Categories   >   Telehealth Platforms
Last Reviewed: November 18th, 2024

Best Telehealth Platforms Of 2024

What are Telehealth Platforms?

Telehealth platforms are like virtual doctor's offices, allowing patients to connect with healthcare providers remotely through video conferencing, secure messaging, and even remote monitoring tools. This solves the challenge of geographical barriers or limited mobility for patients, making healthcare more accessible. Telehealth is particularly important for managing chronic conditions like diabetes, where regular check-ins are crucial. Benefits include increased patient satisfaction, improved medication adherence, and cost savings for both patients and healthcare systems. These platforms offer features like online appointment scheduling, virtual waiting rooms, e-prescriptions, and secure chat functions. Emerging features include integration with wearable devices for real-time health data tracking. Telehealth is a win-win for patients in rural areas, busy professionals, and those managing long-term conditions. While limitations include the inability to conduct physical exams for certain conditions, telehealth is a rapidly evolving field with the potential to revolutionize healthcare access and delivery.

What Are The Key Benefits of Telehealth Platforms?

  • Increased Access
  • Improved Convenience
  • Enhanced Efficiency
  • Reduced Costs
  • Better Chronic Care
  • Faster Follow-Ups
  • Stronger Patient Engagement
  • Streamlined Workflow
  • Remote Patient Monitoring
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SelectHub Award Winners - Array

Our Research Analysts evaluated 35 solutions and determined the following solutions are the best Telehealth Platforms overall:

Overall

  • 95 Amwell
    Best Overall, Hardware Capabilities, Integrations
  • 88 ViTel Net
    Best for Hardware Capabilities, Tele-consultation Scheduling
  • 87 EpicCare
    Best for Document Management, Hardware Capabilities, Integrations
  • 86 Caregility
    Best for Integrations, Mobile Capabilities
  • 85 MDLIVE
    Best for Integrations, Tele-consultation Scheduling, Telehealth Billing
  • 85 Teladoc Health
    Best for Document Management, Mobile Capabilities
  • 84 Mend
    Best for Video call and Messaging
  • 83 NextGen Enterprise
    Best for Document Management, Integrations, Tele-consultation Scheduling
  • 82 VSee Clinic
    Best for Hardware Capabilities
  • 80 VidyoHealth
    Best for Mobile Capabilities
Amwell Award
Amwell
Amwell
Start Price
$109
Per Visit, Usage-Based
Analyst Rating
95
SelectHub’s Analyst Rating for Amwell, is based on data from our 400+ point analysis of Telehealth Platforms, user reviews, and our own crowd-sourced data from our free software selection platform. Scores are periodically updated via ongoing selection projects and user activity within our platform.
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Why We Picked Amwell

Stepping into the realm of telehealth, Amwell emerges as a prominent platform connecting patients with healthcare providers remotely. User feedback from the past year paints a picture of both strengths and weaknesses, shaping our understanding of where Amwell excels and where it may fall short. Let's delve into the nuances of these reviews to uncover the essence of the Amwell experience.

Amwell's accessibility and user-friendly interface consistently earn praise. Patients appreciate the convenience of scheduling appointments and connecting with healthcare professionals from the comfort of their homes. The platform's intuitive design simplifies navigation, making it easy for users of all technological backgrounds to access care. This ease of use is particularly significant for individuals with mobility issues, those in remote areas, or those with busy schedules, as it eliminates the need for travel and waiting rooms. However, some users express concerns about the cost of Amwell's services, finding the fees for virtual consultations to be higher than expected. Additionally, the availability of healthcare providers can vary depending on location and specialty, potentially leading to longer wait times or limited options for certain patients.

In comparison to similar telehealth platforms, Amwell stands out with its comprehensive range of services. Beyond primary care, Amwell offers access to specialists in various fields, including mental health, dermatology, and urgent care. This breadth of options caters to diverse healthcare needs, providing a one-stop shop for virtual medical consultations. However, it's important to note that Amwell's network of providers may not be as extensive as some competitors, potentially limiting choices for patients seeking specific specialists or those residing in certain regions. Overall, Amwell appears well-suited for individuals seeking convenient and accessible telehealth services across a wide spectrum of healthcare needs. Its user-friendly platform and diverse range of providers make it a valuable tool for those navigating the evolving landscape of virtual care. However, potential users should consider the cost and provider availability in their area to determine if Amwell aligns with their individual requirements and preferences.

Pros & Cons

  • Convenience: Users appreciate the ability to access healthcare professionals from the comfort of their own homes, eliminating the need to travel to a physical clinic.
  • Accessibility: Amwell offers a wide range of healthcare services, including urgent care, therapy, and psychiatry, making it a convenient option for individuals with diverse healthcare needs.
  • Cost-Effectiveness: For many users, Amwell provides a more affordable alternative to traditional in-person healthcare, especially for those with high-deductible insurance plans or limited access to in-network providers.
  • Time Savings: Virtual appointments often have shorter wait times compared to in-person visits, allowing users to receive care more quickly and efficiently.
  • Technical Issues: Connection problems and app crashes during telehealth appointments can disrupt care delivery and frustrate patients seeking timely medical advice.
  • Wait Times: Long wait times to connect with a healthcare provider can be inconvenient and deter individuals seeking immediate medical attention, especially for urgent care needs.
  • Limited Scope of Care: The platform may not be suitable for all healthcare needs, particularly those requiring physical examinations or specialized equipment, potentially limiting its usefulness for certain patients.
  • Insurance Coverage: Amwell's acceptance by insurance providers can vary, and out-of-pocket costs for consultations may be a concern for some users, impacting accessibility and affordability.

Key Features

  • 24/7 Access: Provide access to healthcare professionals at any time, 365 days a year, without scheduling an appointment. Patients can sign on, select from available doctors based on the nature of the visit and meet using secure, HIPAA-compliant video calls. 
  • The Exchange: Access a network of professionals in varying areas of the healthcare industry allows users to communicate and exchange services to provide the specific care patients need. Keep existing clientele while expanding into markets unreachable without the support of telemedicine. 
  • EHR and Branding: Integrate with EHRs to seamlessly incorporate telemedicine into a provider’s existing workflow. Customize user interface and branding to create a familiar and comfortable experience for patients accessing telemedical care. 
  • Modules: Select a pre-existing module tailored to the telemedicine use-case needs of specific healthcare fields. Spend less time establishing your telehealth program and more time assisting patients. 
  • Prescriptions: Providers can send electronic prescriptions to a patient’s specified pharmacy. 
  • Mobile App: Providers and patients can download a mobile app to access or provide health care from anywhere, any time. 
  • Carts: Telemedicine carts offer a means for remote physicians to provide care at a patient’s side. Add peripheral equipment to these carts to collect and share diagnostic data with remote physicians to conduct full examinations. 
  • Kiosks: Install a telemedicine kiosk at a clinic’s physical location to provide clientele with additional resources and access to remote physicians. 
  • Hospital Television: Expand telemedicine care into every patient room of a clinic. These kits allow remote doctors to directly access patient rooms for monitoring, observation or private consultations. 
  • Touchpoint Tablet: Add this software to a clinic’s tablets to allow remote physicians access to patients in any room. 
  • TytoCare: Partnered with TytoCare, these devices can be integrated with telemedicine solutions so providers can offer a complete examination of patient vitals from a distance. 
ViTel Net Award
ViTel Net
ViTel Net
Start Price
$2,400
Annually
Analyst Rating
88
SelectHub’s Analyst Rating for ViTel Net, is based on data from our 400+ point analysis of Telehealth Platforms, user reviews, and our own crowd-sourced data from our free software selection platform. Scores are periodically updated via ongoing selection projects and user activity within our platform.
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Why We Picked ViTel Net

ViTel Net has carved out a distinct niche for itself in the telehealth software market, offering a unique blend of features that cater to specific user needs. Reviews from the past year highlight both the strengths and weaknesses of the platform, painting a comprehensive picture of its suitability for different types of users. A recurring theme in user feedback is the platform's robust scheduling and appointment management tools, which streamline the process of booking and managing virtual consultations. This functionality is particularly valuable for healthcare providers with a high volume of telehealth appointments, as it reduces administrative burden and enhances efficiency. Furthermore, ViTel Net's integration with electronic health records (EHR) systems is a significant advantage, enabling seamless data exchange and a more holistic view of patient information. However, some users have expressed concerns about the platform's user interface, finding it less intuitive and user-friendly compared to competitors like Doxy.me and Mend. Additionally, while ViTel Net offers a comprehensive suite of features, its pricing structure may be a deterrent for smaller practices or individual providers seeking a more budget-friendly option. Despite these drawbacks, ViTel Net's strengths in scheduling, EHR integration, and its focus on security and compliance make it a compelling choice for larger healthcare organizations and those prioritizing robust functionality and data protection. Its comprehensive feature set and emphasis on efficiency make it particularly well-suited for specialists and multi-provider practices managing a complex patient load.

