Zoom vs Microsoft Teams
Last Updated:Our analysts compared Zoom vs Microsoft Teams based on data from our 400+ point analysis of Business Phone Systems, user reviews and our own crowdsourced data from our free software selection platform.
Product Basics
Product Assistance
Product Insights
- Build the Brand: Maximize ROI by building lasting customer relationships. Promote the brand through webinars and video conferences with thousands of attendees and design outreach strategies based on meeting data.
- Provide Customer Support: Attend customer queries and resolve issues by connecting to customers virtually, irrespective of the time zone. Never miss a customer call by configuring call forwarding. Monitor call quality via call recordings and transcriptions and share them with the team for training.
- Stay Connected: Never miss a business meeting while out of the office. Create and join meetings from anywhere on any device, including Android and iOS mobile phones.
- Establish Global Presence: Make the brand’s visible presence through localization. Port existing phone numbers to a local service provider, or get local phone numbers for seamless customer outreach and accessibility.
- Collaborate: Work in tandem with other team members through screen sharing and whiteboarding. Share and discuss insights via shared comments and annotations. Chat with co-workers in-meeting or create and join breakout rooms for focused discussions.
- Connect Within Business Apps: Build applications to get customer and team metrics within the host application. Manage user accounts and view meeting usage metrics by connecting to dashboards.
- Improve Collaboration: Stay connected with team members from any location at any time. Quickly access files and documents. Respond immediately to messages and join meetings with a single click.
- Simplify Customizations: Enable news alerts based on location. Customize the workspace according to requirements. Integrate solutions like Google Drive and Dropbox.
- Enhance Communication: Use the chat window to connect quickly with employees. Attach files to the chat and schedule meetings without leaving the window. Integrate with other products to avoid switching between applications.
- Increase Productivity: Communicate efficiently with team members without sending or receiving emails. Reduce time lag with employees who may not access their emails regularly. Access essential files, documents, meetings and apps from a single workspace.
- Business Calling: Make and attend 1:1 and conference phone calls, participate in video meetings and send chat messages. Switch from phone calls to video meetings with one click — no need for a separate conference bridge.
- Call Management: Ensure every call is answered with auto-attendants and skills-based intelligent call routing. Listen to recorded phone calls or view text transcriptions through a PC, desk phone or mobile device.
- Administration Portal: Provision and manage users, and view call quality and usage reports from its central admin portal.
- Global Availability: Provides local telephone service across more than 40 countries. Seamlessly port current business numbers and use existing cell phone service providers in any country.
- Video Conferencing: Schedule and attend webinars and 1:1 or group meetings, internally or with clients, with Google, iCal and Microsoft calendar syncing. Join meetings across other conferencing room providers with compatible hardware that includes speakers, headphones, cameras, microphones and monitors.
- Collaboration: Start and/or schedule a meeting with a personal meeting ID that stays the same always. Co-annotate on shared screens and whiteboards, share files in-meeting, message others, and create and join breakout rooms for focused collaboration.
- Meeting Recordings: Record and store meetings locally, and share these recordings with others through Google Drive, Dropbox and other file storage services. Allow or restrict access to recordings by participants through in-meeting admin controls. Direct recordings to the cloud are available with paid plans.
- Permissions: Set up role-based and in-meeting permissions, such as enable/disable screen sharing by participants, using chat and mute/unmute settings.
- Dashboards: Monitor data on overall usage for meetings, Zoom Rooms, webinars, instant messaging and Zoom Phone, all from a single, unified interface.
- Meetings: Get a bird’s-eye view of meeting metrics, such as top locations of participants, year-to-date trends and devices used, in the form of bar charts, pie charts, line graphs and more. View information for meetings and Zoom Rooms, live and past, to a high level of granularity.
- Zoom Phones: Get metrics on Mean Opinion Score (MOS) scores and view call logs, voice codecs, ISP and network details, all on one screen. Monitor call health with hardware and OS versions listed for each call in a tabular format.
