Crexendo vs Evolve IP

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Our analysts compared Crexendo vs Evolve IP based on data from our 400+ point analysis of UCaaS Providers, user reviews and our own crowdsourced data from our free software selection platform.

Crexendo Software Tool
Evolve IP Software Tool

Product Basics

Crexendo offers a comprehensive suite of cloud communications solutions designed to streamline business operations. This software excels in managing tasks such as VoIP phone systems, unified communications, and contact center services. It is particularly well-suited for small to medium-sized enterprises seeking scalable and reliable communication tools to enhance productivity and collaboration.

Key benefits include cost savings, improved flexibility, and robust security features. Popular features encompass advanced call routing, voicemail-to-email, and video conferencing capabilities. Users often praise its intuitive interface and seamless integration with existing business applications, which simplifies the transition to cloud-based communications.

Pricing details for Crexendo's services can vary based on the specific needs and scale of the business. For precise pricing information, it is advisable to contact SelectHub for a tailored quote. Overall, Crexendo stands out for its user-friendly design and comprehensive feature set, making it a strong contender in the cloud communications market.

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Evolve IP offers a comprehensive suite of cloud-based solutions, including Unified Communications as a Service (UCaaS), which integrates voice, video, messaging, and collaboration tools into a single platform. This software is particularly well-suited for mid-sized to large enterprises seeking to streamline communication and enhance productivity through a unified system. Key benefits include improved collaboration, scalability, and robust security features. Popular features encompass advanced call management, video conferencing, and seamless integration with existing business applications. Users appreciate the intuitive interface and reliable performance, which contribute to a more efficient workflow. Pricing details for Evolve IP's services are typically customized based on the specific needs of the organization, and potential customers are encouraged to contact SelectHub for a tailored quote. This ensures that businesses receive a solution that aligns with their unique requirements and budget constraints.
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Product Insights

