VirtualPBX vs Exponential-e

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Our analysts compared VirtualPBX vs Exponential-e based on data from our 400+ point analysis of UCaaS Providers, user reviews and our own crowdsourced data from our free software selection platform.

VirtualPBX Software Tool
Exponential-e Software Tool

Product Basics

VirtualPBX offers a comprehensive software solution for managing business communication, including tasks like call routing, voicemail, and conferencing. It is particularly well-suited for small to medium-sized businesses seeking a scalable and flexible communication system. The software's cloud-based nature allows for easy integration with existing workflows, making it an attractive option for companies looking to enhance their communication infrastructure without significant upfront investment.

Key benefits include improved call management, enhanced team collaboration, and the ability to handle multiple communication channels seamlessly. Popular features encompass auto-attendant, call forwarding, and detailed analytics, which provide valuable insights into communication patterns and performance. Users often appreciate the intuitive interface and robust customer support, which contribute to a positive overall experience.

Pricing for VirtualPBX varies based on the number of users and specific features required, with options typically available on a monthly or annual subscription basis. For precise pricing tailored to individual needs, it is recommended to contact SelectHub for a detailed quote.

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Exponential-e offers a comprehensive suite of software solutions designed to manage Cloud and Network services, as well as Unified Communications. This platform is particularly well-suited for medium to large enterprises seeking robust, scalable, and secure IT infrastructure. The software excels in providing seamless integration, high reliability, and enhanced performance, making it ideal for businesses that require uninterrupted connectivity and efficient communication tools. Key benefits include enhanced data security, improved operational efficiency, and the ability to scale services according to business needs. Popular features encompass advanced network management, cloud storage solutions, and unified communication tools such as VoIP and video conferencing. User experiences often highlight the platform's reliability and ease of use, noting its superior customer support and comprehensive service offerings. Pricing details are typically customized based on specific business requirements, so it is advisable to contact SelectHub for a tailored quote.
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$8 Monthly
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Tailored to your specific needs
$250 Monthly
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Tailored to your specific needs
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Product Insights

