Little Hotelier vs Easy InnKeeping

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Our analysts compared Little Hotelier vs Easy InnKeeping based on data from our 400+ point analysis of Hotel Management Software, user reviews and our own crowdsourced data from our free software selection platform.

Little Hotelier Software Tool

Product Basics

Little Hotelier is a property management solution for small hotels and guesthouses. It handles day-to-day operations such as managing bookings, processing check-ins and check-outs and initiating guest communications. It provides a seamless guest experience with automatic confirmation and pre and post-stay emails.

It allows users to compare up to ten competitors in a single dashboard, view and decide a competitive price to win in the local market. It ensures automatic synchronization across all booking channels to avoid double bookings.
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Easy InnKeeping is GraceSoft’s flagship cloud-based property management system. The solution is a popular choice across continents like North America, the Caribbean, South America, Europe, Singapore and Southeast Asia. With a robust reservation calendar, easily control daily and weekly and monthly bookings, users can get an immersive visual display of housekeeping and payment status.

It allows direct guest billing for corporate guests using the advanced package. Create separate company accounts and send invoices directly to the host organization. Users can track purchases, staff time, budgets and inventory through a QuickBooks integration. Easily integrate with secure payment gateways, OTAs and Facebook.
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$104 Monthly
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Tailored to your specific needs
$69 Monthly, Freemium
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Tailored to your specific needs
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Windows
Mac
Linux
Android
Chromebook
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Linux
Android
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Cloud
On-Premise
Mobile
Cloud
On-Premise
Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
In Person
Live Online
Videos
Webinars
Email
Phone
Chat
FAQ
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Knowledge Base
24/7 Live Support
Email
Phone
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FAQ
Forum
Knowledge Base
24/7 Live Support