- Reporting: Get reports on registrations, attendees, Q&A, performance and participation details for meetings and webinars. Administrators can view more detailed usage and user activity reports.
- Integrations: Ensure seamless workflows from within proprietary applications through its integrations with Microsoft Office 365, Google Suite, Salesforce and Slack.
- Mobile App: Join meetings from anywhere with its native mobile app for Android and iOS, with a live screen sharing option. Attend conference calls and video meetings while on the move through its Safe Driving Mode, compatible with Apple CarPlay.
- APIs: Host new meetings, add and remove users, view dashboards and reports on usage through its wide range of REST-based APIs. Seamlessly handles large API response payloads through pagination. Test API endpoints with testing tool widgets from within the API Reference Docs.
- App Marketplace: Build chatbots and apps to connect to dashboards for meeting metrics, conduct webinars and manage connected user accounts from within proprietary applications.
- Secure Virtual Meetings: Send an invite to video chat with anyone, at any time simply by sending a link to an active email address, member or not. Collaborate in real time with up to 250 people in a single meeting space.
- Screen Recording: Record meetings in the cloud and share them with members later.
- Messenger: Send chats before, after and during meetings directly to one person or create group chats to keep multiple people in the loop. Send gifs, emojis and stickers to personalize messages.
- File Sharing: Access, share, edit, and co-author files and folders in real time securely from SharePoint, OneDrive and computers. Decide who has access to which files by granting permissions to specific groups, channels or individuals.
- Interactive Webinars: Connect with customers by hosting live events and webinars. Simply create a new marketing event, fill out details of the meeting and select attendees who will receive a link to the event. Use customer journey features to track attendees, utilizing the available information and continue to track customer interactions.
- Custom Backgrounds: Eliminate the need to hide background distractions by choosing from a myriad of screens to project while on a video call.
Product Ranking
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#4
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Business Phone Systems
Analyst Rating Summary
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User Sentiment Summary
41293 reviews
14359 reviews
Zoom has a 'excellent' User Satisfaction Rating of 90% when considering 41293 user reviews from 6 recognized software review sites.
Microsoft Teams has a 'great' User Satisfaction Rating of 85% when considering 14359 user reviews from 4 recognized software review sites.
Awards
SelectHub research analysts have evaluated Zoom and concluded it earns best-in-class honors for Collaboration. Zoom stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.
SelectHub research analysts have evaluated Microsoft Teams and concluded it earns best-in-class honors for Collaboration.
Synopsis of User Ratings and Reviews
Zoom is a popular web conferencing tool for online learning, training and collaboration at educational institutions, enterprises and government agencies. About 79% of the users who review the platform say it’s user-friendly, and novices can use it with minimal effort. Around 66% of the users who mention functionality appreciate the in-meeting audio and video quality. Team members can interact via whiteboarding, screen-sharing, annotation and commenting, though some users feel the chat interface can be improved. Local recording is available with both the free and paid versions, though quite a few users say recordings are storage-intensive, and the vendor doesn’t offer compression. On the flip side, around 73% of the users who mention pricing say it can be cost-prohibitive for smaller organizations, especially since webinars are available only for Pro and above accounts. Though the vendor offers unlimited meetings, approximately 36.6% of these users feel the 40-minute meeting time limit with the free version is restrictive. Of the users who review its performance, 57% say it lags on low bandwidth, with poor audio and video quality. Around 67% of the users who mention security say the vendor should provide additional safeguards to ensure secure meetings. To summarize, Zoom is a popular software for enterprises and education providers to connect remotely distributed teams, co-workers and clients. Though only paid subscriptions provide the high-end features, its free version can adequately support smaller organizations, with a user limit of 100 persons.
Microsoft Teams is a chat-based platform that offers online meetings, document sharing, screen recording and chat and allows businesses to communicate effectively. According to users who have tried this product, their alerts and notifications lack consistency. Slow speed and performance is another con witnessed by users. Most users appreciate user-friendliness. Screen sharing is another worthy function. In short, businesses scouting for a communication tool that is easy to learn can give it a try.
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