  • Cost Efficiency: Reduces the need for expensive on-premise hardware and maintenance, leading to significant savings.
  • Scalability: Easily adjusts to the changing size of your business, whether you're expanding or downsizing.
  • Reliability: Ensures high uptime and consistent performance with robust cloud infrastructure.
  • Flexibility: Supports remote work by allowing employees to access communication tools from anywhere.
  • Integration: Seamlessly integrates with existing business applications, enhancing workflow efficiency.
  • Security: Provides advanced security features to protect sensitive business communications and data.
  • Customization: Offers customizable solutions tailored to meet the specific needs of different industries.
  • Support: Includes 24/7 customer support to resolve issues promptly and minimize downtime.
  • Productivity: Enhances team collaboration and productivity with unified communication tools.
  • Mobility: Empowers employees to stay connected and productive on the go with mobile app support.
  • Analytics: Delivers detailed analytics and reporting to help businesses make informed decisions.
  • Compliance: Assists in meeting industry-specific regulatory requirements with compliant communication solutions.
  • Innovation: Keeps your business at the forefront of technology with regular updates and new features.
  • Environmental Impact: Reduces carbon footprint by minimizing the need for physical hardware and travel.
  • Ease of Use: Features an intuitive interface that simplifies user adoption and reduces training time.
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  • Enhanced Collaboration: Evolve IP's UCaaS integrates voice, video, and messaging, enabling seamless communication across teams, regardless of location.
  • Cost Efficiency: By consolidating multiple communication tools into a single platform, businesses can reduce expenses associated with maintaining separate systems.
  • Scalability: Easily scale your communication infrastructure up or down based on your organization's needs, without the hassle of significant hardware investments.
  • Improved Productivity: Unified communications streamline workflows, allowing employees to switch between tasks and communication modes effortlessly, boosting overall efficiency.
  • Business Continuity: Evolve IP ensures that your communication systems remain operational during disruptions, thanks to its robust cloud infrastructure.
  • Enhanced Security: Benefit from advanced security features such as encryption and compliance with industry standards, protecting sensitive business communications.
  • Global Reach: Facilitate international business operations with a platform that supports global communication needs, including local numbers and international calling plans.
  • Customizable Solutions: Tailor the platform to meet specific business requirements, ensuring that the communication tools align perfectly with your operational needs.
  • Integration Capabilities: Evolve IP seamlessly integrates with popular business applications like CRM and ERP systems, enhancing data flow and operational efficiency.
  • Reliable Support: Access dedicated customer support and technical assistance to resolve issues promptly, minimizing downtime and ensuring smooth operations.
  • Mobility: Empower your workforce with mobile access to communication tools, enabling remote work and on-the-go productivity without compromising functionality.
  • Analytics and Reporting: Gain insights into communication patterns and performance through detailed analytics, helping to make informed decisions and optimize processes.
  • Environmental Impact: Reduce your carbon footprint by leveraging cloud-based solutions that minimize the need for physical hardware and energy consumption.
  • Future-Proofing: Stay ahead of technological advancements with a platform that evolves and updates regularly, ensuring your communication tools remain cutting-edge.
  • Enhanced Customer Experience: Improve customer interactions with reliable and efficient communication channels, leading to higher satisfaction and loyalty.
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  • Unified Communications: Integrates voice, video, messaging, and collaboration tools into a single platform.
  • Scalability: Easily adjusts to the size of your business, whether you have a small team or a large enterprise.
  • Mobile App: Provides a mobile application for iOS and Android, allowing users to stay connected on the go.
  • Call Center Solutions: Offers advanced call center functionalities such as call routing, queue management, and real-time analytics.
  • VoIP Technology: Utilizes Voice over Internet Protocol to deliver high-quality voice communications over the internet.
  • CRM Integration: Seamlessly integrates with popular Customer Relationship Management systems like Salesforce and Zoho.
  • Auto Attendant: Features an automated receptionist to route calls efficiently based on predefined criteria.
  • Call Recording: Allows for the recording of calls for quality assurance, training, and compliance purposes.
  • Conference Calling: Supports multi-party conference calls with easy-to-use controls and high audio quality.
  • Customizable User Interface: Offers a user-friendly and customizable interface to meet specific business needs.
  • Security: Implements robust security measures, including encryption and secure data storage, to protect communications.
  • Analytics and Reporting: Provides detailed analytics and reporting tools to monitor and optimize communication performance.
  • Fax over IP: Enables sending and receiving faxes over the internet, eliminating the need for traditional fax machines.
  • Disaster Recovery: Ensures business continuity with disaster recovery options that keep communications running during outages.
  • Global Reach: Supports international calling and global operations with local numbers in multiple countries.
  • API Access: Offers API access for custom integrations and extended functionality tailored to specific business requirements.
  • 24/7 Support: Provides round-the-clock customer support to address any issues or questions promptly.
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  • Unified Communications: Integrates voice, video, messaging, and collaboration tools into a single platform, streamlining communication processes.
  • Cloud Contact Center: Provides a comprehensive suite of contact center solutions, including call routing, IVR, and real-time analytics.
  • Microsoft Teams Integration: Seamlessly integrates with Microsoft Teams, allowing users to leverage Evolve IP's telephony features within the Teams environment.
  • Global Reach: Supports international calling and collaboration, making it suitable for businesses with a global presence.
  • Disaster Recovery: Offers robust disaster recovery options to ensure business continuity in case of unexpected disruptions.
  • Advanced Security: Implements enterprise-grade security measures, including encryption and compliance with industry standards like HIPAA and GDPR.
  • Mobile App: Provides a mobile application that allows users to access communication tools and collaborate on the go.
  • Call Analytics: Delivers detailed call analytics and reporting, helping businesses monitor performance and make data-driven decisions.
  • CRM Integration: Integrates with popular CRM systems such as Salesforce, enhancing customer relationship management capabilities.
  • Scalability: Easily scales to accommodate growing businesses, with flexible options for adding or removing users and features.
  • Customizable User Interface: Offers a customizable user interface, allowing businesses to tailor the platform to their specific needs and preferences.
  • Voicemail Transcription: Converts voicemail messages to text, making it easier for users to read and respond to messages quickly.
  • Presence Indicators: Displays real-time presence indicators, showing the availability status of team members for more efficient communication.
  • Call Recording: Enables call recording for quality assurance, training, and compliance purposes.
  • Virtual Fax: Allows users to send and receive faxes electronically, eliminating the need for traditional fax machines.
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Product Ranking

#16

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UCaaS Providers

#23

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UCaaS Providers

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User Sentiment Summary

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Great User Sentiment 13 reviews
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81%
of users recommend this product

Evolve IP has a 'great' User Satisfaction Rating of 81% when considering 13 user reviews from 1 recognized software review sites.

