Evolve IP vs RingEX

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Our analysts compared Evolve IP vs RingEX based on data from our 400+ point analysis of UCaaS Providers, user reviews and our own crowdsourced data from our free software selection platform.

Evolve IP Software Tool

Product Basics

Evolve IP offers a comprehensive suite of cloud-based solutions, including Unified Communications as a Service (UCaaS), which integrates voice, video, messaging, and collaboration tools into a single platform. This software is particularly well-suited for mid-sized to large enterprises seeking to streamline communication and enhance productivity through a unified system. Key benefits include improved collaboration, scalability, and robust security features. Popular features encompass advanced call management, video conferencing, and seamless integration with existing business applications. Users appreciate the intuitive interface and reliable performance, which contribute to a more efficient workflow. Pricing details for Evolve IP's services are typically customized based on the specific needs of the organization, and potential customers are encouraged to contact SelectHub for a tailored quote. This ensures that businesses receive a solution that aligns with their unique requirements and budget constraints.
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RingEX is a sophisticated software solution designed to manage tasks related to Unified Communications as a Service (UCaaS). It is particularly well-suited for businesses seeking to streamline their communication processes, enhance collaboration, and improve overall productivity. The software integrates various communication tools such as voice, video, messaging, and conferencing into a single, cohesive platform, making it ideal for organizations of all sizes that require efficient and reliable communication solutions.

One of the key benefits of RingEX is its ability to unify multiple communication channels, thereby reducing the complexity and cost associated with managing separate systems. Popular features include high-definition video conferencing, seamless messaging, and robust call management capabilities. Users often praise its intuitive interface and the ease with which it can be integrated into existing workflows.

Compared to similar products, RingEX is frequently highlighted for its reliability and comprehensive feature set. While specific pricing details are not always readily available, it is advisable for potential users to contact SelectHub for a tailored pricing quote based on their unique requirements. This ensures that businesses can find a solution that fits their budget and needs.

