ActivTrak Reviews & Pricing

by ActivTrak | Founded 2009, Austin, TX

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What is ActivTrak?

Industry Specialties: Serves all industries

ActivTrak is a performance monitoring and analytics tool that provides historical and real-time activity metrics through easy-to-understand dashboards and reports. It pulls from external business data sources such as Salesforce, Jira and Zendesk to display data insights that drive productivity-focused decisions. In addition to ensuring strong security and data governance, it also can set usage limits on unproductive websites and alarms to prevent data breaches and time theft.

Its Freemium plan allows monitoring of up to three workstations with 3 GB of storage, while the Advanced plan offers unlimited monitoring and storage with real-time screenshots and data redaction for information privacy.

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User Sentiment

Based on 1084 reviews:

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ActivTrak Pricing

Based on our most recent analysis, ActivTrak pricing starts at $9 (Per User, Monthly).

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Starting From: $9
Pricing Model: Per User, Monthly
Free Trial: Yes, Request for Free

Training Resources

ActivTrak is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for ActivTrak:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

ActivTrak Benefits and Insights

Why use ActivTrak?

Key differentiators & advantages of ActivTrak

Boost Employee Efficiency: Set goals and monitor employee productivity data for specific projects and clients. Set limits to reduce frequent usage of unproductive apps to boost work efficiency. Improve employee performance by identifying bottlenecks in workflows.
Productivity Reports: Get a targeted view of employee activity, filtered by individuals or duration, with the option to drill-down for in-depth analysis. Identify top performing employees and flag productive and unproductive apps for different teams for quick reference. View active employees’ screens in real time with the option to automate screenshot capture at regular intervals.
Security: Encrypts all data, including screenshots, videos and activity logs through its multiple layers of protection. Supports single sign-on (SSO) and multi-factor authentication (MFA). All data is stored securely in a data warehouse managed by the Google Cloud Platform.
Proactive Alarms: Set alarms to track activities of interest and track unauthorized USB device activity to secure sensitive data, with the option to shut down the culprit application. Prevents unauthorized file sharing and access to blocked websites with screenshot capture and triggerable Slack and email notifications. Configure audit trails to track account deletion or removal of tracking software from computers.
Track Employee Activity: Capture all employee activity, or specific activities for individuals and teams to track compliance risks. Audit employee screenshots to track what they did before the issue happened, with details on all tabs or windows open at that time, which background applications were running and if any error messages were displayed. Redacts sensitive data from screenshots to ensure data integrity through artificial intelligence.

Industry Expertise

Activtrak provides employee monitoring and productivity analytics capabilities to clients across multiple industries worldwide. These include healthcare, finance, legal services, banking, insurance, and many more.

ActivTrak Reviews

Average customer reviews & user sentiment summary for ActivTrak:

1084 reviews

92%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of ActivTrak reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Improved Efficiency: ActivTrak helps pinpoint unproductive application usage, allowing managers to identify areas for streamlining workflows. Imagine an analyst realizing their team spends more time on social media than project management tools. This data can spark discussions about optimizing the tech stack and prioritizing tasks.
Data-Driven Decisions: ActivTrak goes beyond basic time tracking by providing insights into project activity. For instance, a marketing team can see which team members are actively working on campaign materials and identify any roadblocks that might delay the launch.
Enhanced Transparency: ActivTrak fosters a culture of transparency by giving employees a clearer picture of their own work patterns. Just like a fitness tracker helps users understand their activity levels, ActivTrak can help employees identify periods of focus and potential distractions.

Cons

Privacy Concerns: Some users express discomfort with the level of monitoring ActivTrak offers. Imagine employees feeling like their every keystroke is being watched, potentially leading to a drop in morale and trust.
Limited Project Insights: While ActivTrak tracks application usage, it might not capture the nuances of complex projects. For instance, an engineering team working on intricate code might see their activity levels dip during brainstorming sessions, which wouldn't necessarily reflect a lack of productivity.
Learning Curve for Complex Features: Some reviewers mention a bit of a learning curve when it comes to utilizing ActivTrak's advanced functionalities. Think of a manager struggling to decipher detailed reports on employee activity patterns, potentially hindering their ability to glean actionable insights.

