isolved Time vs NICE Workforce Management

Last Updated:

Our analysts compared isolved Time vs NICE Workforce Management based on data from our 400+ point analysis of Workforce Management Software, user reviews and our own crowdsourced data from our free software selection platform.

isolved Time Software Tool
NICE Workforce Management Software Tool

Product Basics

Previously known as Timesource, isolved Time is a shift management and time tracking software. With it, users have access to a variety of features, and businesses with more robust needs have the option to integrate with the vendor’s full-service HR software.

Housed in the cloud, users can access it from any internet-connected device. Use it to track employee hours, create schedules and integrate with payroll to streamline HR processes.
read more...

NICE IEX helps businesses forecast, schedule and manage their workforce efficiently, particularly in environments like contact centers. It’s a specific product within NICE’s CXone platform, focused on workforce management.

It provides tools for accurate forecasting, flexible scheduling, intraday management and employee engagement, ensuring that staffing levels meet demand while promoting a positive work-life balance for employees.

It simplifies schedule creation and management by considering employee availability, skills and preferences. NICE also tracks time and attendance to ensure accurate payroll processing, and monitors employee performance to identify and address areas for improvement.

It uses AI for accurate omnichannel forecasting and machine learning for precise scheduling. Integrated with the CXone customer experience platform, it syncs easily with ACD data, simplifies administration and adapts to specific operational needs.

Users value NICE WFM for its staffing management, scheduling and real-time monitoring features. The platform's user-friendly interface, with real-time notifications and easy data extraction, is frequently praised.

The vendor offers flexible packages for NICE CXone, allowing customization to fit your specific business needs. For more details, visit their website or contact a sales representative.

read more...
$17/Employee, Monthly
Free Trial is unavailable →
Get a free price quote
Tailored to your specific needs
$20/Agent, Monthly
Free Trial is unavailable →
Get a free price quote
Tailored to your specific needs
Small
Medium
Large
Small
Medium
Large
Windows
Mac
Linux
Android
Chromebook
Windows
Mac
Linux
Android
Chromebook
Cloud
On-Premise
Mobile
Cloud
On-Premise
Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
In Person
Live Online
Videos
Webinars
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support

