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WorkForce Suite vs Unifocus

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Our analysts compared WorkForce Suite vs Unifocus based on data from our 400+ point analysis of Workforce Management Software, user reviews and our own crowdsourced data from our free software selection platform.

Overview Pricing Benefits & Features Analyst Ratings Comparison Charts User Ratings Analyst Summary Screenshots
WorkForce Suite Software Tool
Unifocus Software Tool
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Product Basics

Analyst Rating

72 Detailed Analysis

User Sentiment

Good User Sentiment (61 Reviews)

Analyst Rating

64 Detailed Analysis

User Sentiment

we're gathering data
( Reviews)

Workforce Suite, formerly known as EmpCenter, is a full-service suite from Workforce Software that provides a variety of HR software to meet the needs of businesses of all sizes.

Features such as time and attendance, labor scheduling and labor analytics help streamline HR processes and facilitate interactions between managers and employees. Managers can collect, track and analyze data to recognize trends within the company and improve existing business practices.

Many users appreciate its user-friendly interface and employee engagement features, while some feel that it offers limited customization options. For pricing information, contact the vendor.

Pros
  • Intuitive interface
  • Streamlined scheduling
  • Mobile accessibility
  • Automated reports
  • Cost-effective
 Cons
  • Limited customization
  • Occasional bugs
  • Basic time tracking
  • Learning curve for complex features
  • Limited integrations
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Unifocus equips businesses with tools to optimize personnel scheduling, timekeeping, and workforce analytics. Its core strength lies in simplifying complex tasks like demand forecasting, automated shift creation, and real-time staff tracking. This makes it ideal for companies juggling dynamic workloads in hospitality, retail, healthcare, and similar service-oriented sectors. Key benefits include boosted employee satisfaction through flexible scheduling options, reduced labor costs via optimized staff allocation, and improved customer service due to better staffing alignment with peak demand. Popular features encompass mobile apps for employee self-service, intuitive interfaces for managers, and comprehensive reporting dashboards for data-driven decision-making. Compared to some user experiences in the broader Workforce Management landscape, Unifocus shines in its user-friendliness and focus on employee engagement. However, its pricing structure, typically based on per-user subscriptions, might be less cost-effective for smaller businesses compared to competitor models with tiered pricing or transaction fees. Ultimately, Unifocus excels at streamlining workforce management for service-driven businesses, prioritizing employee experience and data-driven optimization. Consider its user-friendly interface, employee engagement features, and pricing structure when evaluating its fit for your specific needs.

Pros
  • User-friendly interface
  • Mobile apps for employees
  • Flexible scheduling options
  • Automated shift creation
  • Comprehensive reporting
 Cons
  • Per-user pricing model
  • Occasional app glitches
  • Limited customization
  • No payroll integration
  • Training for complex features
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$10/User, Monthly
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$4/Employee, Monthly
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Tailored to your specific needs
Small
Medium
Large
Small
Medium
Large
Windows
Mac
Linux
Android
Chromebook
Windows
Mac
Linux
Android
Chromebook
Cloud
On-Premise
Mobile
Cloud
On-Premise
Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
In Person
Live Online
Videos
Webinars
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support

Product Insights

  • Reduce Labor Costs: Analytics and forecasting functionalities reduce labor costs and ensure that you’re not scheduling more employees than necessary to complete tasks.
  • Access On-the-Go: Access the system and utilize all features directly through any internet-connected device.
  • Integration: Integrate with a variety of other vendors, including SAP, Oracle, Benefitfocus and more.
  • Improve Communication: Enable employees to use self-service tools to view HR processes and communicate with managers.
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  • Minimize Manual Processes: Allow managers to choose all the required information to optimize workflows via a personal assistant. Get automated workforce rules, alerts digitizing labor management processes and surveys to increase operational accuracy. Limit the need for physical supplies and manual data entry to save administrative time. 
  • Navigate Labor Crisis: Use the ShiftGenius tool to augment the scheduling experience. Enable on-demand pay, perform cross-utilizations and budget adjustments, and retain more workers by effectively managing labor processes and increasing employee satisfaction. 
  • Automate Workforce Rules: Schedule staff, streamline workplace rules, assign tasks and send task communication automatically with a comprehensive set of labor management tools. 
  • Streamline Operations: Speed up business operations with real-time alerts and task reminders. Encourage employees to remain up to date with relevant management data. 
  • Simplify Tracking and Reporting: Streamline employee tracking and reporting processes. Stay on top by leveraging actionable insights from reports. 
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  • Time and Attendance: Track and record data, ensure compliance with labor regulations, and automate and streamline payroll processes directly through the mobile app.
  • Scheduling: Allow employees to trade shifts and set preferences for their work schedule, and enable managers to review and approve shift changes before they go into effect.
  • Forecasting: Use accurate labor forecasts to create fair, flexible schedules that enhance employee experiences and reduce burnout. Minimize overstaffing and understaffing to ensure maximum productivity, and prevent errors and unnecessary overtime.
  • Absence Compliance Tracker: Comply with industry regulations such as FMLA, plan realistic schedules for employees returning to work and track general leave hours.
  • Analytics: Create custom reports and dashboards specific to your business needs to get a clear picture of how your team is performing. Enable notifications that alert you to important issues like unexpected overtime, urgent scheduling needs or policy violations. Use the drag-and-drop interface to generate data-driven reports in Excel, PDF and HTML formats.
  • Task Management: Ensure your employees have the right information, are updated, and are focused on the right tasks. Store all team files and materials in one place and create custom workflows to ensure tasks are assigned and completed by the right people.
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  • Labor Management: Support multiple labor management functions seamlessly. Manage an inclusive system to balance labor laws and workforce availability with demand forecasts and other operational variables for consistent business functions. Utilize an AI-driven, automated scheduling tool to ensure staffing hours align with labor budgets and industry standards. Deliver scheduling information and enhance schedule planning. 
  • Time and Attendance: Assist managers with multiple time and attendance monitoring methods, like logging hours worked and overtime details. Keep workers organized and adhere to labor and union compliance rules with robust time clock technology. Remain compliant with automated mobile punches, integrated time clocks and paperless attendance management technologies. 
  • Staff Surveys: Guide employees through real-time, actionable insights and feedback via STAFFScope pulse surveys that populate data-driven plans, guides, comparisons and statistics to assist in attracting qualified staff. 
  • Consulting Services: Extend labor-management capabilities by connecting with experts who can help navigate the complexities of changing labor markets and ensure holistic employee engagement. 
  • Operations Management: Enable employees to deliver better service with a comprehensive productivity ensemble tool that determines the best employees for individual requests. Delegate relevant tasks at the right moment while assisting the entire team with engagement and providing recommendations. 
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Product Ranking

