gtms with your ERP to automate data flow, removing the need for manual entry and multiple platforms. Create a single source of truth for your data and reduce errors.
  • Onboard Clients: Hire new carriers and link with DAT, RMIS and other carrier sign-up tools. Keep an eye on carriers and reduce any possible dangers.
  • Collaborate With Clients: Quickly attract new client partners and customers. Work with customers and vendors using self-service tools. Build strong ties with customers for long-term profit growth.
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  • Freight: Access customized solutions to handle multiple freight shipment types.
    • Air: Includes space and scheduling services through passenger and cargo planes using existing carrier relationships. The Global Carrier Management program provides consistent access to daily departure schedules for all air freights.
    • Flatbed: Choose from vetted cross-border flatbeds and specialized equipment, with on-request expert guidance.
    • Intermodal: Offers numerous cross-border, expedited and drayage and port services for simplified intermodal shipping globally.
    • LTL: Provides common LTL carriers to consolidate and deconsolidate freights as per space requirements. Includes expedited carriers, last-mile deliveries and insurance.
    • Ocean Shipping: Expert assistance to help analyze freight characteristics and strategize accordingly. Services include full container load, less than container load, buyer’s consolidation and expedited FCL services on Trans-Atlantic Westbound Trade lanes.
    • Rail Shipping: Provides rail shipment carrier options across Europe and Asia. Includes GPS-enabled block trains for location transparency and door-to-door services beyond the railyard.
    • Truckload: Support truckload strategies with a managed carrier pool of more than 73,000 contract carriers in North America. Supports truckload RFP operations and offers real-time tracking capabilities globally.
    • Temperature Controlled: Access a monitored network of temperature-controlled carriers on contract. Carriers are customized to sustain and deliver product and temperature-specific requirements while staying STF compliant. A team of 8,000 experts is available to handle sensitive freight.
    • Small Parcel: Offers dedicated service for seamless and cost-efficient small parcel deliveries across North America. Parcel intelligence technology provides in-depth insights to support RFP analysis, business intelligence analytics, freight payments and audits.
  • Supply Chain and Logistics:
    • Consolidation: Includes freight, retail and automotive consolidation, with forward distribution. Combine multiple-supplier orders into single shipments with pre-paid supplier and retail-direct programs.
    • Cross-Border: Provides special assistance for intra-Canada and intra-Mexico shipments. Choose between OEA and C-TPAT compliant contract carriers for mitigating shipment-related risks within intra-Mexico shipments.
    • Customs and Trade Compliance: Offers multiple services such as customs brokerage and CARM advisory, import and export compliance consulting, including assistance for trade policy auditing.
    • Last Mile: Leverage last-mile deliveries across North America. Includes curbside, in-home room of choice, in-home package removal and product assembly services.
    • Managed Procurement: Access managed procurement tools for supply chain analysis, SKU translation and order consolidation, and track and trace orders to their store locations.
    • Project Logistics: Offers logistic management solutions across South Asia, North America, Europe, the UK, Oceania and Latin America. Assists with risk assessment, holistic project management, live tracking and global multimodal solutions.
    • Consulting: Leverage live guidance from industry experts on program management, procurement, engineering, data as a service, strategic planning and trade compliance.
    • TMS: Provides customizable and dedicated small business, global services and TMS solutions. Automates transportation and supply chain management across different regions, transportation modes and channels.
    • Warehousing: Access secure warehouse spaces at crucial locations along border sides. Supports product dispersal after meeting compliance requirements.
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  • Order Management: Take orders from your ERP or order management tool. Use automation for pricing, planning and combining loads. Form processes with your routing guides or templates to handle the total order-to-payment cycle.
  • Planning and Optimization: Explore plans like multi-stop TL, direct, LTL, pool-point, cross-dock and round-trips. Optimize space and fuel efficiency and adapt to real-world conditions.
  • Carrier Sourcing: Automate carrier onboarding with options to handle contracts and market offers from load boards and rate indexes. Access advanced tendering controls like waterfall or broadcast. Link with carriers through API, EDI or email.
  • Analytics and Reporting: Use reporting tools to simplify tasks, cut costs and improve efficiency. Collect data from internal systems (OMS, ERP, WMS) and external sources (carriers, vendors and customers).
  • Workflow Automation: Set up watch lists to show color-coded alerts so users can respond fast. Automate common tasks for quick management. Use iActions to connect with other systems when needed.
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Product Ranking

