Home > Unified Endpoint Management Tools > NinjaONE > NinjaONE vs Quest KACE

NinjaONE vs Quest KACE

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Our analysts compared NinjaONE vs Quest KACE based on data from our 400+ point analysis of Unified Endpoint Management Tools, user reviews and our own crowdsourced data from our free software selection platform.

Overview Pricing Benefits & Features Analyst Ratings Comparison Charts Analyst Summary Screenshots
NinjaONE Software Tool
SelectHub Award Winner
Quest KACE Software Tool
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Product Basics

NinjaONE is a robust and modern solution that enables network tracking through endpoint monitoring and other tools to aid IT and managed service providers (MSPs) professionals in streamlining routine processes. This permits users to focus on the intricate value-added services, end-user relationships and tactical expansions.

Automation and scripting, network management, notifications, antivirus protection and asset management are only some of its noteworthy accessories.
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Quest KACE is a comprehensive software solution designed to streamline Unified Endpoint Management (UEM) tasks. It excels in managing a wide array of devices, including desktops, laptops, and mobile devices, making it ideal for industries such as healthcare, education, and government that require robust endpoint management. Its standout features include automated patch management, asset management, and software distribution, which enhance operational efficiency and security. Users appreciate its intuitive interface and the ability to manage diverse endpoints from a single console. Compared to similar products, Quest KACE is praised for its scalability and ease of deployment. Pricing details are not explicitly available, and potential users are encouraged to contact SelectHub for a tailored quote. Quest KACE's ability to integrate seamlessly into existing IT environments makes it a valuable tool for organizations seeking to optimize their endpoint management processes.
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$4/Endpoint, Monthly
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$4/Device, Monthly
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Tailored to your specific needs
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Product Assistance

