Assembled vs Verint Workforce Management

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Our analysts compared Assembled vs Verint Workforce Management based on data from our 400+ point analysis of Workforce Management Software, user reviews and our own crowdsourced data from our free software selection platform.

Assembled Software Tool

Product Basics

Assembled is a labor management software that assists teams with forecasting and scheduling. It tracks real-time performance, displays insights and streamlines business operations by giving everyone access to workflow. Also, it provides analytics to break down employee performance and make better strategic decisions.

The vendor increases transparency into the scheduling process and helps employees stick to a schedule through phone, email, chat and SMS reminders. Its other important attributes include easy integration with different contact platforms for better workforce management.
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Verint Workforce Management (WFM) is a cloud-based software that helps organizations optimize staff scheduling, forecasting, and analytics. It's best suited for mid-size to large enterprises with complex workforce needs, particularly in contact centers and customer service departments. Key benefits include improved scheduling accuracy, reduced labor costs, and enhanced employee engagement. Popular features include automated scheduling, real-time adherence monitoring, and omnichannel forecasting. User experiences highlight its scalability, flexibility, and data-driven insights. Compared to similar WFM products, Verint is praised for its comprehensive functionality, user-friendly interface, and robust reporting capabilities. However, it can be pricey, with subscription costs based on the number of users and modules needed.

Pros
  • Accurate scheduling
  • Reduced labor costs
  • Employee engagement
  • Scalable & flexible
  • Data-driven insights
Cons
  • Pricey (subscription)
  • Complex setup initially
  • Customization limited
  • Reporting can be clunky
  • Learning curve required
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$250 Monthly
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$1,500 Monthly
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Product Assistance

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24/7 Live Support
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Product Insights

  • Streamlined Schedule Building: Create a complete schedule within minutes for a team of any size. Save time and resources by using pre-existing templates. 
  • More User Friendly: Simplify the process of changing and updating schedules with the software’s easy-to-use interface. Merge with other platforms to make workforce managing more convenient. 
  • Better Sorting Capability: Sort by location, levels, channel and other criteria. 
  • Elevated API Authentication: Validate requests with API keys. Execute API authentication through HTTP Basic Auth. 
  • Greater Transparency: See every detail of an employee’s performance. Get information about time off, tasks, accomplishments and breaks. Adjust schedules when necessary. 
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  • Boost Operational Efficiency:
    • Right People, Right Place, Right Time: Accurately forecast demand and schedule the perfect employee mix across channels, maximizing productivity and minimizing idle time.
    • Streamlined Workflows: Automate tasks like timekeeping, adherence monitoring, and reporting, freeing up managers and agents for higher-value work.
    • Agile Scheduling: Empower agents with self-service tools for shift swaps, time-off requests, and schedule visibility, promoting engagement and flexibility.
  • Enhance Customer Experience:
    • Reduced Wait Times: Optimized staffing ensures faster call resolution and shorter hold times, leading to happier customers.
    • Personalized Interactions: Route calls to agents with the right skills and knowledge for each customer, delivering exceptional service.
    • Improved Quality Monitoring: Track and analyze agent performance, identify areas for coaching, and continuously improve customer interactions.
