Dan Smitley

Dan Smitley has been in contact centers for over 20 years and leading WFM for over 15 years. In previous roles he has been the Director of People Analytics and WFM and on the Board of Advisors for SWPP. He is currently consulting; helping teams think critically about how they can leverage their contact center and WFM teams as strategic assets for their organizations. A primary driver for him is the employee experience and how WFM can be the culture champions at any organization.