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Product Insights

  • Mobile Availability: NinjaONE is available on iOS and Android devices and informs users about crucial issues when they are away from the office. Notification issues include OS and 3rd party patch status, alerts in progress, detected threats, server status, pending reboots, node approvals and active duties. Users can also approve or deny pending OS and 3rd party patches, execute remote control for customer endpoints with Splashtop and RDP, run scripts on demand, eliminate processes and initiate or cease services, quarantine and delete infected files, conduct wake-on-LANs and perform reboots.  
  • Remote Access: Users may access Windows and Mac endpoints from one place. There's no need to memorize additional logins or learn new tools to manage every endpoint. Each remote session is protected by transport layer security (TLS) and 256-bit encryption. Users determine which end-users, technicians and organizations have permission to access remote control and every remote session is documented for evaluation. 
  • Personalized Branding: NinjaONE assures users that their brand is the only brand that is seen with the custom branding tool to aid in designing web portal and systray icons.  
  • Enforced Security: It's possible for users to initiate two-factor authentication, restrict access to client endpoints and superintend tool permissions with the user administration module.  
  • Active Virus Protection: The virus protection accessory permits users to instantly activate antivirus throughout the endpoints with granulated extensions over particular devices, organizations and groups that receive protection. It pinpoints which endpoints lack antivirus protection and installs it. Users can run ad-hoc scans on specific devices, initiate when and how the antivirus runs as well as supervise scan options, schedules and exclusions. This function offers scan summaries, solution deployments and threats either per device or per enterprise. It also offers antivirus data on device protection status, antivirus solution deployed, definition status and deployments.  
  • Various Alerts: Users can overview their entire IT framework from one system and produce custom alerts based on system performance such as Windows and Mac workstations and laptops, Windows servers, cloud infrastructure and network devices such as printers, firewalls, routers and switches. Users can also administer intel throughout Windows and Mac endpoints including processors, running processes, disk and volume information and usage, memory, user logs, event logs, network adapters and utilization, software and hardware inventory, services, device serial numbers and more.  
  • Detect New Devices:  NinjaONE offers a discovery wizard that promptly detects new devices in concurrence with IP range. There's support for simple network management protocol (SNMP) v1, v2 and v3 credentials and several types of network configurations. It automatically recognizes device roles based on device attributes. 
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  • Streamlined IT Management: Quest KACE simplifies the management of diverse endpoints, allowing IT teams to efficiently handle tasks such as software deployment, patch management, and asset inventory from a single console.
  • Enhanced Security: By automating patch management and ensuring devices are up-to-date, Quest KACE helps protect against vulnerabilities and reduces the risk of security breaches.
  • Cost Efficiency: Automating routine IT tasks reduces the need for manual intervention, freeing up resources and lowering operational costs associated with endpoint management.
  • Improved Compliance: Quest KACE assists organizations in maintaining compliance with industry regulations by providing detailed reporting and auditing capabilities.
  • Scalability: The platform is designed to grow with your organization, easily accommodating an increasing number of devices and users without a loss in performance.
  • Time Savings: Automated processes and centralized management significantly reduce the time IT staff spend on repetitive tasks, allowing them to focus on strategic initiatives.
  • Comprehensive Reporting: Quest KACE offers robust reporting tools that provide insights into device status, software usage, and compliance, aiding in informed decision-making.
  • User-Friendly Interface: The intuitive design of Quest KACE's interface makes it accessible for IT professionals of varying skill levels, reducing the learning curve and increasing productivity.
  • Remote Management Capabilities: IT teams can manage and troubleshoot devices remotely, minimizing downtime and ensuring business continuity even for distributed workforces.
  • Integration Flexibility: Quest KACE integrates seamlessly with existing IT infrastructure and third-party applications, enhancing its functionality and adaptability to specific organizational needs.
  • Asset Lifecycle Management: The software tracks the entire lifecycle of IT assets, from procurement to retirement, ensuring optimal utilization and planning for future investments.
  • Customizable Automation: IT teams can tailor automation scripts to fit unique organizational processes, increasing efficiency and reducing the potential for human error.
  • Reduced Downtime: Proactive monitoring and maintenance capabilities help prevent issues before they impact end users, ensuring a smoother operational flow.
  • Support for Diverse Environments: Quest KACE supports a wide range of operating systems and device types, making it suitable for heterogeneous IT environments.
  • Improved User Experience: By ensuring devices are consistently updated and functioning optimally, Quest KACE enhances the overall experience for end users, leading to increased satisfaction and productivity.
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  • Asset Management: The asset management attribute permits users to ascertain if a device has an operating system (OS), is nearing its end of life (EOL) or is in need of an upgrade. This tool provides asset summary report details on Windows and Mac devices such as vendor and model, OS version, installation date and uptime amongst others. Users can analyze the full blend of network management software (NMS) gadgets per location by type and vendor because this appliance offers details on make, model, and status of multiple networking devices at each of their patron's offices or facilities. 
  • Verify Operation Health: It's possible for users to verify if a device's components are up-to-date, warrantied and operating at full capacity with the asset management element. Users can watch the health and status of their inventory and processors, video cards and hard drives while adding value to their clientele and associates.  