Pros & Cons

  • Accessibility: Patients in remote or underserved areas can access healthcare services without needing to travel long distances, overcoming geographical barriers to receiving care.
  • Convenience: Patients can schedule appointments and consult with healthcare providers from the comfort of their own homes, eliminating the need for transportation and reducing wait times.
  • Cost-effectiveness: Telemedicine can be more affordable than in-person visits, as it reduces overhead costs for healthcare providers and eliminates travel expenses for patients.
  • Expanded access to specialists: Patients can connect with specialists who may not be available in their local area, expanding their options for specialized care.
  • Improved continuity of care: Telemedicine allows for regular follow-up appointments and monitoring of chronic conditions, leading to better management of health concerns.
  • Limited Doctor Selection: Users have expressed frustration with the limited number of doctors available through ViTel Net, particularly specialists and those accepting new patients. This can make it challenging to find a suitable healthcare provider for specific needs.
  • Technical Issues: Reports of technical problems, such as dropped calls and video freezing, have surfaced, disrupting the flow of consultations and potentially compromising the quality of care. It's important to note that the reliability of technology can change over time, so checking recent user reviews is recommended.
  • Insurance Coverage: ViTel Net's acceptance by insurance providers appears to be inconsistent, with some users encountering challenges getting their virtual visits covered. This can lead to unexpected out-of-pocket expenses, making it crucial to verify coverage beforehand.

Key Features

  • Appointment Scheduling: Accept, update and cancel appointments according to doctors’ schedules. Avoid overlaps and fill empty slots to streamline patients’ clinical experiences.  
  • Reminders: Send timely reminders to patients about medications and appointments to keep them informed.  
  • E-Prescriptions: Automate prescription writing during an ongoing consultation to allow doctors to focus more on patients.  
  • Online Forms: Enable patients to fill out forms online from the website to experience quicker check-ins. Save time to increase patient satisfaction significantly. 
  • Secure Messaging: Set up one-on-one messaging rooms between doctors and patients to keep them connected. Patients can talk privately to doctors whenever they want.  
  • Practice Management: Stay on top of processes, staff and appointments to monitor and allocate resources to revenue-driving tasks appropriately.  
  • Video Conferencing: Add caregivers and specialists in a video call to provide accurate diagnoses to patients in real time.  
EpicCare Award
EpicCare
EpicCare
Start Price
$10,000
Annually, Quote-based
Analyst Rating
87
SelectHub’s Analyst Rating for EpicCare, is based on data from our 400+ point analysis of Telehealth Platforms, user reviews, and our own crowd-sourced data from our free software selection platform. Scores are periodically updated via ongoing selection projects and user activity within our platform.
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Why We Picked EpicCare

Many users love the robust functionality offered by EpicCare and find that the shortcut options allow them to navigate the system with ease. It also provides greater transparency into patient data, allowing care providers at separate facilities to access patient records with ease. However, the system’s expansive capabilities are overwhelming for many users, and a significant number of users struggled to use shortcuts correctly. The majority of reviewers commented that the system is difficult to navigate, experiences frequent downtime, offers minimal support and comes at a prohibitively high cost. Despite the negative tone of many reviews, nearly 100% of reviewers noted that they would recommend this system to a colleague, recognizing EpicCare as a leader in the EHR software space.

Pros & Cons

  • Functionality: The platform offers robust functionality, allowing users to automate and streamline almost any task imaginable, as noted by slightly more than 80% of reviews.
  • Shortcuts: Users can create their own shortcuts to help them access common functions with ease. This capability was mentioned as a benefit by 55% of reviewers who mention shortcuts.
  • Communication: Of the reviews that mention the system’s popularity, 85% enjoyed that the solution enabled care providers at different practices to access and make changes to patient data. This level of inter-practice communication was touted as a major benefit that helps improve patient care.
  • User Interface: Of those that mention the interface, 65% of reviews note that the system is difficult to use. Many of the features are difficult to find and require multiple clicks to access, while the shortcut option is difficult to set up according to many users.
  • Customer Support: Of the reviews that mention customer support, more than 60% were dissatisfied with their experience, stating that customer service lacked the knowledge to provide proper support, was difficult to get ahold of and when customers did speak to support, they found that the support technicians were rude.
  • Customization: Slightly more than 60% of reviews that discuss customization stated that customization options were limited. The available customizations were reviewed to be time-consuming and difficult to implement.
  • System Downtime: While only around 10% of reviewers mention system downtime, 100% of those reviews point to internet connectivity issues and system downtime as a major detriment of the system that directly impacts productivity.

Key Features

  • MyChart Patient Portal: EpicCare’s patient module, MyChart, enables patients to access their personal and family health information on their mobile devices. They can also exchange messages with physicians, set appointments, complete questionnaires, and attend e-visits. Patients in hospitals can also use MyChart Bedside to look at their schedule, request a physician’s help, exchange messages, complete questionnaires and access individualized treatment plans. MyChart also facilitates online scheduling for prospective patients to become new patients.
  • Analytics: Epic allows people close to the patient to investigate their hunches across populations and build dashboards. It also allows users to combine different sources of clinical, operational, and financial data into a single data warehouse. It enables users to distribute and curate their analytics content on a web portal.
  • Telehealth: With EpicCare EMR’s telehealth feature, physicians are able to monitor patients and provide treatment remotely. With dozens of tools, telehealth handles ICU monitoring, chronic disease management, telecardiology, peer-to-peer consultations and video visits with patients, even those in prison. It can also be used for rural primary care, teledermatology, telecardiology, telepsych, telestroke, teleradiology, tele-emergency, genetic consults, abuse evaluations, interpretations, ICU monitoring, remote ICU, chronic disease management, case management and discharge planning. It can also be used for central deterioration monitoring remote intensivist coverage, second opinion services, patient transport, video visits, telerounding, school nurse consults, employer consultations, prison video visits, postsurgical follow-ups, virtual hospitals, financial counseling, and virtual urgent care.
  • Managed Care: You can manage nearly all your health insurance operations through EpicCare. Claims can be processed and submitted automatically, while it’s utilization management tool helps to make informed, financially responsible decisions in regards to a patient’s care.
  • Revenue Cycle Management: EpicCare’s RCM feature lets your health organization maximize revenue while protecting payments. Patients can create payment plans and even consolidate all of their balances into a single payment, streamlining billing and payment processes.
  • Interoperability: Interoperability allows a patient’s medical information to be shared with any health organization that meets standards, regardless of the EMR/EHR they use. Epic exchanges more patients charts for care than any other vendor — for reference, over 100 thousand patient records were exchanged in April of 2019 alone.
  • Community Health Portal: It facilitates users to keep community providers and caregivers informed with an integrated portal that updates them about their patients, submit referrals, order labs and imaging, close care gaps, schedule visits and more.
  • Specialties and Ancillaries: Epic provides modules for cardiology, dental, dermatology, endoscopy, ENT, fertility, genomics, home health, lab, long-term care, nephrology, obstetrics, oncology, ophthalmology, ortho, radiology, rehab, rheumatology, transplant, wound care and urgent care.
  • Artificial Intelligence: Epic provides machine learning algorithms embedded at the point of care. It also supports the deployment of independent artificial intelligence models using its cloud-based platform.
  • Epic Share: Epic allows users to extend their system to independent practices, hospitals, and post-acute facilities with the ability to keep billing and scheduling separate.
  • Compliance: Epic allows users to position their organization with tools for Meaningful Use (MU), Promoting Interoperability (PI), Merit-Based Incentive Payment System (MIPS), Accountable Care Organizations (ACOs), and other regulatory programs such as HIPAA.

Pricing

License/Subscription Cost
  • User-based monthly subscription - per user, per month, plus upfront cost or license fee for software ownership
  • Extra fees and costs for additional features and modules
Maintenance Cost
  • Maintenance cost not included in license fee
  • Users must sign an annual maintenance contract
  • 24/7 system monitoring at no additional charge
Installation/Implementation Cost
  • One-time installation fee
  • Epic’s implementation team helps to meet goals in the proper time frame and budget
Customization Cost
  • Cost of customization will vary depending on the functional requirements and modules added
Data Migration Cost/Change Management/Upfront Switching Cost
  • This cost is determined by the amount of ambulatory data consolidated, such as demographics, immunizations, allergies and medications
  • The complexity of data, clinical rules, workflows and more will also dictate the cost of converting data
Recurring/Renewal Costs
  • Cost is included in the recurring monthly subscription fees, based on the number of users, add-on costs and data migration services selected
Caregility Award
Caregility
Caregility
Analyst Rating
86
SelectHub’s Analyst Rating for Caregility, is based on data from our 400+ point analysis of Telehealth Platforms, user reviews, and our own crowd-sourced data from our free software selection platform. Scores are periodically updated via ongoing selection projects and user activity within our platform.
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Why We Picked Caregility

Caregility's telehealth software has received positive feedback from users, who appreciate its ability to facilitate virtual care and remote patient monitoring. The platform's strengths lie in its user-friendly interface, comprehensive features, and strong security measures. Users have highlighted the ease of use, particularly for both clinicians and patients, as a significant advantage. The platform's features, such as virtual consultations, remote patient monitoring, and chronic care management tools, have been praised for their effectiveness in improving patient care and outcomes. Additionally, Caregility's robust security measures ensure patient data privacy and compliance with industry regulations, which is crucial in the healthcare sector.

