Home > Workforce Management Software > UKG Dimensions > UKG Dimensions vs Synerion

UKG Dimensions vs Synerion

Last Updated: November 18th, 2024

Our analysts compared UKG Dimensions vs Synerion based on data from our 400+ point analysis of Workforce Management Software, user reviews and our own crowdsourced data from our free software selection platform.

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Product Basics

UKG Dimensions has been merged with the UKG Pro suite and is no longer available. Visit our UKG Pro page for an in-depth breakdown of what the product offers.

Previously, UKG Dimensions helped automate and streamline important processes like scheduling, payroll, compensation management and timekeeping. Integration, a mobile app and artificial intelligence support streamlined operations. Reports, data collection, talent acquisition and performance management were some of the core features offered in the product prior to it being absorbed into UKG Pro. Specialized capabilities included task management, gaming and SMS ShiftFill.

Synerion streamlines workforce management through automated scheduling, time tracking, and employee self-service tools. Ideal for mid-sized to large organizations across various industries, it simplifies operations, reduces costs, and boosts employee engagement. Popular features include mobile time clock access, real-time data insights, and advanced forecasting for optimal staffing. User reviews praise its intuitive interface, customization options, and seamless integration with payroll systems. Pricing varies based on modules chosen and number of users, typically falling within a mid-range bracket with per-user, monthly subscription fees. Compared to similar products, Synerion emphasizes user-friendliness and flexibility, making it a strong contender for businesses seeking a comprehensive and adaptable workforce management solution.

Pros

User-friendly interface
Comprehensive features
Flexible customization
Seamless integrations
Mobile accessibility

Cons

Some setup complexity
Occasional reporting glitches
Limited native analytics
Cost for advanced modules
Training for complex features

$1,000 Monthly

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Tailored to your specific needs

$2/User, Monthly

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Tailored to your specific needs

Small

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Large

Small

Medium

Large

Windows

Mac

Linux

Android

Chromebook

Windows

Mac

Linux

Android

Chromebook

Cloud

On-Premise

Mobile

Cloud

On-Premise

Mobile

North Ottawa Community Hospital

Red Gold

TTI

Vancity

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Product Assistance

Documentation

In Person

Live Online

Videos

Webinars

Documentation

In Person

Live Online

Videos

Webinars

Phone

Chat

FAQ

Forum

Knowledge Base

24/7 Live Support

Phone

Chat

FAQ

Forum

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24/7 Live Support

Product Insights

Automation: Increase efficiency, streamline administration and reduce paper-based processes through automated tools and workflows. Automate enforcement of rules, regulations and compensation guidelines.
AI: AI and machine learning functionality help analyze data, recommend shift changes and provide more accurate forecasts.
Integration: Integrate with extensible and open APIs as well as foundational applications to access all data on a single platform and reduce the need for multiple solutions.
Increased Productivity: More balanced workloads, reduced overtime and efficient performance management helps improve productivity
Compliance: Stay compliant with recent changes in laws and use tools like reporting to minimize compliance risk and avoid fines and litigations.
Mobile App: Access payroll information and an online self-service tool, manage schedules, and receive full data visibility and functionality.

Boosted Efficiency: Ditch the manual work and embrace automation. Synerion streamlines scheduling, time tracking, and communication, freeing up your time and resources for what truly matters.
Cost Savings Unearthed: Optimize your workforce, make smarter staffing decisions, and minimize unnecessary expenses. Synerion helps you control payroll, reduce overtime, and keep your budget on track.
Compliance Confidence: Stay ahead of regulations with built-in compliance features. Accurate timekeeping and adherence to labor laws ensure peace of mind and avoid costly penalties.
Happy and Engaged Employees: Empower your team with self-service tools and flexible schedules. Synerion fosters a sense of control and ownership, leading to increased satisfaction and productivity.
Data-Driven Decisions: Make informed choices based on real-time insights. Synerion's robust reporting and analytics give you the power to understand your workforce, identify trends, and optimize performance.
Adaptable to Your Growth: As your business evolves, so does your workforce management needs. Synerion's modular design and flexible configurations allow you to scale and customize the solution to meet your unique requirements.
Seamless Teamwork: Break down communication barriers and foster collaboration. Synerion connects teams through centralized scheduling, real-time updates, and task management tools, ensuring everyone is on the same page.
Competitive Edge Secured: A well-managed workforce is your secret weapon. Synerion helps you deliver consistent service, optimize operations, and exceed customer expectations, giving you a competitive advantage in the market.
Reduced Absenteeism and Overtime: Plan ahead and avoid unplanned chaos. Synerion's intelligent forecasting and scheduling tools help you manage workload effectively, minimizing absenteeism and unnecessary overtime.
Peace of Mind Guaranteed: Rest easy knowing your workforce management is in good hands. Synerion's secure platform, reliable features, and accurate data give you the confidence to focus on what matters most.

