C.H. Robinson vs Alpega TMS

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Our analysts compared C.H. Robinson vs Alpega TMS based on data from our 400+ point analysis of TMS Software, user reviews and our own crowdsourced data from our free software selection platform.

C.H. Robinson Software Tool

Product Basics

CH Robinson is cloud-based and offers technology, transportation network and intensive guidance to support supply chain and logistics businesses. Its specialties include global logistics transportation, supply chain and procurement management. Shippers can leverage freight services such as air, flatbed, intermodal, LTL, ocean and rail with temperature-controlled carriers.

Its supply chain modules include warehousing, consulting, last mile and cross-border deliveries, and custom guidance and compliance. It offers region-specific logistics services to companies of all sizes and types across Asia, Europe, Latin America, North America, Oceania and South Asia.
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Alpega TMS, a cloud-based SaaS platform, enables shippers from multiple industries to manage and optimize transportation. Key inclusions are sourcing and procurement, transportation planning, order and cost management, live visibility, reporting and analytics. It helps reduce carbon footprint, lower freight spending, improve capacity utilization and achieve higher ROI. Automated workflows and live fleet tracking capabilities help save time and manual effort on administration and divert focus to informed decision-making.
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Product Assistance

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Product Insights

  • Improve Visibility: Leverage end-to-end supply chain visibility, from order placement and processing to delivery. 
  • Facilitate Customs: Ensure trade compliance by decreasing uncertainty and simplifying compliance management. Offers more than 100 licensed custom brokers and 800 cross-border expert assistance to guide cross-border shipments and transactions. 
  • Customer Satisfaction: Improve customer experiences with live shipment tracking, suitable carriers and modes, and lower claims damage. Improve delivery and last-mile connectivity with vetted carrier networks. 
  • Reduce Administrative Work: Eliminate unnecessary manual administration and focus on planning with shipment transparency along with streamlined workflows. 
  • Minimize Cost: Lower supply chain expenses by approximately 7-10% with expert guidance available anytime. Compare and choose reliable carriers with the best rates using a carrier load board network within North America. 
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  • Cost Reduction: Alpega TMS optimizes route planning and load consolidation, leading to significant savings on fuel and labor costs.
  • Enhanced Visibility: Real-time tracking and monitoring of shipments provide complete transparency, allowing for proactive issue resolution.
  • Improved Compliance: The software ensures adherence to regulatory requirements by automating documentation and audit trails.
  • Increased Efficiency: Streamlined workflows and automated processes reduce manual tasks, freeing up time for strategic activities.
  • Better Customer Service: Accurate delivery estimates and real-time updates enhance customer satisfaction and trust.
  • Scalability: Alpega TMS can easily scale with your business, accommodating growth without the need for significant additional investment.
  • Data-Driven Decisions: Comprehensive analytics and reporting tools provide actionable insights, helping to make informed business decisions.
  • Risk Mitigation: Predictive analytics and risk management features help identify potential disruptions and mitigate their impact.
  • Collaboration: The platform facilitates seamless communication and collaboration between shippers, carriers, and other stakeholders.
  • Environmental Impact: Optimized routes and load planning contribute to reduced carbon emissions, supporting sustainability goals.
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  • Freight: Access customized solutions to handle multiple freight shipment types.
    • Air: Includes space and scheduling services through passenger and cargo planes using existing carrier relationships. The Global Carrier Management program provides consistent access to daily departure schedules for all air freights.
    • Flatbed: Choose from vetted cross-border flatbeds and specialized equipment, with on-request expert guidance.
    • Intermodal: Offers numerous cross-border, expedited and drayage and port services for simplified intermodal shipping globally.
    • LTL: Provides common LTL carriers to consolidate and deconsolidate freights as per space requirements. Includes expedited carriers, last-mile deliveries and insurance.
    • Ocean Shipping: Expert assistance to help analyze freight characteristics and strategize accordingly. Services include full container load, less than container load, buyer’s consolidation and expedited FCL services on Trans-Atlantic Westbound Trade lanes.
    • Rail Shipping: Provides rail shipment carrier options across Europe and Asia. Includes GPS-enabled block trains for location transparency and door-to-door services beyond the railyard.