  • Empower Your Workforce:
    • Work-Life Balance: Flexible scheduling options and mobile access give agents more control over their schedules, fostering a positive work environment.
    • Skill Development: Targeted training recommendations and career path insights help agents grow professionally and contribute more effectively.
    • Data-Driven Insights: Provide agents with personalized dashboards and reports, giving them ownership and visibility into their performance.
  • Optimize Cost Management:
    • Reduced Overtime: Precise scheduling minimizes unnecessary overtime costs, leading to significant savings.
    • Resource Utilization: Maximize agent capacity and identify areas for streamlining, optimizing payroll and operational expenses.
    • Data-Backed Decisions: Leverage actionable insights to identify cost-saving opportunities and make informed resource allocation decisions.
  • Future-Proof Your Business:
    • Scalability and Adaptability: Easily scale the platform to accommodate growth and integrate with new technologies.
    • AI-Powered Optimization: Utilize advanced AI forecasting and analytics to stay ahead of changing trends and customer demands.
    • Continuous Innovation: Verint's commitment to ongoing development ensures your WFM solution stays at the forefront of the industry.
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  • Forecast: Forecast future staffing needs and offer compliant scheduling, insights into productivity and real-time updates via Google Calendar. Generate quick projections that require no configuration. Convert forecasts into staffing requirements and allow manual adjustments if needed. 
  • Scheduling: Meet the company's discrete requirements using a sophisticated UI and robust templates. Produce time-off reports by incorporating insights and enabling automated regulations. View the team's timetable directly from common platforms like Google Calendar and Slack. 
  • Analytics: Provide complete visibility for different metrics. Connect business data in one centralized location and provide a detailed company picture via a staffing heatmap and in-depth reports. Understand product lines and company units better through the comprehensive data. 
    • Enhanced Analytics: Compare the performance of teams and individual employees through real-time, detailed data and examine productivity and hours worked. 
    • Reports: Deliver useful reports filtered by metrics such as productivity, hours worked and how often workers adhere to schedules for employee coaching, future business planning and operations. 
  • Integrations: Integrate with crucial platforms like Google Calendar, Zendesk, Intercom, Kustomer and Slack. Merge all events into a shared calendar and receive messages directly from a designated channel. Design a schedule that combines support, marketing, sales and bots. 
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  • Scheduling: Automate flexible scheduling in a centralized manner for multiple locations, channels and telework. Requires fewer clicks for scheduling and allows employees to schedule on the fly. Enables activity-based scheduling for specific production requirements. 
  • Forecasting: Track and analyze business data to generate forecast reports. Allow managers to create schedules based on predicted business needs. 
  • Time and Attendance Management: Provides automated approvals for schedule changes. Supports flex time off requests, task and channel switching and shift swaps. 
  • Performance Management: Empower employees with automated coaching sessions. Offers multiple features for managing employee performance: 
    •  Alerts regarding underperforming employees. 
    •  Automated shift and vacation bidding adjustments based on performance. 
    •  Productivity insights according to channel types. 
  • Employee Management: Track and manage employee information, including work locations, skills, qualifications and preferred shifts. 
  • Reporting: Forecast and visualize expected demand to align with workforce schedules and employee productivity, improving customer experience. 
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Product Ranking

