FullStory Reviews & Pricing

by FullStory | Founded 2014, Atlanta, GA

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What is FullStory?

Industry Specialties: Serves all industries

FullStory is a digital intelligence platform that provides comprehensive insights into users’ interactions with digital business experiences. It automatically detects issues that cause funnel drop, measures impacts, fixes bugs and finds solutions. Seamless communication through Slack and Jira links teams to the exact time and place where an issue occurs. It optimizes the client experience by allowing tracking and monitoring throughout the customer journey.

It indexes entire sites and user interactions while spotting errors for the end-user.

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User Sentiment

Based on 126 reviews:

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FullStory Pricing

Based on our most recent analysis, FullStory pricing starts at $0.

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Starting From: $0
Pricing Model: Still gathering data
Free Trial: Yes, Request for Free

Training Resources

FullStory is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for FullStory:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

FullStory Benefits and Insights

Why use FullStory?

Key differentiators & advantages of FullStory

Improve Customer Retention and Growth: Quickly address customers’ friction points by identifying pain points in conversion funnels. Allow organizations to see existing issues and find a solution, leading to timely remediation.
Increase Efficiency: Identify data that requires troubleshooting and debugging. Resolve issues efficiently and save eight hours per defect.
Seamless Integration: Provide a catalog of integration tools and open APIs to give digital teams complete access to organization details.
Improve Interdepartmental Communication: Reduce information sharing time and access the same digital experience data across the organization. Eliminate information silos by moving toward a unified system.
Smart Business Decision: Make business decisions by accessing automatically indexed data that is instrumentation-free to gain insights into all digital interactions. Provide real-time and accurate data to analyze consumer behavior.
Increase Visibility: Provide complete visibility by combining both qualitative and quantitative analytics capabilities in a unified system. Conduct analysis and validate engagements in real time using session replay.
Promote Innovation: Up-to-date information about customers’ reactions allow organizations to identify the needs of the consumer. Gain complete visibility into how users interact at a certain point.
Free Trial: Take a 14-day test drive before making a final purchase.

Industry Expertise

The vendor serves all industries that are interested in exploring the world of digital experience.

FullStory Reviews

Based on our most recent analysis, FullStory reviews indicate a 'excellent' User Satisfaction Rating of 92% based on 126 user reviews from 2 recognized software review sites.

126 reviews

92%

of users would recommend this product

Key Features

Session Replay: Capture complete user interactions on websites and apps, including clicks, page visits, mouse movements, tapping and scrolling. Provide reliable and timely insights while transforming logged user events to reproduce user information.
Heatmaps: Visualize data using red and blue colors where red indicates the most interactions and blue the least. Provide information like dead-clicks or rage clicks that indicate website glitches, bugs or slow responding pages.
- Click Maps: Show buttons, banners links and CTAs the visitor clicked while visiting the website, identifying user data behavior.
- Scroll Maps: Demonstrates how far the user scrolls the page with an exact percentage spent in each page section to identify why certain pages do not receive enough clicks and engagement.
Funnel Analytics: Demonstrate drop-off and conversion rate of main pages, identifying when and why visitors are dropping. Spot issues, optimize funnels and determine high-quality traffic.
OmniSearch: Search for IP location, time of visit, referrer URL, UTM parameters and attributes like page navigation, typed text, clicks, events and field changes.
Metrics: Provide building blocks like event and aggregation type for dashboards to track digital interactions. Automatically measure the percentage of users visiting the login page via the site homepage.