  • Reporting: The report building tool on the reporting appliance offers a multitude of reports intended for customers, business users or a user's internal archive. Elaborate reports that users can create include infrastructure health, asset and hardware inventory, license keys, alerts and active issues reports, scripts, remote access reports, antivirus activity and compliance, network health and performance, device addition and removal reports, patch status and compliance, software inventory and changes, Windows events, management notes and task history. This tool also grants users permission to personalize reports with their company name and logo. Custom or ad-hoc reports can be generated such as marketing and sales activities, client retention, IT asset management and compliance reporting.  
  • Credential Exchange:  Users can implement the credential exchange trait to run scripts on Windows or Mac with custom credentials, providing them with a new tier of control and pliancy when running scripts on endpoints. Scripts effortlessly run without disturbing end-users. This tool enables users to install Windows and third-party patches on any device while using administrator credentials to avert error patches or permission issues. Users can also instantly connect to a Windows gadget with a remote desktop protocol (RDP) that has pre-engineered credentials. 
  • Patch Management: The patch management component aids users in monitoring every user's endpoints with Windows and MacOS operating system patching, automatic patches, Windows driver and feature updates, management over patch schedules, approvals, overrides and reboot options. The third-party patching engine will keep endpoints current with support for typical business software without interference. And keeps devices updated with the latest features while securing their endpoints to avoid security breaches. There are patches for more than 135 applications. 
  • Take Charge of Patches: Users can superintend how each business, location, group and device is patched with the patch management attribute. It automates scanning and patching processes instead of initiating it manually so endpoints remain contemporary and protected. Users can review complete insight on compliance levels and patch success rates with NinjaONE's reporting module, providing patch-related reports such as patch enablement, patch compliance, patch status, pending patches and failed patches.  
  • Virtual Machine Management: The virtual machine management trait offers monitoring tools that permit users to proficiently distribute virtual resources to clients and expeditiously respond to issues that arise. Users are able to produce, remove and monitor screenshots, streamline storage usage by trimming old or large snapshots, commencing, ending, suspending, resetting or withdrawing virtual machines and redistributing resources for enhanced capacity planning and management. This accessory allows users to develop threshold notifications on the basis of vital host and virtual device attributes in concurrence with instantly notifying technicians when problems arise. The notification abilities include host apparatus intel (running time, producer, server group and authorization), host well-being information (energy, powersource, wires, climate and panel), host and invitee accomplishment benchmarks (storage, mainframe and disk utilization), a single view of all virtual machines on a host and client-facing reports that sums up virtual machine framework.  
  • IT Scripting: Run automations behind the scenes, on-demand, on-schedule or in response to performance thresholds and state changes, guaranteeing they work when they are necessary and convenient with the IT automation and scripting apparatus. The policy management engine offers the capability to allocate revisions across enterprises, sites, dynamic groups and specific endpoints such as OS and third-party patch management, antivirus management, backup management, remote control and custom scripts. Thanks to the broad script library, technicians of any skill set can apply automations for regular tasks with ease.  
  • Variety of Scripts: NinjaONE's IT automation and scripting module offers custom scripts in numerous languages including Powershell, Batch, Javascript, ShellScript and VBScript, so users may automate practically any task throughout Windows and Mac operating systems. Adjustable benchmarks display pliability to generate scripts once and run them with variable inputs. Each action implemented in NinjaONE is recorded and chronicled for efficient recordkeeping and compliance purposes. It's possible for users to enact policy override options to opt devices out of automations and easily govern devices when special attention is needed. 
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  • Automated Software Distribution: Streamlines the deployment of applications and updates across multiple devices, reducing manual intervention.
  • Patch Management: Provides comprehensive patching capabilities for operating systems and third-party applications, ensuring systems are up-to-date and secure.
  • Asset Management: Offers detailed inventory tracking and reporting for hardware and software assets, aiding in resource allocation and compliance.
  • Service Desk Integration: Includes a built-in service desk module that supports ticketing, change management, and user self-service portals.
  • Remote System Management: Enables IT administrators to remotely access and troubleshoot devices, minimizing downtime and improving response times.
  • Security Compliance: Facilitates compliance with security policies through automated enforcement and reporting of endpoint configurations.
  • Mobile Device Management (MDM): Extends management capabilities to mobile devices, allowing for policy enforcement and application control on smartphones and tablets.
  • Virtual Machine Management: Supports the management of virtual environments, providing visibility and control over virtual assets alongside physical ones.
  • Customizable Reporting: Offers a range of reporting options that can be tailored to meet specific organizational needs, providing insights into IT operations.
  • Scalability: Designed to accommodate growing organizations, Quest KACE can scale to manage thousands of endpoints efficiently.
  • Integration with Directory Services: Seamlessly integrates with Active Directory and other directory services for streamlined user and device management.
  • Software License Management: Tracks software usage and licenses, helping organizations optimize their software investments and ensure compliance.
  • Endpoint Security: Includes features such as device encryption and antivirus integration to protect endpoints from threats.
  • Cloud-Based Management: Offers cloud-based deployment options, providing flexibility and reducing the need for on-premises infrastructure.
  • Intuitive User Interface: Features a user-friendly interface that simplifies navigation and enhances the user experience for IT administrators.
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Product Ranking