#51

among all
Workforce Management Software

#157

among all
Workforce Management Software

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Analyst Rating Summary

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Analyst Ratings for Functional Requirements Customize This Data Customize This Data

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AI-based Capabilities Dashboard And Reporting Employee Engagement And Collaboration Employee Scheduling Leave And Absence Management Mobile Capabilities Platform Capabilities And Compliances Time And Attendance Management Workforce Planning And Management 100 82 100 78 88 64 73 23 86 0 25 50 75 100
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User Sentiment Summary

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Great User Sentiment 194 reviews
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82%
of users recommend this product

Verint Workforce Management has a 'great' User Satisfaction Rating of 82% when considering 194 user reviews from 3 recognized software review sites.

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3.9 (27)
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4.3 (136)
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Awards

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SelectHub research analysts have evaluated Verint Workforce Management and concluded it earns best-in-class honors for AI-based Capabilities.

AI-based Capabilities Award

Synopsis of User Ratings and Reviews

User-Friendly Interface: Workforce management becomes a breeze with Assembled's intuitive dashboard, making it easy to navigate and manage schedules.
Comprehensive Scheduling Features: Assembled offers robust scheduling tools that streamline shift planning, employee availability tracking, and time-off requests.
Automated Workflows: The software automates repetitive tasks, such as shift assignments and notifications, freeing up time for HR teams to focus on strategic initiatives.
Real-Time Data Analytics: Assembled provides real-time insights into workforce performance, absenteeism, and overtime, enabling data-driven decision-making.
Improved Communication: The platform facilitates seamless communication between managers and employees, ensuring that everyone is on the same page regarding schedules and changes.
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Improved Scheduling Accuracy: Verint WFM's AI-powered forecasting reduces scheduling errors, leading to fewer overstaffed or understaffed periods. This improves agent morale, customer satisfaction, and operational efficiency.
Enhanced Compliance: Automated adherence to labor laws and regulations minimizes the risk of fines and penalties, protects employees, and fosters a fair work environment.
Boosted Agent Performance: Real-time performance dashboards and coaching tools empower agents to track progress, identify areas for improvement, and celebrate successes. This leads to increased engagement, motivation, and productivity.
Streamlined Workflows: Seamless integrations with HR, payroll, and CRM systems eliminate data silos and manual processes, saving time and resources.
Reduced Costs: Optimized staffing levels and improved resource allocation minimize overtime and labor costs, leading to significant cost savings.
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Lack of Flexibility: Users complain that Assembled's scheduling tools are inflexible, making it difficult to accommodate last-minute changes or unique team needs.
Limited Integrations: Assembled's limited integrations with other business systems, such as HR or payroll, can create extra work and manual processes for users.
Cumbersome Reporting: Some users find Assembled's reporting capabilities to be lacking in depth and customization options, making it challenging to extract meaningful insights.
Poor User Interface: The user interface is often cited as cluttered and unintuitive, leading to frustration and reduced efficiency.
Inconsistent Support: Users have reported inconsistent levels of support from Assembled's customer service team, with some experiencing long wait times or unsatisfactory resolutions.
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Steep Learning Curve: Complex interface and limited user-friendly documentation make initial setup and ongoing use challenging, requiring significant training and support.
Inflexible Scheduling: Limited options for customizing schedules and handling exceptions can lead to inflexibility and employee dissatisfaction.
Overly Complex Forecasting: Forecasting algorithms can be overly complex and difficult to fine-tune, leading to inaccurate staffing predictions and operational inefficiencies.
Performance Monitoring Issues: Real-time adherence monitoring can be buggy and unreliable, causing frustration for both agents and managers.
Costly Implementation: High upfront costs for software licensing and implementation can be a barrier for smaller businesses or those with limited budgets.
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Assembled has garnered positive user reviews in the past year, particularly for its ease of use, time-saving capabilities, and robust reporting features. Users appreciate its intuitive interface, which allows them to quickly navigate and manage employee schedules, time-off requests, and other workforce-related tasks. The software's automation capabilities have also been praised, as they streamline processes and free up time for more strategic initiatives. Additionally, Assembled's reporting features provide valuable insights into workforce performance and trends, enabling users to make data-driven decisions. Compared to similar products, Assembled is often seen as more user-friendly and affordable, while offering a comparable range of features. Its strengths lie in its intuitive design, time-saving automation, and comprehensive reporting capabilities. These factors are important because they enable users to optimize workforce management, improve efficiency, and gain actionable insights into their workforce. Assembled's ease of use is particularly valuable for organizations with limited technical resources or those looking for a solution that can be quickly implemented and adopted. Assembled is best suited for organizations looking for a user-friendly and comprehensive workforce management solution. Its intuitive interface, time-saving capabilities, and robust reporting features make it an ideal choice for businesses of all sizes, particularly those seeking to streamline their workforce management processes and improve efficiency.

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Verint Workforce Management (WFM) emerges from user reviews as a robust solution with both ardent fans and cautious critics. Proponents praise its scheduling flexibility and data-driven insights, lauding its ability to optimize staffing with features like automatic forecasting and real-time adjustments. One user extols, "Verint WFM takes the guesswork out of scheduling, leading to happier agents and fewer scheduling headaches." This, they claim, gives Verint an edge over competitors like Kronos, often perceived as "rigid and clunky." However, some reviewers caution about Verint's complexity. While acknowledging its powerful features, they warn of a steeper learning curve compared to simpler options like UKG Workforce Dimensions. One user laments, "The sheer number of options can be overwhelming at first, and training can be a beast." This complexity can also lead to implementation challenges, with some reviewers noting integration difficulties with existing systems. Ultimately, Verint WFM seems best suited for organizations seeking sophisticated workforce optimization and willing to invest in training and implementation. As one reviewer aptly summarizes, "It's a powerful tool, but not a plug-and-play solution." For those seeking a more user-friendly option, simpler competitors might be a better fit.

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