Salesforce Commerce Cloud Reviews & Pricing

Key Features

• Customer Experience: 
  • Cart Tracking: Reduce abandoned carts with a seamless checkout cycle and track abandoned ones to recover lost sales. 
  • Mobile Centric: Optimize every website and touchpoint for mobile devices with responsive designs, data-driven UX and one-touch payments. 
  • Social Media Extensions: Increase product visibility by advertising products on popular social media channels and online communities. 
  • Payment Processing: Connect with Stripe to add a native payment processor. Provide customers with flexible payment options without redirecting them to external websites. 
  • Commerce Cloud Endless Aisle: Store associates can use a customizable mobile app to access available inventory across channels. Provide various product options to customers, including online-only items, to prevent losing sales due to out-of-stock products. 
• Marketing and Merchandising: 
  • Page Builder: Create branded websites and landing pages without any coding. 
  • Campaigns: Design and launch campaigns, promotions and A/B tests based on customers’ location, purchase history and channel. 
  • Centralized View: Unify products, pricing and catalog across all sales channels, languages and currencies. 
  • SEO Tools: Boost organic traffic and improve page ranking by customizing metadata and other SEO metrics. 
  • Search Bar: Customers can quickly navigate through product catalogs with search bars and unique filters. 
  • Digital Commerce: Create targeted content, promotions and product bundles categorized by language, country, state, region and city. 
• Artificial Intelligence: Get actionable insights to personalize customer experiences. 
  •  Offer product suggestions based on customers’ purchase history, navigation route, clicks and other metrics. 
  •  Use the predictive sort feature to personalize category pages and search results for every shopper. 
  •  Provide type-ahead suggestions in real time to help customers navigate the catalog. 
  •  Offers an AI-powered cart analysis dashboard to interpret purchase behavior and optimize product bundles, pricing and deals. 
• B2B Commerce: Design portals for clients and sellers, create partner websites, embed self-guided manuals and streamline B2B selling with self-service online buying. Offers fast reorders, account hierarchies, contract pricing, custom catalogs, account-based pricing, split shipments and more. 
• Order Management: Manage omnichannel orders, fulfillment processes and post-purchase journeys. 
  •  Create visual workflows to plan and automate distributed order management with drag-and-drop tools. 
  •  Offer various flexible fulfillment options, including BOPIS, curbside pickup, no contact delivery and more. 
  •  Connect pre-built apps for payment processing, tax calculation and CRM. Provide a unified view of each customer’s journey to customer service reps. 
  •  Manage dual storefronts for B2B and B2C customers. Facilitate quick checkouts with automated invoices and post-sale services for B2B customers. 
  •  Use chatbots to initiate refunds, returns and cancellations. 
  •  Brands can use drag-and-drop columns to organize omnichannel order lifecycles. 
  •  Use dynamic charts to track each line of business in real time and prioritize urgent orders. 
• Content Management: Create, manage and syndicate multimedia content on popular sales channels. 
  •  Allow access to content creators, create tasks and manage approvals for rich collaborations. 
  •  Use content templates and visualizations to create blogs, newsletters, articles, social media posts, emails and more. 
  •  Update content on multiple platforms with a few clicks and track its performance. 
  •  Use the headless API to share content across every customer touchpoint, including VR, AR, IoT, mobile apps and more. 

Limitations

•  Implementation is time-consuming. 
•  The platform has a steep learning curve. 
•  Comparatively costlier than its competitors. 
•  The B2B selling module lacks regular updates. 

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