However, some users have noted that Caregility's pricing can be a barrier for smaller healthcare organizations. Additionally, while the platform offers a wide range of features, some users have expressed a desire for more customization options to tailor the software to their specific needs. Despite these limitations, Caregility remains a popular choice for healthcare providers seeking a reliable and comprehensive telehealth solution. Its ease of use, comprehensive features, and strong security make it well-suited for hospitals, clinics, and other healthcare organizations looking to implement or enhance their virtual care capabilities.

Pros & Cons

  • Reduced Hospital Readmissions: Caregility can help to reduce hospital readmissions by providing patients with remote monitoring and care. This can help to identify and address potential problems early on, before they lead to a readmission.
  • Improved Patient Outcomes: Caregility can help to improve patient outcomes by providing patients with access to specialists and other healthcare providers who may not be available in their local area. This can help to ensure that patients receive the best possible care, regardless of their location.
  • Increased Patient Satisfaction: Caregility can help to increase patient satisfaction by providing patients with a more convenient and accessible way to receive care. This can help to improve the overall patient experience and make it more likely that patients will adhere to their treatment plans.
  • Reduced Healthcare Costs: Caregility can help to reduce healthcare costs by preventing unnecessary hospital readmissions and by providing patients with more efficient care. This can help to save money for both patients and healthcare providers.
  • Limited Functionality: The platform may not offer the full range of features required for comprehensive telehealth, such as electronic health record (EHR) integration or the ability to conduct virtual physical exams.
  • Usability Issues: The user interface can be challenging to navigate, particularly for those with limited technical expertise. This can lead to frustration and a negative user experience.
  • Technical Problems: Users have reported experiencing technical issues such as poor video quality, audio problems, and connectivity disruptions. These issues can disrupt telehealth sessions and hinder the delivery of quality care.
  • Customer Support: Some users have expressed dissatisfaction with the level of customer support provided by Caregility. This can be a significant concern for healthcare providers who rely on prompt and efficient technical assistance to ensure the smooth operation of their telehealth services.

Key Features

  • Patient Profiles: Create patient profiles to provide comprehensive information about the patient to the physician. 
  • Flexible Communications: Leverage live video and audio connections to monitor patients’ health and act swiftly in case of an emergency. 
  • Customizable Wait Rooms: Provide a better clinic experience to patients with attractive wait rooms. Customize the room with wallpapers and place interactive objects for patients.  
  • In-Room Alerts: Create alerts to notify staff and physicians in a moment. In case of emergency, the system sends alerts to the nurses notifying them of the situation.  
MDLIVE Award
MDLIVE
MDLIVE
Analyst Rating
85
SelectHub’s Analyst Rating for MDLIVE, is based on data from our 400+ point analysis of Telehealth Platforms, user reviews, and our own crowd-sourced data from our free software selection platform. Scores are periodically updated via ongoing selection projects and user activity within our platform.
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Why We Picked MDLIVE

MDLIVE has carved out a niche for itself in the telehealth arena, offering a convenient and accessible platform for patients seeking virtual medical consultations. Users frequently praise the platform's ease of use and intuitive interface, highlighting the straightforward appointment scheduling process and the ability to connect with healthcare professionals from the comfort of their own homes. This accessibility is particularly valuable for individuals with mobility issues, those residing in remote areas with limited healthcare options, or busy professionals seeking efficient healthcare solutions.

However, MDLIVE is not without its drawbacks. Some users express concerns regarding the availability of specialists and the potential for longer wait times compared to traditional in-person visits. Additionally, while the platform strives to provide comprehensive care, certain complex medical conditions may necessitate in-person evaluations and specialized equipment, limiting the scope of telehealth services. Despite these limitations, MDLIVE remains a valuable tool for addressing a wide range of non-emergency medical needs, including common illnesses, mental health support, and prescription refills.

In comparison to its competitors, MDLIVE distinguishes itself through its extensive network of board-certified physicians and its commitment to providing quality care. The platform's emphasis on patient satisfaction is evident in its user-friendly interface and its efforts to streamline the virtual care experience. MDLIVE is particularly well-suited for individuals seeking convenient and accessible healthcare solutions for non-emergency medical concerns. Its user-friendly platform and extensive network of healthcare professionals make it an attractive option for those who value flexibility and efficiency in managing their healthcare needs.

Pros & Cons

  • Convenience: Scheduling appointments is easy and can be done online or through the app, with same-day appointments often available. This eliminates the need to take time off work or travel to a doctor's office.
  • Cost-Effective: MDLIVE can be a more affordable option compared to traditional in-person doctor visits, especially for those without insurance or with high-deductible plans. This is because virtual visits typically have lower fees.
  • Wide Range of Services: MDLIVE offers a variety of services, including urgent care, mental health care, and dermatology. This means that users can get care for a variety of conditions without having to see multiple providers.
  • Access to Specialists: MDLIVE provides access to specialists who may not be available in the user's local area. This is especially beneficial for those who live in rural areas or who have difficulty finding specialists who accept their insurance.
  • Technical Issues: Users frequently report problems with the MDLIVE app and website, such as difficulty logging in, scheduling appointments, and connecting with doctors. These technical glitches can lead to frustration and delays in receiving care.
  • Limited Doctor Availability: Depending on your location and insurance plan, finding available doctors on MDLIVE can be challenging, especially for specialized care or during peak hours. This limitation can result in longer wait times and difficulty accessing the specific medical expertise you need.
  • Insurance Coverage and Costs: While MDLIVE accepts many insurance plans, coverage and out-of-pocket costs can vary significantly. It's essential to verify your insurance benefits and understand potential fees before using the service to avoid unexpected expenses.
  • Prescription Limitations: MDLIVE doctors may have restrictions on prescribing certain medications, particularly controlled substances, due to state regulations and telehealth guidelines. This can be inconvenient for patients who rely on specific prescriptions for ongoing conditions.

Key Features

  • Remote Monitoring: Track patient data through monitoring devices at all times of day. Get instant monitoring reports that speed up diagnosis. 
  • Referral Management: Improve communication between physicians, staff and patients through a streamlined referral process.  
  • Wellness Screenings: Organize annual checkups and treatment plans to provide better care for patients. Offer support and guidance to clear doubts and questions about their care regimen.  
  • Appointment Scheduling: Remove the manual and repetitive work of managing schedules. Provide appointment booking to patients through the portal according to their own preferred time.  
  • Patient Engagement: Encourage patients to actively engage in their care plans and make necessary decisions to help them maximize their health outcomes.  
  • Online Forms: Allow patients to access and fill out their treatment forms online from the website. Speed up admissions and billing with quick form submissions and processing.  
Teladoc Health Award
Teladoc Health
Teladoc Health
Start Price
$89
Per Visit, Usage-Based
Analyst Rating
85
SelectHub’s Analyst Rating for Teladoc Health, is based on data from our 400+ point analysis of Telehealth Platforms, user reviews, and our own crowd-sourced data from our free software selection platform. Scores are periodically updated via ongoing selection projects and user activity within our platform.
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Why We Picked Teladoc Health

Teladoc Health, a prominent player in this space, has attracted a range of user feedback, offering valuable insights into its strengths and weaknesses.

Users frequently commend Teladoc Health for its accessibility and user-friendly interface. The ability to connect with healthcare professionals remotely through video conferencing, chat, or phone calls resonates with individuals seeking convenient care options. This is particularly beneficial for those residing in remote areas with limited access to in-person medical services or those with mobility issues. Teladoc Health's extensive network of doctors further enhances its appeal, as users often report ease in finding available physicians.

However, Teladoc Health is not without its drawbacks. A recurring concern among users is the cost associated with the service. The pricing structure, which may involve subscription fees or per-consultation charges, can be a deterrent for budget-conscious individuals. Additionally, while Teladoc Health boasts a large network of doctors, availability can vary depending on location and specialty. Some users have expressed frustration with longer wait times or difficulty finding specialists within their network.

