Evolve IP vs VirtualPBX

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Our analysts compared Evolve IP vs VirtualPBX based on data from our 400+ point analysis of UCaaS Providers, user reviews and our own crowdsourced data from our free software selection platform.

Evolve IP Software Tool
VirtualPBX Software Tool

Product Basics

Evolve IP offers a comprehensive suite of cloud-based solutions, including Unified Communications as a Service (UCaaS), which integrates voice, video, messaging, and collaboration tools into a single platform. This software is particularly well-suited for mid-sized to large enterprises seeking to streamline communication and enhance productivity through a unified system. Key benefits include improved collaboration, scalability, and robust security features. Popular features encompass advanced call management, video conferencing, and seamless integration with existing business applications. Users appreciate the intuitive interface and reliable performance, which contribute to a more efficient workflow. Pricing details for Evolve IP's services are typically customized based on the specific needs of the organization, and potential customers are encouraged to contact SelectHub for a tailored quote. This ensures that businesses receive a solution that aligns with their unique requirements and budget constraints.
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VirtualPBX offers a comprehensive software solution for managing business communication, including tasks like call routing, voicemail, and conferencing. It is particularly well-suited for small to medium-sized businesses seeking a scalable and flexible communication system. The software's cloud-based nature allows for easy integration with existing workflows, making it an attractive option for companies looking to enhance their communication infrastructure without significant upfront investment.

Key benefits include improved call management, enhanced team collaboration, and the ability to handle multiple communication channels seamlessly. Popular features encompass auto-attendant, call forwarding, and detailed analytics, which provide valuable insights into communication patterns and performance. Users often appreciate the intuitive interface and robust customer support, which contribute to a positive overall experience.

Pricing for VirtualPBX varies based on the number of users and specific features required, with options typically available on a monthly or annual subscription basis. For precise pricing tailored to individual needs, it is recommended to contact SelectHub for a detailed quote.

