Our analysts compared ADP Workforce Now vs NICE Workforce Management based on data from our 400+ point analysis of Workforce Management Software, user reviews and our own crowdsourced data from our free software selection platform.
Analyst Rating
User Sentiment
ADP Workforce Now is a cloud and on-premise platform for businesses seeking a one-stop shop for everything HR, including remote, in-office or hybrid teams. It operates as a professional employer organization (PEO), offering tools to tackle complex and time-consuming HR tasks.
It includes payroll management, time and attendance, talent management and benefits administration. Tools like payroll automation, data syncing and error detection help HR managers overcome common challenges like payroll inaccuracies and time-consuming manual processing.
It's ideal for teams that want to boost efficiency and save time on core HR tasks while navigating compliance regulations. Its key features include applicant tracking and recruiting, compensation management, document management, employee onboarding, employee self-service and payroll management.
It’s embedded with protective layers such as physical security, intelligent detection, fraud defense and other mechanisms for enhanced security and data privacy.
According to recent user reviews, users generally find it intuitive and reasonably easy to navigate. In contrast, some users report long customer support wait times.
Monthly pricing starts at $110. Pricing also depends on features, modules or packages selected, such as bundling payroll and HR. A free trial is also available.
NICE IEX helps businesses forecast, schedule and manage their workforce efficiently, particularly in environments like contact centers. It’s a specific product within NICE’s CXone platform, focused on workforce management.
It provides tools for accurate forecasting, flexible scheduling, intraday management and employee engagement, ensuring that staffing levels meet demand while promoting a positive work-life balance for employees.
It simplifies schedule creation and management by considering employee availability, skills and preferences. NICE also tracks time and attendance to ensure accurate payroll processing, and monitors employee performance to identify and address areas for improvement.
It uses AI for accurate omnichannel forecasting and machine learning for precise scheduling. Integrated with the CXone customer experience platform, it syncs easily with ACD data, simplifies administration and adapts to specific operational needs.
Users value NICE WFM for its staffing management, scheduling and real-time monitoring features. The platform's user-friendly interface, with real-time notifications and easy data extraction, is frequently praised.
The vendor offers flexible packages for NICE CXone, allowing customization to fit your specific business needs. For more details, visit their website or contact a sales representative.
among all Workforce Management Software
ADP Workforce Now has a 'great' User Satisfaction Rating of 85% when considering 10989 user reviews from 5 recognized software review sites.
NICE Workforce Management has a 'great' User Satisfaction Rating of 87% when considering 329 user reviews from 5 recognized software review sites.
SelectHub research analysts have evaluated ADP Workforce Now and concluded it earns best-in-class honors for AI-based Capabilities, Leave and Absence Management, Platform Capabilities and Compliances and Time and Attendance Management.
ADP Workforce Now is a popular PEO and HR solution for businesses that need a comprehensive HCM for payroll, time and attendance, benefits administration, reporting, and compliance assistance. It’s ideal for small teams, mid-sized organizations and larger businesses looking to improve their time tracking, ensure payroll accuracy and go paperless with document management.Standout features include automated time tracking, collaborative scheduling, talent acquisition, configurable work rules, employee self service and data syncing.Time and attendance features support productivity by ensuring proper staffing, tracking time via desktop or app, and providing time clocks or ADP® Kiosk access. Additionally, it supports online schedule management, time-off requests and approvals.It also facilitates benefits administration, SmartCompliance, financial wellness support, and performance and compensation management, fostering a positive employee experience.Additionally, ADP Workforce Now has AI capabilities that can automate repetitive tasks, analyze workforce data for insights, find tax forms, access company policies, and submit PTO requests through mobile devices or myADP. AI-driven analytics aid decision-making across key HR functions like recruiting, compliance and time management.Users commend ADP's time tracking for its efficiency and user-friendly interface. However, some users report drawbacks, including customer service issues and a learning curve during implementation.As a PEO, ADP offers assistance with workers' compensation, claims management and tax support in all 50 states.Overall, ADP Workforce Now is an inclusive HR solution that provides essential features for payroll, time tracking, and HR management while also offering custom reports, automation and AI capabilities to all business sizes.
NICE IEX Workforce Management is a powerful tool designed to optimize workforce operations through highly accurate forecasting and flexible scheduling capabilities. The platform leverages over 45 different algorithms, including an AI-powered "best pick" option, to ensure the highest level of forecast accuracy, making it adaptable to the specific needs of multi-skill, multi-site and multi-work type environments.We love the software's self-service portal that empowers employees to manage their schedules, request time off and swap shifts. The platform's flexible scheduling options accommodate various business rules and employee preferences, enhancing both operational efficiency and employee satisfaction.NICE IEX also excels in its integration capabilities. It connects with the CXone customer experience platform and various third-party applications, enabling a unified view of customer interactions and workforce data. The software's AI-driven insights and analytics provide valuable information on agent performance, adherence and customer sentiment.While NICE IEX WFM offers a comprehensive suite of features, it does have some limitations. The software currently lacks advanced capabilities in employee engagement, such as surveys and performance rewards. We also found that it has limited support for labor management functionalities like managing multiple job positions for a single employee and automated leave tracking.Overall, NICE IEX WFM is a powerful workforce management solution that can significantly benefit businesses seeking to optimize their staffing operations. According to our analysis, it has a strong focus on core workforce management features like scheduling, time and attendance, and compliance.
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