In comparison to competitors like Amwell and Doctor on Demand, Teladoc Health distinguishes itself through its comprehensive range of services, encompassing primary care, mental health support, and chronic condition management. This breadth of offerings caters to diverse healthcare needs, making it a suitable choice for individuals seeking a holistic virtual care solution.

Considering its strengths and weaknesses, Teladoc Health emerges as an ideal option for individuals prioritizing convenience and accessibility in their healthcare experience. Its user-friendly platform and extensive network of doctors make it particularly well-suited for those with busy schedules, limited mobility, or residing in underserved areas. However, individuals with cost constraints or requiring specialized care may need to explore alternative options or carefully evaluate the financial implications before committing to Teladoc Health.

Pros & Cons

  • Convenience: Users appreciate the ability to access healthcare from the comfort of their own homes, eliminating the need to travel to a doctor's office or clinic. This is particularly beneficial for individuals with mobility issues, busy schedules, or those residing in remote areas with limited healthcare options.
  • Cost-Effectiveness: Teladoc Health often presents a more affordable alternative to traditional in-person medical visits, especially for individuals with high-deductible health plans or those without insurance. The platform's transparent pricing structure allows users to understand the costs upfront, avoiding unexpected medical bills.
  • Wide Range of Services: Teladoc Health offers a comprehensive selection of healthcare services, encompassing non-emergency medical care, mental health support, and dermatology consultations. This diverse range of services caters to various healthcare needs, providing users with a convenient one-stop solution.
  • Accessibility: Teladoc Health's services are available 24/7, ensuring that users can access medical care whenever needed, even outside of regular office hours or on weekends. This accessibility is particularly valuable for addressing urgent healthcare concerns or managing chronic conditions that require ongoing monitoring.
  • Limited Scope of Care: The platform may not be suitable for urgent medical issues or complex diagnoses requiring in-person examinations or specialized equipment.
  • Technical Issues: Connectivity problems or glitches with the platform can disrupt appointments and hinder the quality of care.
  • Wait Times: Depending on doctor availability and demand, patients may experience significant wait times for appointments.
  • Insurance Coverage: While Teladoc accepts many insurance plans, coverage and out-of-pocket costs can vary, potentially limiting accessibility for some patients.
  • Continuity of Care: Establishing ongoing relationships with specific doctors can be challenging, potentially impacting the continuity of care for patients with chronic conditions or complex medical histories.

Key Features

  • Secure Video: Connect with patients using secure, HIPAA-compliant video calls to hold appointments remotely. 
    • Connect Embedded: Embed video functions directly into a provider’s EHR and other third-party applications to seamlessly incorporate video communication into an existing workflow. 
  • User Dashboard: View and customize the components of a single provider’s virtual health care platform in a single place. 
    • Patient Queue: See when patients check in for appointments. Set filters to prioritize patient appointments. 
    • Daily Snapshot: View a snapshot of a particular day’s scheduled appointments, meetings and events. 
  • Modules: Customize workflow modules to view a patient’s continuous health care progress in a single place. Combine modules to further customize workflows. 
    • Intake: Take the patient intake process online with customized forms. Automate the process with self-check-in services. 
    • Coordinator: Access communications in real time to stay connected with patients and colleagues. Receive notifications for scheduled and on-demand appointments, including locations — whether online or in person. 
    • Smart Notes: Take notes and document patient information during virtual visits. Connect smart notes to an EHR system to keep patient information together and accessible from anywhere. 
    • Imaging: Securely store images, such as X-rays, alongside patient records. Use the enterprise viewer to access images across a health care network. 
    • Analytics: Access data related to patients, clinical outcomes and finances in real time. 
  • Cloud-based: Connect and store health care records online so they’re accessible from anywhere, anytime. 
  • Scheduling: Incorporate online scheduling into an existing workflow. Allow patients to virtually schedule appointments or request on-demand care. 
Mend Award
Mend
Mend
Start Price
$295
Monthly
Analyst Rating
84
SelectHub’s Analyst Rating for Mend, is based on data from our 400+ point analysis of Telehealth Platforms, user reviews, and our own crowd-sourced data from our free software selection platform. Scores are periodically updated via ongoing selection projects and user activity within our platform.
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Why We Picked Mend

Mend has carved out a unique space for itself in the realm of task management software, particularly for telemedicine. User feedback over the past year highlights its strengths, weaknesses, and what sets it apart from the competition.

Reviewers consistently praise Mend for its user-friendly interface and intuitive design, making it easy for healthcare professionals to navigate and manage their tasks efficiently. The platform's automation features, such as appointment scheduling and reminders, are also highly valued for their ability to streamline workflows and reduce administrative burdens. However, some users note that Mend's customization options could be more extensive, particularly for larger healthcare practices with complex workflows.

Compared to similar products, Mend stands out with its robust telemedicine integration, allowing for seamless virtual consultations and remote patient monitoring. This feature has proven to be invaluable for healthcare providers seeking to expand their reach and provide more accessible care options. Additionally, Mend's focus on security and compliance ensures that sensitive patient data is protected, which is a critical consideration for healthcare organizations.

In conclusion, Mend is best suited for healthcare professionals and practices looking for a user-friendly, telemedicine-focused task management solution. Its intuitive design, automation features, and emphasis on security make it an ideal choice for those seeking to improve efficiency and enhance patient care in the digital age. It's important to note that the software landscape evolves rapidly, so it's always a good idea to check for the latest information and updates directly from Mend and other providers to make the most informed decision for your needs.

Pros & Cons

  • Convenient and Accessible: Mend offers a user-friendly platform for scheduling and attending virtual appointments, eliminating the need for physical travel and reducing wait times. The platform is accessible from various devices, including smartphones and computers, making it convenient for patients to connect with healthcare providers from the comfort of their own homes.
  • Wide Range of Specialties: Mend provides access to a diverse network of healthcare professionals across various specialties, including primary care, mental health, and specialized care. This allows patients to find the appropriate provider for their specific needs without the limitations of geographical location.
  • Secure and HIPAA Compliant: Mend prioritizes patient privacy and data security by adhering to HIPAA regulations. The platform employs encryption and other security measures to protect sensitive health information, ensuring confidentiality and compliance with industry standards.
  • Limited Scope of Care: Mend primarily focuses on urgent care needs, so it may not be suitable for individuals seeking specialized medical attention or ongoing chronic disease management.
  • Technology Dependence: The platform's reliance on technology can pose challenges for users with limited digital literacy or those in areas with unreliable internet connectivity.
  • Insurance Coverage: While Mend accepts various insurance plans, coverage and out-of-pocket costs can vary, potentially leading to unexpected expenses for patients.

Key Features

  • Telemedicine/Telepsychiatry: Provide device-agnostic HIPAA-compliant individual or group telemedicine sessions with HD video, low bandwidth requirements, secure messaging with timestamps and a virtual waiting room. Offers a drawing canvas, screen and file sharing. 
  • Patient Scheduling: View and manage all kinds of appointments, including recurring and virtual appointments, and handle reschedules and cancellations. Patients can self-schedule from the practice website and receive reminders via text, email or call. 
  • Digital Forms and Resources: Enable patients to fill intake and registration forms digitally through secure links. Send any digital content, such as medical records, videos, treatment plans, surveys and more through links. 
  • Predictive Analytics: Leverage its historical data-driven machine learning algorithm to predict no-shows and cancellations with over 90% accuracy. 
  • Interoperability: Offers a huge list of prebuilt EMR, EHR and PMS integrations with complete calendar and patient data sync to seamlessly integrate patient engagement with other practice workflows. It offers a configurable API to facilitate custom integrations. 
  • Security and Compliance: Maintain data compliance and security with HIPAA-compliant telemedicine, predictive analytics and patient messaging, self-scheduling, appointment reminders and registration. Ensures compliance with various other regulations, such as HITECH, E-Sign, COPPA and more. 
NextGen Enterprise Award
NextGen Enterprise
NextGen Enterprise
Start Price
$600
Per Provider, Monthly
Analyst Rating
83
SelectHub’s Analyst Rating for NextGen Enterprise, is based on data from our 400+ point analysis of Telehealth Platforms, user reviews, and our own crowd-sourced data from our free software selection platform. Scores are periodically updated via ongoing selection projects and user activity within our platform.
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Deployment
Cloud On-Premise
Platform
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Why We Picked NextGen Enterprise

Our research analysts, after evaluating several solutions, awarded NextGen Enterprise with best-in-class honors for Insurance Payments Management, Medical Coding, Medical Billing Services, Notes and Templates, and Deployment Options.

NextGen Enterprise provides EHR, practice management and patient experiene modules that support 2000 workflows and content for 30 specialties including cardiology, dental health, neurology, primary care and more.