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4.05 (13)

Synopsis of User Ratings and Reviews

Cost-Effective: Crexendo requires minimal upfront investment and eliminates ongoing maintenance and upgrade expenses, making it a budget-friendly solution.
Reliable Support: Users consistently highlight Crexendo's exceptional customer support, praising their responsiveness and expertise in resolving issues effectively.
User-Friendly Interface: Crexendo's intuitive platform earns high praise for its ease of use, enabling businesses to manage their communication systems without extensive technical expertise.
Seamless Scalability: Crexendo's platform is designed to accommodate businesses of all sizes, allowing for easy scaling of communication capabilities as businesses grow and evolve.
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Seamless Integration: Evolve IP offers smooth integration with popular tools like Microsoft Teams and Cisco Webex, simplifying communication processes for businesses already invested in these platforms.
Comprehensive Features: Evolve IP provides a wide array of features, including international calling, call recording with AI-powered analytics, CRM integrations, and contact center solutions, catering to diverse business needs.
Enhanced Security: Evolve IP prioritizes security, making it a suitable choice for businesses in highly regulated sectors like healthcare and finance, which handle sensitive data.
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Occasional Downtime: Although user feedback is largely positive, Crexendo experiences occasional periods of downtime, which can be disruptive for businesses relying on their cloud communication services.
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Technical Support Headaches: Users frequently report slow response times from the support team and struggle to get new accounts up and running smoothly.
Administrative Frustrations: The administrative portal lacks key features, such as easily changing assigned phones or creating new user accounts, leading to administrative bottlenecks.
Billing and Reporting Errors: Inaccurate billing and reporting are common complaints, making it difficult for businesses to manage their accounts effectively.
Software Stability Issues: The UC-One application is prone to crashing, disrupting workflows and causing frustration for users.
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Can Crexendo help your business reach new heights in the cloud? User reviews from the past year suggest it just might! Crexendo has been making waves with its cloud communication services, garnering overwhelmingly positive feedback for its affordability, reliability, and top-notch customer support. Users consistently highlight its user-friendly interface and scalability, making it a great fit for businesses big and small. For example, one user raved about the smooth implementation process and how easily it integrated into their existing workflow. While some users have reported occasional brief downtimes, these appear to be exceptions rather than the rule. What truly sets Crexendo apart, according to users, is its exceptional customer support. Users have specifically praised the quick response times and the helpfulness of the support staff, a factor that many consider crucial when choosing a cloud communications provider. One user even went as far as to say that Crexendo's support team "has [their] back." This commitment to customer satisfaction is a key differentiator in the competitive landscape of cloud communication providers. Overall, Crexendo appears to be best suited for businesses of all sizes who are looking for a reliable, user-friendly, and affordable cloud communication solution with stellar customer support. Its combination of robust features, ease of use, and responsive support makes it a compelling choice for businesses looking to ditch their expensive landlines and embrace the future of communication.

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Has Evolve IP helped businesses evolve their communications, or is it a devolution? Evolve IP's UCaaS platform has garnered a mixed bag of user reviews over the past year. Users praise its robust voice services, seamless integration with popular platforms like Microsoft Teams and Cisco Webex, and global reach, which are essential for businesses with international operations or remote workforces. For instance, one user highlighted Evolve IP's ability to support their expansion into new countries while maintaining a unified platform. This seamless integration allows businesses to streamline communication and collaboration, regardless of location. However, the platform has faced criticism for its customer support, which users frequently describe as slow and unhelpful. Additionally, users have reported issues with administrative features, such as limited capabilities and inaccurate reporting, leading to frustration and wasted time. Billing issues have also been a recurring complaint, with users citing frequent errors and confusing SKU management. Despite these drawbacks, Evolve IP's UCaaS platform is particularly well-suited for businesses prioritizing integration and reliability. Its ability to seamlessly connect with existing workflows and provide high-quality voice services makes it a viable option for companies seeking to unify their communication infrastructure. However, businesses that place a high value on responsive customer support and comprehensive administrative tools might find these aspects of Evolve IP lacking and should carefully weigh their options.

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