  • Cost Efficiency: VirtualPBX eliminates the need for expensive on-premise hardware, reducing both initial setup and ongoing maintenance costs.
  • Scalability: Easily scale your communication system up or down based on your business needs without the hassle of physical infrastructure changes.
  • Remote Work Enablement: Supports remote work by allowing employees to connect from anywhere, ensuring business continuity and flexibility.
  • Enhanced Customer Service: Features like call routing and automated attendants ensure that customer inquiries are directed to the right department quickly, improving response times.
  • Professional Image: Customizable greetings and hold music help maintain a professional appearance, enhancing your brand's reputation.
  • Advanced Analytics: Provides detailed call logs and performance metrics, enabling data-driven decisions to optimize business operations.
  • Integration Capabilities: Seamlessly integrates with CRM systems and other business tools, streamlining workflows and improving efficiency.
  • Reliability: Cloud-based infrastructure ensures high availability and disaster recovery, minimizing downtime and ensuring consistent communication.
  • Security: Implements robust security measures, including encryption and secure data centers, to protect sensitive business communications.
  • Customization: Offers a wide range of customizable features to tailor the system to your specific business needs, enhancing user experience.
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  • Enhanced Security: Exponential-e offers robust security measures, including end-to-end encryption and advanced threat detection, ensuring your data remains protected against cyber threats.
  • Scalability: Easily scale your IT infrastructure up or down based on your business needs, without the hassle of physical hardware adjustments.
  • Cost Efficiency: Reduce capital expenditure by leveraging Exponential-e's cloud services, which eliminate the need for costly on-premises equipment.
  • Improved Collaboration: Unified Communications tools facilitate seamless collaboration among team members, regardless of their location, enhancing productivity and teamwork.
  • High Availability: Benefit from Exponential-e's reliable network infrastructure, which ensures minimal downtime and consistent access to critical applications and services.
  • Performance Optimization: Advanced network management features optimize bandwidth usage and application performance, providing a smoother user experience.
  • Compliance Support: Exponential-e helps you meet industry-specific regulatory requirements, such as GDPR and HIPAA, through comprehensive compliance solutions.
  • Disaster Recovery: Implement robust disaster recovery plans with Exponential-e's cloud solutions, ensuring business continuity in the event of data loss or system failures.
  • Customizable Solutions: Tailor Exponential-e's services to fit your unique business needs, allowing for a more personalized and effective IT strategy.
  • Expert Support: Access 24/7 technical support from a team of experts, ensuring any issues are promptly addressed and resolved.
  • Reduced Latency: Experience lower latency and faster data transfer speeds, thanks to Exponential-e's high-performance network infrastructure.
  • Environmental Sustainability: By utilizing cloud services, reduce your carbon footprint and contribute to environmental sustainability through decreased energy consumption.
  • Seamless Integration: Easily integrate Exponential-e's solutions with your existing IT systems, ensuring a smooth transition and minimal disruption to operations.
  • Future-Proofing: Stay ahead of technological advancements with Exponential-e's cutting-edge solutions, ensuring your business remains competitive in a rapidly evolving market.
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  • Auto Attendant: A virtual receptionist that greets callers and directs them to the appropriate department or individual.
  • Call Forwarding: Redirect incoming calls to another phone number, ensuring you never miss an important call.
  • Voicemail to Email: Receive voicemail messages directly in your email inbox as audio files, making it easy to listen and respond.
  • Custom Greetings: Create personalized greetings for different departments or times of day to enhance caller experience.
  • Call Recording: Record calls for training, quality assurance, or compliance purposes, with easy access to playback and storage.
  • Conference Calling: Host multi-party conference calls with ease, supporting collaboration across different locations.
  • Virtual Extensions: Assign virtual extensions to employees, allowing them to be reached easily without the need for physical phone lines.
  • Ring Groups: Group multiple extensions under a single number, so calls can be answered by the first available team member.
  • Call Queues: Manage high call volumes by placing callers in a queue, with options for hold music and estimated wait times.
  • Business SMS: Send and receive text messages using your business phone number, facilitating quick and efficient communication.
  • CRM Integration: Seamlessly integrate with popular CRM systems like Salesforce, enabling streamlined customer relationship management.
  • Mobile App: Access your business phone system from your smartphone, ensuring connectivity even when you're on the go.
  • Analytics and Reporting: Gain insights into call patterns, durations, and other metrics to optimize your communication strategy.
  • HD Voice Quality: Experience crystal-clear call quality with high-definition voice technology, enhancing communication clarity.
  • Fax to Email: Receive faxes directly in your email, eliminating the need for a physical fax machine.
  • Do Not Disturb: Temporarily block incoming calls to focus on important tasks without interruptions.
  • Call Screening: Identify incoming callers and decide whether to accept, reject, or forward the call based on the caller ID.
  • International Calling: Make and receive calls from international numbers, expanding your business reach globally.
  • Scalability: Easily scale your phone system as your business grows, adding new users and features without hassle.
  • 24/7 Support: Access round-the-clock customer support to resolve any issues or queries promptly.
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  • Cloud Networking: Seamless integration of cloud services with high-performance network infrastructure, ensuring low latency and high reliability.
  • Unified Communications: Comprehensive suite of communication tools including VoIP, video conferencing, and instant messaging, all accessible from a single platform.
  • SD-WAN Technology: Advanced Software-Defined Wide Area Network (SD-WAN) capabilities for optimized traffic routing and enhanced network performance.
  • Data Security: Robust security measures including end-to-end encryption, DDoS protection, and compliance with industry standards such as GDPR and ISO 27001.
  • Scalability: Flexible infrastructure that allows businesses to easily scale their network and cloud resources up or down based on demand.
  • 24/7 Support: Round-the-clock technical support with dedicated account managers and a proactive monitoring system to ensure minimal downtime.
  • Disaster Recovery: Comprehensive disaster recovery solutions with automated backups and rapid recovery options to minimize data loss and downtime.
  • Hybrid Cloud Solutions: Integration of public and private cloud environments, providing the best of both worlds in terms of flexibility and control.
  • Network Visibility: Advanced monitoring tools that provide real-time insights into network performance and usage, helping to identify and resolve issues quickly.
  • Customizable Solutions: Tailored services that can be customized to meet the specific needs and requirements of different industries and business sizes.
  • High Availability: Redundant systems and failover mechanisms to ensure continuous operation and high availability of services.
  • Collaboration Tools: Integrated collaboration features such as shared workspaces, document sharing, and project management tools to enhance team productivity.
  • Cost Efficiency: Pay-as-you-go pricing models and cost-effective solutions that help businesses manage their IT budgets more effectively.
  • Global Connectivity: Extensive global network coverage with multiple points of presence (PoPs) to ensure reliable connectivity across different regions.
  • Application Performance Management: Tools to monitor and optimize the performance of business-critical applications, ensuring they run smoothly and efficiently.
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Product Ranking