Intutive EHR tools make it easy for doctors and nurses to document patient visits. You can even use AI for note-taking. And with the mobile app, you can access patient info and chart on the go.

The platform really shines when it comes to practice management. It automates a ton of time-consuming tasks like eligibility verification and billing, so your staff can focus on what really matters: patient care. Plus, the built-in analytics give practices valuable insights to improve efficiency and, ultimately, the bottom line.

Patient engagement is also a key focus, with the NextGen PxP patient portal empowering patients to actively participate in their healthcare journey. They can schedule appointments, request refills, view test results and even message their doctors securely.

One area that the system lacked was its integrative capabilities. It scored 77 in our analysis, lower than other popular products like athenahealth (93) and Cerner Ambulatory (88). That means you will need to connect barcode scanners, clinical decision support tools, prescription management systems and others via API.

Pros & Cons

  • Improve Patient Care: Get access to complete and up-to-date patient records, including medical histories, allergies, medications and test results for data-driven and informed decision-making.
  • Streamline Routine Workflows: Automate scheduling, billing and documentation processes to reduce administrative burdens and free up time for patient care.
  • Enhance Medication Safety: Set automated alerts to check for drug interactions, allergies and dosage errors to significantly reduce adverse drug event risks.
  • Complex Implementation: Demands time and resources for implementation, customization and staff training.
  • High Initial Costs: Requires significant investment in software, hardware and training.
  • Dependence on Technology: Creates reliance on technology, which can be problematic during system downtimes or technical failures.

Key Features

  • SOAP Notes: Record reasons to visit, social, family and diagnostic histories, vitals, physical exams, assessments/plans, and medications using the SOAP format. Use HPI (history of present illness) templates to document the patient's reason for visit, including onset, duration, severity, associated symptoms, and aggravating/relieving factors.
  • Templates: Use pre-built templates for patient visits, progress notes, procedures, patient intake, consent forms and letters. Tailor these or create new ones to perfectly fit your specific workflows.
  • Ambient Assist: Use smart AI technology to listen in on your patient conversations, capturing key information and automatically creating notes in your system.
  • Mobile App: Review and sign documents, view schedules and see high-level patient overviews (medications, allergies, past medical histories, etc.) Document patient visits using voice-to-text functionality. Save and prescribe frequently used medications with a few clicks.
  • Order Entry: Order labs, diagnostics and immunization from the CPOE bar on the patient’s chart. Click on order search to see your common orders.
  • Regulatory Reporting: Automate MIPS/MACRA data collection and reporting to demonstrate quality measures, improve outcomes and earn incentives. Collect and submit Uniform Data System (UDS) reports for FQHCs and eligible providers to track clinical quality measures and other HRSA-required data.
  • E-Prescribing: Launch the state-run Prescription Drug Monitoring Program (PDMP) database with a single click. Verify formulary coverage and benefits while writing the prescription. Initiate prior authorization requests directly from the prescribing window with pre-populated information. Securely transmit prescriptions to pharmacies nationwide through the Surescripts network.
  • Population Health: Collect patient data from EHRs, lab results, claims and health information exchanges. Use AGC, HCC or ASCVD risk algorithms to sort patients into different risk categories based on their health conditions, demographics and other factors. Analyze this data to look for anything that might be missing or doesn't quite add up. It could be a lab test that wasn't done, a prescription that wasn't filled or a recommended screening that was missed.
VSee Clinic Award
VSee Clinic
VSee Clinic
Start Price
$29
Per Provider, Monthly
Analyst Rating
82
SelectHub’s Analyst Rating for VSee Clinic, is based on data from our 400+ point analysis of Telehealth Platforms, user reviews, and our own crowd-sourced data from our free software selection platform. Scores are periodically updated via ongoing selection projects and user activity within our platform.
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Deployment
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Why We Picked VSee Clinic

Stepping into the realm of telehealth, VSee Clinic emerges as a contender, sparking curiosity about its performance in the eyes of its users. Over the past year, feedback from healthcare professionals has painted a picture of both strengths and weaknesses, shaping an understanding of where VSee Clinic stands in the telehealth landscape.

VSee Clinic distinguishes itself with its user-friendly interface, making it accessible even for those with limited technical expertise. The platform's intuitive design streamlines appointment scheduling, patient communication, and virtual consultations, enhancing efficiency for healthcare providers. Its robust security features, including HIPAA compliance, instill confidence in users regarding patient data protection. However, some users have expressed concerns about occasional connectivity issues and the absence of certain advanced features found in competing telehealth platforms. While VSee Clinic excels in its core functionalities, it may not encompass the full spectrum of tools required by specialists or larger healthcare institutions.

VSee Clinic appears to be an ideal fit for individual practitioners and small clinics seeking a straightforward and secure telehealth solution. Its ease of use and focus on essential features cater to those who prioritize a streamlined experience without the complexities of extensive functionalities. For healthcare providers venturing into the realm of telemedicine or those with a focus on basic virtual consultations, VSee Clinic presents a valuable option. As the telehealth landscape evolves, staying informed about the latest advancements and user feedback is crucial for making informed decisions. Consider checking recent reviews and updates to ensure VSee Clinic aligns with your current needs.

Pros & Cons

  • Easy to Use: Users appreciate the platform's straightforward interface and intuitive design, making it accessible for individuals with varying levels of technical expertise. The simplicity of joining appointments and navigating the platform contributes to a positive user experience.
  • Reliable Connection: VSee Clinic is recognized for its stable and dependable connection quality, ensuring smooth video consultations with minimal disruptions or technical issues. This reliability is crucial for maintaining effective communication and a seamless telehealth experience.
  • Screen Sharing Capabilities: The platform's screen sharing feature enhances consultations by allowing healthcare providers to share medical images, test results, or educational materials directly with patients. This capability facilitates clear communication and patient education during virtual appointments.
  • Limited Features: VSee Clinic may not have all the features that some users need, such as the ability to easily share medical images or integrate with other healthcare software.
  • Technical Issues: Some users have reported experiencing technical issues with VSee Clinic, such as poor video quality or dropped calls.
  • Cost: VSee Clinic can be more expensive than some other telemedicine platforms, which may be a barrier for some users.

Key Features

  • Custom Waiting Rooms: Incorporate custom branding into a virtual patient waiting room. Include video and text materials, check patient wait times and see when patients are ready for appointments. 
  • Schedule Visits: Set availability for on-demand visits and scheduled appointments. Patients can schedule follow-up appointments immediately after a visit. 
  • Online Payment: Generate invoices for remote visits and set up online credit card payments. Require patient payment prior to appointment or send bills afterward 
  • Live Support: Contact support directly from the platform via live chat functions. Reduce time spent resolving software issues and focus on patient care. 
  • E-Prescriptions: Prescribe patient medication electronically through a secure telemedicine platform. 
  • Customize Features: Access more than 250 points of configuration to customize functionality for existing workflows. Toggle features, upload custom forms and documents, and create provider profiles.  
  • Mobile Notifications: Receive mobile notifications to stay up to date with communications taking place on the platform. See when patients check in for appointments 
  • Surveys: Prompt patients with a survey upon ending a visit. Receive timely feedback on telehealth visits to enhance virtual care. 
  • Confirmations & Reminders: Automatically send patients appointment confirmations and reminders to decrease missed visits. Send confirmations and reminders through email or SMS text messages.  
VidyoHealth Award
VidyoHealth
VidyoHealth
Analyst Rating
80
SelectHub’s Analyst Rating for VidyoHealth, is based on data from our 400+ point analysis of Telehealth Platforms, user reviews, and our own crowd-sourced data from our free software selection platform. Scores are periodically updated via ongoing selection projects and user activity within our platform.
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Why We Picked VidyoHealth

Stepping into the realm of telehealth, VidyoHealth emerges as a contender, but how does it truly stack up against the competition? User feedback from the past year sheds light on its strengths, weaknesses, and ideal user base. Reviews highlight the platform's exceptional video and audio quality, ensuring seamless virtual consultations. This reliability fosters trust and enhances the patient experience, particularly for those in remote areas with limited healthcare access. However, users note the absence of certain features found in competing platforms, such as a built-in payment processing system, which can streamline administrative tasks for healthcare providers. Despite this, VidyoHealth distinguishes itself through its robust security measures and compliance with industry regulations, making it a preferred choice for healthcare organizations prioritizing patient data protection. The platform's user-friendly interface also receives praise, enabling healthcare professionals to navigate and utilize its features with ease, regardless of their technological proficiency. In conclusion, VidyoHealth is best suited for healthcare providers seeking a reliable and secure telehealth solution that prioritizes high-quality video consultations and ease of use, particularly those who value patient data protection and cater to patients in underserved communities.