Product Insights

  • Increase Digital Engagement: Advertise properties on more than 400 popular listing channels and track each channel’s performance. Maximize listing visibility through suggestions and insights from the yield management module. Update availability and rates across every distribution channel with a few clicks. 
  • Quickly Design Websites: Add content, select a template and launch a professional, mobile-optimized website without coding or technical expertise. 
  • Minimize costs: Eliminate the need for third-party reservation management systems by accepting direct bookings from the website or social media pages with a native booking engine. 
  • Reduce Manual Work: Automate recurring tasks like payment processing, listing updates, syncing calendars, report and invoice generation, bookkeeping, and more. 
  • Identify Opportunities: Automatically generate timely reports on operations, performances and transactions. Compare rates with competitors and receive intelligent suggestions to drive business growth and boost revenue. 
  • Add Custom Features: Access a library of third-party vendors and add unique functionalities like CRM, guest messaging, self-check-in kiosks, revenue management and more. 
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  • Increased Efficiency: Automates routine tasks such as reservations, check-ins, and check-outs, freeing up staff to focus on guest services.
  • Enhanced Guest Experience: Provides personalized guest profiles and preferences, ensuring a tailored and memorable stay for each guest.
  • Real-Time Updates: Synchronizes booking information across all platforms instantly, reducing the risk of overbooking and double-booking.
  • Comprehensive Reporting: Generates detailed reports on occupancy rates, revenue, and other key metrics, aiding in strategic decision-making.
  • Seamless Integration: Integrates with various third-party systems such as payment gateways and channel managers, streamlining operations.
  • Cost Savings: Reduces the need for manual data entry and paper-based processes, cutting down on administrative costs.
  • Improved Communication: Facilitates better communication between departments through a centralized system, ensuring everyone is on the same page.
  • Data Security: Employs robust security measures to protect sensitive guest information and comply with data protection regulations.
  • Scalability: Adapts to the needs of both small boutique hotels and large chains, supporting growth without requiring a complete system overhaul.
  • 24/7 Support: Offers round-the-clock customer support to resolve any issues promptly, minimizing downtime and disruptions.
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  • Booking Engine: Boost direct bookings by 43% according to the vendor website through a robust engine that supports multiple languages and currencies. Increase revenue by upselling customized services and products to guests. Offers seamless integration with third-party sites and provides metasearch visibility on channels like Google Ads. 
  • Automated Payments: Process payments and refunds efficiently from credit and virtual cards. Guests can pay through a contactless payment option. Encrypt sensitive information through PCI-DSS and PSD2 SCA compliance. Streamline payment history via automatic transaction recording. 
  • Real-Time Insights: Optimize performance through daily operational and distribution reports. With automated accounting, track average room rates and occupancy rates. Track competitor rates and compare prices between booking engines and OTAs. 
  • Front-Desk Management: Ensure hassle-free check-ins and check-outs with drag-and-drop calendars. Modify reservations based on availability across channels. Work through housekeeping tasks efficiently by leaving notes for changeover staff. Send automated pre and post-stay emails to improve guest experiences.  
  • Booking Channels: Connect with 400+ OTAs like Expedia, Airbnb and Agoda and increase bookings by 46 percent. Manage and track reservations on all channels from one place — leverage channel performance to customize rates for each channel using its yield management feature. Automatic booking engine updates prevent overbookings and double bookings. 
  • Website Automation: Enables users to create websites to deliver an immersive and seamless browsing experience at minimal cost. Personalize pages with the company logo. Automatic optimization drives more traffic. 
  • Mobile Adaptive: Get instant updates on reservation modifications and outstanding payments. Check-in and check-out guests easily with an intuitive mobile application. 
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  • Booking Engine: Maximize booking by syncing all reservations in one place. Leverage the platform to sell additional products. Offer customers exclusive discounts and services on an hourly basis. Integrate with online payment methods to enable direct bookings. 
  • Point-of-Sale System: Manage in-house gift shops, cafes, restaurants, bars and room service from anywhere. Compatible with apps on phones and tablets. Offer additional discounts on POS. Get a cumulative bill of sales and tariff on a room.  
  • Channel Manager:  Connect with top distribution channels and OTAs like Airbnb, Expedia, Booking.com and more. Optimize occupancy rate and profits by controlling availability, pricing, restrictions and minimum night duration.  
  • Reservation System: Track all bookings on a single screen. Manage bookings for up to 30 days. Reserve and update room status using the click-and-drag feature. Set up different levels of access according to the position of staff. Restrict sensitive data. Increase direct bookings. 
  • CRM Software: Improve customer engagement with e-connect (the customer relationship management system) by sending automated emails and greetings. Send personalized discounts, promotions and customized messages to clients. Connect with guests to know their preferences and past interactions with the hotel. 
  • Customized Websites: Create mobile compatible and SEO adaptable websites to attract bookings. Change and edit design and content according to needs with templates and easy-to-use editors. 
  • Condo PMS: Control condo and apartment reservations designed for owners and independent communities. Integrate with a booking engine, customer relationship manager, sales, financial module and more. 
  • Multi-Property Management: Supervise various sizes of properties from a single PMS. Use easy navigation with the same credentials and assign multi-property access and single property access according to need 
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Product Ranking

#25

among all
Hotel Management Software

#76

among all
Hotel Management Software

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Analyst Rating Summary

76
77
78
83
74
75
71
81
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Rate Management
Platform Capability
Platform Capability
Reservation and Loyalty Management

Analyst Ratings for Functional Requirements Customize This Data Customize This Data

Little Hotelier
Easy InnKeeping
+ Add Product + Add Product
Channel Management Front Desk Management Groups And Allotment Management Housekeeping Management Platform Capability Rate Management Reporting Reservation And Loyalty Management Revenue Management 78 74 71 37 87 97 67 77 77 83 75 81 77 100 63 78 85 74 0 25 50 75 100
83%
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17%
83%
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17%
77%
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23%
77%
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23%
83%
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17%
83%
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17%
40%
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60%
80%
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89%
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11%
100%
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100%
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63%
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37%
67%
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33%
78%
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22%
75%
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25%
84%
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16%
80%
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80%
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20%

Analyst Ratings for Technical Requirements Customize This Data Customize This Data

73%
0%
27%
53%
0%
47%

User Sentiment Summary

Great User Sentiment 217 reviews
Great User Sentiment 51 reviews
81%
of users recommend this product

Little Hotelier has a 'great' User Satisfaction Rating of 81% when considering 217 user reviews from 3 recognized software review sites.