Timekeeping:
- Automatically track, manage and control attendance with real-time employee data on a centralized platform.
- Access hourly, salaried and full mobile time cards and track time spent on projects, early-in and late punches.
- Visualize, filter, sort and export time and attendance data through dataviews and reports.
- Reduce payroll errors and costly overtime.
Scheduling:
- Create effective schedules and have a single access point for information on shifts, time off and holidays.
- Use AI capabilities to predict high and low volume units to assign labor based on demand.
- View detailed schedules for daily shifts and request for changes in shifts and time off on the calendar.
- Reduce payroll errors and costly overtime.
Absence Management:
- Manage sick time, leaves and vacation time from one place.
- Automatically inform team members about upcoming absences, identify absent trends and set time off thresholds.
- Automate disciplinary actions and rewards and track the effect of absenteeism in real time.
- Manage and store employee leave records and rewards for compliance and backup.
Analytics:
- Dataviews give real-time access to operational data in an Excel format.
- Sort, filter and group data at different levels and visualize it with charts and graphs.
- Interactive reports highlight problems and opportunities.
- Build and customize standard reports.
- Use ad-hoc reporting to access and analyze data.
- Comparative reports show current performance with company goals and objectives.
Work Datasheet:
- Create customized forms for better data accuracy and productivity.
- Transfer and access updated information through integration with ERP solutions.
- Track time spent on projects, identify top and weak performers, and recalibrate performance standards accordingly.
Data Collection: Capture and store information from handheld devices, badges, biometric devices and telephones. Improve productivity with self-service access to information on scheduled hours and time off, and enforce pay and attendance policies from employee punch-in.

TeleTime IP: Uses telephones to gather and record time and attendance of employees working in multiple locations and traveling frequently. Enter punches, submit labor data, enter worked hours, job, labor and work rule transfers, inquire on schedules and enter meal deductions through a landline or mobile device.
Universal Device Manager: A standalone application, it helps manage work on a single customizable dashboard and is integrated with all UKG Dimension solutions. Use visualized soft keys to understand clock layout and access data on multiple devices using a profile or a specific setting.

HR:
- Source, access and track new recruits, and promote employee satisfaction with performance and compensation management.
- Access one employee record and reduce reporting complications.
- Automate routine tasks and manage and schedule tasks associated with job requisitions.
- Stay compliant with changing labor laws and regulations.
Payroll:
- Set a schedule to process payrolls, make mass edits, keep track of bonuses and commissions, and get real-time payroll updates.
- Sort, group, filter and customize standard payroll reports.
- Calculate paycheck information and make informed budget plans.
- Manage and make changes in tax jurisdictions, earnings, direct deposits, deduction codes and more.
Payroll Services:
- Integrates with UKG Dimensions Payroll and provides quarterly updates from local, state and federal codes.
- Manage compliance across various tax types and jurisdictions.
- Avoid filling errors and factor in requirements for taxing and taxation wage accumulations.
- Make timely and accurate payments, and streamline the garnishment process.
- Use ComplianceFactory SaaS, an on-demand solution, for deposit and payroll tax filing.
- MasterTax helps balance, schedule, pay and file payroll tax.
Talent Acquisition:
- Use a heat map that shows employee turnover and the areas that need more attention.
- Simplify the search and application process, and set pre-screening questions to identify qualifying candidates.
- Access auto-populated candidate application forms.
- Use the parsing tools to extract contact details, work history, skill sets and academic credentials.
- Filter candidates by skills to fit a specific role or position.
- Send automated notifications and use configurable email templates to communicate with candidates.
Compensation Management: Offers a unified platform with a common interface, database and workflows. Also helps:

Automate and streamline processes.
Create compensation cycles and add merit and promotion-based salary increments.
Define budget for each cycle in a spreadsheet interface as well as set the approval workflow and salary structure.
Restrict access to functionality and sensitive information to ensure security.
Use mass-finalize to review and approve increments for all employees.