Pros & Cons

  • Easy to Use: Patients find the platform straightforward and easy to navigate, even with limited technical experience.
  • High-Quality Video: The video quality is consistently reliable, ensuring clear communication between patients and providers during virtual consultations.
  • Secure Platform: VidyoHealth prioritizes patient privacy and data security, which is crucial for building trust and ensuring compliance with healthcare regulations.
  • Integrations: The platform integrates seamlessly with existing healthcare workflows and electronic health record (EHR) systems, streamlining the telehealth experience for providers.
  • Limited Features: Some users have expressed that VidyoHealth lacks certain features commonly found in other telehealth platforms, such as in-app messaging or a virtual waiting room.
  • Technical Issues: There have been reports of occasional technical problems, including connectivity issues and video/audio quality concerns, which can disrupt the flow of telehealth sessions.
  • User Interface: The platform's user interface has been described as less intuitive or user-friendly compared to some competitors, potentially posing challenges for users who are less familiar with technology.

Key Features

  • Audio/Video Conferencing: Provide doctors with a robust communications platform through which they can set up both audio and video calls with patients as per requirements.  
  • Appointment Scheduling: Take heavy lifting off staff’s shoulders by enabling patients to book, cancel and edit appointments from the website any time.  
  • Audio Calls:  Allow doctors to switch between audio and video calls during an ongoing appointment according to the needs of patients.  
  • Calendar Management: Organize meetings, appointments and tasks for doctors. Avoid engagement overlaps and simplify daily schedules.  
  • Communications Management: Set active communication lines between doctors, staff and pharmacists to stay on top services rendered, appointments and billing processes.  
  • Reminders: Send reminders and notifications to patients about upcoming appointments and market products to keep them engaged.  
  • Messaging: Enable patients to set up one-on-one messaging with doctors to share medication prescriptions and health-related concerns.  

COMPARE THE BEST Telehealth Platforms

Select up to 5 Products from the list below to compare

 
Product
Score
i
SelectHub’s Analyst Rating is based on data from our 400+ point analysis of Telehealth Platforms, user reviews, and our own crowd-sourced data from our free software selection platform. Scores are periodically updated via ongoing selection projects and user activity within our platform.
Start Price
Free Trial
Company Size
Deployment
Platform
Logo
Amwell
95
$109
Per Visit, Usage-Based
Yes
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
Amwell
ViTel Net
88
$2,400
Annually
No
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
ViTel Net
EpicCare
87
$10,000
Annually, Quote-based
No
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
EpicCare
Caregility
86
Undisclosed
No
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
Caregility
MDLIVE
85
Undisclosed
No
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
MDLIVE
Teladoc Health
85
$89
Per Visit, Usage-Based
No
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
Teladoc Health
Mend
84
$295
Monthly
Yes
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
Mend
NextGen Enterprise
83
$600
Per Provider, Monthly
Yes
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
NextGen Enterprise
VSee Clinic
82
$29
Per Provider, Monthly
Yes
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
VSee Clinic
VidyoHealth
80
Undisclosed
No
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
VidyoHealth

All Telehealth Platforms (35 found)

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Doxy.me

by Doxy.me
Doxy.me
Doxy.me is a HIPAA-compliant solution that offers video conferencing and virtual waiting rooms to mental health practices and healthcare providers. Users can conduct HD quality video conferencing sessions while patients can chat live with the providers. A clinician dashboard helps care providers transition between sessions while listing upcoming appointments.It records meeting histories like call duration, patient details and appointment date while allowing patients to check in online. Practices can customize waiting rooms by allowing providers to send images and videos to patients before the onset of sessions. It is accessible by any Android and iOS device.
User Sentiment User satisfaction level icon: excellent
Cost Breakdown
$10 - $100
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Healthie

by Healthie
Healthie
Healthie is a cloud-hosted solution designed for practitioners in the health and wellness industry to enhance, manage and launch client care. It offers charting, appointment scheduling, billing, video conferencing, goal setting and tracking. It helps nutritionists, dietitians and health coaches schedule appointments and allow clients to make online bookings using an embedded calendar.Two-way video calling helps health care professionals efficiently follow up on client progress. Users can sync calendars with Google, iCal and Outlook for real-time updates and to avoid overbookings. It sends automatic appointment reminders to clients, facilitates communication between clients and health care providers while sending out message blasts to large groups. Customizable chart templates are available in common formats like SOAP and ADIME.
User Sentiment User satisfaction level icon: great
Cost Breakdown
$10 - $100
Company Size
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Platform
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eVisit

by eVisit
eVisit
eVisit is a SaaS solution that tracks revenue and patient loyalty for practices offering primary care, urgent care, mental health, surgery, gynecology and pediatrics. Its capabilities include e-prescription, patient self-scheduling, screen share, insurance information records, HD video, credit card processing and email campaigns.Practices can standardize care workflows while managing intake, scheduling, waiting rooms and patient discharge to improve outcomes and boost revenue. It offers mobile apps for all Android and iOS devices while being compatible with Linux, Mac and Windows operating systems.
User Sentiment User satisfaction level icon: great
Cost Breakdown
$500 - $1,000
Company Size
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Chiron Health

by Medici
Chiron Health
Chiron Health is a HIPAA-compliant online solution that connects physicians with their patients over secure video feeds. It offers capabilities like EHR integrations and workflow management, reimbursement and billing modules.Users can schedule appointments with patients based on practitioners' availability. Its eligibility check function verifies insurance information and consent documentation. Clinics can automatically calculate patient payments like coinsurance and copay. It streamlines workflows while sending appointment reminders, updates practitioner calendars and offers online waiting rooms for patients who have checked in.
User Sentiment User satisfaction level icon: good
Cost Breakdown
$10 - $100
Company Size
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simplepractice

by Simple Practice
simplepractice
SimplePractice is a solution used by health and wellness professionals to manage their operations and provide efficient care. Physicians can offer consultations over HIPAA-compliant videos while accessing patient history and previous prescriptions. It allows users to access notes, scheduling and billing all in one central place. Practices rely on it for documentation, charting and claims management. Users can access it from anywhere and at any time, including on their mobile devices.
User Sentiment User satisfaction level icon: excellent
Cost Breakdown
$10 - $100
Company Size
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athenahealth

by athenahealth
athenahealth
AthenaOne is a cloud-based electronic health record (EHR) software designed to streamline clinical workflows and administrative tasks for healthcare providers. It is most suited for small to medium-sized practices and clinics seeking a comprehensive EHR solution with robust features and a user-friendly interface. Key benefits include improved patient care coordination, enhanced clinical decision-making, and increased practice efficiency. Popular features include patient charting, scheduling, billing, and reporting. AthenaOne is often praised for its intuitive design and ease of use, as well as its robust integration capabilities with other healthcare systems. Pricing is typically based on the number of providers and features required, with monthly subscription fees as the common payment model. Pros Easy navigation Robust features Secure patient data Seamless billing Customizable templates Cons Potentially high cost Learning curve for new users Limited customization Occasional technical glitches Customer support response time
User Sentiment User satisfaction level icon: good
Cost Breakdown
$100 - $500
Company Size
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Deployment
Cloud On-Premise
Platform
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Updox

by Updox
Updox
Updox provides virtual and in-person care solutions to patients and healthcare practices. It offers secure messaging, patient portals, online scheduling and eSignatures all in one place, making it easier for patients to get in touch and for you to manage every aspect of their care.Patients can schedule appointments and pay bills online, saving you time on admin tasks. It also connects with many different electronic health record (EHR) systems, so you don't have to enter information twice.Users appreciate Updox's helpful customer support team and user-friendly interface. Based on the size of your practice and specific requirements, Updox offers four pricing plans. To learn more, schedule a call with a consultant. Pros Easy to use Intuitive interface Patient self-service EHR integration HIPAA compliant Cons Occasional glitches Limited customization Cost can be high Learning curve Limited reporting
User Sentiment User satisfaction level icon: excellent
Cost Breakdown
$10 - $100
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
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TheraNest

by Theranest
TheraNest
TheraNest is a practice management solution for psychologists, counselors, therapists and social workers. It is suitable for solo, medium and group practices, non-profit organizations and educational institutions. It helps users streamline their practice with features like scheduling and calendar, billing workflows that include invoices, payments, statements and unlimited file storage. It provides tools like a client portal, telehealth, practice planners, appointment reminders and credit card processing. It helps practices go paperless and save time. It is HIPAA compliant and secure.
User Sentiment User satisfaction level icon: great
Cost Breakdown
$10 - $100
Company Size
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Platform
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TheraPlatform