#3

among all
Unified Endpoint Management Tools

#19

among all
Unified Endpoint Management Tools

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Analyst Rating Summary

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Endpoint Security
Integrations
Platform Capabilities
Scalability and Performance
Device Management
Security
Scalability and Performance
Mobile Management
Platform Capabilities
Integrations

Analyst Ratings for Functional Requirements Customize This Data Customize This Data

NinjaONE
Quest KACE
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Device Management Endpoint Security Mobile Management Platform Capabilities Workload Management 99 100 92 100 33 88 87 91 91 33 0 25 50 75 100
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Analyst Ratings for Technical Requirements Customize This Data Customize This Data

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Awards

SelectHub research analysts have evaluated NinjaONE and concluded it earns best-in-class honors for Integrations.

Integrations Award

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Synopsis of User Ratings and Reviews

Simple Remote Management: Provides effective remote access tools that don't interrupt end-users, similar to a skilled air traffic controller who guides aircraft remotely without disrupting passenger experience.
Effortless Automation: Offers pre-built automation scripts and a scripting module for custom automations, like having a tireless assistant who handles repetitive tasks, freeing up IT staff for more strategic projects.
Streamlined Patching: Simplifies the process of patching across various clients and locations, akin to a well-coordinated orchestra ensuring all instruments are in tune and ready to perform.
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Centralized Management: Quest KACE provides a single console to manage and secure all endpoints, including desktops, servers, and mobile devices, simplifying IT operations.
Automated Patching: The software automates patch identification and deployment, ensuring systems are up-to-date and secure, reducing vulnerabilities.
Scalable Appliance: The KACE Systems Management Appliance (SMA) is designed to handle growing IT environments, allowing organizations to easily scale their endpoint management as needed.
Comprehensive Reporting: KACE offers detailed reports on hardware, software, and system performance, providing insights for informed decision-making and IT planning.
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Limited Mac Automation: Automating tasks and scheduling on macOS devices is not as robust as it is for Windows, potentially creating extra manual work for administrators managing Apple devices.
Basic Ticketing: While functional, the built-in ticketing system lacks the advanced features found in dedicated IT service management solutions, potentially hindering ITIL processes and reporting.
Location-Based Grouping: Managing systems spread across different offices or regions can be cumbersome, as the platform relies heavily on creating location-based groups for targeted actions.
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Manual Workarounds: Despite its automation features, some users report that KACE can require significant manual intervention for certain tasks, contradicting its goal of streamlining IT processes.
Buggy Functionality: Some users have reported experiencing bugs and glitches within the software, particularly with the K1000 system, which can disrupt workflows and impact productivity.
Community Reliance: KACE users often rely heavily on community forums for troubleshooting and support, suggesting potential gaps in official documentation and support channels.
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Is NinjaOne a silent warrior in the IT management software arena, or does it get defeated by the competition? User reviews from the past year paint a largely positive picture of NinjaOne, particularly highlighting its user-friendly approach and robust features. Users rave about the intuitive interface, making it a breeze to navigate even for those less tech-savvy. The NinjaRemote client receives high praise for its swift and efficient connections to systems, enabling seamless remote management. Another standout feature is the robust patch management system, simplifying the often-dreaded task of handling patches across numerous clients and locations. Users also commend the exceptional customer support, consistently reported as prompt and helpful. However, some users express that the ticketing system could benefit from improvements for smoother workflow management. Additionally, the process of creating groups for targeted updates or software deployments, while deemed necessary, is sometimes perceived as cumbersome. Overall, NinjaOne emerges as a top contender for organizations, especially small to medium-sized businesses, seeking a comprehensive and user-friendly IT management solution that doesn't skimp on powerful features.

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Is comprehensive endpoint management the quest you and your IT team are on? Quest KACE might just be the ace up your sleeve. Users praise its multifaceted approach, effectively juggling asset tracking, scripting, inventory management, patching, and software deployment. This makes it a Swiss Army knife for IT professionals, simplifying complex tasks and centralizing control. However, some users point out that Quest KACE can feel a bit like a hands-on project, requiring a fair amount of manual input. It's like building a ship in a bottle – intricate and requiring a steady hand. The reliance on community support, while helpful, can sometimes feel like navigating a maze, especially for complex issues. Despite these quirks, Quest KACE shines in its scripting and patch management capabilities, proving to be invaluable tools for maintaining a secure IT environment. Think of it as a diligent security guard, constantly on the lookout for vulnerabilities. In conclusion, Quest KACE is best suited for organizations that need a robust, all-in-one solution and have the technical expertise to navigate its intricacies. It's like a powerful engine that, with the right driver, can power through any IT challenge.

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Screenshots

Top Alternatives in Unified Endpoint Management Tools

Automox
BigFix
Blackberry Spark
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Citrix Endpoint Management
Endpoint Central
Google Endpoint Management
Hexnode
Intune
Ivanti Endpoint Manager
Ivanti Neurons For UEM
JumpCloud
Kaseya VSA
MaaS360
Meraki MDM
Quest KACE
Scalefusion
Sophos Mobile
Workspace ONE
ZENworks

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