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C.H. Robinson vs Rose Rocket

Last Updated: November 18th, 2024

Our analysts compared C.H. Robinson vs Rose Rocket based on data from our 400+ point analysis of TMS Software, user reviews and our own crowdsourced data from our free software selection platform.

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Product Basics

CH Robinson is cloud-based and offers technology, transportation network and intensive guidance to support supply chain and logistics businesses. Its specialties include global logistics transportation, supply chain and procurement management. Shippers can leverage freight services such as air, flatbed, intermodal, LTL, ocean and rail with temperature-controlled carriers.

Its supply chain modules include warehousing, consulting, last mile and cross-border deliveries, and custom guidance and compliance. It offers region-specific logistics services to companies of all sizes and types across Asia, Europe, Latin America, North America, Oceania and South Asia.

Rose Rocket facilitates end-to-end management of transportation operations. It assists service providers in improving communications with clients, customers and systems. Its order management features enable transportation and freight providers to manage crucial steps within the order processing setup.

Dedicated customer and partner portals, a driver mobile app, real-time visibility into shipments, planning and dispatching modules, real-time reporting, and consolidated billing and invoicing are some other features.

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24/7 Live Support

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Product Insights

Improve Visibility: Leverage end-to-end supply chain visibility, from order placement and processing to delivery.
Facilitate Customs: Ensure trade compliance by decreasing uncertainty and simplifying compliance management. Offers more than 100 licensed custom brokers and 800 cross-border expert assistance to guide cross-border shipments and transactions.
Customer Satisfaction: Improve customer experiences with live shipment tracking, suitable carriers and modes, and lower claims damage. Improve delivery and last-mile connectivity with vetted carrier networks.
Reduce Administrative Work: Eliminate unnecessary manual administration and focus on planning with shipment transparency along with streamlined workflows.
Minimize Cost: Lower supply chain expenses by approximately 7-10% with expert guidance available anytime. Compare and choose reliable carriers with the best rates using a carrier load board network within North America.

Improved Efficiency: Streamline operations by automating repetitive tasks, reducing manual data entry, and minimizing errors.
Enhanced Visibility: Gain real-time insights into your supply chain with live tracking and status updates, allowing for better decision-making.
Better Communication: Facilitate seamless communication between dispatchers, drivers, and customers through integrated messaging and notifications.
Cost Savings: Optimize routes and load planning to reduce fuel consumption and operational costs, leading to significant savings.
Scalability: Easily scale your operations as your business grows, without the need for extensive additional resources or infrastructure.
Customer Satisfaction: Provide customers with accurate delivery times and proactive updates, enhancing their overall experience and trust in your service.
Data-Driven Decisions: Utilize comprehensive analytics and reporting tools to make informed decisions based on real-time data and historical trends.
Regulatory Compliance: Ensure compliance with industry regulations and standards through automated documentation and record-keeping.
Resource Optimization: Maximize the utilization of your fleet and workforce, ensuring that resources are used efficiently and effectively.
Integration Capabilities: Seamlessly integrate with other business systems such as accounting, CRM, and ERP, creating a unified workflow.

Freight: Access customized solutions to handle multiple freight shipment types.
- Air: Includes space and scheduling services through passenger and cargo planes using existing carrier relationships. The Global Carrier Management program provides consistent access to daily departure schedules for all air freights.
- Flatbed: Choose from vetted cross-border flatbeds and specialized equipment, with on-request expert guidance.
- Intermodal: Offers numerous cross-border, expedited and drayage and port services for simplified intermodal shipping globally.
- LTL: Provides common LTL carriers to consolidate and deconsolidate freights as per space requirements. Includes expedited carriers, last-mile deliveries and insurance.
- Ocean Shipping: Expert assistance to help analyze freight characteristics and strategize accordingly. Services include full container load, less than container load, buyer’s consolidation and expedited FCL services on Trans-Atlantic Westbound Trade lanes.
- Rail Shipping: Provides rail shipment carrier options across Europe and Asia. Includes GPS-enabled block trains for location transparency and door-to-door services beyond the railyard.
- Truckload: Support truckload strategies with a managed carrier pool of more than 73,000 contract carriers in North America. Supports truckload RFP operations and offers real-time tracking capabilities globally.
- Temperature Controlled: Access a monitored network of temperature-controlled carriers on contract. Carriers are customized to sustain and deliver product and temperature-specific requirements while staying STF compliant. A team of 8,000 experts is available to handle sensitive freight.
- Small Parcel: Offers dedicated service for seamless and cost-efficient small parcel deliveries across North America. Parcel intelligence technology provides in-depth insights to support RFP analysis, business intelligence analytics, freight payments and audits.
Supply Chain and Logistics:
- Consolidation: Includes freight, retail and automotive consolidation, with forward distribution. Combine multiple-supplier orders into single shipments with pre-paid supplier and retail-direct programs.
- Cross-Border: Provides special assistance for intra-Canada and intra-Mexico shipments. Choose between OEA and C-TPAT compliant contract carriers for mitigating shipment-related risks within intra-Mexico shipments.
- Customs and Trade Compliance: Offers multiple services such as customs brokerage and CARM advisory, import and export compliance consulting, including assistance for trade policy auditing.
- Last Mile: Leverage last-mile deliveries across North America. Includes curbside, in-home room of choice, in-home package removal and product assembly services.
- Managed Procurement: Access managed procurement tools for supply chain analysis, SKU translation and order consolidation, and track and trace orders to their store locations.
- Project Logistics: Offers logistic management solutions across South Asia, North America, Europe, the UK, Oceania and Latin America. Assists with risk assessment, holistic project management, live tracking and global multimodal solutions.
- Consulting: Leverage live guidance from industry experts on program management, procurement, engineering, data as a service, strategic planning and trade compliance.
- TMS: Provides customizable and dedicated small business, global services and TMS solutions. Automates transportation and supply chain management across different regions, transportation modes and channels.
- Warehousing: Access secure warehouse spaces at crucial locations along border sides. Supports product dispersal after meeting compliance requirements.