Researcher's Summary:

Reviews for ActivTrak, a workforce analytics software solution, paint a picture of a user-friendly tool with valuable insights, but some privacy concerns and limitations. A common praise centers on ActivTrak's ability to identify unproductive application use. For instance, a marketing manager might discover excessive social media browsing, prompting discussions about optimizing software and refocusing efforts. This actionable data is seen as a strength compared to similar products. However, some reviewers highlight a potential weakness – the inability to capture the full picture for complex projects. An engineering team's deep thinking during a brainstorming session might be misconstrued as inactivity by ActivTrak. This lack of nuance can be a drawback compared to competitors that offer more sophisticated project tracking features.

Another point of differentiation lies in ActivTrak's transparency. Employees appreciate the ability to see their work patterns, similar to how a fitness tracker sheds light on activity levels. This fosters a sense of accountability and self-awareness. However, some users express discomfort with the level of monitoring, fearing a Big Brother effect that could erode trust. Finding the right balance between transparency and privacy is an ongoing challenge for ActivTrak and its competitors.

In conclusion, ActivTrak seems best suited for businesses seeking a user-friendly tool to gain basic insights into workflow efficiency and employee productivity. The ability to identify unproductive application usage and foster transparency are its strong points. However, businesses with complex project needs or concerns about employee privacy might want to explore alternative workforce analytics solutions that offer more nuanced tracking and a more customizable approach.

Key Features

Dashboards: Gain an at-a-glance view of teams’ engagement metrics in real time through dashboards, bar charts and pie charts. Identify the top websites and applications used through usage data analysis. Improve employee coaching practices with insights on productive and unproductive activity patterns.
Team Productivity Pulse: View daily cards for employees summarizing their real-time availability, number of hours worked and productivity status by percentage. Filter the cards to view by employees or teams; drill down for deeper insights into application usage and productivity metrics.
Reporting: Track all websites and applications accessed, employee login and logout times and idle times through the Activity report. Compare work time and idle time by employees and teams to identify gaps in productivity. Identify spikes and dips in employee workload for optimal workforce management.
Activity Logs: Track audit trails of employee activity to investigate what happened and why. Compare engagement patterns of top performers with low-performing employees to gauge areas of improvement. Pinpoint inefficiencies and redundancies in work processes to fine-tune employee onboarding going ahead.
Productivity Tracking: Automatically add the most used applications and websites to the Productivity Library through crowd-sourced data. Gain insights on the top websites visited and top employees active on these sites. Save on licensing costs for applications by identifying which applications are paying off in terms of productivity, and which ones aren’t.
ActivConnect: Integrates with data sources such as Jira, ZenDesk, Salesforce and Microsoft Teams to provide usage metrics for analytics. Easily create and navigate targeted reports through simple querying and slicing-and-dicing. Identify productivity patterns and activity trends via pre-built dashboard templates that can be exported to Power BI and Tableau for high-end data visualization.
Real-Time Monitoring: Create custom tracking and reporting schedules for separate users — shifts, full time employees, contractors — in disparate time zones, based on their work availability. Track by specific time periods daily, or monitor throughout the day. Analyze productivity patterns to identify employee burnout.
Website Blocking: Create a list of blocked domains for specific teams, groups or the whole organization to block employee access to unproductive and inappropriate websites. Easily add to or remove websites from the blocked list to ensure productivity.

Limitations

Some of the product limitations include:

It needs to be fine-tuned to get user and group productivity metrics
Lacks historical playback recording functionality
Cannot blur screenshots for privacy;
No OCR for keyword search on screenshots
Can’t customize its dashboard widgets
Though its mobile version allows viewing and monitoring of employees, it cannot monitor mobile devices

Suite Support

Access the Help Center for self-help resources that include FAQs, best practices, articles and quick tips on the vendor’s website for possible resolutions to issues. Support services are available from Monday through Friday from 7 a.m. to 7 p.m. CST.

Email: [email protected]

Phone: Paid subscribers, call 1 (888) 907-0301. Online chat support is available for both Freemium and Advanced plans.

Training: Access on-demand webinars, white papers and articles on the Productivity Lab on the vendor’s website.

Tickets: Submit a support request after logging in to an account.