Fourth vs Infor Workforce Management

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Our analysts compared Fourth vs Infor Workforce Management based on data from our 400+ point analysis of Workforce Management Software, user reviews and our own crowdsourced data from our free software selection platform.

Fourth Software Tool

Product Basics

Fourth offers software designed to streamline workforce management tasks, encompassing scheduling, payroll, and more. The platform caters to businesses of varying sizes, particularly those in the hospitality, leisure, and retail sectors. Users appreciate its ability to enhance operational efficiency, reduce labor costs, and improve communication between management and staff. Notable features include demand forecasting, employee self-service tools, and robust reporting capabilities.

Pricing for Fourth's software is typically based on the number of employees and the specific modules selected. While some users find the pricing to be higher compared to other workforce management solutions, many believe the comprehensive features and potential return on investment justify the cost.

It's important to note that software pricing and features can change over time. Checking the latest information directly from software providers is always a good practice.

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Infor CloudSuite Workforce Management is a cloud-based labor management software designed to meet the needs of businesses of all sizes. It helps businesses ensure regulatory and legislative compliance, reduce labor costs and boost employee performance.

It facilitates time and attendance tracking, schedule building and provides managers with insights into overall business performance. Managers can leverage the software to optimize core HR processes and manage all team members, conveniently through a single interface.

Pros
  • Automated scheduling
  • Cost & labor control
  • Time & attendance
  • Compliance & audit
  • Mobile accessibility
Cons
  • Complex UI/UX
  • Limited reporting
  • Integration challenges
  • Costly customization
  • Steep learning curve
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Undisclosed
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Tailored to your specific needs
$500/User, Annually
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Tailored to your specific needs
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Product Assistance

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Product Insights

  • Enable Single Sign-on: Access single sign-on efficiency for all of the company’s back-office IT solutions, including non-Fourth apps. 
  • Allow Integration: Make employee management a lot easier with integration partners (which include most POS systems). 
  • Go Mobile: Employees and managers may work together and complete essential tasks from any device while on the go. 
  • Provide Data-driven Solutions: Using simple dashboards, streamline numerous procedures and allow the business to make data-driven decisions. 
  • Maintain Comprehensiveness: Build employee management and production line solutions around advanced analytics for well-informed decisions. 
  • Make Data-Driven Insights: With real-time, comprehensive reports and data, make informed scheduling decisions. Monitor forecasting operations by narrowing the search by area, region, daypart and time. 
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  • Customizable: Administrators can choose to use core functionalities or add on additional modules to build a more robust solution with additional capabilities that can scale alongside the business. 
  • Easy-to-Use: The system’s intuitive interface allows users to visualize timesheets and schedules easily, allowing managers to see when and where employees are scheduled, as well as how many hours they have scheduled. 
  • Reduce Labor Costs: By streamlining time and attendance tracking as well as the scheduling process, many businesses can reduce labor costs. Infor users in the healthcare industry report an average decrease of almost 50% in overtime costs. 
  • Mobile Access: The web-based solution provides users the ability to access the system from any internet-connected device, providing managers with the flexibility to complete vital tasks promptly even when they’re away from their desks. 
  • Unified Solution: The full-service suite provides users with a variety of tools to complete all core HR tasks. The system combines workforce planning, employee performance, scheduling and time tracking capabilities to streamline labor management processes. 
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  • Scheduling & Labor Management: Generate fully automated wage forecasting. Control labor costs by providing valuable insights on critical metrics like current trends, weather and local happenings to receive numerous layers of rota approval, evaluations and a comprehensive view of employees' job patterns across various sites. Predict demand with data-driven analytics. Define all tasks clearly and log in to each task on time by leveraging a comprehensive manager workflow tool. 
  • Analytics: Assist business executives and operational teams in rationalizing the data they need to fulfill their objectives, uncover opportunities and create efficiency, all to run a more efficient and successful company. Built exclusively for hospitality enterprises, this very intuitive out-of-the-box data visualization allows quick comparison of KPIs across scheduling, purchasing, inventory, transactional POS, employee engagement and more. 
  • Invoice Processing: Automate three-way matching of invoices, goods-received notes and electronic purchase orders. Eliminate paperwork by receiving items utilizing mobile phones at the front door and PDF billing. 
  • Purchasing: Save time and effort while remaining compliant by automating procurement processes. Use mobile applications to expedite ordering and ensure that inventory is readily available. 
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  • Budgeting and Forecasting: Leverage the system’s built-in analytics tools to assess historical data and predict future needs to create both short and long-term budgets while forecasting future workforce needs. 
  • Time and Attendance: Collect and track data about the hours that employees work. Then integrate with payroll functionalities to automatically calculate employee worked hours to process payments. 
  • Scheduling: The multi-view scheduling interface allows managers to ensure future schedules will meet forecasted demands. This feature also helps ensure scheduling compliance with union rules, government regulations and internal business policies. 
  • Performance Management: Recognize top performers with the management dashboard. Managers can leverage this feature to gain insight into overall team performance, guiding decisions about which employees excel in certain job functions and which employees can benefit from additional training. 
  • Alerts: Managers can set alerts to notify them when they are in danger of a compliance violation, when employees will work overtime hours or when there are budget concerns that require immediate attention. 
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Product Ranking

#47

among all
Workforce Management Software

#15

among all
Workforce Management Software

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Analyst Rating Summary

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AI-based Capabilities Dashboard And Reporting Employee Engagement And Collaboration Employee Scheduling Leave And Absence Management Mobile Capabilities Platform Capabilities And Compliances Time And Attendance Management Workforce Planning And Management 63 100 27 92 100 68 87 85 85 0 25 50 75 100
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User Sentiment Summary

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Great User Sentiment 25 reviews
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80%
of users recommend this product

Infor Workforce Management has a 'great' User Satisfaction Rating of 80% when considering 25 user reviews from 3 recognized software review sites.