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Product Insights

  • Enhanced Collaboration: Evolve IP's UCaaS integrates voice, video, and messaging, enabling seamless communication across teams, regardless of location.
  • Cost Efficiency: By consolidating multiple communication tools into a single platform, businesses can reduce expenses associated with maintaining separate systems.
  • Scalability: Easily scale your communication infrastructure up or down based on your organization's needs, without the hassle of significant hardware investments.
  • Improved Productivity: Unified communications streamline workflows, allowing employees to switch between tasks and communication modes effortlessly, boosting overall efficiency.
  • Business Continuity: Evolve IP ensures that your communication systems remain operational during disruptions, thanks to its robust cloud infrastructure.
  • Enhanced Security: Benefit from advanced security features such as encryption and compliance with industry standards, protecting sensitive business communications.
  • Global Reach: Facilitate international business operations with a platform that supports global communication needs, including local numbers and international calling plans.
  • Customizable Solutions: Tailor the platform to meet specific business requirements, ensuring that the communication tools align perfectly with your operational needs.
  • Integration Capabilities: Evolve IP seamlessly integrates with popular business applications like CRM and ERP systems, enhancing data flow and operational efficiency.
  • Reliable Support: Access dedicated customer support and technical assistance to resolve issues promptly, minimizing downtime and ensuring smooth operations.
  • Mobility: Empower your workforce with mobile access to communication tools, enabling remote work and on-the-go productivity without compromising functionality.
  • Analytics and Reporting: Gain insights into communication patterns and performance through detailed analytics, helping to make informed decisions and optimize processes.
  • Environmental Impact: Reduce your carbon footprint by leveraging cloud-based solutions that minimize the need for physical hardware and energy consumption.
  • Future-Proofing: Stay ahead of technological advancements with a platform that evolves and updates regularly, ensuring your communication tools remain cutting-edge.
  • Enhanced Customer Experience: Improve customer interactions with reliable and efficient communication channels, leading to higher satisfaction and loyalty.
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  • Cost Efficiency: VirtualPBX eliminates the need for expensive on-premise hardware, reducing both initial setup and ongoing maintenance costs.
  • Scalability: Easily scale your communication system up or down based on your business needs without the hassle of physical infrastructure changes.
  • Remote Work Enablement: Supports remote work by allowing employees to connect from anywhere, ensuring business continuity and flexibility.
  • Enhanced Customer Service: Features like call routing and automated attendants ensure that customer inquiries are directed to the right department quickly, improving response times.
  • Professional Image: Customizable greetings and hold music help maintain a professional appearance, enhancing your brand's reputation.
  • Advanced Analytics: Provides detailed call logs and performance metrics, enabling data-driven decisions to optimize business operations.
  • Integration Capabilities: Seamlessly integrates with CRM systems and other business tools, streamlining workflows and improving efficiency.
  • Reliability: Cloud-based infrastructure ensures high availability and disaster recovery, minimizing downtime and ensuring consistent communication.
  • Security: Implements robust security measures, including encryption and secure data centers, to protect sensitive business communications.
  • Customization: Offers a wide range of customizable features to tailor the system to your specific business needs, enhancing user experience.
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  • Unified Communications: Integrates voice, video, messaging, and collaboration tools into a single platform, streamlining communication processes.
  • Cloud Contact Center: Provides a comprehensive suite of contact center solutions, including call routing, IVR, and real-time analytics.
  • Microsoft Teams Integration: Seamlessly integrates with Microsoft Teams, allowing users to leverage Evolve IP's telephony features within the Teams environment.
  • Global Reach: Supports international calling and collaboration, making it suitable for businesses with a global presence.
  • Disaster Recovery: Offers robust disaster recovery options to ensure business continuity in case of unexpected disruptions.
  • Advanced Security: Implements enterprise-grade security measures, including encryption and compliance with industry standards like HIPAA and GDPR.
  • Mobile App: Provides a mobile application that allows users to access communication tools and collaborate on the go.
  • Call Analytics: Delivers detailed call analytics and reporting, helping businesses monitor performance and make data-driven decisions.
  • CRM Integration: Integrates with popular CRM systems such as Salesforce, enhancing customer relationship management capabilities.
  • Scalability: Easily scales to accommodate growing businesses, with flexible options for adding or removing users and features.
  • Customizable User Interface: Offers a customizable user interface, allowing businesses to tailor the platform to their specific needs and preferences.
  • Voicemail Transcription: Converts voicemail messages to text, making it easier for users to read and respond to messages quickly.
  • Presence Indicators: Displays real-time presence indicators, showing the availability status of team members for more efficient communication.
  • Call Recording: Enables call recording for quality assurance, training, and compliance purposes.
  • Virtual Fax: Allows users to send and receive faxes electronically, eliminating the need for traditional fax machines.
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  • Auto Attendant: A virtual receptionist that greets callers and directs them to the appropriate department or individual.
  • Call Forwarding: Redirect incoming calls to another phone number, ensuring you never miss an important call.
  • Voicemail to Email: Receive voicemail messages directly in your email inbox as audio files, making it easy to listen and respond.
  • Custom Greetings: Create personalized greetings for different departments or times of day to enhance caller experience.
  • Call Recording: Record calls for training, quality assurance, or compliance purposes, with easy access to playback and storage.
  • Conference Calling: Host multi-party conference calls with ease, supporting collaboration across different locations.
  • Virtual Extensions: Assign virtual extensions to employees, allowing them to be reached easily without the need for physical phone lines.
  • Ring Groups: Group multiple extensions under a single number, so calls can be answered by the first available team member.
  • Call Queues: Manage high call volumes by placing callers in a queue, with options for hold music and estimated wait times.
  • Business SMS: Send and receive text messages using your business phone number, facilitating quick and efficient communication.
  • CRM Integration: Seamlessly integrate with popular CRM systems like Salesforce, enabling streamlined customer relationship management.
  • Mobile App: Access your business phone system from your smartphone, ensuring connectivity even when you're on the go.
  • Analytics and Reporting: Gain insights into call patterns, durations, and other metrics to optimize your communication strategy.
  • HD Voice Quality: Experience crystal-clear call quality with high-definition voice technology, enhancing communication clarity.
  • Fax to Email: Receive faxes directly in your email, eliminating the need for a physical fax machine.
  • Do Not Disturb: Temporarily block incoming calls to focus on important tasks without interruptions.
  • Call Screening: Identify incoming callers and decide whether to accept, reject, or forward the call based on the caller ID.
  • International Calling: Make and receive calls from international numbers, expanding your business reach globally.
  • Scalability: Easily scale your phone system as your business grows, adding new users and features without hassle.
  • 24/7 Support: Access round-the-clock customer support to resolve any issues or queries promptly.
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Product Ranking

#23

among all
UCaaS Providers

#28

among all
UCaaS Providers

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User Sentiment Summary

Great User Sentiment 13 reviews
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81%
of users recommend this product

Evolve IP has a 'great' User Satisfaction Rating of 81% when considering 13 user reviews from 1 recognized software review sites.

