Mode Reviews & Pricing

by Mode Analytics | Founded 2013, San Francisco, CA

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Overview Pricing Benefits Reviews Features

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What is Mode?

Industry Specialties: Serves all industries.

Mode is a collaborative web-based analytics platform that brings together data analytics and data science to help users all across a company quickly access and explore actionable insights. With a shared cloud SQL editor and native Python and R notebooks, it streamlines the data analysis process and allows analysts to collaborate on and deliver data-informed results faster to key decision makers. Users can create interactive visualizations, dashboards and live reports that they can customize and share to tell compelling data stories.

It has three versions: its free edition Studio for individual use, Business for teams and Enterprise for organizational level intelligence and control.

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User Sentiment

Based on 183 reviews:

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Mode Pricing

Based on our most recent analysis, Mode pricing starts at $0 (Monthly, Quote-based).

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Starting From: $0
Pricing Model: Monthly, Quote-based
Free Trial: Yes, Request for Free

Training Resources

Mode is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Mode:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Mode Benefits and Insights

Why use Mode?

Key differentiators & advantages of Mode

Combines Data Science and BI: Mode’s combined workflow helps analysts and stakeholders come together to analyze their data and find answers to important business questions.
Helix Engine: Mode automatically loads query results into Helix, its instant, responsive in-memory data engine that enables faster and further data processing and analysis with less database load. Its lightweight demand allows the platform to empower visual exploration of up to 10 GB of data.
Improves Data Democracy: With SQL knowledge not necessary to use the platform, Mode helps users of all data literacy levels as well as stakeholders share understanding and dig into the details that matter via self-service BI.
Saves Time Through Automation: Through query history, autocomplete and other tools, Mode analyzes and delivers data faster with automation. Data always stays fresh with scheduled automated reports that seamlessly deliver insights to decision makers and encourage discussions.
Collaborative Analysis: With its shared SQL editor and shared notebooks, Mode eliminates the tedious and error-prone processes of passing around continuously changing code, ensuring that all analysts can stay on the same page.
Security: All connections to Mode are encrypted in both directions, only over HTTPS, and the platform complies with SOC2 Type II Trust Principles, Privacy Shield and HIPAA regulations. It requires two-factor authentication and strong password controls for administrative access, enables single sign-on and provides audit logs. It follows industry-standard secure coding guidelines and encryption protocols for transferring and storing data.
Free Version and Free Trial: Mode Studio is a completely free toolkit that provides analysts with the basics, including SQL, Python and R and private database connections. For the Business version, users can request a free 14-day trial.

Industry Expertise

Mode serves over 600 customers across many different industries who seek to access business intelligence from their data. Some customers include companies in ecommerce, real estate, SaaS, finance, operations, consumer products, sales and marketing, retail, food, consumer packaged goods and more.

Mode Reviews

Average customer reviews & user sentiment summary for Mode:

183 reviews

92%

of users would recommend this product

Key Features

SQL Editor: Mode’s shared online SQL editor allows users to organize all their analytical work in one place. Analysts can establish definitions once to create shared knowledge. Users can speed up analysis through SQL by accessing previous queries and their result and having the editor’s “auto complete” function help them write queries faster.
Notebooks: Query results are automatically loaded into notebooks, where users can perform advanced analysis in native Python or R, without switching applications. Built-in documentation with a sidebar full of tips and shortcuts help users navigate their notebooks, which they can later share in a number of ways — with an R- or Python-powered dashboard, cells copied and pasted into reports, or by sharing the whole notebook.
Ad-Hoc Reporting: Users can mix and match the elements they want to highlight and create custom data visualizations that directly address certain problems with recommended actions. These reports update automatically and users can schedule them to go out on a regular basis to team members, with the confidence that the information reflected is always the latest data.
Helix Data Engine: Mode automatically streams query results into its in-memory database, Helix, an engine that is designed for filtering and manipulating query results for further analysis. It is an on-demand data extract that enables faster analytics than connecting BI to a full-scale data warehouse.
Visualization Builder: Users can visualize their SQL results with a chart builder and personalize these graphs with an HTML editor and custom colors. Drag-and-drop charts, text blocks, and interactive tables, parameters and filters simplify the data storytelling process.
Data Exploration: Through interactive dashboards, filters and drag-and-drop visualization, users can drill down or zoom out to explore their insights on their own to get the information they need. Automation: Users can set it and forget it by establishing a query schedule to deliver analytics on a recurring basis and set up webhooks that alert them when key metrics fall above or below certain thresholds. Integrations: Mode can connect to a wide range of data warehouses, event tracking, ETL and transformation pipeline sources in minutes, including Amazon Redshift, Google BigQuery, Impala, Microsoft Azure, MySQL, Oracle, PostgreSQL, SQL Server, Snowflake and more. It also connects to Slack and Wordpress plugins to spark conversations where the decisions are made.
Dashboards: Users can create interactive, TV-ready dashboards that automatically refresh with the latest data. Users can define parameters and filters through which to interact with dashboards to dig deeper. Dashboards can be customized via a branded theme or HTML editor.
Embedded Analytics: Users can deliver white-label embeds to their customers to integrate customizable, interactive analytics into their applications. They can build their parameters, queries and dashboards and then embed the analytics within their app with Javascript or an iFrame in just a few minutes.

Limitations

Some of the product limitations* may include:

Users may experience some lags in fetching data and editing notebooks.

*As of 4/23/2020

Suite Support

Mode continuously monitors the status of its product and services; in the case of service interruption, they will post updates to their status page. For issues that are not addressed on the status page, users can contact technical support for assistance.

Subscribers to Mode’s paid plans receive additional support. Business users can request support via live chat and Enterprise users can additionally receive dedicated onboarding, support from a dedicated success manager as well as usage and audit logs.

Email: Users can email [email protected] for support. Subscribers to Mode’s paid plans can live chat directly with the customer support team from within the product at any time during their business hours, which are M-F 5 a.m. to 6 p.m. Pacific Time, excluding major U.S. holidays. The support team aims to respond to questions submitted via live chat within an hour.

Phone: Users cannot contact Mode support by phone.

Training: Mode offers a resource center of whitepapers, webinars, articles, galleries, eBooks and more that help users learn about the platform’s applications. Users can learn SQL and Python through Mode’s tutorials, intended for users with or without coding experience. Through Mode’s Help Center, users can search through articles that expand upon the specific capabilities of the solution. For developers, Mode offers full documentation of its API. Mode does not seem to offer other training options like instructor-led online courses or on-site training workshops.

Tickets: Mode does not seem to have a ticket submission system for support cases.