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3.7 (14)
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Awards

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SelectHub research analysts have evaluated Infor Workforce Management and concluded it earns best-in-class honors for Dashboard and Reporting and Leave and Absence Management.

Dashboard and Reporting Award
Leave and Absence Management Award

Synopsis of User Ratings and Reviews

Reduced Labor Costs: Fourth's demand-driven scheduling helps businesses optimize labor costs by aligning staffing levels with actual demand, minimizing unnecessary overtime and understaffing.
Improved Communication and Engagement: The platform facilitates communication and engagement between managers and employees through features like instant messaging, task management, and feedback tools, leading to a more connected and informed workforce.
Enhanced Compliance: Fourth helps businesses maintain compliance with labor laws and regulations by automating time tracking, leave management, and other HR processes, reducing the risk of costly penalties and legal issues.
Data-Driven Insights: The platform provides businesses with valuable data and analytics on labor costs, employee performance, and other key metrics, enabling them to make informed decisions about staffing, scheduling, and other operational areas.
Increased Efficiency and Productivity: By automating routine tasks and streamlining workflows, Fourth frees up managers and employees to focus on more strategic initiatives, leading to increased efficiency and productivity across the organization.
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Accurate Scheduling: Reduces over/understaffing, optimizes labor costs, improves service levels, and minimizes scheduling conflicts.
Compliance & Audit Ease: Automates adherence to labor laws and union contracts, minimizing penalties and simplifying audits.
Improved Visibility & Control: Real-time data and insights on staffing levels, attendance, and performance empower informed decision-making.
Enhanced Employee Engagement: Mobile app facilitates shift swaps, time-off requests, and communication, boosting morale and flexibility.
Scalability & Integration: Adapts to growing businesses and integrates with existing HR, payroll, and other systems.
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Limited Functionality: Fourth's scheduling and forecasting tools may not be as robust as some competitors, potentially leading to inefficiencies in managing staff schedules, especially in industries with fluctuating demand.
Usability Challenges: The user interface can feel outdated and clunky, making it difficult for employees to navigate and utilize the platform effectively. This can lead to frustration and a decline in user adoption.
Customer Support Concerns: Some users have reported difficulties in receiving timely and effective support from Fourth's customer service team, which can be problematic when encountering technical issues or needing assistance with the platform.
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Complex Interface & Learning Curve: Users often find the UI outdated and navigation unintuitive, requiring significant training and potential resistance to adoption.
Limited Reporting Flexibility: Built-in reports may lack customization options for deeper analysis, necessitating manual data manipulation for granular insights.
Integration Challenges: Integrating with third-party systems, especially legacy ones, can be complex and costly, demanding careful planning and vendor expertise.
Pricey Customization: Tailoring the system to unique business rules or complex scheduling scenarios can involve expensive professional services and extended implementation timelines.
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Fourth is a comprehensive software solution designed to streamline workforce management tasks, from scheduling and time tracking to payroll and HR. But how does it stack up against the competition? Users rave about Fourth's scheduling features, praising its intuitive interface and ability to handle complex scheduling needs. The software's ability to forecast labor needs based on historical data and sales projections is a game-changer for businesses looking to optimize staffing levels. Fourth's time and attendance tracking capabilities are also a hit, with users appreciating the accuracy and ease of use. The software's integration with payroll systems eliminates the need for manual data entry, saving time and reducing errors. However, some users find Fourth's reporting capabilities to be somewhat lacking. While the software provides basic reporting functionality, it may not be sufficient for businesses with more complex reporting needs. Additionally, some users have expressed concerns about the software's customer support, citing long wait times and unhelpful responses. Despite these drawbacks, Fourth remains a popular choice for businesses of all sizes. Its comprehensive feature set, user-friendly interface, and ability to automate key workforce management tasks make it a valuable tool for any organization looking to improve efficiency and productivity. Fourth is particularly well-suited for businesses in industries with complex scheduling needs, such as retail, hospitality, and healthcare. Its forecasting capabilities and integration with payroll systems can save these businesses time and money, while its mobile app allows employees to easily manage their schedules and time off requests. Disclaimer: The information provided is based on user reviews from the past year and may not reflect the most current state of the software. It is recommended to check the internet for the latest information and updates on Fourth.

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User reviews of Infor Workforce Management paint a mixed picture. Praise often centers around its powerful features and ability to automate complex tasks. One user gushes: "Infor WFM saved us countless hours in scheduling and reduced overtime by 15%. It's a game-changer for managing our large retail workforce." However, the same reviewer cautions about the learning curve: "It's not the most user-friendly system, and training is crucial." This sentiment echoes throughout reviews. Users love the granular control over scheduling rules and compliance features, finding it superior to "basic competitors like Kronos." But the complexity often comes at a cost. Frustrations arise with "outdated UI" and "reports that feel rigid and limited." One healthcare administrator compares it to "juggling spreadsheets" for deeper analysis. Another pain point is integration. While praised for pre-built connectors, some warn against "integration nightmares" with older systems. This can be a dealbreaker for businesses heavily reliant on legacy software. Despite these drawbacks, many users credit Infor WFM with significant ROI. The automation, compliance tools, and mobile employee app are seen as key differentiators. One manufacturer sums it up: "Sure, it's not perfect, but the cost savings and improved efficiency outweigh the learning curve. We're finally in control of our workforce." Overall, Infor Workforce Management seems to be a powerful but demanding tool. For organizations willing to invest the time and effort to master its complexities, it can be a game-changer. However, businesses with simpler needs or limited resources might find lighter-weight alternatives more suitable.

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