86%
of users recommend this product

Easy InnKeeping has a 'great' User Satisfaction Rating of 86% when considering 51 user reviews from 1 recognized software review sites.

4.5 (4)
n/a
4.13 (142)
n/a
3.9 (71)
4.3 (51)

Awards

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SelectHub research analysts have evaluated Easy InnKeeping and concluded it earns best-in-class honors for Platform Capability.

Platform Capability Award

Synopsis of User Ratings and Reviews

Booking Engine: The platform syncs information across every channel to avoid double bookings and wrong entries, according to 94% of users reviewing this aspect.
Channel Manager: 92% of reviews on omnichannel marketing mentioned that the software increases portfolio visibility and helps maintain a consistent brand experience.
Ease of Use: According to every review on ease of use, it offers an intuitive interface without any learning curve.
Administrative Module: It’s easy to manage daily maintenance tasks, maintain records and generate reports, according to 87% of users reviewing this feature.
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Streamlined Operations: Many users appreciate Easy InnKeeping's intuitive design, which simplifies complex tasks like managing bookings, scheduling housekeeping, and tracking guest preferences. This leads to smoother daily operations and improved staff efficiency.
Enhanced Guest Experience: Users frequently highlight the software's ability to personalize guest interactions. For example, the system can track guest preferences, enabling hotels to provide tailored services and amenities, ultimately boosting guest satisfaction and loyalty.
Real-Time Data Insights: Easy InnKeeping provides users with readily accessible performance data, allowing for informed decision-making. Hotel managers can track key metrics like occupancy rates, revenue streams, and guest feedback, enabling them to identify areas for improvement and optimize their business strategies.
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Customer Support: 59% of users reviewing the support suite said they weren’t satisfied with the unavailability of vendor support on weekends.
Complicated API: The system doesn’t offer personalized integrations, and its implementation with a pre-existing software stack is time-consuming, according to 73% of reviews on this aspect.
Mobile App: Users have limited access to information and tasks on the mobile app, according to 82% of reviews on this element.
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Limited Customization: Users express frustration over the inability to tailor the software to their specific needs, particularly in areas like reporting and user roles.
Occasional Bugs and Glitches: Some users report encountering occasional software bugs and glitches that disrupt their workflow, such as issues with payment processing and reservation management.
Customer Support Concerns: A few users have mentioned difficulties reaching customer support or experiencing delays in getting issues resolved, leading to frustration and downtime.
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Little Hotelier allows users to quickly set up a digital storefront and turn leads into guests. It offers a powerful booking engine powered by SiteMinder. It’s easy to use and provides a basic but smart administrative module with an itemized history of tracked changes. Reviews noted that customer support is hit-and-miss. Despite live chat support and agile responses, customers complained about the unavailability of its service on weekends. It provides limited integrations, and the mobile app offers bare-minimum features. In conclusion, Little Hotelier is a perfect fit for single landlords and small property managers but is unsuitable for managers with an extensive portfolio.

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Is Easy InnKeeping truly an "easy" solution for hoteliers, or will it leave you feeling like you're stuck in the lobby? Recent user reviews suggest Easy InnKeeping is a breath of fresh air for smaller lodging businesses like bed and breakfasts and inns with under 100 rooms. Users rave about the platform's user-friendliness, highlighting its intuitive design and ease of setup, even for those who aren't tech-savvy. A standout feature is the ability to customize extra person rates for adults and children, something many competitors lack. Users also appreciate the robust customer support and reliable uptime. However, some users point out that the software can be sluggish at times and requires a stable internet connection. While Easy InnKeeping boasts a channel management feature, some users have reported issues with data syncing correctly from platforms like Expedia. Overall, Easy InnKeeping seems to be a good fit for smaller lodging businesses seeking an affordable and user-friendly solution, but larger hotels with more complex needs might need to look elsewhere.

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