by TheraPlatform
TheraPlatform
Theraplatform is a HIPAA-compliant solution designed for a wider range of therapists, behavioral and mental health providers to streamline teletherapy and various practice operations. It provides a user-friendly interface to conduct one-on-one or group video conferencing sessions with interactive therapy materials. Users can create and manage documents with flexible templates and track data, diagnostic codes and client progress with ease. It handles practice scheduling for both in-practice and teletherapy sessions with visibility to therapist and staff calendars.Along with secure payment processing and automate invoicing and claim generation, its billing modules track and validate claims to reduce potential rejections. Its secure client portal, digital intake, consent forms and encrypted messaging enable better client accommodation.
User Sentiment User satisfaction level icon: good
Cost Breakdown
$10 - $100
Company Size
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Deployment
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Platform
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thera-LINK

by thera-LINK
thera-LINK
thera-LINK is a HIPAA-compliant, online solution designed for small and medium-scale practices in the mental and behavioral health space to provide virtual services. It is equipped with capabilities like client scheduling, file sharing, session notes, secure messaging and video calls, online client directory listing, and electronic payments. Users can customize waiting rooms with music to enhance the client experience. Care providers can access detailed client profiles, including session durations, previous appointments and payments. It facilitates the secure exchange of information and files with clients while storing all message conversations between staff members, colleagues and clients. Users can manage appointments using the calendar, while an automatic session logout secures data.
User Sentiment User satisfaction level icon: excellent
Cost Breakdown
$10 - $100
Company Size
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Deployment
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Platform
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Klara

by Klara Technologies
Klara
Klara is a HIPAA-compliant online care platform that simplifies communication between practices and patients without losing track of patient data. Healthcare professionals can provide patient support via secure messaging and video calls while saving numerous calls about prescriptions, scheduling and lab results.Its iOS and Android-compatible mobile app enables patients, team members and external providers to connect in real time. They can send messages, share documents and photos, fill out forms and more.Based on user reviews, it offers excellent communication features, easy customizations and a user-friendly interface.To explore other popular solutions that Klara offers, visit our Klara company page.
User Sentiment User satisfaction level icon: excellent
Cost Breakdown
$10 - $100
Company Size
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Deployment
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Platform
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VSee Clinic

by VSee Lab
VSee Clinic
VSee Clinic is a HIPAA-compliant solution that offers configurable workflows to support ER diversion, urgent care, specialist consultations, telepsychiatry, chronic care management, e-ICU and other services. It schedules patient visits and accommodates walk-ins, customizes intakes, and provides web chats, video visits, e-payment, consent forms and more. It simplifies logistics to deliver distance health care to lower costs, increase access, reduce physician burnout and improve patient outcomes. Practices can deploy and scale it quickly to adapt to patients, non-clinical staff and providers’ requirements. Its native video channel supports simultaneous streaming of medical peripherals (like ultrasound and EKG), videos and screen sharing of medical images.
User Sentiment User satisfaction level icon: great
Cost Breakdown
$10 - $100
Company Size
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Deployment
Cloud On-Premise
Platform
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Amwell

by American Well Corporation
Amwell
Amwell is a cloud-hosted solution designed for practices of all sizes that unifies healthcare providers with patients through a structured process. It offers services like online doctor visits, urgent care, online mental health treatment and therapy. Patients can connect directly with doctors without booking a prior appointment using the ask me function.It offers capabilities including doctor scheduling, customizations, real-time patient data, self-scheduling, messaging, multi-way video, deep healthcare integration, advanced analytics, medical history access and mobile SDK. Patients can use virtual waiting rooms, photo viewing, pre and post-visit reviews. It also helps patients with medical claims and reimbursements.
User Sentiment User satisfaction level icon: good
Cost Breakdown
$100 - $500
Company Size
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Deployment
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Platform
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MDLIVE

by MDLIVE
MDLIVE
MDLIVE is a comprehensive telehealth software designed to facilitate virtual healthcare services, making it an ideal solution for patients seeking convenient access to medical and mental health professionals from the comfort of their homes. It stands out for its user-friendly interface and a wide range of services, including urgent care, behavioral health sessions, and dermatological consultations. One of the key benefits of MDLIVE is its ability to provide immediate access to healthcare professionals, which is particularly beneficial for individuals with busy schedules or those living in remote areas. The platform is equipped with popular features such as easy appointment scheduling, secure messaging, and electronic prescription services, enhancing the overall patient experience. When compared to similar products, users often highlight MDLIVE's reliability and the quality of care provided. Pricing for MDLIVE services varies, typically depending on the type of consultation and payment is usually on a per-visit basis, making it a flexible option for users with different needs and budgets.
Cost Breakdown
$100 - $500
Company Size
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SnapMD

by SnapMD
SnapMD
A full-service virtual care management (VCM) enterprise, SnapMD enables health care clinics and hospitals to provide seamless treatment through their platform. It helps medical professionals provide care at home, work or in other care settings. The HIPAA-compliant, intuitive platform gives patients access to health care from the comfort of their homes. It streamlines care delivery and improves patient outcomes with features such as appointment scheduling, mobile payments and more.
Cost Breakdown
$500 - $1,000
Company Size
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Teladoc Health

by Teladoc Health
Teladoc Health
Teladoc Health is an online solution that connects health care professionals to patients via app, video and phone. Patients can receive prescriptions and medical attention online without visiting doctors in person. It provides services for overall wellbeing, acute illnesses and complex health care needs.Patients can schedule a voice or video call with a certified doctor and complete a medical history form online. Doctors can use it to prescribe medication, except controlled substances, and get them electronically delivered to patients through pharmacies. Native mobile apps for iOS and Android help patients schedule online appointments from anywhere.
User Sentiment User satisfaction level icon: poor
Cost Breakdown
$10 - $100
Company Size
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TigerConnect

by TigerConnect
TigerConnect
TigerConnect is a sophisticated software solution designed to streamline healthcare collaboration and communication. It facilitates secure messaging, video calls, and file sharing among healthcare professionals, ensuring that patient information is exchanged efficiently and confidentially. The platform is particularly well-suited for hospitals, clinics, and other healthcare organizations that require robust, HIPAA-compliant communication tools to enhance patient care and operational efficiency. Key benefits of TigerConnect include improved coordination among care teams, reduced response times, and enhanced patient outcomes. Popular features encompass real-time messaging, role-based messaging, and integration with electronic health records (EHRs). Users appreciate its intuitive interface and the ability to access critical information quickly, which significantly boosts productivity and collaboration. Compared to similar products, TigerConnect is often praised for its reliability and comprehensive feature set tailored specifically for healthcare environments. Pricing details are typically customized based on the size and needs of the organization, so it is advisable to contact SelectHub for a personalized quote.
User Sentiment User satisfaction level icon: excellent
Cost Breakdown
$100 - $500
Company Size
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Deployment
Cloud On-Premise
Platform
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American Well

by American Well
American Well
American Well is a well-known software product that ranks 76 among all Medical Software according to our research analysts and 4 crowd-sourced reviews from 1 source. Starting from $0, American Well is priced initially at no cost and is most applicable for small-to-mid-sized companies with less than 1000 employees. American Well can be deployed in the cloud and is accessible from a limited amount of platforms including Windows devices. Similar alternatives to American Well include Tebra Managed Billing, SMART EHR and Mountainside Software.
User Sentiment User satisfaction level icon: good
Cost Breakdown
$10 or less
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
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NextGen Enterprise

by NextGen Healthcare Information Systems, LLC
NextGen Enterprise
NextGen Enterprise helps multi- and single-specialty practices handle clinical and administrative tasks like appointment scheduling and revenue management. It provides practice management, charting, telehealth, a patient portal and analytics tools.Its comprehensive features, specialty-specific content and scalable design make it a valuable asset for practices seeking to enhance their operational efficiency and improve patient outcomes.Potential users should be aware of the initial setup and learning curve associated with implementation. Additionally, it doesn’t provide robust integrative capabilities.Pricing is based on a subscription model, with costs varying depending on the practice size, number of users and specific features selected.To explore other popular solutions that NextGen Enterprise offers, visit our NextGen Enterprise company page.
User Sentiment User satisfaction level icon: good
Cost Breakdown
$500 - $1,000
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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AccuPoint

by AccuPoint
AccuPoint
AccuPoint is a comprehensive EMR solution that helps practices with applied behavior analysis (ABA), patient scheduling, medical billing and picture archiving. Businesses can use the document management module to store electronic records while receiving alerts about missing records or document expiration. It is accessible via mobiles and records shift start and end time while notifying staff about no-shows and late arrivals. Its schedule module integrates with billing to verify data while complying with appropriate regulations. Agencies can use the payroll module to determine employee pay rates.
User Sentiment User satisfaction level icon: great
Cost Breakdown
$100 - $500
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
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Buyer's Guide

Telehealth Platforms Are All About Streamlining Clinical Workflows and Improving Care Delivery

By Samikshan Sarkar, Technical COntent Writer at SelectHub

Telehealth Platforms BG Intro

Over the last decade, virtual care delivery has significantly transformed with the influx of modern technologies. Telemedicine software and telehealth platforms provide many benefits in a health care setting, both on the provider and patient sides.