    • Truckload: Support truckload strategies with a managed carrier pool of more than 73,000 contract carriers in North America. Supports truckload RFP operations and offers real-time tracking capabilities globally.
    • Temperature Controlled: Access a monitored network of temperature-controlled carriers on contract. Carriers are customized to sustain and deliver product and temperature-specific requirements while staying STF compliant. A team of 8,000 experts is available to handle sensitive freight.
    • Small Parcel: Offers dedicated service for seamless and cost-efficient small parcel deliveries across North America. Parcel intelligence technology provides in-depth insights to support RFP analysis, business intelligence analytics, freight payments and audits.
  • Supply Chain and Logistics:
    • Consolidation: Includes freight, retail and automotive consolidation, with forward distribution. Combine multiple-supplier orders into single shipments with pre-paid supplier and retail-direct programs.
    • Cross-Border: Provides special assistance for intra-Canada and intra-Mexico shipments. Choose between OEA and C-TPAT compliant contract carriers for mitigating shipment-related risks within intra-Mexico shipments.
    • Customs and Trade Compliance: Offers multiple services such as customs brokerage and CARM advisory, import and export compliance consulting, including assistance for trade policy auditing.
    • Last Mile: Leverage last-mile deliveries across North America. Includes curbside, in-home room of choice, in-home package removal and product assembly services.
    • Managed Procurement: Access managed procurement tools for supply chain analysis, SKU translation and order consolidation, and track and trace orders to their store locations.
    • Project Logistics: Offers logistic management solutions across South Asia, North America, Europe, the UK, Oceania and Latin America. Assists with risk assessment, holistic project management, live tracking and global multimodal solutions.
    • Consulting: Leverage live guidance from industry experts on program management, procurement, engineering, data as a service, strategic planning and trade compliance.
    • TMS: Provides customizable and dedicated small business, global services and TMS solutions. Automates transportation and supply chain management across different regions, transportation modes and channels.
    • Warehousing: Access secure warehouse spaces at crucial locations along border sides. Supports product dispersal after meeting compliance requirements.
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  • Sourcing and Procurement: Help identify suitable carriers for individual projects. Automatically collect and evaluate data while inviting trusted carriers. Conduct successful RFPs and RFIs. 
  • Transport Planning: Leverage advanced tools, including historical data and forecasting, to plan long-term strategic measures for facility locations and networks. Devise optimum modes and routes to fine-tune daily operations and shipments. 
  • Order Management: Automatically implement orders with centralized transportation flows in one portal. Upload documentation with their order in a few clicks. Receive customized notifications in real time for order delays and status changes. 
  • Cost Management: Offers live visibility into spending, including a detailed view of freight expense types. Automatically generate freight cost claims, credit notes and invoices. Supports multiple measurement units, VAT, exchange rates and international currencies. 
  • Real-Time Visibility: Track and monitor vehicles from order pickup to the point of delivery. Receive ETAs and updates for delays and facilitate exception management. Live order status data integrates with shipment data for a comprehensive view in a single dashboard. 
  • Reporting and Analytics: Access interactive reports with actionable insights on crucial transportation metrics. Includes carrier scorecards, individual performance, supplier evaluation, order rejections and freight cost. Directly imports data from automated workflows and offers standardized visibility across the channel. 
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Product Ranking

#16

among all
TMS Software

#78

among all
TMS Software

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Analyst Rating Summary

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Transportation Order Management
Transportation Order Management
Reporting and dashboards

Analyst Ratings for Functional Requirements Customize This Data Customize This Data

C.H. Robinson
Alpega TMS
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Claims Management Compliance And Governance Dock Scheduling And Yard Management Freight Rating And Multimodal Transport Mobile Reporting And Dashboards Transportation Order Management Transportation Sourcing And Procurement 54 80 54 81 81 75 87 41 55 20 80 82 67 93 98 50 0 25 50 75 100
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Analyst Ratings for Technical Requirements Customize This Data Customize This Data

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User Sentiment Summary

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Great User Sentiment 125 reviews
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82%
of users recommend this product

Alpega TMS has a 'great' User Satisfaction Rating of 82% when considering 125 user reviews from 3 recognized software review sites.