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Product Insights

  • Enhanced Collaboration: Evolve IP's UCaaS integrates voice, video, and messaging, enabling seamless communication across teams, regardless of location.
  • Cost Efficiency: By consolidating multiple communication tools into a single platform, businesses can reduce expenses associated with maintaining separate systems.
  • Scalability: Easily scale your communication infrastructure up or down based on your organization's needs, without the hassle of significant hardware investments.
  • Improved Productivity: Unified communications streamline workflows, allowing employees to switch between tasks and communication modes effortlessly, boosting overall efficiency.
  • Business Continuity: Evolve IP ensures that your communication systems remain operational during disruptions, thanks to its robust cloud infrastructure.
  • Enhanced Security: Benefit from advanced security features such as encryption and compliance with industry standards, protecting sensitive business communications.
  • Global Reach: Facilitate international business operations with a platform that supports global communication needs, including local numbers and international calling plans.
  • Customizable Solutions: Tailor the platform to meet specific business requirements, ensuring that the communication tools align perfectly with your operational needs.
  • Integration Capabilities: Evolve IP seamlessly integrates with popular business applications like CRM and ERP systems, enhancing data flow and operational efficiency.
  • Reliable Support: Access dedicated customer support and technical assistance to resolve issues promptly, minimizing downtime and ensuring smooth operations.
  • Mobility: Empower your workforce with mobile access to communication tools, enabling remote work and on-the-go productivity without compromising functionality.
  • Analytics and Reporting: Gain insights into communication patterns and performance through detailed analytics, helping to make informed decisions and optimize processes.
  • Environmental Impact: Reduce your carbon footprint by leveraging cloud-based solutions that minimize the need for physical hardware and energy consumption.
  • Future-Proofing: Stay ahead of technological advancements with a platform that evolves and updates regularly, ensuring your communication tools remain cutting-edge.
  • Enhanced Customer Experience: Improve customer interactions with reliable and efficient communication channels, leading to higher satisfaction and loyalty.
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  • Increased Productivity: RingEX streamlines communication tasks, allowing employees to focus on core responsibilities without the distraction of managing multiple platforms.
  • Cost Efficiency: By consolidating various communication tools into one platform, RingEX reduces the need for multiple subscriptions, lowering overall operational costs.
  • Enhanced Collaboration: The software facilitates seamless collaboration through integrated messaging, video conferencing, and file sharing, fostering a more connected and efficient team environment.
  • Scalability: RingEX can easily scale with your business, accommodating growth without the need for significant additional investment in new communication infrastructure.
  • Improved Customer Service: With unified communication channels, customer service teams can respond more quickly and effectively, enhancing customer satisfaction and loyalty.
  • Data Security: RingEX employs robust encryption and security protocols to protect sensitive business communications, ensuring compliance with industry standards.
  • Flexibility: The software supports remote work by providing access to communication tools from any location, enabling a more adaptable and resilient workforce.
  • Integration Capabilities: RingEX integrates with existing business applications, such as CRM and project management tools, creating a cohesive and efficient workflow.
  • Analytics and Reporting: The platform offers detailed analytics and reporting features, allowing businesses to monitor communication patterns and optimize processes based on data-driven insights.
  • Reliability: With high uptime and robust support, RingEX ensures that your communication channels remain operational, minimizing downtime and disruptions.
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  • Unified Communications: Integrates voice, video, messaging, and collaboration tools into a single platform, streamlining communication processes.
  • Cloud Contact Center: Provides a comprehensive suite of contact center solutions, including call routing, IVR, and real-time analytics.
  • Microsoft Teams Integration: Seamlessly integrates with Microsoft Teams, allowing users to leverage Evolve IP's telephony features within the Teams environment.
  • Global Reach: Supports international calling and collaboration, making it suitable for businesses with a global presence.
  • Disaster Recovery: Offers robust disaster recovery options to ensure business continuity in case of unexpected disruptions.
  • Advanced Security: Implements enterprise-grade security measures, including encryption and compliance with industry standards like HIPAA and GDPR.
  • Mobile App: Provides a mobile application that allows users to access communication tools and collaborate on the go.
  • Call Analytics: Delivers detailed call analytics and reporting, helping businesses monitor performance and make data-driven decisions.
  • CRM Integration: Integrates with popular CRM systems such as Salesforce, enhancing customer relationship management capabilities.
  • Scalability: Easily scales to accommodate growing businesses, with flexible options for adding or removing users and features.
  • Customizable User Interface: Offers a customizable user interface, allowing businesses to tailor the platform to their specific needs and preferences.
  • Voicemail Transcription: Converts voicemail messages to text, making it easier for users to read and respond to messages quickly.
  • Presence Indicators: Displays real-time presence indicators, showing the availability status of team members for more efficient communication.
  • Call Recording: Enables call recording for quality assurance, training, and compliance purposes.
  • Virtual Fax: Allows users to send and receive faxes electronically, eliminating the need for traditional fax machines.
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  • Unified Messaging: Consolidates emails, voicemails, and text messages into a single inbox for streamlined communication.
  • Video Conferencing: Supports HD video calls with up to 250 participants, including screen sharing and virtual backgrounds.
  • Call Analytics: Provides detailed call logs, performance metrics, and real-time monitoring to optimize communication strategies.
  • Mobile App: Offers a fully functional mobile application for iOS and Android, enabling users to stay connected on the go.
  • Integration Capabilities: Seamlessly integrates with popular CRM systems like Salesforce and HubSpot, enhancing workflow efficiency.
  • Auto Attendant: Features customizable automated greetings and call routing to ensure calls reach the right department or individual.
  • Team Collaboration Tools: Includes shared calendars, task management, and file sharing to facilitate teamwork and project management.
  • Security and Compliance: Adheres to industry standards such as GDPR and HIPAA, ensuring data protection and regulatory compliance.
  • VoIP Calling: Delivers high-quality voice calls over the internet, reducing traditional phone line costs and improving call clarity.
  • Presence Indicators: Displays real-time availability status of team members, making it easier to coordinate and communicate effectively.
  • Customizable User Interface: Allows users to personalize their dashboard and interface settings to match their workflow preferences.
  • Call Recording: Enables recording of calls for training, quality assurance, and compliance purposes, with easy access to playback.
  • Multi-Device Support: Ensures seamless transition between desktop, tablet, and mobile devices without losing call continuity.
  • Scalability: Easily scales to accommodate growing businesses, from small teams to large enterprises, without compromising performance.
  • 24/7 Customer Support: Provides round-the-clock technical support through various channels, including phone, chat, and email.
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Product Ranking

#23

among all
UCaaS Providers

#38

among all
UCaaS Providers

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Analyst Rating Summary

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Analyst Ratings for Functional Requirements Customize This Data Customize This Data

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Platform Capabilities Reporting Video Communication Voice Communication Voicemail And Messaging 100 100 100 99 100 0 25 50 75 100
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User Sentiment Summary

Great User Sentiment 13 reviews
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81%
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Evolve IP has a 'great' User Satisfaction Rating of 81% when considering 13 user reviews from 1 recognized software review sites.