Compensation Management:
- Outline and communicate goals to individuals and groups.
- Get instant insight into individual goal status and reviews through the year.
- Automate performance review cycles through notifications and reminders that keep track of feedback, approvals and forms.
- Create customized and job-specific review profiles and define what skills and attributes to measure.
- Keep track of employee progress, training completion and certifications, and development milestones through customized reporting.
ACA Manager:
- Access detailed reports and audits of payroll, timekeeping and HR.
- Access real-time and historical data on ATA status for the organization and individual employees.
- A dashboard provides insight on regular and hourly labor pools.
- Automated alerts notify when an employee crosses the eligibility limit.
Healthcare Analytics:
- Get insights into pay period data and determine if goals for labor hours, costs and overtime are met.
- Access real-time information to identify trends and take necessary steps.
- Core reports provide information on overtime and help manage labor costs.
SMS ShiftFill: Automatically process shift fills through the employee pool, maintain staffing levels through text and allow employees to accept and fill open shifts through mobile phones. View critical information, access audits, track reports and take immediate actions on the homepage.
Gaming: Automate processes to meet IRS and GITCA requirements, and process, allocate and distribute tips and tokens. Maintain and track employee certifications, restrict locations based on skills and conduct punch-in, punch-out and tip declarations.
Task Management:
- Create, prioritize, track and assign one-time or recurring tasks to the right person and receive notification on completion of task.
- Schedule, conduct and report store audits.
- Connect store employees with subject experts from within the organization who help address issues.
- Allow the support team to assign and resolve tickets themselves.
- Personalize content based on location, profile and role.
- Create a custom news feed to celebrate achievements, promote opportunities and share articles from a personalized dashboard.

Time and Attendance Management: Automate timekeeping to streamline manual clock, timesheet and payroll processes, as well as minimize the risk of payroll fraud and improve productivity. It also includes:

Online data collection and management through barcode badges, magnetic stripe cards and biometrics.
Proof of attendance, ensuring adherence to all labor regulations.
Controls for labor costs to minimize errors and the chances of overpaying or underpaying.

Workforce Management: Improves ROI and reduces errors with automated processes. It also supports:

Higher employee engagement through an employee self-service module.
Easy implementation with cloud and on-premise deployments.

Time Clocks: Digital time clocks like biometrics, touch screen and tablet time clocks save time and money while aiding efficient workforce management.
Scheduling: Automate the scheduling process for complex scenarios. Access real-time alerts for changes in the schedule to plan ahead. Also, ensure compliance with labor laws and union regulations.
Absence Management: Automate the absence request process to manage sick days, partial absences, personal leave requests and more. Improve the payout process by accurately tracking leave time.
Labor Costing: Pay employees accurately with different rates for their tasks and reduce non-billable hours. Manage costs and consolidate them using reports for better analysis.
Reporting: Create and track KPIs and metrics using customized reporting, analytics and notifications for improved decision making and performance.
Mobile Access: Access information and update changes anywhere with the mobile solution.

Employees can record attendance, request time off, track leaves and communicate seamlessly with others in the organization.
Managers can communicate with employees, manage time cards, and view and approve time off.

Integrations: Integrate seamlessly with third-party applications like Deluxe, Sage, Okta, Desjardins and QuickBooks.

Product Ranking

#173

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#7

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Analyst Rating Summary

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User Sentiment Summary

80%

of users recommend this product

UKG Dimensions has a 'great' User Satisfaction Rating of 80% when considering 238 user reviews from 4 recognized software review sites.