There are various types of platforms. On-premise systems run on your personal servers, while cloud-based solutions run on ?telehealth company servers. Thanks to mHealth, mobile devices also play a key role in assisting medical professionals with practicing telehealth remotely.

Telehealth makes health care convenient, cost-effective and less time-consuming for both parties, as patients can contact doctors or book an appointment remotely.

Patients with physical disabilities find telehealth particularly beneficial as they can procure care from home.

Clinics have also significantly reduced exam lab costs and front office costs over time.

Looking to add a new health care service to your portfolio? Software might be right for you. In this guide, we’ll go over telehealth software, how it could help your business and how to pick the best solution.

Executive Summary

  • Telehealth software helps clinics provide clinical and non-clinical health care services to patients remotely.
  • It includes several features such as videoconferencing, text messaging and more.
  • A detailed cost consideration strategy will help you purchase the right solution.
  • Prepare a list of questions about the software and telehealth companies to make an informed software purchase.
What This Guide Covers:

What Are Telehealth Platforms?

Telehealth platforms are innovative medical systems that enable medical practitioners to deliver care virtually. This remote care delivery brings several advantages, such as cost savings, better access to care and more.

Over the years, telehealth has slowly been gathering traction as new technologies continue to aid remote care models. Modern applications and devices such as mHealth systems, HIPAA-compliant videoconferencing solutions and remote patient monitoring equipment are helping providers offer better health care from a distance.

Along with clinical services, such as online appointments and diagnosis, telehealth also offers non-clinical services, including patient education and staff training. This is where it differs from telemedicine.

Choosing the right telehealth software is important to provide optimal telehealth services and meet your revenue goals. There are multiple choices for larger organizations and independent practices alike.

Primary Benefits

Employing a platform can improve your communication with patients and streamline workflows. In addition to seamless care delivery, software bring a lot of additional benefits along with them.

Let’s have a look at the top ones.

Telehealth Platforms Benefits

Ensure Seamless Care Delivery

In a telehealth care setting, doctors have continuous access to telecommunications equipment to deliver treatment. This helps them provide care to patients 24/7 remotely.

In addition, telehealth helps build a stronger patient base as virtual care saves valuable time for medical staff, allowing them to focus on revenue-driven tasks.

Boost Patient Engagement

One of the major benefits of telehealth platforms are patient engagement. With continuous check-ups and better access to care, patients tend to follow care plans and medical routines better.

Further, in case of queries, they can contact the medical staff through text messaging or connect with doctors through video calls.

Increase Revenue

Software helps clinics boost revenue by providing remote care to different patient populations. Doctors can treat a broader range of patients as virtual appointments take less time.

Clinics can save costs by reducing front-office expenses and opening newer revenue channels with additional telehealth services.

Reduce Patient No-shows

Patient no-shows are one of the major challenges in the medical industry. Practices lose revenue if a patient doesn’t show up without canceling. Telehealth platforms offer a way out for clinics as patients can check doctor availability online and book and reschedule appointments at their convenience.

Key Features & Functionality

HIPAA Compliance Security

It’s essential to check whether the solution you buy is HIPAA-compliant or not.

The Health Insurance Portability and Accountability Act (HIPAA) requires telehealth companies to protect applications against external attacks.
Videoconferencing

Set up face-to-face video call appointments with patients through telecommunications software using computers and mobile phones.

Share a screen, transfer files and send meeting notes during an appointment to provide an optimal experience to patients.

Additionally, doctors can invite third-party consultants to join the appointment midway for a better diagnosis.
Patient History Management

Advanced software facilitate seamless patient-provider communication and patient history management.

Physicians can use the data to improve their case understanding and provide better diagnosis.
Clinical Documentation

Maintain a detailed record of patient and doctor consultations for future requirements.

The software will record, manage and save all documentation after each appointment.

Patients can also fill out forms to update medical histories stored in an EHR software database.
Patient Scheduling

Reduce wait times with automated appointment scheduling. Patients can access the website, look at the available slots and book appointments as per their will.

This helps eliminate repeated phone calls for appointment bookings and cancellations.
Messaging

Enable end-to-end messaging and set up a chat room between patients and doctors.

Both parties can ask questions or clear queries before, during and after appointments.
E-prescribing

Save doctors’ time by automating the prescription process. Telehealth software can create, manage and send digital prescriptions directly to pharmacies.

Patients can pick up their medicines without having to wait.
Clinical Document Generation

Platforms should be capable of automating transcriptions, logs and other documentation.

This helps medical staff organize later appointments according to the collected data on patient preferences and medications.

Software Comparison Strategy

With the market growing, your telehealth software choices are increasing too. While most telehealth software provides similar features, choosing the right one for your practice can be daunting.

With more and more health care clinics looking to make a move for software, the demand is rising. To quell the demand, telehealth companies are launching newer, more agile and customizable versions of software.

There are a few steps that you can take to understand the features you specifically require according to your needs. Start by noting down the number of employees who will use the system. Will they require professional training to operate it? What issues will a platform mitigate?

Furthermore, list the telehealth companies and research their services and products. Read industry guides and peer reviews to understand the pricing of additional services they provide before purchasing the solution.

Cost & Pricing Considerations

When it comes to pricing considerations, there are many questions you need to answer. The first question will probably be how big is your organization? Telehealth companies usually base the cost of telehealth platforms on the type of practice they’ll serve. The price goes up as the size of the organization increases.

Another consideration that’ll come in handy is the deployment type: on-premise or cloud. On-premise deployment requires hardware and software upfront, often leading to higher initial costs.

Cloud deployment, on the other hand, offers plug-and-play features. Users only need to download applications, pay for the license and start working. It also provides flexible payment models. Contact the telehealth company to get an in-depth understanding.

Other factors that might influence the pricing of telehealth software are add-on features, implementation services and custom branding services.

Questions To Ask

Asking internal questions will help you understand your practice better and identify the gaps you need to address with the new telehealth software. Start asking questions to your employees who will use it and form a list of the requirements.

Telehealth Platforms Key Questions To Ask

We’ve put down a list of internal questions to get you started.

  • Does the solution need to connect to remote patient monitoring equipment?
  • What features will I need to address gaps in our infrastructure?
  • Do we need scalable software?
  • What is the condition of our current process for virtual care?
  • Do I need assistance with implementation?

Understanding internal gaps is not enough. During a software purchase, you will have a lot of queries and questions for telehealth companies. Make a list of questions about the software and regarding hidden implementation charges.

  • How often does the solution require updates?
  • Is the software customizable?
  • Do you have any experience in my niche?
  • What are the core features and benefits of the telehealth software?
  • How well will this software integrate with our existing infrastructure?

Next Steps

Ready to get started? Purchasing any software is daunting. However, there’re vital questions you can answer along the way to gain a better understanding of telehealth software. Form an elaborate strategy to make informed decisions.

Telehealth platforms can make your practice efficient and improve care delivery significantly. They may also improve access to health care and reduce medical costs for patients.

In today's digital age, providing remote care is essential for success. Telehealth platforms are a primary component in fulfilling the ever-growing demand for virtual care. Do you still have questions about telehealth software?

Try out our comparison report to learn about the top telehealth software. If you need additional help, head to our website and get a hold of resources regarding telehealth software. Good luck!

Additional Resources

About The Contributors

The following expert team members are responsible for creating, reviewing, and fact checking the accuracy of this content.

Dhanasri
Technical Research By Dhanasri Yasam
Senior Analyst
As a Senior Research Analyst, Dhanasri Yasam works in key categories like EHR, EMR, business intelligence and HR. In her role, she conducts primary research, collects and analyzes empirical data, and draws evidence-based conclusions. She also has extensive experience gathering requirements for client projects. Dhanasri holds a B-tech in Computer Science and Engineering from Dr. M.G.R. Educational and Research Institute, Chennai and an MBA in Finance and Marketing from Aurora's Business School, Hyderabad.
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Manan
Technical Review By Manan Roy
Principal Analyst
Manan is a native of Tezpur, Assam (India), who currently lives in Kolkata, West Bengal (India). At SelectHub, he works on categories like CRM, HR, PPM, BI, and EHR. He has a Bachelor of Technology in CSE from The Gandhi Institute of Engineering and Technology, a Master of Technology from The Institute of Engineering and Management IT, and an MBA in Finance from St. Xavier's College. He's published two research papers, one in a conference and the other in a journal, during his Master of Technology.
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