Product Insights

  • Reduce Payroll Errors:  By integrating isolved Time with an existing payroll solution, businesses are able to guarantee that they are always using the most accurate timecard information to calculate employee-worked hours and process payroll. 
  • Increase Productivity:  Allow the system to automate a variety of core scheduling and time tracking tasks, freeing up HR managers to focus their attention on tasks that cannot be automated. 
  • Save Time:  By enabling the system to automate timecard calculations, managers are able to drastically reduce the time it takes to process payroll. Additionally, the system is able to streamline the schedule building process, reducing the time it takes to assign employees to shifts. 
  • Increase Employee Engagement:  Provide employees with consistency by implementing the system across workforce processes, making it easy for employees to access and use the system.  
  • Convenience:  The web-based solution is easily accessed from any internet-connected device. This eliminates the need for in-house technology experts to maintain the system as well as the need for servers to house the system. 
read more...
  • Boosts Productivity and Engagement: The software’s intraday automation enables real-time staffing adjustments to accommodate last-minute schedule changes or demand surges. Allowing employees to control and modify their schedules as needed enhances engagement and motivation, ultimately reducing turnover and improving morale.
  • Enhances the Customer Experience: Enlighten AI optimizes self-service, matches customers with the best agents, automates note-taking and analyzes sentiment trends to improve the customer experience. It boosts agent productivity and increases customer satisfaction by automating tasks and allowing your team to focus on delivering exceptional service.
  • Streamline Long-Term Planning: The Enhanced Strategic Planner provides advanced modeling capabilities for long-range planning, helping organizations align workforce management with their broader business goals.
  • Easily Integrates with Third-Party Apps: NICE CXone supports over 350 integrations via API, allowing you to connect with various applications and services quickly. You can complete this process in as little as five minutes without the need for programming skills.
  • Enables Flexible Scheduling: The software supports multi-site, multi-skill and multi-channel scheduling to help manage workforces that operate across different locations, handle various tasks and serve multiple communication channels. Employees benefit from a self-service mobile portal, where they can request time off, swap shifts or make other schedule adjustments, leading to higher satisfaction and optimal staffing levels.
  • Facilitates Accurate Planning: The platform includes over 45 forecasting algorithms, including Box-Jenkins ARIMA, exponential smoothing and multilinear seasonal regression. The "Best Pick" AI algorithm evaluates different forecasting models and recommends the one that aligns best with expected conditions, ensuring that staffing levels are accurate and optimized.
  • Offers Digital Self-Service: The solution’s Digital and Self-Service solutions enable customers to resolve issues quickly with AI-powered tools like virtual agents, chatbots and knowledge management. It delivers timely guidance through proactive conversational AI and web engagement features.
read more...
  • Scheduling:  Access information about employee hours, shift differentials and set workforce rules to build schedules that guarantee employees don’t work overtime unless previously approved. 
  • Employee Self-Service:  Employees can clock in and out for shifts directly through the web-based platform as well as access the schedule to see which shifts they’re scheduled for, reducing the number of missed shifts. 
  • Multiple Time Clock Options:  Employees can clock in directly through the web-based platform, from their phones with the mobile time tracking solution or on-premise with physical time clocks. isolved Time’s physical time clocks are fully equipped with touch screens, USB and biometric options to prevent buddy-punching errors. 
  • Payroll Integration:  Automatically track time cards, calculate hours worked and import to payroll processing to ensure accurate and timely payroll calculations for each pay period. 
  • Benefits Management:  Track factors such as vacation hours, sick time and holidays automatically. 
read more...
  • Employee Scheduling: Use advanced machine learning to optimize schedules, balance work demands and meet employee preferences.
    • Implement and test skills-based routing with real-world scenario simulations, ensuring accurate scheduling across multiple channels and supporting multi-skilled agents.
    • Incorporate business, union and legal contract rules into the scheduling process for compliant and efficient workforce management.
    • Enable self-scheduling to let employees choose their work times with agent-selected intervals to improve retention.
    • Manage time-off requests by integrating payroll and HR systems.
  • Enlighten Copilot: Drive better outcomes and create a more efficient and satisfying work environment with Enlighten Copilot.
    • Get real-time AI-driven knowledge and assistance.
    • Equip agents with suggested responses and full interaction context to resolve issues quickly and accurately.
    • Empower supervisors with AI-guided coaching and continuous visibility into agent behaviors for more practical guidance and decision-making.
    • Amplify productivity by simplifying repetitive tasks and providing faster access to relevant knowledge with centralized AI assistance.
  • Automated Employee Engagement: Use the Employee Engagement Manager (EEM) to boost productivity and enhance the employee experience.
    • Leverage AI-driven insights to create and manage business rules, automatically adjusting staffing based on predefined rules for optimal net staffing.
    • Provide agents mobile access to schedules, time-off requests and shift trades anytime, anywhere.
    • Automate intraday staffing challenges and real-time alerts, enabling agents to correct their state quickly and stay productive.
  • Schedule Management: Update schedules quickly using the Schedule Management view to reflect current information.
    • Create weekly schedules using the Generate Schedule dialog. Consider agent availability, preferences, shifts, rules, vacations, skills, location and KPIs to ensure compliance and efficiency.
    • Calculate agent adherence, overstaffing, understaffing, forecast service levels, ASA and occupancy in real time based on the updated schedule data.
  • Intraday View: View up-to-date business performance information using the Intraday view, which provides an analysis of your staffing levels. Use the adjustment column to add or subtract resources from your scheduled staff to assess impacts on SLA, ASA or occupancy without changing employee schedules.
  • AI-Based Forecasting: Generate accurate forecasts using AI.
    • Select the best forecasting model to ensure precise predictions across all channels, skills and intervals.
    • Identify complex historical patterns and accurately predict future staffing needs.
    • Account for digital channels and back-office tasks with True to Interval (TTI) technology, providing precise staffing predictions for all work types.
  • Predictive Dialer: Blend inbound and outbound efforts across voice and digital channels to increase connection rates and sales conversions. Reach the right customers at the right time with AI-powered campaign management that enhances list management, lead qualification and profile segmentation. Eliminate awkward pauses and reach customers on their preferred channels for more effective and engaging interactions.
  • WebStation Portal: Allow employees to access schedules, bid for shifts and submit time-off requests via a comprehensive employee portal. Enable them to track their progress by providing an overview of schedule data and performance metrics and managing incentives with a self-service dashboard.
  • Performance Manager: Provide employees with insight into their performance and assign tasks as needed, ensuring that the business is operating as efficiently as possible.
read more...