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4.05 (13)
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Awards

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SelectHub research analysts have evaluated RingEX and concluded it deserves the award for the Best Overall UCaaS Providers available today.

Analysts' Pick Award

Synopsis of User Ratings and Reviews

Seamless Integration: Evolve IP offers smooth integration with popular tools like Microsoft Teams and Cisco Webex, simplifying communication processes for businesses already invested in these platforms.
Comprehensive Features: Evolve IP provides a wide array of features, including international calling, call recording with AI-powered analytics, CRM integrations, and contact center solutions, catering to diverse business needs.
Enhanced Security: Evolve IP prioritizes security, making it a suitable choice for businesses in highly regulated sectors like healthcare and finance, which handle sensitive data.
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Unified Platform: RingEX consolidates voice, video, messaging, and collaboration tools into a single platform.
User-Friendly Admin Portal: The intuitive admin portal simplifies administrative tasks, such as configuring voicemail greetings and managing call routing.
AI-Powered Enhancements: RingSense AI integration provides real-time smart notes, AI-generated message summaries, and GPT semantic search, boosting productivity and communication efficiency.
Mobile Accessibility: Highly-rated mobile apps for iOS and Android enable users to manage business communications from anywhere.
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Technical Support Headaches: Users frequently report slow response times from the support team and struggle to get new accounts up and running smoothly.
Administrative Frustrations: The administrative portal lacks key features, such as easily changing assigned phones or creating new user accounts, leading to administrative bottlenecks.
Billing and Reporting Errors: Inaccurate billing and reporting are common complaints, making it difficult for businesses to manage their accounts effectively.
Software Stability Issues: The UC-One application is prone to crashing, disrupting workflows and causing frustration for users.
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Call Connectivity Issues: Users frequently report problems with calls only connecting on certain devices and voicemails going missing.
Cumbersome Setup: Getting started with RingEX can be a difficult process for new users.
Limited Call Analytics: Users express dissatisfaction with the lack of detailed call analytics and reporting features.
Subpar Sound Quality: Some users experience poor sound quality during calls, impacting communication clarity.
System Stability Problems: RingEX can suffer from system crashes, causing disruptions to communication and workflow.
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Has Evolve IP helped businesses evolve their communications, or is it a devolution? Evolve IP's UCaaS platform has garnered a mixed bag of user reviews over the past year. Users praise its robust voice services, seamless integration with popular platforms like Microsoft Teams and Cisco Webex, and global reach, which are essential for businesses with international operations or remote workforces. For instance, one user highlighted Evolve IP's ability to support their expansion into new countries while maintaining a unified platform. This seamless integration allows businesses to streamline communication and collaboration, regardless of location. However, the platform has faced criticism for its customer support, which users frequently describe as slow and unhelpful. Additionally, users have reported issues with administrative features, such as limited capabilities and inaccurate reporting, leading to frustration and wasted time. Billing issues have also been a recurring complaint, with users citing frequent errors and confusing SKU management. Despite these drawbacks, Evolve IP's UCaaS platform is particularly well-suited for businesses prioritizing integration and reliability. Its ability to seamlessly connect with existing workflows and provide high-quality voice services makes it a viable option for companies seeking to unify their communication infrastructure. However, businesses that place a high value on responsive customer support and comprehensive administrative tools might find these aspects of Evolve IP lacking and should carefully weigh their options.

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Want to know if RingEX is the real deal for unified communications? RingEX, a UCaaS solution by RingCentral, offers a robust feature set including messaging, video conferencing, phone calls, and webinars, all within an intuitive interface. Users rave about the convenience of managing business calls on personal devices with the well-received mobile apps for iOS and Android. Features like screen sharing and team collaboration tools are reported to enhance productivity and communication. However, users also report frequent technical issues such as call quality problems, system crashes, and difficulties joining video meetings. A recurring theme in user reviews is the challenge of resolving technical issues with customer support, with some issues remaining unresolved for extended periods. While initial setup is reported to be challenging, once operational, users find the platform easy to use and appreciate the ability to make changes without third-party assistance. RingEX seems best suited for businesses that prioritize a comprehensive feature set and mobile accessibility over rock-solid reliability and responsive customer support.

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