#16

among all
TMS Software

#55

among all
TMS Software

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Analyst Rating Summary

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Transportation Order Management
Freight Rating and Multimodal Transport

Analyst Ratings for Functional Requirements Customize This Data Customize This Data

C.H. Robinson
3Gtms
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Claims Management Compliance And Governance Dock Scheduling And Yard Management Freight Rating And Multimodal Transport Mobile Reporting And Dashboards Transportation Order Management Transportation Sourcing And Procurement 54 80 54 81 81 75 87 41 54 64 54 88 0 75 81 79 0 25 50 75 100
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Analyst Ratings for Technical Requirements Customize This Data Customize This Data

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User Sentiment Summary

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Great User Sentiment 62 reviews
we're gathering data
87%
of users recommend this product

3Gtms has a 'great' User Satisfaction Rating of 87% when considering 62 user reviews from 3 recognized software review sites.

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3.9 (15)
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4.5 (4)
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4.5 (43)

Synopsis of User Ratings and Reviews

Extensive Carrier Network: C.H. Robinson boasts a vast network of carriers, providing shippers with more options and flexibility to move their freight efficiently. This can lead to better rates and improved service levels.
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Driver Management: All users praised this module, especially the availability of driver activity and other visibility tips.
Load Management: All users appreciated how easy it is to plan and optimize loads.
Planning and Optimization: All users agreed that the load planning options are helpful and varied.
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Limited Visibility and Control: Users have expressed concerns regarding the platform's lack of real-time tracking and limited shipment visibility, making it challenging to proactively address potential issues and optimize supply chain operations.
Technology and Integration Challenges: The platform's user interface and integration capabilities have been cited as areas for improvement. Users have reported difficulties with system navigation, data synchronization, and compatibility with existing enterprise systems, leading to inefficiencies and frustration.
Customer Support Concerns: Some users have raised concerns about the responsiveness and effectiveness of customer support, particularly in resolving complex issues or providing timely assistance. This can impact user satisfaction and the overall experience with the platform.
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Customer Support: All users expressed dissatisfaction with customer support services and slow response times.
Software Updates: All users highlighted the need for more frequent updates and alerts about them.
Learning Curve: 88% of users agreed that there’s no clear documentation on how to navigate the tool. They needed a high level of expertise in hardware, software and staff training.
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C.H. Robinson's software has received mixed reviews from users over the past year, with some praising its comprehensive features and others criticizing its complexity and customer support. Users appreciate the platform's ability to manage various aspects of transportation and logistics, including shipment tracking, carrier management, and freight quoting. The software's strength lies in its extensive network of carriers and its ability to provide real-time visibility into shipment status. However, some users find the interface to be overwhelming and difficult to navigate, particularly for those new to transportation management systems. Additionally, customer support has been cited as a weakness, with users reporting long wait times and unhelpful responses. Compared to similar products, C.H. Robinson stands out for its vast network and global reach, making it suitable for businesses with complex shipping needs. However, its complexity and customer support issues may deter smaller businesses or those seeking a more user-friendly experience. Ultimately, C.H. Robinson's software is best suited for large enterprises with extensive transportation requirements and dedicated personnel to manage the platform effectively.

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3Gtms helps shippers save money and ensure on-time deliveries. Customers can manage shipments easily. Logistics providers work better, and brokers find the best prices quickly.Key benefits include faster order management and better delivery times by optimizing routes. It works well with existing ERPs, reducing manual work and mistakes.3Gtms offers strong features for order management, planning, optimization, finding carriers and analytics. Users like its ability to manage drivers and loads despite some issues with learning and customer support.

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Screenshots

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Head-to-Head Comparison

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