96%

of users recommend this product

Synerion has a 'excellent' User Satisfaction Rating of 96% when considering 122 user reviews from 4 recognized software review sites.

3.9 (147)

4.8 (2)

n/a

4.82 (61)

4.0 (35)

4.8 (58)

4.3 (19)

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4.2 (37)

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Awards

Synopsis of User Ratings and Reviews

Streamlined Scheduling: Reduces conflicts, minimizes overtime, accommodates preferences.

Accurate Time Tracking: Automates calculations, ensures compliance, cuts manual effort.

Simplified Absence Management: Proactive staffing based on leave trends, tracks requests.

Enhanced Compliance: Automates adherence to labor laws, reduces legal risks.

Empowered Employees: Self-service options for schedules, time off, communication.

Intuitive: All the users who mention this aspect observe that intuitive capabilities are a key benefit of the product.

User-Friendly: More than 90% of user feedback on this element reports that the product offers a navigable and user-friendly interface.

Scheduling: A robust suite of features supports effective scheduling, according to 75% of users who mention this feature.

Customer Service: All reviews that discuss this aspect suggest that customer service is quick and responsive when it comes to issue resolution.

Steep Learning Curve: Initial setup and training can be complex.

Occasional Glitches: Minor bugs and technical issues reported.

Limited Customization: Some users desire more flexibility in features.

Costly: Subscription fees can be high for larger organizations.

Performance Slowdown: Potential lag in response times with large datasets.

Steeper learning curve: Users report a less intuitive interface and a need for dedicated training to master its features.

Limited mobile app: Key functions like timesheet approvals and shift swapping are missing from the mobile app, restricting on-the-go productivity.

Reporting customization: Creating tailored reports can be challenging due to restrictions in report design and data filtering options.

Customer support responsiveness: Users cite varying response times and occasional delays in resolving technical issues.

Integration challenges: Some users have encountered difficulties integrating Synerion with specific payroll systems or HR platforms, leading to data inconsistencies.

UKG Dimensions' user reviews paint a contrasting picture, balancing praise for its powerful features and user-friendly interface with frustration towards its learning curve and occasional glitches. Fans love its impact on streamlining workflows. One reviewer beams, "Scheduling nightmares vanished with UKG Dimensions! It handles preferences, minimizes overtime, and saves us endless hours compared to ADP Workforce Now." Another appreciates its time tracking, stating, "Automated calculations and compliance features in UKG Dimensions shielded us from payroll errors and fines we faced with Kronos." However, the initial learning curve can be daunting. A user laments, "Getting started with UKG Dimensions felt overwhelming, and training could be more comprehensive compared to Kronos." Minor technical issues also pop up, like one user who shares, "The UKG Dimensions mobile app had a few bugs, but their support team addressed them quickly, unlike ADP's slow response times." In terms of user experience, some find UKG Dimensions more intuitive and pleasant to use compared to competitors. A user who switched from ADP says, "UKG Dimensions is much easier to navigate and feels less clunky than ADP." However, others criticize its limited customization options, with a user mentioning, "Kronos offers more flexibility in tailoring features to our specific needs, which UKG Dimensions lacks." Cost is a recurring theme. While many acknowledge the value for money, some find it expensive, especially for larger organizations. A user acknowledges, "UKG Dimensions is powerful, but the subscription fees can be hefty compared to ADP's more budget-friendly options." Overall, UKG Dimensions receives positive feedback for its functionality and usability, but potential users should be prepared for the learning curve and higher cost. Comparing with competitors is wise if seeking high customization or a budget-friendly option. Ultimately, the choice hinges on individual needs and priorities.

With an interface that is easy to implement, understand and navigate, Synerion automates and streamlines all major workforce management processes, according to user feedback. The product also offers a suite of efficient features for workforce scheduling and reporting to maintain control on labor costs while improving efficiency. Reviews also suggest that all other features offered are intuitive, and on the rare occasions that glitches occur, the customer service team is responsive and well-versed to tackle most issues. Without any notable cons to speak of, the product can be a great pick for companies looking to automate and enhance their workforce management capabilities.

Screenshots

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FAQ

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