#28

among all
UCaaS Providers

#46

among all
UCaaS Providers

Find out who the leaders are

Analyst Rating Summary

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Analyst Ratings for Functional Requirements Customize This Data Customize This Data

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Synopsis of User Ratings and Reviews

Simple Setup: VirtualPBX is known for its user-friendly setup process, allowing businesses to get their phone system up and running quickly without technical difficulties.
Cost Effectiveness: Many users highlight the cost savings achieved by switching to VirtualPBX, making it a financially sound choice for businesses looking to reduce communication expenses.
24/7 Support: VirtualPBX provides round-the-clock customer support, ensuring that businesses have assistance whenever they need it.
Advanced Features: VirtualPBX offers a comprehensive suite of features, including VoIP calling, call recording, and detailed call reports, empowering businesses to manage their communications effectively.
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Secure Cloud Options: Exponential-e provides a range of secure cloud options, including private, public, and hybrid cloud solutions, ensuring data security and compliance.
Unified Communications Expertise: The company excels in unified communications, offering solutions like Microsoft Teams Direct Routing and Cisco Webex, streamlining communication and collaboration.
Robust Cybersecurity Measures: Exponential-e prioritizes cybersecurity with end-to-end services like threat monitoring and incident response, safeguarding businesses from evolving cyber threats.
Commitment to Innovation: Exponential-e is known for its innovative solutions, such as its software-defined networking (SDN) and Layer 2 VPLS Network, ensuring efficient and scalable network infrastructure.
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SMS Headaches: Some users have experienced problems with SMS registration and compliance, causing disruptions to their business communications.
Customer Service Letdowns: A handful of users have reported negative customer service experiences, such as unfulfilled service agreements and unhelpful interactions when trying to get refunds or technical support.
Occasional Technical Glitches: A small number of users have encountered technical issues with the app or other aspects of the service, potentially impacting their overall experience.
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Mixed Employee Sentiment: A 3.1 Glassdoor rating with only 33% willing to recommend the company suggests potential internal challenges which could impact customer service and support down the line.
Limited Public Information on Pricing: Exponential-e doesn't readily disclose pricing on its website, which can be a roadblock for businesses seeking transparency and comparing options during vendor selection.
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Ever wished your business communication could be more, well, virtual? VirtualPBX offers a robust platform for businesses seeking a flexible and cost-effective alternative to traditional phone systems. Users rave about its ease of use, particularly the intuitive mobile app, which makes managing calls on the go a breeze. Features like voicemail-to-email and advanced call routing streamline communication and boost productivity. The platform shines in its ability to support remote work, a crucial aspect in today's dynamic business landscape. Imagine having crystal-clear audio quality during calls and conferences, no matter where your team is located - VirtualPBX makes this a reality. However, like a phone line with static, some users experienced hiccups during setup and with customer service, particularly regarding SMS registration. While these issues are concerning, they appear to be isolated cases, with the majority of users praising the platform's reliability and affordability compared to traditional answering services. VirtualPBX emerges as a strong contender for businesses of all sizes seeking a feature-rich, scalable, and cost-effective communication solution. Its strengths lie in its user-friendliness, robust features, and excellent remote work support. While some users reported issues with setup and customer service, these appear to be exceptions rather than the rule. If you're looking to ditch your clunky old phone system and embrace the future of business communication, VirtualPBX is definitely worth considering.

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Is Exponential-e really exponentially better than the competition? User reviews of Exponential-e over the last year present a mixed bag. While many appreciate the company's robust network and comprehensive cloud solutions, some have raised concerns about customer service and bureaucratic hurdles. For instance, one user on Spiceworks lauded Exponential-e's "great pricing, great support and amazing SLA," highlighting its reliability with only "2 major outages in 15 years of service." Conversely, another user criticized the company's slow service and exorbitant fees, citing a £2.5k charge for a seemingly simple tail circuit move. This disparity in experiences suggests that Exponential-e's strengths lie in its technical capabilities, particularly its network infrastructure and cloud offerings, which are praised for their reliability and performance. However, its customer service seems to be an area for improvement, with some users experiencing slow response times and inflexible processes. Therefore, Exponential-e is best suited for businesses that prioritize technical performance and reliability over personalized customer service, particularly those with in-house IT expertise who can navigate any potential bureaucratic challenges.

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