Product Ranking

#30

among all
Workforce Management Software

#39

among all
Workforce Management Software

Find out who the leaders are

Analyst Rating Summary

we're gathering data
52
we're gathering data
14
we're gathering data
82
we're gathering data
18
Show More Show More

Analyst Ratings for Functional Requirements Customize This Data Customize This Data

isolved Time
NICE Workforce Management
+ Add Product + Add Product
AI-based Capabilities Dashboard And Reporting Employee Engagement And Collaboration Employee Scheduling Leave And Absence Management Mobile Capabilities Platform Capabilities And Compliances Time And Attendance Management Workforce Planning And Management 14 82 18 83 63 64 53 6 64 0 25 50 75 100
we're gathering data
N/A
we're gathering data
N/A
we're gathering data
N/A
20%
0%
80%
we're gathering data
N/A
we're gathering data
N/A
we're gathering data
N/A
83%
0%
17%
we're gathering data
N/A
we're gathering data
N/A
we're gathering data
N/A
40%
0%
60%
we're gathering data
N/A
we're gathering data
N/A
we're gathering data
N/A
83%
0%
17%
we're gathering data
N/A
we're gathering data
N/A
we're gathering data
N/A
63%
0%
37%
we're gathering data
N/A
we're gathering data
N/A
we're gathering data
N/A
60%
0%
40%
we're gathering data
N/A
we're gathering data
N/A
we're gathering data
N/A
53%
0%
47%
we're gathering data
N/A
we're gathering data
N/A
we're gathering data
N/A
6%
0%
94%
we're gathering data
N/A
we're gathering data
N/A
we're gathering data
N/A
64%
0%
36%

Analyst Ratings for Technical Requirements Customize This Data Customize This Data

we're gathering data
N/A
we're gathering data
N/A
we're gathering data
N/A
30%
0%
70%

User Sentiment Summary

Great User Sentiment 1957 reviews
Great User Sentiment 329 reviews
82%
of users recommend this product

isolved Time has a 'great' User Satisfaction Rating of 82% when considering 1957 user reviews from 4 recognized software review sites.

87%
of users recommend this product

NICE Workforce Management has a 'great' User Satisfaction Rating of 87% when considering 329 user reviews from 5 recognized software review sites.

n/a
4.3 (21)
4.3 (1058)
4.3 (85)
3.9 (564)
4.9 (7)
4.1 (34)
4.5 (121)
3.9 (301)
4.2 (95)

Synopsis of User Ratings and Reviews

Streamlined Time Tracking: isolved Time simplifies the process of tracking employee hours, including regular work hours, overtime, and time off. This can help to improve payroll accuracy and efficiency.
Reduced Compliance Risk: The platform helps businesses comply with labor laws and regulations, such as the Fair Labor Standards Act (FLSA), by automating timekeeping and payroll processes. This can help to reduce the risk of costly compliance violations.
Improved Employee Engagement: isolved Time's self-service features empower employees to manage their own time and attendance information, such as requesting time off and viewing their schedules. This can lead to increased employee satisfaction and engagement.
Data-Driven Insights: The platform provides businesses with valuable insights into employee time and attendance data, such as labor costs, overtime trends, and employee productivity. This information can be used to make informed decisions about workforce management.
Show more
Improved Efficiency And Productivity: Automates time-consuming tasks like scheduling, time tracking and payroll calculations, freeing up managers and employees to focus on more strategic work.
Enhanced Accuracy And Compliance: Minimizes errors in time and attendance records, ensuring compliance with labor laws and regulations, and reducing the risk of costly penalties and lawsuits.
Optimized Labor Costs: Provides valuable insights into labor utilization, enabling organizations to identify areas for cost savings and make more informed staffing decisions.
Increased Employee Engagement: Simplifies time-off requests, shift swaps and other scheduling needs, leading to improved work-life balance and overall job satisfaction.
Data-Driven Decision-Making: Generates comprehensive reports and analytics on workforce performance, empowering managers to identify trends, address issues and make data-backed decisions to improve operational efficiency.
Show more
Limited Customization: isolved Time's scheduling features may not be granular enough for complex workforce management needs, especially for businesses with variable shift patterns or unique scheduling requirements.
Mobile App Limitations: The mobile app's functionality may not be as comprehensive as the desktop version, potentially hindering employees' ability to manage their time and schedules effectively while on the go.
Integrations: While isolved Time offers integrations with various payroll and HR systems, there may be limitations or compatibility issues with certain third-party software, potentially requiring additional configuration or custom development.
Show more
Implementation And Training Costs: The initial setup and training of employees can be time-consuming and expensive, especially for larger organizations.
Potential For Employee Resistance: Some employees may be resistant to new technology or feel their privacy is being invaded by increased monitoring.
Over-Reliance On Technology: While automation is beneficial, an over-reliance on the software can lead to problems if there are technical glitches or system failures.
Show more