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Workforce Management Software

#87

among all
Workforce Management Software

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Analyst Rating Summary

72
64
57
43
82
71
45
73
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Mobile Capabilities
Mobile Capabilities

Analyst Ratings for Functional Requirements Customize This Data Customize This Data

WorkForce Suite
Unifocus
+ Add Product + Add Product
AI-based Capabilities Dashboard And Reporting Employee Engagement And Collaboration Employee Scheduling Leave And Absence Management Mobile Capabilities Platform Capabilities And Compliances Time And Attendance Management Workforce Planning And Management 57 82 45 66 75 100 70 68 71 43 71 73 75 63 96 67 51 64 0 25 50 75 100
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Analyst Ratings for Technical Requirements Customize This Data Customize This Data

70%
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User Sentiment Summary

Good User Sentiment 61 reviews
we're gathering data
75%
of users recommend this product

WorkForce Suite has a 'good' User Satisfaction Rating of 75% when considering 61 user reviews from 3 recognized software review sites.

we're gathering data
4.1 (31)
n/a
4.7 (18)
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1.5 (12)
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Synopsis of User Ratings and Reviews

Time and Attendance Tracking: Capture time and pay data to accurately track employee hours and wages. This helps reduce errors and ensure compliance with labor laws.
Employee Scheduling: Easily schedule and manage employee shifts to ensure that the right labor mix is available at the right time and cost.
Absence Management: Manage absences and leaves to comply with regional labor laws and reporting requirements.
Compliance: Navigate complex labor requirements and mitigate risks with advanced compliance features, such as automated right-to-work document verifications.
Integrations: Integrate with several third-party apps to eliminate manual data entry and reduce errors, and ensure a smooth flow of information across different platforms.
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Enhanced scheduling efficiency: Automates forecasting and schedule creation, reducing time spent on manual tasks and optimizing staffing levels based on demand.
Improved labor cost control: Provides insights into labor costs and identifies opportunities for savings through schedule optimization and overtime reduction.
Streamlined time and attendance: Simplifies time tracking, attendance management, and payroll processing with accurate data and automated workflows.
Enhanced employee engagement: Empowers employees with self-service options like mobile scheduling access, shift bidding, and time-off requests, fostering greater ownership and flexibility.
Robust compliance support: Helps ensure adherence to labor laws and regulations with built-in compliance features, reducing the risk of penalties and ensuring fair treatment.
Actionable insights and reporting: Offers real-time and historical data on labor costs, productivity, and schedule adherence, guiding data-driven decisions to improve workforce performance.
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Potential Costs: Implementing the software involves an initial investment, including customization and training. Ensuring the system is adequately supported and maintained requires ongoing expenditure.
Difficult to Use: Some solutions can be challenging to use, especially for schedule adjustments and delegating duties, which often require administrator intervention. Data export and import processes can also be complex, with the need to export data from the system and then import it into the payroll system, without direct integration.
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Initial setup and configuration can be complex: Implementing Unifocus can require significant upfront investment in time and resources for customization and integration with existing systems.
Steeper learning curve for some users: While Unifocus offers a user-friendly interface, some features and functionalities may require training for less tech-savvy users.
Limited customization options for certain workflows: Unifocus may not offer the level of customization needed for highly specialized or niche workforce management requirements.
Integration challenges with older systems: Integrating Unifocus with older HR or payroll systems may require additional development or workarounds.
Potentially higher costs for larger enterprises: While Unifocus offers flexible pricing, the cost for larger organizations with complex needs can be significant.
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Users praise Unifocus for its efficiency boost, especially in scheduling. One reviewer gushed, "It went from a five-hour manual process to a 15-minute automated schedule!" This translates to cost savings and improved employee engagement, as another user highlighted, "Employees love the self-service features and flexible scheduling options. Morale is definitely higher." However, some users found the initial setup daunting, with one cautioning, "Be prepared to invest time and resources in customization and integration." Others mentioned a learning curve for some features, suggesting "more intuitive navigation and better training resources" could be helpful. Compared to competitors, Unifocus shines in compliance support. One user contrasted, "Unifocus's built-in compliance tools are a lifesaver compared to the manual tracking nightmare with our old system." This reduces compliance risks and ensures fair treatment of employees, a crucial factor for many businesses. Overall, Unifocus seems to be a powerful tool for optimizing workforce management, but implementation and user training deserve careful consideration. Its strength in compliance makes it stand out, while addressing initial setup complexity and user experience nuances could further solidify its position as a leading choice.

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Screenshots

Top Alternatives in Workforce Management Software

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Head-to-Head Comparison

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