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4.11 (61)
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4.1 (61)
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4.0 (3)

Awards

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SelectHub research analysts have evaluated Alpega TMS and concluded it earns best-in-class honors for Transportation Order Management.

Transportation Order Management Award

Synopsis of User Ratings and Reviews

Extensive Carrier Network: C.H. Robinson boasts a vast network of carriers, providing shippers with more options and flexibility to move their freight efficiently. This can lead to better rates and improved service levels.
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Improved Visibility: Users appreciate the enhanced visibility into their transportation operations, enabling them to track shipments, monitor carrier performance, and identify potential bottlenecks.
Streamlined Operations: Alpega TMS helps streamline transportation planning and execution, automating tasks such as carrier selection, route optimization, and freight auditing.
Cost Savings: Users report significant cost savings through optimized routing, improved carrier negotiations, and reduced administrative overhead.
Enhanced Collaboration: The platform facilitates seamless collaboration between shippers, carriers, and other stakeholders, improving communication and coordination throughout the transportation process.
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Limited Visibility and Control: Users have expressed concerns regarding the platform's lack of real-time tracking and limited shipment visibility, making it challenging to proactively address potential issues and optimize supply chain operations.
Technology and Integration Challenges: The platform's user interface and integration capabilities have been cited as areas for improvement. Users have reported difficulties with system navigation, data synchronization, and compatibility with existing enterprise systems, leading to inefficiencies and frustration.
Customer Support Concerns: Some users have raised concerns about the responsiveness and effectiveness of customer support, particularly in resolving complex issues or providing timely assistance. This can impact user satisfaction and the overall experience with the platform.
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Cumbersome User Interface: Users have reported that the interface is not intuitive and requires extensive training to use effectively. This can lead to frustration and decreased productivity for employees who are new to the system.
Limited Customization Options: Alpega TMS offers limited customization options, making it difficult for businesses to tailor the system to their specific needs. This can be a major drawback for companies with unique workflows or complex transportation requirements.
Integration Challenges: Integrating Alpega TMS with existing business systems can be challenging, requiring significant time and resources. This can delay implementation and hinder the seamless flow of information between different departments.
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C.H. Robinson's software has received mixed reviews from users over the past year, with some praising its comprehensive features and others criticizing its complexity and customer support. Users appreciate the platform's ability to manage various aspects of transportation and logistics, including shipment tracking, carrier management, and freight quoting. The software's strength lies in its extensive network of carriers and its ability to provide real-time visibility into shipment status. However, some users find the interface to be overwhelming and difficult to navigate, particularly for those new to transportation management systems. Additionally, customer support has been cited as a weakness, with users reporting long wait times and unhelpful responses. Compared to similar products, C.H. Robinson stands out for its vast network and global reach, making it suitable for businesses with complex shipping needs. However, its complexity and customer support issues may deter smaller businesses or those seeking a more user-friendly experience. Ultimately, C.H. Robinson's software is best suited for large enterprises with extensive transportation requirements and dedicated personnel to manage the platform effectively.

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User reviews from the past year suggest a generally positive sentiment towards Alpega TMS, praising its user-friendly interface and comprehensive suite of features for managing transportation operations. Users specifically appreciate the platform's ability to streamline shipment tracking and enhance overall efficiency. However, the absence of specific details regarding comparative strengths, weaknesses, and differentiating factors makes it challenging to thoroughly assess Alpega TMS's standing against competitors like Oracle Transportation Management or Blue Yonder TMS. Without further insights into user experiences related to specific aspects such as cost-effectiveness, integration capabilities, or customer support responsiveness, it becomes difficult to pinpoint the ideal user profile for Alpega TMS. While the available information suggests potential suitability for businesses seeking to improve transportation management efficiency, a more in-depth analysis of user feedback is necessary to provide a definitive recommendation. Remember that software is constantly evolving, so checking the latest reviews and comparisons is always a good idea.

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