Reviews from the past year paint a picture of a product that excels in its ease of use, flexibility, and scalability, making it a valuable asset for businesses of all sizes. Users consistently highlight the intuitive interface and straightforward functionality, allowing employees and managers to quickly adapt and maximize productivity. The software's ability to accommodate diverse work environments, from remote teams to on-site staff, further solidifies its position as a versatile solution. This adaptability extends to its seamless integration with existing payroll and HR systems, streamlining processes and providing a holistic view of employee data. While isolved Time receives accolades for its comprehensive features and user-friendly design, some reviews point out areas for potential improvement. Several users express a desire for more advanced reporting and analytics capabilities to gain deeper insights into workforce trends and optimize decision-making. Additionally, while the mobile app offers convenience for employees on the go, some find its functionality to be slightly limited compared to the web-based platform. Despite these minor drawbacks, the overall consensus remains overwhelmingly positive, with users emphasizing the significant impact isolved Time has had on their organizations' efficiency and bottom line. isolved Time distinguishes itself from competitors by striking a balance between robust functionality and user-friendliness. Its intuitive interface and comprehensive features cater to businesses seeking a solution that is both powerful and easy to implement. The software's scalability ensures it can grow alongside a company's evolving needs, while its cost-effectiveness makes it an attractive option for organizations with budget constraints. isolved Time is particularly well-suited for businesses with diverse workforces, including remote and mobile employees, due to its flexible time tracking options and cloud-based accessibility. Its ability to integrate with existing HR and payroll systems further enhances its value proposition for companies seeking a streamlined and unified approach to workforce management.

Show more

NICE IEX Workforce Management is a powerful tool designed to optimize workforce operations through highly accurate forecasting and flexible scheduling capabilities. The platform leverages over 45 different algorithms, including an AI-powered "best pick" option, to ensure the highest level of forecast accuracy, making it adaptable to the specific needs of multi-skill, multi-site and multi-work type environments.We love the software's self-service portal that empowers employees to manage their schedules, request time off and swap shifts. The platform's flexible scheduling options accommodate various business rules and employee preferences, enhancing both operational efficiency and employee satisfaction.NICE IEX also excels in its integration capabilities. It connects with the CXone customer experience platform and various third-party applications, enabling a unified view of customer interactions and workforce data. The software's AI-driven insights and analytics provide valuable information on agent performance, adherence and customer sentiment.While NICE IEX WFM offers a comprehensive suite of features, it does have some limitations. The software currently lacks advanced capabilities in employee engagement, such as surveys and performance rewards. We also found that it has limited support for labor management functionalities like managing multiple job positions for a single employee and automated leave tracking.Overall, NICE IEX WFM is a powerful workforce management solution that can significantly benefit businesses seeking to optimize their staffing operations. According to our analysis, it has a strong focus on core workforce management features like scheduling, time and attendance, and compliance.

Show more

Screenshots

Top Alternatives in Workforce Management Software


ADP Workforce Now

Agendrix

Calabrio

Connecteam

Dayforce

Deputy

Humanity

Infor Workforce Management

Legion WFM

NICE Workforce Management

Oracle HCM Cloud

Quinyx

SuccessFactors

Synerion

Unifocus

Verint Workforce Management

Workcloud Workforce Optimization

WorkForce Suite

Related Categories

WE DISTILL IT INTO REAL REQUIREMENTS, COMPARISON REPORTS, PRICE GUIDES and more...

Compare products
Comparison Report
Just drag this link to the bookmark bar.
?
Table settings