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4.05 (13)
n/a

Synopsis of User Ratings and Reviews

Seamless Integration: Evolve IP offers smooth integration with popular tools like Microsoft Teams and Cisco Webex, simplifying communication processes for businesses already invested in these platforms.
Comprehensive Features: Evolve IP provides a wide array of features, including international calling, call recording with AI-powered analytics, CRM integrations, and contact center solutions, catering to diverse business needs.
Enhanced Security: Evolve IP prioritizes security, making it a suitable choice for businesses in highly regulated sectors like healthcare and finance, which handle sensitive data.
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Simple Setup: VirtualPBX is known for its user-friendly setup process, allowing businesses to get their phone system up and running quickly without technical difficulties.
Cost Effectiveness: Many users highlight the cost savings achieved by switching to VirtualPBX, making it a financially sound choice for businesses looking to reduce communication expenses.
24/7 Support: VirtualPBX provides round-the-clock customer support, ensuring that businesses have assistance whenever they need it.
Advanced Features: VirtualPBX offers a comprehensive suite of features, including VoIP calling, call recording, and detailed call reports, empowering businesses to manage their communications effectively.
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Technical Support Headaches: Users frequently report slow response times from the support team and struggle to get new accounts up and running smoothly.
Administrative Frustrations: The administrative portal lacks key features, such as easily changing assigned phones or creating new user accounts, leading to administrative bottlenecks.
Billing and Reporting Errors: Inaccurate billing and reporting are common complaints, making it difficult for businesses to manage their accounts effectively.
Software Stability Issues: The UC-One application is prone to crashing, disrupting workflows and causing frustration for users.
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SMS Headaches: Some users have experienced problems with SMS registration and compliance, causing disruptions to their business communications.
Customer Service Letdowns: A handful of users have reported negative customer service experiences, such as unfulfilled service agreements and unhelpful interactions when trying to get refunds or technical support.
Occasional Technical Glitches: A small number of users have encountered technical issues with the app or other aspects of the service, potentially impacting their overall experience.
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Has Evolve IP helped businesses evolve their communications, or is it a devolution? Evolve IP's UCaaS platform has garnered a mixed bag of user reviews over the past year. Users praise its robust voice services, seamless integration with popular platforms like Microsoft Teams and Cisco Webex, and global reach, which are essential for businesses with international operations or remote workforces. For instance, one user highlighted Evolve IP's ability to support their expansion into new countries while maintaining a unified platform. This seamless integration allows businesses to streamline communication and collaboration, regardless of location. However, the platform has faced criticism for its customer support, which users frequently describe as slow and unhelpful. Additionally, users have reported issues with administrative features, such as limited capabilities and inaccurate reporting, leading to frustration and wasted time. Billing issues have also been a recurring complaint, with users citing frequent errors and confusing SKU management. Despite these drawbacks, Evolve IP's UCaaS platform is particularly well-suited for businesses prioritizing integration and reliability. Its ability to seamlessly connect with existing workflows and provide high-quality voice services makes it a viable option for companies seeking to unify their communication infrastructure. However, businesses that place a high value on responsive customer support and comprehensive administrative tools might find these aspects of Evolve IP lacking and should carefully weigh their options.

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Ever wished your business communication could be more, well, virtual? VirtualPBX offers a robust platform for businesses seeking a flexible and cost-effective alternative to traditional phone systems. Users rave about its ease of use, particularly the intuitive mobile app, which makes managing calls on the go a breeze. Features like voicemail-to-email and advanced call routing streamline communication and boost productivity. The platform shines in its ability to support remote work, a crucial aspect in today's dynamic business landscape. Imagine having crystal-clear audio quality during calls and conferences, no matter where your team is located - VirtualPBX makes this a reality. However, like a phone line with static, some users experienced hiccups during setup and with customer service, particularly regarding SMS registration. While these issues are concerning, they appear to be isolated cases, with the majority of users praising the platform's reliability and affordability compared to traditional answering services. VirtualPBX emerges as a strong contender for businesses of all sizes seeking a feature-rich, scalable, and cost-effective communication solution. Its strengths lie in its user-friendliness, robust features, and excellent remote work support. While some users reported issues with setup and customer service, these appear to be exceptions rather than the rule. If you're looking to ditch your clunky old phone system and embrace the future of business communication, VirtualPBX is definitely worth considering.

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