Order Management: Allows quick confirmation of transit rates and response to quotes. Filter and find information required by searching through the order history.
Request Spot Quotations: Assists freight managers with obtaining order rate confirmations and comparing rates on a single page.
Alerts and Notifications: Stay informed and get order process updates at all times with email notifications.
Tracking and Updates: Streamlines order tracking and tracing through location updates in real time.
Online Payments: Freight managers can receive payments quickly and on time through integrated billing and invoicing tools.
Integrations: Simplifies processes through easy integration with most business systems for business analytics, accounting, telematics and more, as well as industry-specific tools. Integrations include QuickBooks, Samsara, Office 365, Oracle and more.
Analytics: Provides access to customers so they can view self-service reports that include statistics such as total spendings, on-time percentage, total shipments and more.
Product Updates: Releases updates for order management, the portal and dispatch tools every two weeks to provide better tools and assistance to clients.

Product Ranking

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Analyst Rating Summary

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C.H. Robinson

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User Sentiment Summary

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94%

of users recommend this product

Rose Rocket has a 'excellent' User Satisfaction Rating of 94% when considering 58 user reviews from 2 recognized software review sites.

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Awards

Synopsis of User Ratings and Reviews

Extensive Carrier Network: C.H. Robinson boasts a vast network of carriers, providing shippers with more options and flexibility to move their freight efficiently. This can lead to better rates and improved service levels.

Easy to Use: Users consistently praise Rose Rocket's intuitive interface, making it easy to navigate and manage shipments, even for those new to TMS software.

Reliable Tracking: Rose Rocket provides real-time shipment tracking, allowing users to monitor their goods' progress and stay informed about potential delays.

Strong Customer Support: Users appreciate the responsive and helpful customer support team, which is available to assist with any questions or issues that arise.

Cost-Effective: Rose Rocket offers competitive pricing, making it an attractive option for businesses of all sizes.

Limited Visibility and Control: Users have expressed concerns regarding the platform's lack of real-time tracking and limited shipment visibility, making it challenging to proactively address potential issues and optimize supply chain operations.

Technology and Integration Challenges: The platform's user interface and integration capabilities have been cited as areas for improvement. Users have reported difficulties with system navigation, data synchronization, and compatibility with existing enterprise systems, leading to inefficiencies and frustration.

Customer Support Concerns: Some users have raised concerns about the responsiveness and effectiveness of customer support, particularly in resolving complex issues or providing timely assistance. This can impact user satisfaction and the overall experience with the platform.

Limited Integrations: Rose Rocket doesn't integrate with many popular project management tools, making it difficult to use alongside existing workflows.

Steep Learning Curve: The interface can be confusing and overwhelming for new users, requiring significant time investment to master.

Lack of Customization: Rose Rocket offers limited options for customizing workflows and reports, making it difficult to tailor the platform to specific needs.

Poor Customer Support: Users have reported slow response times and unhelpful solutions from customer support, making it difficult to resolve issues.

C.H. Robinson's software has received mixed reviews from users over the past year, with some praising its comprehensive features and others criticizing its complexity and customer support. Users appreciate the platform's ability to manage various aspects of transportation and logistics, including shipment tracking, carrier management, and freight quoting. The software's strength lies in its extensive network of carriers and its ability to provide real-time visibility into shipment status. However, some users find the interface to be overwhelming and difficult to navigate, particularly for those new to transportation management systems. Additionally, customer support has been cited as a weakness, with users reporting long wait times and unhelpful responses. Compared to similar products, C.H. Robinson stands out for its vast network and global reach, making it suitable for businesses with complex shipping needs. However, its complexity and customer support issues may deter smaller businesses or those seeking a more user-friendly experience. Ultimately, C.H. Robinson's software is best suited for large enterprises with extensive transportation requirements and dedicated personnel to manage the platform effectively.

Will Rose Rocket TMS help your business blossom, or will it fail to launch? User reviews from the past year reveal a mixed bag. While many appreciate Rose Rocket's modern and user-friendly interface, its automation features, particularly for order management and dispatching, are frequently commended as significant strengths. Users highlight the time saved and efficiency gained, allowing them to focus on growth. The integrated Customer Portal, providing order tracking and document access, is another plus, enhancing transparency and customer satisfaction. However, some users express concerns about limited customization options and occasional glitches, particularly with integrations. Compared to competitors, Rose Rocket is often praised for its strong customer support and ease of use, making it a good fit for small to mid-sized carriers seeking an intuitive TMS solution to streamline operations. Larger enterprises with complex needs might require more customization than Rose Rocket currently offers.

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FAQ

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